The service department and management went above and beyond for an issue with my 2023 Denali pick…read moreup truck. This is the 5th truck I have purchased from Kelley GMC , looking forward to my next purchase with them . Always a warm reception , and friendly people .

Zero stars,this is the worst place! I had my breaks and tired done,I head a funny nose a couple…read moredays later and my steering wheel was wobbling,I called to make an appointment,they had me come in a couple days later,on my way to my appointment my tire came off while driving,this was the worst experience ever and I will NEVER trust this place again,they didn't fix all the damages that happen to my car and only fixed it to make it drivable again

Today I brought my vehicle in for an oil change. As usual, they did a great job with the service…read moreand also wash the car before returning it to me. Their customer waiting area has a wonderful selection of coffee, sodas, and snacks. I used to take my Lexus to an independent shop, but since they have made their prices more competitive, I am now bringing my vehicle back here for service. Be sure to check out the website for special savings in regards to vehicle service. The only issue we had was it took 2 hours for an oil change

I had a little emergency. My engine light came on and I was 200 miles from home. Went to Lexus of…read moreFt. Wayne without an appointment and they squeezed me in. Chase, their service director is a total pro. The problem was a valve that seized. They had the part in an under two hours. I was back on the road. Problem solved. Lexus of Fort Wayne top-notch.!!

Bob, owner, is a friend of a family member. I purchased a car in February 2022, When I test drove…read morethe car the service engine light was on. Bob assured me this was because it needed new spark plugs. He would have his mechanic look over the car for me. I paid Bob and picked the car up two weeks later. Before I was even home the serve light, brake light and lamp light came on. I call Bob and took the car back. The mechanic assured my nothing was wrong with he car. I took the car back 2 more times. I finally took the car to another mechanic. There were several things wrong with the car. I took the car back to Derek Motors and left the car for a week for the mechanic to fix everything. Bob dropped the car off at my house a week later and said "I cannot be responsible for anything after the car is driven off the lot". What car lot does this?? I WOULD NOT TRUST BOB. I have had several things replaced not the car, I still need the brakes done. $$$$$$ Terrible experience. Dishonest.

As good as it gets., Attentive, intelligent ,truly a great car buying experience.Have a look at…read moretheir inventory and pick the car you have always wanted. Bob will take you through each step until you are driving away in your dream car. The answer is Yes! go to Derek Motor Car Company,your chariot awaits!

TOP NOTCH!!! 2017 Ford Explorer. Experienced bad vibration from driver side front that kept getting…read moreworse. Turned around and headed back to Ft Wayne. we stopped at O'Daniel Ford and talked to your service advisor. He knew right away what the trouble was. All lug nuts on front tire were only finger tight from service done at another shop. Your service techs re- tightened all the the other tires and sent us on our way. All less than 30 minutes. That was 2 years ago and since then, we have had only O'Daniel Ford service our Explorer.

I went and looked at a car and they appraised mine. They going to call me that day. No one has…read moreever called me to give me a price. I guess they don't want to sell cars.

Dan went above and beyond to help me when my car was damaged in accident that was not my fault…read more They held the insurance company feet to fire and got what I deserved! They will be the only body shop I use going forward

I was involved in a hit and run accident with my older secondary car that I didn't carry full…read morecoverage insurance on. So getting it back to pre-accident condition was out of my pocket. Andy provided me with a quote that I felt was very reasonable. I was in shock when I picked up the vehicle upon completion, as you couldn't tell that it was even in an accident. On top of that, the staff, including the little dog, was very friendly and turned an unfortunate experience into a pleasant one. I would highly recommend Peter's Body Shop for your auto body needs!

I had gotten tires from McMahon's tires on 9/10/21. They offer free rotation as a "loss leader" to…read moreentice you to buy tires. And I would take the vehicle (2016 GMC Acadia Denali) every 8K miles. I got the tires rotated on 9/24/24 and the salesman Jackson Boyce informed me that the lug nut GMC used were cheaper/shorter lug nuts with a tall crimp on beauty cap. He said that the caps on these nuts had leaked and swollen with corrosion and needed to be replaced. I am a engineer and it made sense so I had them replace all of them. It cost $125 to change out all cheaper capped lugs for 20 solid lugs. I had the tires rotated on 6/24/25 and the Madeline Miller informed me that one of the batteries in the pressure sensors had failed, and the other batteries were close to failing, So once again I agreed that it was better to change all of the TPMS sensors out when the rotated the tires. On 9/16/25, I changed out the front brakes and noticed two things. The lugs were torqued to 200+ Foot pounds. The max for most lugs is 120. It took a T bar wrench and a 4ft piece of pipe to get the lugs off. I also noticed that the front lugs had anti-seize compound compound inside the lugs. I use anti-seize compound on lugs whenever I change brakes, and I did so the last time I changed the front brakes. You can tell because when you apply anti-seize inside the lugs, any extra deposits as a white ring where the stud stops inside. And that was what I saw. I pulled a lug from the back wheels and sure enough, there was the usually ring of anti-seize compound I put there the last time I changed rear brakes. Problem: If McMahon changed the all the lug nuts a year earlier...why was there anti-seize compound in all the lug nuts. Brad Neal said McMahon didn't use seize compound. Either the new lug nuts scrapped the compound off the studs and made the ring in all of the lugs. The problem is...I checked, this doesn't happen. I tested one lug I cleaned and there was no ring. This would indicate that they never changed my lugs to begin with. Also, from the pictures show that the lugs were incredibly stained and had marks that indicated they had been taken off multiple times. Brad Neal showed me the lugs they use. Behind the counter there were at least 4 big bins with what I roughly calculated contained 500 lug nuts when full. Why do they need this many lugs? How often do they have to changed out lugs for the same reasons they explained for my vehicle? They charged me $6 a lug which they probably cost them less that $1 each. Which means I was looking at least $4000 in potential profit for replacing perfectly good capped nuts...or even just replacing the lugs anyway for no reason. I started looking at the bins and examining the various new lugs. Well, they were solid, but they were also cheap nickle coated lugs - that might actually stain after a year like Brad suggested. I usually walk softly and carry a big stick. I have a background in engineering and material science and chemistry. I have 31 US patents and retired at 45. Brad finally figured some of this out from the comments I made before, and when I examined the lugs they use, he then became very nervous and said I would have to get back from behind the counter because customers are not allowed there - yet he was the one who invited me back to see the lugs he was holding. When we returned to his station he looked at all the past service dates and indicated that it was over a year that the lugs were changed and he couldn't do anything with work done that long ago. I also told him something that I still can't figure out. After they changed out all the lug nuts, I noticed in my garage that 4 lugs on each wheel were shiny on top, and 1 top was dull looking. I didn't think much about it at the time because I trusted them - my mistake. I am wondering now if I should have marked my tires going in to make sure they even rotated my tires correctly in the past. I looked on the internet for situations common to mine and reddit was full of the same situation where sales men made high pressure pitches to customers to change their lugs. Were they in the same boat as I? Point of fact, this type of scam is subject to treble damages in court and is probably practiced by more shops than not.

Left trash in my car, did not use the paper on the floor mat and got my freshly clean car filthy…read more Did not reset the dash. Last straw. Times before - put the wrong hubcap on two of my tires. Looking for a new spot, can't trust these guys any longer.