I had a bad review from another nail shop to do a pedicure, and the guy was rushing to do my feet and cut my big toe that left a small gash. I was disappointed. I waited a month before deciding to get my feet done again. Then I googled another salon and came across Custom Nails. I have to say, my nail technician Nick, as I explained my terrible experience reassure me that he would take good care of my feet and he did. Ladies!!!! I recommend Nick to anyone, he's awesome and he took his time. Thanks Nick for giving me back my confidence to get my feet done again. read more

The service here was ok I guess. I waited for damn near two hours to get painted. I came in the next day looking for someone to repair my toenail after I JUST got them done the day before at this same place. Couldnt even take me and told me to come back for one corner of my toe. My fingernails are starting to peel as well now. This just TWO DAYS after getting painted there. Will NOT be returning. Ladies if you want good service got to Expo Nails ! They fixed Custom Nails mistake without any hassle the SAME day! read more

If I could give a zero star I would !! I went on a friday Sunday my nails were chipping so bad .I went back that Wednesday to get my nails fixed nobody wanted to fix them until I went off. Finaly got them fixed and A DAY LATER CHIPPING AGAIN . I WILL NEVER GO BACK . THEY USE CHEAP NAIL POLISH . PAID 160 FOR MY NAILS & FEET TO LOOK LIKE CRAP read more

This was the absolute worst experience I've ever had at a nail shop. The staff is dismissive and lazy. All the techs are on their phones and I got injured multiple times during the drilling process. I will never ever come here again when I'm in town. Horrible. read more

I haven't heard anything back from this company, they haven't tried making it right or anything! I paid $145 total and NONE OF the services I got or my daughter received was properly done. We paid for my daughter to get her nails painted and the nail polish looked like it was expired, the nail tech who pained my daughter's nails hurt her multiple times with the UV light. My nails look absolutely horrendous, DO NOT GO TO THIS SALON! DO NOT GO TO THIS SALON read more

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Horrible!!!! When I say this morning I was so disappointed in this business and how they run. I came in at 8:51am, even though they open at 9:00am. The older woman was willing to take me. She started to soak me and remove most of my gel polish. I was so excited because I felt that I could get in and out. Moments later, another lady walks in for a pedicure. This lady fully stops what she was doing with me to take care of the other lady. I kept my cool because I understand how things can be but when I started noticing the time and that she kept taking others while I just sat there started to bother me. After sitting for so long, I stated to the older woman that I would rather leave. She came over to dry my soak and told me to pay. I didn't mind paying but what's so disgusting and disappointing was, you place me on the back burner and made me wait when I was the first and only body in the shop at the time and I still had to pay for terrible service. I would never visit again. I work too hard to be treated poorly. The manager wasn't any better. Now I'm over here looking at my hands pissed. read more

Custom Nails and Spa - Nails look so sad! - Nail Salons Near Me - Waldorf, Maryland

Ive been here before and had no issues but this time. I . Am. Upset! I called a hour before hand asking if they can do gel x nails (which in my experience i thought you needed Hard Gel to finish it off right) so i get there and say i just need a fill on my Gel X nails and she tells me i will have to get a full new set ... which i was confused about because I have gotten two fills on the current set that i have. she then tells me that just for me she will do a fill instead of a whole new set. Which of course I'm happy about because that's the service I wanted. She begins filing on my nails down and gets up to go find what I know now to be the hard deal that she didn't have. So I had to leave the salon and find a new salon looking crazy because she shaved down my nails and didn't even have the correct products. read more

Custom Nails and Spa - how i left - Nail Salons Near Me - Waldorf, Maryland

Everyone are skilled. That's why I keep coming back to get my nails done. They never disappoint! read more

Custom Nails and Spa - Nails - Nail Salons Near Me - Waldorf, Maryland

Leaving Sams club, I broke a nail putting the water in the truck. It was supposed to snow the next day and I was pass due for a fill-in. I saw this shop near my location and I stopped in. I do like how I was served immediately. I did over hear one of the techs say she was the only one that spoke English. Who I had.... Did not. I must have looked concerned because they gave me to another tech. He did good. A little slow for my taste but I wanted something simple and he gave that to me. I did have to have him reshape a few nails. They had C a constant flow of clients. Clean, plenty of options. To fix my 2 nails that had broken and get a fill was $50. I have a acrylic overlay on my natural nails. ( outside of the 2 that had to be fixed) read more

