Worst follow up and customer service I've ever experienced. While dealing with an auto accident, isn't enough to get somebody's anxiety up dealing with Meridian collision will cost it to go to the next level. After scheduling my first appointment and it being canceled, because apparently they weren't gonna be open on the day they originally scheduled me upon getting a estimate done and may requesting factory parts. I was told that couldn't happen without talking to the insurance company that's paying the bill first. Even after discussing with the insurance company, what my wishes were Meridian collision estimator told us that can't be done. And that the insurance company wouldn't do it even after explaining to them my conversation with the insurance company they refuse to follow a simple direction of getting a new estimate, put together and sent over in a timely manner. At which point they told me I should find another collision center, which I will happily do. If you're looking for customer service, this is not the place for you if you're looking for cheap parts and cheap labor this might be your fix. read more

My car was broken into while They had possession of my car. I had to incur this cost against my insurance. It took over a month for repairs. They sent my car back missing huge obvious pieces 3x!!! Missing the entire wheel well cover the first time the 2nd time missing part of the front bumper and the 3rd time still missing a part of bumper. My window is not fixed correctly it's very loud now and my undercarriage of my car looks to have a lower clearance now. I wouldn't not recommend this place to anyone. I don't know a ton about cars but I knew each time they sent it back there was boldly obvious things missing. read more

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I had to have my RAV 4 repaired after an accident. I knew I could count on them as I had repairs done there years ago. They did not disappoint. From the moment I walked in I was greeted with a friendly smile and Zach did a great job on the estimated. When I picked up my car, it was shiny clean! You couldn't tell it had been in an accident. I highly recommend them. read more

Left a review under their new name. Excellent service. Would recommend to EVERYONE in South Hill!

This is a follow-up to my previous review. I have waited over a month for my estimate. On my original visit, I was scheduled for repairs on 22 November. It is now the 24th and still no estimate. I just got off the phone with Bruce, their estimator, and was told again that he would work on it and have it to me today, Yeah, right!! And, when you walk into their front door you see many signs asking that you give them reviews of a perfect TEN or FIVE STARS. I have never seen a business that is so incompetent and dishonest with its customers. All this is based on my personal experience with them. Russell W Eller call me if you want more details. 250-251-2237 read more

Just a bad experience in general. I got rear ended a few months ago on Oct.19. Insurance said I had a couple of options and Meridian Collision was not that far and looked like a good option. I was wrong. I just received my vehicle on Dec.4 for a rear bumper replacement almost 2 months later. They proceed to deliver my vehicle to me with a nail on my tire, heavily deflating within minutes of driving out; not to mention the person who delivered it tried to blame the bump on the right front fender which was caused years ago. I had to fill up air twice to get home with the wheel scraping the ground at one point. I'm riding around with a spare currently and their solution was to bring the vehicle back to them which is an hour away from me now that I moved to Centralia or to send them a bill to place a plug; Completely disregarding my wheel and my time. By the time I get off most shops are closed. This is very inconvenient and unprofessional of your shop's part. read more

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Mike is a literal angel went above and beyond to help me after an accident. Repairing stuff that wasn't even his fault. And always very pleasant about it. Cannot recommend enough :) read more

Meridian Collision Center - My pride and joy - Body Shops Near Me - Puyallup, Washington

Lack of communication from the technicians...the front desk ladies are very helpful & really sweet!

If I could give them a zero I would. They said my car would be done in 4 days. Called me after a day and said they didn't even order the part. I'm over 20 days in and they won't respond even to the insurance agent... during different times of the day they are all always "in a meeting". Take your car somewhere else if you can. I never leave reviews let alone negative ones but I don't want anyone to go through what I'm going through right now read more

DEFINITELY DONT RECOMMEND!!! I brought my car here for body repairs through my insurance and picked it up with new damage that wasn't there before. A whole panel under my car was hanging down and scraping the ground as I'm driving. Because it was in a different area than the original accident, they refuse to repair it and said I had to pay out of pocket. So I made an apt to get an estimate and when I arrived and waited for 20+ minutes with my baby, they tell me they can't give me an estimate for underneath my car because their lifter is all backed up and that I should go elsewhere for the repairs and that it's not worth their time. I wish they would of told me this before because now I wasted my time driving over here and could of been doing something else! They were very rude about it and I think they just don't want to repair my car because they know they had something to do with the new damage and don't want to be liable for it! read more

