Sweet cars is the great to work with. Had a full car wrap and it has been great…read more Got a track car and they are great for wheel and tire fitment/install too. I usually work with Dan, but they are all great. Always satisfied and if there is anything they take care of it.

We recently bought a car from Sweetcars from out of state. Larry and the whole team were great to…read morework with and made it a smooth and easy process - from picking us up at the airport until we drove off. When we arrived the car was in great condition and ready to go, paperwork was easy and quick - excellent hospitality and customer service. Highly recommend these folks and would do business with them again in a heartbeat.

Smooth and easy car buying experience. I didn't get the car i initially wanted (it had already…read moresold), but I got something that better suits my needs. Im definitely a very satisfied customer. They even helped me get it insured quickly! If you need a new or new to you vehicle, talk to Brandy at Big City and tell her I sent ya!!!

Beware Hidden Fees…read more We just bought a car with an $808 scam fee. They count on the fact that you won't notice and call it a "transfer fee" to make it soudn innocuous. Really it is this common window etching thing dealers try to upsell you on as shown here [1]. Something that costs them $20 probably but they charge you $800+ for. My wife didn't notice it when she called and completed the sale as they just mention it in a list of "tax, title, and transfer fees". This is extra sneaky as there are real title transfer fees that are quite cheap. So if you don't do the math on the fly and realize this is twice as much as the taxes, and most people wouldn't, then you are SOL. They already did it. They say they can't add this to the price on CarGurus, and that is only partially true. You can't add optional fees for services dealers try to upsell. The trick is this isn't optional. They do it already and bake it into the car prices knowing you have to pay it. So it is just a way to advertise a lower price, where as another dealer who gives you an option is not able to lower the cost enough to show such a low price. In the end the price is isn't terrible, but it isn't honest. I won't do business there again and recommend others avoid it. https://www.aarp.org/money/scams-fraud/car-buyers-beware-sneaky-costs/

Outstanding customer service by Jake L. We requested a certain car and Jake took his time and found…read moreus a great car. He did not make us feel pressured or uneasy at any time. He was super and we appreciate that! Highly recommend this place for your car shopping. Thank you!!

I'm 60 and have bought more than a few cars from used car lots in my years. Every. Single. Time. It…read morewas a wrestling match of of wits, petty, pointy, distrust. Not here at Preferred. I found the truck I liked on a google search and one of the choices was Preferred Auto. Their truck was my second choice but stopped there first to check on one unit. Toyota Tundra pickup truck. Alex met us outside, but I was ready for his used car lot tactics. He was super nice, but I knew he was up to something. I told him I want to take the truck for a drive and he immediately agreed? Let me grab a plate... Ok, this guy was up to something. Heh heh, can't fool this old timer. We took the truck for a couple of hours, ran it by my mechanic. Advice from mechanic: Great truck, good price, go for it. Back to the lot... Alex met us and Jake the sales manager and then, holy shit, Jay the owner pops in! He's the dude you see on The Preferred Auto TV commercials. It was funny. Jake is his son. I made my offer, they counter offered with a vey fair price and we all shook hands. As it turned out also, my wife Lisa, knew Jay from high school, so that added another hour of shooting the breeze. I know this is my longest review. The buying experience at this car lot was so honest and upfront just super impressed me. Alex was great and thoughtful. Trust me, this is a great group of people selling cars! Plus you get free car washes for life! Good guys, go see 'em. Thank you Alex, we love the truck. Mike :)

I bought a 2016 hynudai genesis that was pulling to the right when you apply the brakes,when i told…read moremy sale's guy he took it to the shop and was told it was a caliber sticking,so they replaced it but it took 3 weeks to get it back about 2 weeks later my brakes locked up and was burning so i took my car to hynudai for a brake inspection and was told the calibar they put on was from the junk yard and it was bad it cost me 1,021.00 to to try and get it fixed, I took to barts about it and all the did was give me the run a round also lying, dont ever get a car from bbarts car store the are all liars

