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    Cutlery On Wheels

    4.7 (3 reviews)
    ModerateShopping

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    Ross Dress for Less - How cute!

    Ross Dress for Less

    1.7(75 reviews)
    5.6 km
    $

    1 star for this Ross Store…read more I purchased a pair of pliers on May 12, 2026, and after a few uses, I returned it on May 28, because the latch broke--likely due to poor material quality. When I tried to return it, the staff member, Marcel, accused me of breaking it myself, despite my explanation that it was already defective. She even questioned why I hadn't returned it earlier, as if I would return a perfectly working item. This entire experience was unprofessional. Marcel's handling of the return process was poor, and I wish she had better training in customer service. Otherwise, she would probably be better suited in the back room organizing clothes, as she is simply not competent in serving customers. I'm sharing this with my 115 million Google readers to warn them. Because of this, I will not be returning to this store. Additionally, this woman took the defective plier and did not give me my refund. I was also not provided a new return transaction receipt showing the item was processed back into inventory. I was only given my original receipt, so I am unsure whether the return was properly completed in the system, even though the product was taken back. She just gave me the old receipt back and no money was given. Usually, after a refund the cashier would give a new receipt along with the old and the money for the refund. It's about $7.00, so I guess she can keep it, but I will not be returning. This was honestly one of the worst customer service experiences I have had at a Ross location. What made the situation worse was the attitude and lack of professionalism during the interaction. Instead of trying to resolve the issue calmly or assist a paying customer, I felt like I was being blamed and dismissed over a low-cost defective item. Customers should not feel uncomfortable or accused when returning a broken product that clearly failed after normal use. I understand store policies exist, but there is also a proper way to speak to customers. A simple explanation, professionalism, and basic courtesy would have made a big difference. The way this situation was handled reflects poorly on the store's management and customer service standards. The worst service I ever had from this Filipino (Asian) woman.

    This is a really clean, really nice Ross. It has an ENORMOUS kids' section. I mean it's like half…read morethe store, it feels like. Clothes, toys, an entire wall of shoes, all the things for kids. The other half has the usual for the rest of us lol. Much nicer Ross than many if not every other I've visited in the region. Of course, marked down prices. Friendly staff.

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    Cutlery On Wheels - shopping - Updated September 2026

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