Custom Nails and Spa - Scarlet/Purple mood polish - Nail Salons Near Me - Waldorf, Maryland

This was my first time going to custom nails and I'm very disappointed in how my nails turned out. I normally do my own nails but I wanted to get pampered today. I went to Vina because of the pictures on her Instagram @vinails11. I had an appointment for a fill in at 1pm. She didn't see me until 2 which I understand sometimes you can run behind. Never the less she rushed threw the entire process. So I basically paid $35 to get my nails shaped. I for a nude color acrylic and she didn't file over my nails to make the top even. She didn't let the acrylic dry all the way before filing the sides of my nail. She drilled it o much into my nail. My nails are entirely chewed up on the side. I continued to pay because I went In for a service and I got serviced even though it's a mess So now I'm going to remove my nails and do them my self. read more

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5 stars for SKY and ONLY SKY!! She was so awesome, a good vibe and so diligent. Made be feel comfortable. Walking in I was spoken to once by everyone else. No one spoke to me just stared it made me feel awkward. She asked about me to the man that greeted me and walked me to the back. Then proceeded to put me at ease...( she did not see me initially, the awkward stares were from everyone else) I was prepared to leave and I would only go for her now. read more

Most are really good at doing nails but the prices are extreme custom nails is just what they stand nails come out beautiful after spending 150 and up I went back to the hood and they did a great job maybe better much cheaper read more

Custom Nails was a truly a GODSEND today! I had gotten my nails at another salon the day before and I was not happy with the work. Someone from my church recommended me to come to Custom Nails so I did a walk-in as soon as they opened. I didn't have to wait long to be seen. Sky did my nails and eyebrows and I am SUPER happy with them. I showed her a picture of what I had in mind and she was able to help me with it. She redid my full set (my request), gave me recommendations for colors based on my skin tone and what I wanted, and helped me turn my idea into a slight winter/Christmas themed set. Sky was just overall super nice, professional and efficient. I had such a great experience here and will definitely be coming back. God bless her and Custom Nails. read more

Custom Nails and Spa - Nail Salons Near Me - Waldorf, Maryland

Today is Tuesday, 6/8. I got my nails done on Friday 6/4.. I got my nails done by Annie and I'm extremely disappointed. My sister gets her nails done by Annie faithfully and she always leaves with a beautiful, tasteful, well done set like the ones you see on this place's Instagram, etc so I was excited to try. It almost feels disrespectful how careless she was with my set - the lack of filing, attention to detail, etc. she was mild-mannered and I was the last customer of the day, so I didn't put up a fuss. I took my L and decided to write a review instead. My nails are thick and lumpy, my chrome is already fading off 3 days later, gel is pooled around my cuticles that i had to file on my own, lots of acrylic on my under-nail.. etc. I won't be back. I guess you have to have a rapport with them for the techs to take you seriously? I'm a very simple and understanding nail customer. All I require is a clean, shapely and precise acrylic/powder job. I received nothing.. just mess. :( this cost $65. I feel terribly for cheating on my usual nail tech. Literally calling her today to get a soak off and new set smh read more

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Hours of operation on Sunday is 11am-5pm I called around 2 asking if there was any availability for a fill and the rep confirmed- vocalized I was working so the earliest I could get there was 4:15 I walk into the store at 4:16 to be informed they are not taking any more clients. Very frustrating and confusing on the customers end. Instead of communicating to me she continues to speak to the rep stating "well you know we stop taking clients after 4. If that's the case, respectfully update your operational hours to prevent confusion. All I wanted was a simple fill and a French tip but apparently that was too much to do. No picture because they wouldn't bother assisting me. Customer service interaction needs improvement. Be clear of your expectations so the customer can follow suit- period read more

I love going there!! I went there for my b weekend for my nails and I highly recommend Kierstyn as your nail tech!.