Terrible job!! Don't come here for repair services. We had to bring our truck back four additional times after they supposedly completed all the work. Not to mention how we had to bring it the first time for the bid and then again for the work to be done once the parts came in so six times total. Who knows if they got it right this time. I will keep the post updated. They don't know what they are doing and on top of it never once considered compensating us for our time having to come back and fourth four additional times and having to coordinate for some to pick up and drop off vehicle. I definitely do not recommend them nor will I ever come back for any other work to be completed. read more

Very disappointed with there new only estimates on certain days for certain people mand it does not include RETURNING CUSTOMERS. Some people never learn or just don't give a damn. After a better part of 25 years in the auto repair business I always knew I had to take care of my returning customers, they speak highly of me. Not a past customer telling everyone how they made a blunder and lost a customer and are going to get a lot of bad press. The thing is, someone will like my money somewhere else. NOT WORTH ONE STAR!! read more

Will not go or recommend this place. I wish my friends and their families would've told me all their horrible stories before I brought my vehicle here. They have attitudes. If you go in after they say it's guaranteed work don't be shy bring it back lol well don't because they get all rude and gets worse every time you go back. My friends also said the same thing. At this point I don't want my vehicle it don't run as good as when I bought it. It ran better before I brought in, but anyhow I wouldn't bring any vehicle here an I wouldn't recommend their services ever. read more

I was in two accidents last year in two different vehicles. Neither one of them was my fault. I got rear-ended in my metallic blue Kia Sorento, and I got t-boned by somebody who coming out of a driveway and hit my white Silverado 2500HD. In both cases the vehicles came back looking like nothing had ever happened. Everything lined up perfectly the paint was matched perfectly. They did a great job they even cleaned out the inside of the vehicles. I would highly recommend them they do great work. read more

Our Motorhome needed fiberglass work to repair a tear. The repair is beyond our expectations... it is seamless and beautifully done! Even the Mylar bra is incredibly perfect. Can't say enough about this business from the repairs performed to the staff...friendly and professional. Don't hesitate to have Meridian Collision perform your repair! read more

I read some negative reviews about Meridian Collision in the past and was hesitant to use them for the replacement of my destroyed side mirror (that has all the fancy lane departure, cars too close features). Unable to get in anywhere else before at least a month decided to give them a try. I did meet with Bruce (the estimator) and expressed my concern and he assured me the replacement could be done in just a couple of hours and the price would not change. He even pointed out part of my mirror that was still good and told me to hang on to it so they wouldn't have to replace that part (which saved me time and money). Before setting the appointment, Bruce made a call and checked to be sure the parts needed were available. I got an appointment the following week and, as promised, the price didn't change and the work was completed in just under 2 hours. So, I'm glad I took a chance and highly recommend you do the same. I might note that while waiting the 2 hrs I was able to hear how their receptionist talked to customers on the phone. She could use some customer service training - she needs to put a smile on her face and in her voice when dealing with customers over the phone. read more

Called to make an appointment to get an estimate for an insurance claim, but found out I didn't need one. Stopped by and got my estimate quickly, then a couple of weeks later when I was ready to go for it, they arranged my rental car for me. The process was very smooth and I am pleased with the color match and the work they did. Got my car back, detailed inside and out. (My car's interior was pretty dirty when I dropped it off, so I almost felt bad... almost) The only disappointment was giving the nice rental car back. read more

Such a wonderful process from beginning to end! Alan gave me an estimate with no pressure to schedule. I later scheduled time to get work done and my car is beautiful! They even washed it! Amazing service from everyone. Go here to get your collision repairs. They've earned a customer for life! read more

I had a bad feeling about this place after standing at the counter waiting to be helped for a bout 15 minutes. There were 2 people sitting in offices right by the counter that could clearly see me waiting and didn't say a word. As soon as I started to leave is when they said someone will be with you shortly. Shortly turned into another 15 minutes. I needed a quote on how much it would be to repair a large scratch and some dents on my tail gate. Bruce gave me a quote, which was the cheapest in the area and was under the $500 deductible for insurance. After dropping the tailgate off, Bruce told me it would be ready the next afternoon. I show up 4 days later and am told that it isn't ready and to come back in 2 days. I call 4 days after this and am told again that it isn't ready but can be put back together and be ready in a couple of hours (by 4PM). I couldn't pick it up at that time so I went in the next day to get it. When I went to pick it up I noticed they had the tailgate sitting outside on a rack. It had collected some dust and wasn't looking shiny and brand new like you would expect something with a new paint job to look like. There were a few minor issues also, like little bits of rubber cement coming from behind the logos, caked on paint on the backside of the tailgate (not visible) and the plastic pieces not fitting snugly back on (was told beforehand of this possibility). I understand that with this type of work, minor mistakes will always be made and nobody is perfect. Besides Bruce being very professional, the customer service in this place is horrible. I gave them 3 stars because the price was good and the quality of work was also good. read more