Review of a friend & her recent vehicle purchase at Barts Car Store in Columbia City: Bought a…read morevehicle drove it for 4 days, not even 500 miles & the engine blew up! I was told I had 30 days through Bart's & also purchased the extended warranty for 2200 dollars! I called them the next day & had it towed back there. I had to pay the tow bill! My car sat there for 9 days without any answers. I called every day! I left voicemails for the service department with no return call. Day 9 the salesman called me & said "we think it's the transmission control module & we can't get that part it is on back order nationwide. We are sorry, we really tried to help you. You will have to take it to your mechanic!" 3 days later I was able to get it towed again with another tow bill I had to pay. My mechanic found the starter was not firing so he replaced the starter, & it would not start! With further observation, my mechanic found that the motor locked up & burnt up the starter! My mechanic called Barts & he was told I bought the extended warranty & I would have to call them! So I filed a claim. They sent out an adjuster & found that there were metal shavings in the oil pan & filter. The oil on the filter was like gum & the oil filter was rock hard! I was told this vehicle was fully serviced when I bought it! That proved to be untrue. The adjuster & my mechanic estimated that the oil hadn't been changed in over 20k miles due to the way the oil filter looked. So now the warranty company is voiding my warranty that I paid 2200 dollars for & will not cover the motor! My mechanic was informed that Barts was going to come get the vehicle! I called them & talked to the salesman because the manager wouldn't talk to me. I was supposed to get a call back & have not received one! I gave them 22k dollars for a vehicle I drove 4 days & they fraudulently sold me a warranty that is now voided & they will do absolutely nothing! I also talked to the manager at the Fort Wayne store named Adam & was told that all vehicles are serviced before they are sold & that maybe the salesman's didn't know that this one wasn't serviced when he sold it! So you sell me a vehicle that was not serviced & lie to me & now I'm responsible for 10k in repairs! No offer of help, no vehicle to drive, nothing! I am now on day 21 with no vehicle & out a 1k dollar down payment along with a car payment & motor repairs!

First off call in for an oil change and they ask if you will need a shuttle. I answered yes. Then…read moreyou get to the shop and they ask you the exact same question. Like what's the fucking point. When I shuttled the first time trying to make it work on time. They put me in a shuttle with another passenger to go a total of 20 minutes out of the way. Very frustrating. They call at 1:30 to tell me it's ready. I tell Them to Schedule a 3pm shuttle for me. The shuttle text me at 3pm that he won't be there till 3:50pm. Like how dumb can you get. This is simple stuff guys. 0/10

I had the truck picked out online when in took 10 minutes make sure it was the one andbtest drove…read moreit but then sat for 3 hours waiting to buy the truck not once did I see the sales rep after the paperwork. No mention of how much monthly or bank interest. Then got called back to the financial guy and had to do the paperwork twice bc I told him what I was putting down and how many months and he said there was no mention of that so new paperwork. Got the interest from the bank and I said no to that and told him my bank interest so he did beat that but it was a 2% different. He started talking about the price of the truck and I told him about all the rebates and said I was getting them. Walked out after signing the paperwork and notice the last rebate wasn't on there $3200 that he said was already taking off the truck. I know this is my fault but after the dealership lowered my interest so easy they already became a shady dealership. I would never recommend this place and definitely make sure u stop and pause and look at that contract to make sure it's the price that is supposed to be that ur paying. My mistake cost me $3200

SAM ROCKS!!! What a great experience! Sam was so pleasant and helpful. If you need a new vehicle…read moreThis is the place to go! Mr Rick rolled up his sleeves to help transfer heavy equipment over to new truck from our old one! Now that is good service! Above and beyond. Go to them, they got it going on there!!!!!

Contacted them through text, asked if the car I was interested was available, he said yes and it…read morewas in Ft Wayne. I asked if they could bring it to south bend, he said they couldn't. So I left work early and drove the hour and a half (1 way) they said they didn't have it, it was out as a loaner. 3 hours wasted plus gas. I will never give them another shot.

We had been shopping for a couple of weeks and our experience here was was really good. Brandon and…read moreJason were both friendly and easy to talk to with, no pressure. We received more for our trade than others had offered and we left with what we feel was a very fair deal. Our next vehicle shopping will start here.

Salesman was great. But, they were extremely dishonest. We were preapproved thru our financial…read moreinstitution and we were very up front about that. They reran our credit again, anyway after we told them we were already pre approved. This kind of thing stays on the credit repost got at least 6 months. My brand new jeep was delivered dirty without a detail job. The vehicle was purchased brand new. We would not buy again from this dealership.