One of the hottest seat you wanna try is to book your best nails experience is with my mad cool girl, V. Don't play with my girl because she can slay any type of nails, and can fixed you up real quick from whatever messed up shop you went to. All of my nails has lasted with no rhinestones off, no nails chipped, broked, or lifted! Her nails shapes be on point!!! She did this birthday set on me and oh my god was I in love and got 4 people in the shop complimented my nails before I left the shop. She is the most well experienced, most engaged, and will work with your nails budget, not overpriced. Everybody knows Its hard to book with her but try to anyway, cause more than likely you will receives as much nails compliements like how i did. I've been coming to her for years, and she never, ever, ever dissapoints!! She does some bomb pedicures and eye brow wax too! Nobody touches them but her, peroid!!! This girl got some strong followers that has supported her for years and I have witnessed so many happy clients walked out of her chair and rebooked with her in advance. My girl be staying true and humble and is a dedicated hard worker and makes sure you leave with a smile on your face ! I would recommend others to get their nails done by her ! Go see V!!! read more

Custom Nails and Spa - Nails - Nail Salons Near Me - Waldorf, Maryland

I would highly recommend this salon to EVERYONE!!! They are extremely perfesional. Kierstyn was amazing she gave me exactly what I showed her. This is the best place to go I would really recommend her. read more

Sky does my nails and she is exceptional! My nails are creatively done each time and the professionalism is all I could ask for. I highly recommend Sky to be your nail technician. Everywhere I go I get compliments on my nails. read more

Sooo I called and made an appointment FOR 1:30PM it's 2:13PM as I'm writing this and I still have not been seen. My feet are soaking in now lukewarm water. Host said "5 min" 15 min ago. Also the following is not good here: 1. Ventilation is horrible! I am getting lightheaded breathing in all the fumes. 2. There is def too many people inside with COVID-19. I came here bc of recommendation BUT I knew I should have stayed at Tyson's! read more

This experience had nothing to do with COVID-19 at all! Went and got my nails done (gel acrylic) kept it short this time. The lady that did it was on the phone the whole time.... my nails looks HORRIBLE!! It's looking so bad! Thick and bulky and not even in a good shape...! I thought I'd give it a try at this place but NEVER AGAIN. So I just paid and left... still left the tips too because at least I'm doing the right things! Well... lesson learned... read more

If I could give this place ZERO STARS, I would. This place is overly packed & should be by appointment only. Walk-ins should beware even if you call & ask for availability. My nails were completely rushed & it shows. Also, the designs you see on IG are from select people in the nail salon. Not everyone can do those designs & they won't tell you who did what either. I will never give them another dollar. Would not recommend. read more

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Initially made my daughter appointment for a Saturday appointment. They took her right away. The next time I called to make an appointment they told me to come at 9:00am. Got there at 9 on Saturday and was told there would be a wait because all of the nail techs book their own individual appointments. We would likely have to wait until someone was free. Customer service is rude and they did not even apologize or try to accommodate. Unless you are a regular don't even try walking in. I left and went somewhere else. Would never visit again-based on customer service alone. read more

SCAM!! The work they show on Instagram and some of the pictures they have up on their Yelp page are NOT the same as the work you will receive. Terrible work read more

DON'T GO TO MICHELLE! My service was horrible. Pedicure didn't look good and she barely knows how to soak nails off. After soaking my nails during my pedicure she attempted to file my nails the rest of the way off but acrylic began flying in my face and all over me. She then tried to cut them off but it hurt. After that she moved me to another station to soak more and started another client. I was then ignored, so I left. Customer services sucks! read more

Custom Nails and Spa - My attempt to get a soak off and a full. This is how I left. - Nail Salons Near Me - Waldorf, Maryland

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Finally found a nail tech for me! I was a walk-in because I was in desperate need for a fill. Jasmine took me in because she had a no show for one of her appointments, and I must say I'm glad I was able to get her to do my nails because she is amazing! She cares for her clients, help and suggest what is best for you and your nails. read more