So...What's worse than an accident and having to get your car repaired? TWO accidents...Both not your fault...In under a month and a half...And having to get your car repaired...Again. About 6 weeks after I got my car back, I ended up having to call Mr. Dell AGAIN because someone else ran into my car. Meridian Collision (and Dell in particular) made the whole process a lot easier. They called me with updates, they handled everything with my insurance, and stuff just got done. It could not have been an easier process during a not-so-easy time. While I'm hoping that I won't get into another accident, I know if I do, my first choice will be these guys. read more

Their work is 100% guaranteed. Most, if not all, work is done in house; they don't have to contract anything. They were helpful and the work done was perfect! read more

The work appears to be well executed but on time delivery was not a priority. The original delivery estimate was 3-4 days a call was made to add a day and when I arrived the next day they said it still needed to be painted, come back Monday afternoon. We called 4 days later on Monday morning and they said it was just going in the paint tent try again around 3pm. My husband had to work at 4 so we called still not done. We went to taco time to eat and wait when we came out it was outside in the parking lot and no call, I'm sure they were going to call any minute as we walked in. read more

If I could give Meridian Collision Center six stars, I would. Recommended by my insurance company, I called and came in same day for an evaluation. I decided to go with them for the repair. The quote was reasonable, and the time frame was 3-4 days. I brought my car in, and Meridian Collision Center called the rental car for me. Three days later, my car was completed. I picked up my car, it was washed outside, and cleaned and vacuumed inside. Mike was very friendly, professional, and knowledgeable. The office person was also very friendly. The entire experience was beyond my expectations, which were pretty high, because my car had just been rear-ended the day before I called. Plus, I simply dropped off my rental, and Meridian Collision called the rental company for me. Saved me a step in the process. I will definitely use them again if needed (hope not), and will definitely recommend them to friends and family, and will provide very positive feedback to my insurance company. read more

Exceptional customer service!!! I recently was in a very minor hit and run accident which was captured on my dash cam! (P.S.A. - Best investment ever) Anyway, I have been getting the run around from my insurance company, (Geico) so yesterday I stopped off at Meridian Collision Center to have them take a look. They were super helpful in looking at the damage and after hearing the story of what was happening said, "My detail guy is here, let's see if he can buff the damage out". Rob was able to buff the minor damage out of my car and even went as far as to wash my entire car. I was out the door in less than an hour, my car looked amazing, can't even tell I was hit about a week ago and it was $59.00!!! Seriously the best outcome I could have asked for!!! Super thankful for the amazing customer service, the in-expensive cost to fix it and my time! While I hope not to have to use your service again, you will be the first stop I make if your service is ever needed!! Thank you!! read more

Amazing place! They did a great job on my car. Kathy at the front desk, went above and beyond dealing with my situation. Highly recommend them. read more

They have amazing customer services. Personable, friendly... Guarantee all their work. I have taken 4 my vehicles in for work. They are quick they set up rental for me... I won't take my vehicle any were else... They Always do an amazing job... They are the best read more

Great service and high quality workmanship. Very happy with repair and the whole insurance and rental car process service. Bruce and Kathy helped me through the entire process. read more

