went in on 6/6 /2026 for a sinus infection & insect bites - service was fast & the Dr. prescribed…read morean ointment for bites & antibiotic for sinus infection - very clean & large waiting rooms - would highly recommend - staff was courteous & professional

I took my daughter twice to this facility to test for a UTI. Both times they "lost" the samples…read more Since they told us not to give her antibiotics until after the results came in, my young daughter was in unnecessary pain for four days both times. And then I had to pay for a secondary visit somewhere else that wouldn't lose the sample. I will never visit this place again.

I had a drug screening and was assigned to Concentra on a Friday morning. The waiting area was semi…read morepacked. Check-in the front desk was a quick and easy process. They asked for your phone number so they can text you a link to help speed up the process and paperwork. The link asked you simple questions and took about five minutes to fill out. After the "paperwork" the wait time was about 20 minutes until someone called me back. There was a TV to keep patients entertained but mostly everyone was on their phones. The gentleman who conducted my drug screening was cheerful and pleasant. Usually when I have to come for a drug screening, employees seem like they hate their job and make it very uncomfortable being around them. But this time around was very different. The gentleman explained the procedures and what I needed to do. The whole test took about ten minutes. The whole process took 40-45 minutes. My experience with Concentra was smooth and efficient. Quick check-in, friendly and professional staff, everything went better than expected. Very organized and a positive experience.

This place is absolute garbage, the people who work there are great. But the actual "doctors" are…read moreNOT.

She was very nice & sweet. The wait wasn't long at all. Appointment was at 9:30am left at 9:50am…read more Super quick & they open on Sundays. Great experience over all.

First things first... I guess you could call it being thorough but once you schedule an appointment…read morewith this office, they absolutely bug the complete hell out of you with all of their notifications and their rules about missing appointments Secondly, immediately what I was afraid of... I just wanted to get a check up, but this visit is chalk full of "let's get you back on a crap ton of medicine that you probably don't really need" OK, so I'll take a couple of prescriptions. Please send them to the pharmacy of my choice. Well guess what... Somebody in the office is incompetent because they can't send the prescriptions to the right pharmacy. I thought I'd corrected this, but guess what, it happened a second time furthering my hypothesis. Go find somewhere else. Don't waste your time here.

The is a new guy doctor there. he's so nice and knows what he's doing. found out what I needed so…read morequick and had me feeling way better than my other doctor did. no specialists needed like my other doctor said. front receptionist was also friendly. they attended me so well

How does a doctor not know what ringworm looks like?…read more I spent $75 for a visit all for the doctor to tell me maybe I need to clean my house, prescribing me a cream that didn't work, because they thought it could be a critter crawling on my skin. With no results and no follow-up call (as promised), I dug deep on Google and self-diagnosed myself a week later. I purchased an over the counter ringworm cream and my skin lesions cleared up in 24 hours. Either I said too much and gave too much transparency early on and that threw them off and they overthought it, or didn't think it all, or they don't know how to diagnose ringworm, because they were totally off and completely wasted my time and money.

Amazing place for professional care! Such a breeze knowing your care is in good hands from staff to…read moredoctors.

I am beyond impressed with this facility. From the moment I called over the phone up until the…read moremoment I left, the service was top notch for the entire experience. I called around 7:30pm on 1/13 to check to make sure they were open and also to make sure they accepted my insurance. Both answers were yes so I made my way there. I filled out some quick paperwork, showed my insurance card and ID to the super helpful gentleman at the front desk. I was seen right away. Dr. Garcia was flat out amazing. I don't think I've ever met a more friendly, helpful and thorough physician. She was very knowledgeable and was able to determine my issue and come up with a medical plan extremely fast. There is no doubt that if I need urgent care again, I will ONLY go here. Stellar job!!!!

They don't care, hang up on people. I wouldn't expect that when calling an Urgent Care. Don't…read morebother going.

I highly recommend this urgent care center! Dr. O'Malley provided the best care when I came in…read morewith all the symptoms of the flu or COVID. They saw me immediately. He seemed to legitimately care about my concern and symptoms. I got a double test and came out negative. I walked out with a prescription and feeling much better, just knowing I was seen by an actual doctor and not just a PA. I will definitely go back if I ever need to and feel confident recommending my friends to go too. I love that it was so easy to get to and park too. They billed my insurance and it was very affordable, especially considering the quality and speed of care I received!

My husband works closely with older juveniles and there was a child that tested positive, we were…read moreleaving out of town and needed a rapid test. enTrust Urgent Care had a very well organized process, due to it being after the holidays, it was a bit packed but their wait time was lower than expected. Today we came in again, since we did go out of town, for our peace of mind we came again because of the well organized experience and they had a 30 min wait time compared to the 2 hours a few weeks ago. Thankful for the healthcare workers working around the clock to make sure everyone is safe.

