Do NOT take your car here. I brought my vehicle in for service, and shortly afterward, I began having issues I never had before--specifically with the tire pressure system, ABS, traction control, and cruise control. Come to find out, a tire speed sensor line had been cut. When I brought this to their attention, they completely denied any responsibility, despite the fact that none of these issues existed prior to their service. Months later, I took my car to a different, more trusted dealership to have my front brakes done, and they discovered that the original repair shop had also removed my wheel lock key (which had just been replaced and paid for), leaving me without it--and again, no accountability. Bottom line: this place will do the work, cause additional issues, and then wash their hands of it. You'll be left frustrated, out of money, and forced to pay even more elsewhere to fix what they caused. Save yourself the headache--go somewhere reputable that stands by their work. read more

Contacted them very serious about purchasing an Escalade V Series. They were terrible with communication and couldn't answer simple questions. When I asked for a quote, they quoted very high down payments with very high monthly payments, but refused to answer what the interest rate was. After pushing several times, the guy comes back with 10% interest. I think they just want that thing on their lot for attention. They pretty deliberately chased me away. Pretty confusing... read more

Absolutely not. They sold my son a 2017 Mercedes for 17,000 dollars the blew the engine 7 months after th

I recently took my Jaguar into the Kelley Jaguar Land Rover Fort Wayne dealership to be serviced. I was blown away by the amazing experience in the Service Department. Cody and Cornell provided top notch customer service and went above and beyond to assist me. I won't take my car anywhere else! read more

Personal service that John (Service Manager) gives and his willingness to work with his customers to find solutions and schedules that work for both parties. read more

Great service department. Very clean reception area. Friendly staff, service advisor John Rittenhouse is very welcoming and helpful, no high pressure tactics to try and push you for services you don't need. The waiting lounge is awesome with very comfortable seating. They have a free gourmet coffee machine and snacks while you wait, or they offer a free shuttle service too. read more

Was greeted promptly by the service drive attendant ,he directed me to the service advisor John, pulled up the vehicle service history and went over recommended items that mileage dictated needed attention. John explained each item it detail and estimated cost, we agreed on those items. Left the vehicle there for recommended service, received a call when the vehicle was finished, when we arrived John went over the final billing, asked about any further questions . Received the vehicle washed and parked close to the door. What else could you ask for from a Great Organization! Steve Ross read more

Friendly and personable service every time we have stopped in to both purchase a car and return for service visits. Staff remembers us by name and the business has a pleasant waiting room with snacks and drinks. We will continue to be repeat customers. read more

Ralph and the team at Volvo went above and beyond for me! I live in Indy and chose to lease my Volvo in Ohio. They offered us a way better deal and better to work with. I was going to get my car serviced and Andy at Tom Wood. There was a four month wait to get an oil change. I set my appointment with Tom Wood and then called back twice to see if there were cancellations or if it was possible to get moved up because I would be beyond my 10,000 mile limit for service. Nope. No willingness to offer any explanation or solution. So I decided I'll call Fort Wayne. I told them the situation and they literally drove a rental car to me picked up my car had it serviced and brought it back the next day to my house. Now this is not a usual circumstance and I realize what they did was beyond what I would expect. I am so appreciative of them and will continue to drive two hours because of this. Thank you Ralph and the whole service team! read more

Raul did an amazing job of being there to make recommendations but not being overbearing. He provided everything we asked for and much more. I wasnt quite sure what vehicle I wanted to buy and he arranged for multiple vehicles to test drive and some werent even on his lot. He never pushed and provided the help when needed. He spent countless time finding exactly what we were looking for. He got the vehicle delivered for us and went above and beyond to make sure it was just perfect and exactly what we wanted. I was referred to him by a friend and I will be referring everyone I know to Raul. read more