Custom Nails and Spa - Nail Salons Near Me - Waldorf, Maryland

First visit on 11/15, no issues! Second visit on 11/28, atrocious!! My sister and I came in to soak off our nails and get them redone. Well, we soaked in acetone for 1.5 hrs. The young lady in charge finished her client, washed her hands, grabbed her wallet, went to 7-Eleven, came back, sat and ate flaming hot Cheetos puffs in a pedicure chair and watched us while WE wiped the acrylic off our own nails in between soaks as it soften up. Yea, not my job sweetheart. As a manager, she should have washed those hot Cheetos off her fingers and provided some assistance to us, but she chose Cheetos over customer service. Needless to say, my sis in law was fed up, she paid $10 EACH for a half ass soak off primarily performed by us. We left and went to a different PROFESSIONAL salon and received GREAT service! Never again Custom, never again! read more

I had the most wonderful experience today at Custom Nails and Spa. It was my first time going there and I was treated by Henry. I ended up at Custom because my regular salon technician was unable to keep our appointment today and today was the only day I had to get my nails done. I have not had my nails done since August due to illness and they had grown out and looked terrible. Henry was able to soak off all the acrylic and save my healthy nails underneath. He did an excellent just b, in addition to be being patient and understanding. I would highly recommend Henry and the salon. read more

Today was my first time at this place and I can honestly say it was a great experience. I called and made an appointment for 10:00 a.m. When I arrived I was immediately serviced. Jenny was my technician and she did a great job. I gave it three stars because I'm allergic to MMA monomer they use when adding a base coat so I usually get SNS to alleviate any issues. She used the powder but she used a monomer to apply the powder. When I asked her was it an EMA monomer or a MMA monomer she claimed she "didn't know". read more

Custom Nails and Spa - Ombre Stiletto nail - Nail Salons Near Me - Waldorf, Maryland

This is what I get for trying a NEW spot. I was brought to this place via Instagram bc of the work of two of their more modern nail techs (design wise). My first two visits were ok with Jenny and another lady...which is why I continued to come back a third time. Even though my wait as a walk in on a weekday (Wednesday evenings) was an hour or more I understood bc I didn't have an appointment. And of course, the two nail techs I saw on Instagram were booked. On my third visit I actually made an appointment. Unfortunately, the three I asked for were either booked or off on this day so I specifically asked the girl taking my appointment "down" to book me with someone who is GOOD and knows how to do the services I explained to her (ombre). I get there early 30mins before my appointment and they seat me right away with a nail tech (one I never seen on my first two visits). As she started to remove my gel toe polish I noticed she took almost 30 mins to remove with the drill. I asked her if she was new she says "YES, today is my 3rd day here". The basic mani w/gel polish took 1 hour 1/2...I was so livid and I still needed a fill in. The polish was a mess on my toes. I arrived at 5:25 and left close to 9 PM. Total cost for services was $93 no tip...I WAS PISSED AND WILL NOT BE RETURNING. They did not honor my request for someone who was GOOD nor did they ask me if I wanted someone practicing on my toes/nails. My hard earned money down the f***** drain. I'll be going back to my old spot in LaPlata...only left them bc I stopped getting SNS ...stupid me. I'm gonna give it two stars bc there are obviously some great nail techs there..it seems though if you don't know any better they will stick you with WHOEVER...chose your tech wisely read more

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I am was searching for a salon with a new kind of vibe. I have found a new home for my horribly mistreated nails and brows. Kim took such great care of me. She fixed what seemed like impossible. Nails were tore up. She transformed them into beautiful. Im looking forward to my next visit with her. The salon itself is all of it. Not what I was used to. Very updated, clean and friendly. Televisions all work and real chairs. Not those hotel conference room chairs. Atmosphere is comfortable. Alot of effort and expense was put into this salon. GOOD JOB, CUSTOM NAILS!!! read more

Custom Nails and Spa - Kim worked a miracle. Nude ombre. - Nail Salons Near Me - Waldorf, Maryland