I have recommended enTrust Immediate Care for years. I sent my friend there this evening expecting…read morethe same professional care I had praised. That is not what happened with Shaundralyn Matlock (listed as Dr. Matlock on the paperwork). My friend went in with a known tendon tear already documented on imaging. Matlock immediately treated that history as if my friend were lying. She lectured that "X-rays only show bone, not tendon," so the tear "couldn't" have been diagnosed that way. My friend explained it was the large round scanner -- an MRI -- and even said, let's not fight over the word. Matlock still acted as if the visit were a quiz. Then she questioned whether my friend had really been to urgent care or an ER, because "urgent cares don't normally have an MRI machine" and she doesn't have one either. That is not an exam. That is cross-examination. She never examined the knee. She never put her hands on it. She never looked at it. My friend described her standing far across the room -- "60 feet away" -- talking at them instead of evaluating the injury they paid to have assessed. The advice was basically: go back where you already were, or find an orthopedic. That is not treatment. That is a dismissal after collecting a visit fee. Urgent care is expensive. You pay for a provider who listens, examines the problem, and either treats it or gives a clear next step without making you feel stupid. None of that happened. My friend left angry, unexamined, and talked down to. I am embarrassed I recommended this clinic. If you go to enTrust, ask who is actually seeing you and do not assume you will get a hands-on evaluation. This visit with Matlock was condescending, incomplete, and not worth the money.

I went to this urgent care because I was concerned about a possible parasitic infection. The doctor…read morehanded me an antiseptic hand cleanser -- no prescription, no explanation -- and told me, "Here, just try this," instructing me to apply it to a sensitive area. I quietly took it home and later researched what it was -- completely inappropriate and unsafe for that use. Experiences like this make me question where our healthcare culture has gone. It used to feel like caregivers truly cared -- now it feels rushed, impersonal, and careless. Patients shouldn't have to double-check their doctor's advice to stay safe. I've reported this incident to the proper authorities. I just hope more people start holding medical professionals accountable so the standard of care in this country can mean something again.

I been this location in Jan 31 they are keep charging me for nothing they didn't refund my money…read moreand no good service, I call more than 10 times no one take the responsibility they are scam,,,,,,,,, please don't go there

No help at all. office experience was awful, if they can't help you one way, they should give you…read moreother alternatives, not just leave you without any answers.

Don't come here if it's an emergency. You will be sitting in the waiting room for half an hour.read more

I want to start by recognizing Dr. C! -She has been an incredible part through this unfortunate…read morejourney in on. She is knowledgeable, professional, compassionate, and absolutely down-to-earth. She took the time to explain things, answer questions, and make sure I understand what is going on with my care. Most importantly, she has always made me feel heard&comfortable enough to trust her. I truly feel that she does her best to make sure I am taken care of as a whole patient&not just treated for one particular issue. I am very grateful for the care&support she has provided. I also want to recognize the two staff members I regularly interacted w/ on the physical therapy side as I have always had a great experience with them. They were kind, helpful, welcoming, and made my visits much more comfortable. Unfortunately, only one of the two remains, but I truly appreciate the care & positive interactions I have had with both of them. That being said, Unfortunately, my experiences with the new doctor in the office have been the complete opposite. This is not based on one isolated appointment, it has happened repeatedly, in more ways than one as I have had multiple interactions with her. I have truly struggled with whether to write this review because I am genuinely concerned about how my review may be received or whether there could be backlash from speaking honestly. However, I feel that patients have the right to respectfully share their experiences, especially when the same concerns happen more than once. During my interactions with her, I have increasingly been left feeling uncomfortable and unheard. In particular, when I attempted to explain what I am personally experiencing or attempted to provide information of what I had previously been told about my care with my doctor before she joined the clinic, I felt that my concerns were not given meaningful consideration and that the communication was often more argumentative rather than collaborative, and I have left appointments questioning whether I was actually being heard as the patient. I understand that she is the doctor and has her own medical knowledge and opinions, but I also believe that a patient should be given the opportunity to speak, explain their symptoms, and share relevant information about their own care without feeling talked over or dismissed. There have also been moments where I felt that information was presented to me in a way that was misleading or inconsistent with what I had previously been told or of what was followed through with, which made it difficult for me to feel confident in the direction of my care. I was also uncomfortable with negative comments made about other individuals within the work place. Regardless of anyone's personal or professional differences, I as a patient should not have been placed in the middle of the workplace tensions. I am not questioning anyone's credentials or attempting to speak for anyone else's encounters. I am only sharing my personal firsthand experience because I believe that in healthcare the clear communication, listening, mutual respect, professionalism, and collaboration with the patient are all extremely important when someone is trusting a healthcare professional with their care. Unfortunately, I have left more than 1 appointment with this new provider feeling uneasy&with what I can only describe as an "ick" feeling that has stayed with me afterward. I sincerely hope this feedback is taken in the spirit in which it is intended&used constructively. My intent is not to create conflict, but to address clear concerns&to encourage better communication, attentiveness, professionalism, and patient-centered care moving forward. These are essential to ensuring patients feel heard, respected, and properly cared for. Overall, I remain very appreciative of Dr. C, as well as the staff members who have made a positive difference in my experience. My concerns are specifically about my interactions with the new doctor, and I hope the office management can use this feedback as an opportunity to improve the patient experience.

They are inconsiderate to patients needs. The staff is…read moreincompetent and unapologetic. The doctors are good but the staff and administration is completely unempathetic. Find another clinic these people are worse than amateurs.