Let me starting by saying I had been a long time very loyal customer to Kelley group buying between 2-4 cars a year for many years from them. Back in February I stayed online to watch the unveiling of the ct5 blackwing. I instantly put my name in for a reservation and contacted my salesman I use. He sent a message to James Yoder the manager of Cadillac who confirmed I was the first person in the system for Kelley's to request a ct5 blackwing ( have text message to prove it with screen shot from Yoder) months go by and I start to see people are ordering the blackwings on a V chatroom. I contact my salesman who tells me that Yoder stated that ordering it isn't open yet, which was wrong and he never checked, because I am seeing orders online. More months go by and I am in getting my caddy wagon serviced and a sales lady is talking to me and in convo informs me a few blackwings where ordered for stock. I blow this off as she was confused between a blackwing and normal V . Finally in Aug my Salesman tells me to meet him at Cadillac so I could finally order my car. I meet him and Yoder and go thru the process of picking everything out and ordering cad. I put a deposit down. In the process I am informed that they have a matte green one ordered already and it will be the first one in and it is a stock unit and available. Now I am confused how that got ordered before mine when I was to be the first one. They pull out build sheet and paper work on it ( which I still have) and Yoder tells me a price for it which was alittle over MSRP but it was the first one so I don't gripe to much but am confused on how i wasn't the first order. i told them to reach out to me when the matte green one was to be in I wanted first rights to it and they both agreed. Yoder also states there is a black one that was ordered for stock also. Now I am getting really concerned on what is going on. Mr Yoder also stated that they where Aloted 3 blackwings by GM and his rep told him they was most in area. I figured since they took my money and had me come in to order I was surely 1of the 3. a few more months go by I am a excited about this matte green car coming in as I had sold a few of my collector classic cars to make room for this one. My salesman contacts me in Nov to inform me the car would be in soon. A few weeks later my salesmen informs me that Mr Kelley has stated that the cad is mine but he wants 25k over MSRP now because of " inventory shortages and the options on this car that is currently unavailable from GM because of shortages" this catches me off guard why soo much more than what I was told by the manager. The Manger calls me one am and stats that this is what the price is going to be now and that what he told me back in Aug was just in convo and not set . I reach out to my salesman and request to talk to Jim Kelley who changed the price.Mr Kelley contacts me and stats they he sets the pricing and due to the rarity and inventory shortage, he wants 25k over MSRP. I tell him that his manager had already given me a price, he said he would talk to him. Manager calls me same day but in the afternoon and now has changed his story that he didn't tell me a price. The salesman confirms he did and also confirms price to Mr Kelley. I once again talk to Mr Kelley and he refuses to honor price his manger told me which they still was making over MSRP. He continues to tell me my car I ordered won't be built because they have 2 ordered for stock and 1 for another person ( the 3 alotted) now how was this possible since I was the first in system to request one ?? He was nice enough to offer me the other stock unit ( black one ) for 10k over MSRP ( what a joke) so here is the deal they took 2 of the 3 spots so they could charge over MSRP and gave the 3 spot to a buddy. This is completely greedy and shady. Like up top I buy a ton from this place and will never do business with this greedy shaddy dealership again. they are taking advantage of a industry situation to fatten there pockets. GM did not charge them more for this car because of inventory shortages. This auto group is doing the same on other vehicles (SUV) 10k + over MSRP . This is just price gouging and taking advantage of a global situation. read more

I have never even heard of such a terrible experience. I was down right lied to by these people. I called last night to inquire about purchasing an SRX. I was calling in advance because I live in Dayton, OH and was going to drive to Ft Wayne to buy this car. I spoke with Lonnie who assured me at 5:30 that the car was still there and that the sales manager Danny Roller had the keys in his pocket waiting for me in the morning. Lonnie even called me back and asked that I come in at 9:30 instead of 8:30 because they had their Christmas party that night and the morning might "be a little rough". Needless to say, I was furious to get a call an hour and half into my morning drive to hear they gave the car to someone to take the car overnight and that the car wasn't at the lot. Stay away from these classless clowns. How unprofessional! I think I'll keep my 30k and spend it elsewhere. read more