This review is long overdue. About a year ago I went in for an estimate for the damage on my Kona…read moreat Spanaway Collision & it was the best estimate compared to other places. There were dents & paint damage across the whole passenger side. The repairs were less than 10k & other businesses were quoting 10k or more. The staff throughout the process were professional, kind & honest. They had reliable communication, not once did I have to reach out for an update. The estimated time for repair was up to 4 weeks & they had it done within 2. Beyond satisfied with their service & I highly recommend!

I just left from here an hour ago and I must say that Justin was one of the nicest guy I have ever…read moremet! He was extremely honest, professional and kind! He actually didn't even charge me for the polish job after someone hit my car and ran. I will definitely always send business to them whenever I can! Thank you so much 8The you lady that was at the desk was kind and professional as well

I had an absolutely wonderful experience here. I was kept up to date on everything with my vehicle…read moreand the customer service was incredible. Everything was so smooth and easy, I've worked with Carstar Yelm before and they were wonderful, so I'm so glad I got a great experience here as well. I was so pleased with my service and I love the fact that when I got my car back it was so clean!

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair, auto glass repair, and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

I want to thank Specialty Auto body for taking on the project of helping me and fixing my grandmas…read moreold 1996 Buick. After someone damaged the front end of my car it was worth fixing because the car had low miles at 40,000. Specialty Auto body worked with the insurance of the person who damaged my car and gave them a fair enough price to approved fixing it. I really appreciate that Specialty Auto body cared enough to help me because it took a lot of time and effort to source the parts on their end and wasn't a simple task. They were upfront and honest about the process from the beginning that it would not be a quick turn around and that there would need to be some patience on my end. They followed through, and managed to do it in a reasonable amount of time. Also, the quality of the work is very well done and I'm so glad to see my car restored to its original condition! Thanks a million to Jeremy the shop owner and his son Ryan! You're two of the good ones out there with good hearts. Also, it feels good to support a local family owned business versus going to some shop who just works for the insurance companies, and basically just totals you car and don't really care about you at all. I got really lucky this wasn't the case with Specialty Auto Body. They were there to help me and not screw me like another shop would have. Anyone I know that needs body work I will send your way! So grateful to you guys! Sincerely, Malia

I was rearended. they got my truck in quickly and repaired fast. the work is excellent. the only…read morereason for 4 stars is because communication could have been a little better. honestly it would be 4 1/2 stars. pricing was very reasonable. will defiantly use again.

I had to have my RAV 4 repaired after an accident. I knew I could count on them as I had repairs…read moredone there years ago. They did not disappoint. From the moment I walked in I was greeted with a friendly smile and Zach did a great job on the estimated. When I picked up my car, it was shiny clean! You couldn't tell it had been in an accident. I highly recommend them.

Worst follow up and customer service I've ever experienced. While dealing with an auto accident,…read moreisn't enough to get somebody's anxiety up dealing with Meridian collision will cost it to go to the next level. After scheduling my first appointment and it being canceled, because apparently they weren't gonna be open on the day they originally scheduled me upon getting a estimate done and may requesting factory parts. I was told that couldn't happen without talking to the insurance company that's paying the bill first. Even after discussing with the insurance company, what my wishes were Meridian collision estimator told us that can't be done. And that the insurance company wouldn't do it even after explaining to them my conversation with the insurance company they refuse to follow a simple direction of getting a new estimate, put together and sent over in a timely manner. At which point they told me I should find another collision center, which I will happily do. If you're looking for customer service, this is not the place for you if you're looking for cheap parts and cheap labor this might be your fix.

I would like to take this opportunity to say that all my 75 years have I ever had a more…read moreprofessional Groupe of people with outstanding caring for their customer as the personnel at High Tec-Car Care in Spanaway. Nothing but Professional staff members that truly care for their customer. Customer Service is second to none! Their workmanship is also outstanding. The lady working the front counter Totally Professional and she cares about the customers. Thank you. Bill & Sun F.

This was my first experience with Carstar, and I was extremely satisfied with the results and speed…read moreof the delivery of service. Additionally, the customer service was top-tier, as I was able to connect with many of the staff members to meet my requirements. Special shout out to Ashlee my estimator, they were incredible. They do amazing work that's inexpensive. I'd recommend those on a budget looking for an affordable repair shop that doesn't sacrifice quality to check out CarStar.

They bounced my car to another shop. Returned it with new damage and are having me deal with the…read moreother shop.

love this place the new owner Craig is very helpful and John does such great detailing that my car…read morecomes out looking brand new! thanks guys for your attention to the details of things keep up the good work! the price is well worth it. you wont be disappointed.

They did an outstanding job. Highly recommend. And it's on the public bus route if you wanna take…read moreyour vehicle down there and take the bus back to save the town center

Made the appt and Voila all done. It seems like everything is about $300 ish for dentless repair…read moretho. But u can't even tell. (Well I know where it is but that's me haha. )Also had an owie repair on a wheel. They stripped the wheel where needed and re- powder coated that. Looks great!! They do a great job. They will be our go to.

Great local shop! Doug and his team do great work here with VERY reasonable prices & time frames…read more I came for an estimate on Mon, dropped of on Tues, then ready on Fri! For a front bumper repair: scratch/paint chip. The estimate was very close to the final price & the work was exceptional!

Doug is the best! Can't beat his prices anywhere. Would definitely come to him for any future fixes…read morethat I need.