High quotes that were double than the competition at two different locations. Consistency so I…read morewill throw in 1 star

I dropped my car off to get a tire pressure sensor fixed and a tire repaired. They said it would be…read moreready in 2 hours. And 2 hours later I got a text saying it was done. But when I got there it was not done. They hadn't even started the work. My advisor said they could not find the wheel lock. I said it's in the glove compartment, where else would it be? I went and got it myself. I said I didn't see how they could have missed it, being in a Hay Tire bag that you can see through. (see photos) But okay, fine, you can't find the wheel lock. But why tell me the work was done? Why not call and ask me where the wheel lock is, so I wouldn't have to wait around another 45 minutes to get the work done. I've had good experiences with this business in this past, but this was not one of them.

the wait time wasn't bad as I had no appointment. Service technician was helpful and counter people…read morenice

Originally was satistified with this location. I am updating my review now as we had a bad…read moreexperience. My wife's car was shaking when driving at a specific MPH. We choose Gerald's as we trust them. We dropped it off at night, so they could diagnose the issue. They called us and said after inspection it was a tire issue. We went ahead with the service as they recommended it. When they called us to pick it up, I asked if they were able to confirm if the issue was resolved. If not, we could have it further diagonsed and resolve the issue. They told me they do not drive the cars after installing tires. Odd as how would they be able to confirm if the issue was resolved? Continuing to trust them, we picked it up and our car. Unfortunately for us, we have two new tires and a car that still shakes.

Spoke with Ali on phone, said "come on down". Took me right in. Fast, excellent service at a…read moreamazing price!! Highly recommend! I'll be going back for all my mount and balance. Thx Ali

Ali came to the rescue when I was stranded in Charleston with a bent rim, flat tire and taking care…read moreof my grandkids. He told me to come in right away. It couldn't be fixed but he found an alternate rim and I was back on the road and able to get home and not have to miss work. My grandkids were so impressed with how he helped me that my grandson said "We have to give Super Bowl tickets to Ali". They have not forgotten the experience and neither have I. Ali went above and beyond and I will forever be grateful and he made a wonderful impression on two young kids. Thank you, Ali. I truly appreciate how you helped me that day.

Not even three weeks ago I went in knowing I needed two tires and some front work done. They said…read morethat's fine they just had to order the tires. Asked if they needed to look at my vehicle to see what else was needed because I know I was gonna need an alignment too. They said no to just come back the next day. Went in and was told I needed to come back the next day as they needed to order more parts but still put my tires on without an alignment. A little over $1600 and two whole days wasted. Yesterday I was driving home from work when one of my brand new $173 tire blew. I took it back to the shop being as it hadn't even been 30 days. I got told that bad things happen and that there was no warranty for the tires I got. If I wanted a new one I would have to buy yet another tire. Years of business down the drain but with the new management the whole company has gone under. Wouldn't even recommend this 'repair' shop to my worst enemy

Helped me as soon as I walked in and had my tire fixed in 15min. Friendly fast service!!read more

This location is a bit of a drive for us from Summerville, but totally worth it! The wine…read moreselections are awesome and reasonably priced. Occasionally hubby and I will find some nice Prime steak selections, hard to find and sought after coffee beans and the seasonal flannels that are fire We spend hours here and it's basically a date for us to walk through all the aisles to see what's new. The staff are always helpful and the lines can be long on some days but they move along pretty well.

We go to the Mt pleasant Costco regularly for a specific list of food items. High quality and…read moregreat prices. We have grandchildren with us frequently so large size containers are not an issue. The store is clean and well organized. Recently purchased a set of 4 Michelin tires and had them installed. A fair price and no issues. we buy our gas there whenever in the area.

Everything! I was having trouble starting my car periodically and wondered if the starter was going…read morebad. Everytime they started it, the car started right up! LoL. Murphy's Law...

Gerald's on Rivers is consistently excellent. Friendly, respectful, and extremely competent staff…read morewho actually take the time to diagnose issues properly. No upselling, always attentive, just honest work and clear communication. I drive out of my way to come here because I trust them, and every visit reinforces that decision.

Although I lived closer to this location I haven't been here yet and often go to the one on Ashley…read morePhosphate. Christian helped me get scheduled to get one of my tires repaired/replaced. Upon arriving, he was also there to check me in. Very friendly and helpful guy. When we spoke days before, I was told that the specific tire I needed would arrive by today but came to find out that it wasn't. However after inspecting my tire, they were able to repair it with a plug since it was just a nail that was causing the slow leak so it did end up working out. But in the future I do hope that it's communicated to me if my tire doesn't show up on time so that any time wasted is avoided. Overall the appointment only took about 45 minutes and I received a text to notify when my car was ready. It didn't cost me anything because I had put warranty on the tire which was also a nice feature they offered. I still plan on coming back to this location next time.

This Discount Tire is right down the street from me and it's very convenient, and they're very fast…read morewith balancing tires replacing tire tires as well as the tire prices themselves.

I'd never knew I would write a five-star review for a mechanic but I have to admit... this place is…read moresolid I made an appointment for an oil change. It took them a while to talk to me and when they finally did, they told me it could take up to an hour and half. I was fine with that since they have wifi so I could work. Surprisingly i was out in 30 minutes with only a $28 cost with coupon online. Pretty solid compared to others

What up guys I'll be very caution about this place they charged me 1,200$ just to change my left…read morehub assembly honestly should be expected to because it was young look dudes like they where not happy at all but I don't know could've been caused they didn't like us but yes becare don't believe anyone cuz they got big company you can still get finessed.

These guys are awesome! I came in on a Saturday around noon and was helped so quickly, professional…read moreand friendly. Gavin and his crew are top-notch and highly recommend! BTW, 2 new tires very reasonable!!

Had a wonderful experience at this location from brae and james!! My sister and I came here with a…read morenail in the tire and they gave us flowers. amazing service- definitely will be back. they were very kind and super quick

Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!