Recently my wife's car sustained some minor damage. After getting an estimate from the insurance adjuster, I decided to research some of the local body repair shops in the area. I am a believer in supporting a local business instead of the chain, nationally owned companies. I decided on Meridian Collision to get our work done. So on the 11th of May I stopped into the shop. After filling out some paperwork, Dell greeted me. We went out and looked at the car's damage. I handed him the Allstate estimate for repairs, and he said he can get this from the computer and it will be easy. I also mentioned that there is a door ding in the passenger's door that I would like to get fix. He said he had a guy that is great at these. I asked him how much and he said about $70.00. He told me he would need the car for three days, so if I can drop it off tomorrow it would be great. So walking away, I am think of about $70-$80 dollar out of pocket expense. I didn't hear from anyone about the car after the three days. My wife and I figured that maybe the shop was busy, and I don't want to be that guy that calls and rushes the job, resulting in a "hurried" product. So, we waited. Dropped off Tuesday, figured would get a call on Friday - if nothing else, only to tell us the status and it will NOT be completed in the three days that Dell stated. Friday ends - no call. So Saturday I called, no answer and left a message. No call back. Monday rolls around and finally called that the car was ready. So Monday afternoon on day seven, we go to pick the car up. The office staff stated that it would be $136.00 out of pocket! I said "what?" Dell said it would be around $70.00. So she called Dell to talk to me. Dell stated that Travis C. fixed two (2) dings/dents. One in the door and then one on the deck lid. (The second was NOT agreed upon or I was not called to ask, furthermore, if they were fixing "all the dings" they missed a few in the hood. ) I said there was not a dent in the hood. The work order states door/deck lid. No call asking, no call notifying, nothing. Now backing up a few steps - the car is a 1999 Miata with about 40,000 miles on it. It is garaged and as mentioned is my wives. It is not a daily driver, not driven in bad weather, covered while in the garage and washed and wax frequently. Needless to say - I know every ding and dent on that car. Dell said, hey, let's walk out and I will show you. We walked out to the car, which was parked across the street and as we (my wife with us) he said "see right here was the ding, you can see where Travis was rubbing on it". I still didn't believe him. As the "sales" chit chat continued he ran to the office to get Travis' business card, and handed it to me. Some more small talk, and we left. I got home and called Travis C. and asked him about fixing the dents on my car. He remembered the car and stated he ONLY fixed one door ding, nothing on the deck lid. He also stated that his normal cost is $125.00 for this type of repair. As you can imagine, I am more upset then I was at the shop picking up the car. I called back to speak to the manager. I talked with Bruce. Not sure if he was the manager but he listened to my situation and complaint and it got even worse. Bruce said, we take the changes from Travis and mark them up (I believe) he said 20% for B&O, and some other stuff. Really? So shouldn't my bill be $150.00 plus tax if you mark up 20%? At no time did either Bruce or Dell say, "Let's make this right" we will reduce your out-of-pocket - nothing! I know (not feel) I know I was lied to and it wasn't just once. Again, I live in the area, reviewed recommendations on the internet, was told by a friend about Meridian Collision and drive past it regularly. Once home and opening the trunk (deck lid), one of the screws securing the tail light was not screwed in, but started, and a piece of masking paper 1'x1' was still in the trunk. Attention to detail? Wouldn't let them touch my radio flyer. read more

This is the absolutely worst place to take your car. They lie to your face don't tell you anything but think it's ok to keep ones car for a month and 7 days without telling me why and lie to cover up another one. They talk to women like they are stupid and then refuse a discount to someone they have screwed around for a month plus. To top the cake the decals they put on my car are crooked one has a fold in it and they don't fit they car like they are suppose to paint is already chipping no alignment was done and my headlights are not adjusted correctly the point straight down so bad it seems like I have a headlight out read more

Mike at Meridian Collision was great. I have used them now 3 times. This last time after someone rear ended my new jeep! Mike was great, he was very professional. Although there was a ton of damage, he worked to get my jeep back to me as quick as possible. Even let me have it back while he was waiting for the last couple things to come in. Very easy process which made this the least stressful part of the accident. I emailed Mike late at night a question about my bumper and to my surprise, he responded. Now that is great customer service. Thanks Mike! Hope I don't need you again! But, I will guarantee if I need a body shop again, I will be calling Mike! read more

Disappointed!!!I I recently got a large, wide scratch on my driver's side bumper from something being brushed by my vehicle. It looked deep so I assumed that it might need to be professionally buffed out. I took it to Meridian Collision Center in Puyallup to find out if it could be buffed out or if it would have to be replaced all together. An employee walked out and looked at it and came back in and gave me a written estimate of $540. I immediately asked "so it can't just be buffed out?" He said "No, it would have to be replaced" Ummmm.................fast forward a week and I was telling my dad that I was going to have to pay a huge amount to have the bumper replaced because the collision center said it could not be buffed out. He goes out with his liquid turtle wax and a RAG and in less than 5 minutes of RUBBING, it was gone. No professional buffing or expensive bumper replacement. Dear Meridian Collision.................PLEASE do not be lazy with your customers. If you had just rubbed it a little, you would have realized that it could have been RUBBED off!!!! Not coming back! read more

Poor value for the price. The online complaints are inline with the type of service they provide.