1. They close at 8:00 but they stop taking people at 6:00 which makes no sense to me . 2. I was charged $120 for my nails and when I came back in two and a half weeks to get my fill-in I was told I couldn't get a Feeling that I had to get a full set even though all my nails were still on and intact . That's a rip off they did that to try to get more money out of me because of full set cost More Than A Fill-in.. 3. The lady doing my pedicure tried to use a drill on my foot and I refuse because I don't do gel polish on my feet because my toenails are thin. I'm going to my apartment she said the Polish won't come off but yet she tried to use the same one funky little cotton ball on all 10 of my toes no ma'am use a clean cotton ball and fresh remover and it will come off just fine . read more

Not friendly staff if that matters to you. Walked in got looked up and down, asked if we had a appt , no appt walk in, once we said no receptionist walked away and we stood there for 5 minutes and was never helped agian. Just put a bad taste in my mouth , won't go back. read more

I would not recommend this place to anyone and I didn't want to give them a star. I went in yesterday to get my nails done and the young lady in the back seat "K" my nails horribly. As you can see she made them entirely too thick and did not shave them down to make them look natural. She did not warn me that with ombré nails it would be as thick as this. If your an expert with nails and licensed you would inform a customs to soak their nails off because it would come out to thick or shave then completely down. I received neither. I went back up to Custom Nails talk with them about my nails and they gave me horrible customer service. The young lady acted as if she didn't want to fix the job and the manager Dennis gave me a hard time. Please go somewhere else or beware and DO NOT get the young ladies in the back! read more

Custom Nails and Spa - Look at the thickness of the nails. Ridiculous! - Nail Salons Near Me - Waldorf, Maryland

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I was a frequent customer for the past few years at this shop but over the past 3 months the service has gone down. I used to recommend this shop to so many friends but lately with the poor customer service and the poor quality of work it's no longer worth it. The extensive wait times (even when you have an appointment) make the experience even worse and do not make up for the pricing which has also gone up. I recently had to wait over an hour because the nail tech they assigned to do my nails had not shown up to the shop and there was no one else available to do my nails even though they kept accepting other people after my appointment time. I would not recommend this business to anyone anymore. read more

Hands down the best nail salon in Waldorf, not because of pretty chandeliers and irrelevant fluff, but because of pure skillful, technique and creativity. Out of all the nail salons in the area, this one finally gets it right. No request was too unreasonable like they were for the other lazy salons. It took a while but I finally found my new nail salon, I will be back, hopefully my first impression remains. read more

Custom Nails and Spa - Ombré w/rhinestone design - Nail Salons Near Me - Waldorf, Maryland

Looking for a salon that does not compromise customer service. Tried Theo for the first time and they were just ok. After checking in and discussing the services, there was an issue after pedicure. Seems as if they wanted me to wait so they could take a walk in. Probably won't go back as I also did not have a relaxing pedicure. This salon allows multiple people not getting service to accompany the customer being served. So during the pedicure a lady sat in an empty chair and talked very loudly to her during herring a service the whole time. When I finally got To the pedicure chair, a child was curled up, bare feet and all, with his guardian. He had an iPad and no earphones. In fact there were other customers with multiple guest not getting service just lounging getting no service. Horrible environment. read more

This is my second time making an appointment with Lavi and will be my last time visiting this salon. 1st time I arrived on time and she was just starting someone's nails. 2nd Lavi was not even here and I wasn't informed until 15 min of waiting after I checked in On time! I do not think this is Lavis fault but poor management. The manager is so gooned out on getting people in and out that she is not telling the techs about their appointments. I even recommend trying this place for yourself, I bet you won't come back. read more

I had one of the best experiences at Custom nails with Jazmin. She started on my nails as soon as I arrived. I showed her a picture of my vision and she brought it to life. She has a great personality, she's creative and has the skills to slay nails! She did everything so neat and perfect! love my nails so much! read more

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After a miss understanding, Dennis was able to help me out and did my fill and personally made sure I was happy with my nails. He was great. He made me feel like I was taken care of, and made sure he was engaging in conversation with me since I had a rough day. Thank you. Cant wait for my next fill. read more

Custom Nails and Spa - Nail Salons Near Me - Waldorf, Maryland

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