I was very happy with the service I received at Meridian collision- from the moment I walked into the office to the completed job. They were professional and made sure not to use after market parts on my car - which I appreciate. My car looks like new and the paint was matched perfectly. I would recommend this company to anyone who needs the best and fastest service in getting their body work done . Thank You for your superior service. read more

Recently my vehicle experienced drivers side door damage when the wind blew it into a post as it was being used by a relative. We mutually decided to use Meridian Collision due to the cost competitive quote they provided. The work was done within the time frame estimate. Unfortunately, this is the best part of the experience I can relate. Upon picking up my vehicle (after waiting at the counter for someone to finally show up and waiting another 20 minutes for the estimator to go across the street to retrieve the car.....only after he engaged in a 15 minute personal conversation with another employee as I stood there waiting), I noticed an extra piece of the door sitting in the center cup holder. Was told that this piece was no longer required since they had fixed the door "completely". Within 24-48 hours my door started rattling, the door speaker fell out, I discovered that Meridian had broken the door plastic for my door shelf holder and that "extra" piece was actually something that should have been place back into the door. A week later I did receive a follow-up call to ask about my service experience and I shared my story above. The person on the phone indicated that I should call back my estimator and set up a time to come get things looked at and maybe fixed. Well, I called back and left a voicemail, that was over 3 weeks ago with no return call yet. The entire responsibility of getting the job done right is on me with this approach......I have to be inconvenienced to get Meridian to do the job right and fix their errors (i have to call....again and again, schedule time for my car to be away, etc.) To fix something Meridian did wrong from the very start. This is not a good business, they do not understand customer service and they do not appreciate or value their customers. Stay away! read more

Was rammed by an uninsured driver and recommend through my insurance to go to Meridian Collision since it was close and they worked first hand with my insurance co. Within minutes of walking in they made it all pain free and no work on my part besides calling to set up the appointment once I was ready. Del was great to work with and for something as simple as getting my bumper replaced, trailer hitch checked it took a day for the work. Best part was they went the extra mile to clean and detail my car inside and out when most places wouldn't have even thought of it. I will definitely recommend this place to anyone in need of getting work done. read more

Horrible quality work. Had front bumper replaced on our Expedition because it was ran into while parked. Told repair would take 2 days, which included replacement bumper. Actually took almost 5 days.....They didn't blend the fenders, so you can see the difference in paint shade from bumper to fenders. They broke the fog light and replaced it with a new one that is not sealed, so water has gotten behind it. The Ford emblem in the center of the grill is not centered, it is 1.5inches off center. The silver trim around the grill is not secured and it coming off. The gaps are off at numerous places.......We had a significant amount of work performed here about 7 years ago and were happy with the work. Clearly has gone down hill. read more

They ruined my 2014 raptor with lie after lie charged my insurance 8700$ for work they didn't do or screwed up had to take it to another shop to fix it all for another 16000$ stay away read more

While my review only represents a very poor customer service experience, I cant comment on their work. I sent them my name address ph#, as well as my insurance estimate, expecting to get a call back the next day. I wound up having to go in to get any response. Once they looked at the car, I told them I'd be paying for it myself, they looked at the estimate and said they could repair it for that(about 1300$). Awhile later, I get a call, saying the estimate was way off, and it'd be more like 2k, because they(insurance company) didnt factor sales tax and bill rate properly (the bill rate was 10$ per hour low). While I may no math wizard, 10 hours of labor @10$ is around 100$. My insurance worked up the corrected estimate, and I think it came to around 1500$ which I told them. I was told they'd get back to me the next day and nothing since. Honestly, I think they'd rather deal with insurance companies so they can get "supplements", which is a way to drive the cost up. Sort of the construction equivalent of change orders, which is where they get a big mark up in cost. Otherwise dealing with me, I'm going the lowest cost route. So I'll go find someone else now. read more

Third party payers beware. I was responsible for minor damage to a vehicle and suggested the owner take the car to her preferred establishment, Meridian Collision. I agreed to repairs based on the estimate, assured by Dale that deviation would be very unlikely, and that he would call me to discuss in that event. Dawn called day of scheduled pick up to politely advise me of overages of 15%, and proceed to pressure me to pay, threatening work stoppage and increase in rental car fees - the car wasn't ready by the end of the day, anyway, even though I paid promptly. (three+ days to repair what amounted to a door ding) To explain the overages, Dale admits to low-balling the original estimate, knowing that it's a cash deal. Reputable? I think not. read more

Dell and everyone at Meridian Collision have been great! Dell gave an accurate and very fair estimate for repairs, didn't deviate a penny from the estimate, and had the vehicle done in a timely manner. I never hesitate to recommend them when needed, and would bring any one of my vehicles to the professionals at Meridian Collision again. Well done! read more