Why is this CVS full of employees with attitude. Came in to quickly scope out the toilet paper way in the back since I was in the area anyway. I check every once in a while during this pandemic since I hate driving to Walmart, it's too packed. Anyway, I asked the front register girl if they had any of the hard to find lysol or clorox wipes behind the counter, she looked at me like I insulted her and shook her head no. This is just one example of why I prefer the CVS on Firestone and Paramount instead of this one, but again, I was already in this area running errands. With this whole Covid-19 thing I try to run all my errands in one day maybe twice a month. Last month I did go to the CVS on Firestone and Paramount. When I asked that manager with the long black hair behind the register if she had clorox wipes left she happily told me yes and asked if I wanted 2 from the case behind her. I said thank you since I do the shopping for both my mother and mother-law, both seniors, and I share the wipes since they are hard to find. read more

Angel is very helpful and knowledgeable. Good customer service and also . Coupon machine needs to be fixed. Store is always clean. Thanks for being 24 hours read more

There's a bitch In the pharmacy that was so rude and impolite with her ugly lashes extensions on, I have come earlier to check in and then she was kind of racist and said she have a appointment at that time but there is NO ONE in her room..... read more

I love coming to this store. The staff is so friendly and both the front store manager and pharmacy manager are very helpful and professional. Plus they always have a huge variety of cool seasonal items! read more

I was calling this place to see if they have certain thing I was looking for. After long generic recording, no one picked up the phone after ringing about 50 times. What kind of pharmacy is that?!?!?! read more

Slowest pharmacy on planet earth. I believe this lady waiting for her prescription at the drive thru window, 45 minutes later the line started moving. read more

This place is horrible, I've been coming here for years and the pharmacy is a joke now. A line from the counter to the end of the isle and 1 person helping people!!!! I asked the store manager what the deal was he replies " it's out of our control, they've cut the hours and only have one person at the counter now" he said they've complained many times but cvs won't increase staffing or hours for the pharmacy. This is a joke and will now move all my prescriptions to Walgreens and encourage my family and friends to do the same. read more

CVS Optical - Long lines and no help at the counter even after speaking with the store manager. - Drugstores Near Me - Downey, California

This pharmacy is just awful! They are incredibly slow, incompetent at times, and cannot even do their basic job of filling prescriptions. Twice now I have requested a refill online and gotten a confirmation that it was filled but when I go into the store they don't have it. I usually like CVS but this location is awful. read more

Take your pharmacy business elsewhere. 100% of them are incompetent, including the pharmacists. The ONLY fix to this broken place is getting many more reps behind the register. There is always a line here and ALWAYS a 20-30minute wait. I'll be taking my business elsewhere. read more

Had to come 3 times to get all my vaccines & loved it! The girl was super helpful, made it quick & easy for me!

After 12 years of mediocre service I am officially never visiting this location or any CVS again. The woman giving vaccines and booster shots is not only rude, she's misinformed and ignorant. And this is clearly a branch wide problem as the Minute Clinic nurse practitioner who introduced herself as such (impressive?) and as being far too busy to a) take the extensive time required to give my daughter a booster shot or b) give us some idea about how long the wait in the 100% EMPTY clinic might be, is somehow also unaware the children can receive the Moderna booster. Both of these women took pains to inform me that she would need the Pfizer vaccine which is simply not true. Had they asked any questions at all or bothered to look at her proffered vaccination card clearly showing two doses of Moderna, or actually listened to the word "booster" that I uttered no fewer than 5 times, they would have been able to at least appear to be knowledgable, caring professionals. CCS Florence: Your pharmacist is rude and lacks even the most rudimentary social or customer service skills. Your nurse practitioner is a word I won't type here, also rude, unable to think critically, a poor listener, and DANGEROUSLY ignorant of which vaccinations are available for which age groups. My favorite part was when some lightbulb must have gone off and she declared regarding my daughter, "Oh she can have Moderna!", um yeah I know. That's why I just asked for it. We spend hundreds of dollars at this location but will never be back and we're switching all of our prescriptions to a different, non CVS pharmacy. read more

Came in and got great service and great convo with the gentleman that helped me. It was roughly 5am ish and came in for formula and had some questions. read more

I used to come here all the time and I never had a problem. But in the last couple of months this place has gone to shit. Pardon my language. Today I went in to get my medication and the cashier said "uhm you don't have insurance." I JUST filled a prescription here 2 weeks ago, how could that be? Apparently I wasn't the only one with this issue because there was 4 other people waiting for the same thing. The pharmacist was so rude when I asked how long the wait would be. This is the LAST time I fill my prescription here, and only because it's my birth control and I need it ASAP. I will be transferring my prescriptions elsewhere. read more

HORRIBLE SERVICE....Every time it's one thing or another. After spending hours in the ER I had to fill a prescription of antibiotics. Long wait to drop off off, I'm told it's going to be 20 minutes. I take my sick child home come back it's an HOUR just to be told "we don't have the medicine. How are you so unorganized that you don't know you as out of Antibiotics? Never going back...Save yourself the grief go elsewhere! read more

While waiting in line for this pharmacy I aged about 10 years. It was like watching sloths in Zootopia work at the DMV. First and last time visiting this pharmacy read more

CVS Optical - Generic is more expensive because they have a sale on 2nd purchase.... riiighhhhtttt - Drugstores Near Me - Downey, California

I love the CVS drugstores however this one is so unorganized and no customer service. You're waiting and waiting to get assistance. They only have one or two cashiers usually. I don't usually come here for the same reason but when I do I think today may not be so bad and it never ceases to surprise me. Always leave with the same unsatisfaction read more

I am a regular CVS shopper, but the customer service at this location is horrible! The cashier was obviously new which is fine but when he needed assistance the "supervisor" was bothered and left with no explanation. Additional training is needed at this location. read more

If I could give them 0 stars I would. I ordered a picture of my daughter recently, with a free promo code I had and it was "lost". They didn't even try to look up in the system, they didn't offer to reprint for free. They didn't have an explanation on why it was missing. They were just like oh well. Mind you it was Sylvia the management team that was helping me. You would expect better service from a manager. I'm baffled that she didn't try to give me a better explanation on why it was missing. Was it given to someone else? Was it misplaced ? What? She was just like it's not there sorry. Like wtfff! That's why I stick to Walgreens, now I remember why. Always great service. read more

Unprofessional business at all I purchased a hair clipper on April and it's not working They didn't mention the sale is final and no signs mentioned that was up in the store I went to return and exchange the broken item they didn't do it for me saying all purchases from ( march till may 10th is final! ) I wonder how come you can exchange or return a broken item I felt my rights as a consumer is violated I will never deal with CVS business again The manager Eliana was so unhelpful and unprofessional My advice be careful guys they give a very long receipt full of ads and useless promotions and put whatever wrong polices within the lines. read more

CVS is ridiculously expensive. They are double the price of Target and customer service is lacking. Lines are always long and cashiers are rude. Came here thinking I could grab some chocolates for the kiddies Christmas baskets, but no such luck. Even the bag of M&M's were $5, wtf? It seems like they try to take advantage of people's desperation, not very nice. The one thing I do like about CVS is that they have an abundant supply of gift cards. At least I know what I'm paying for and I know that I could grab some for any occasion like birthdays or Christmas. Check out your mile long receipt for some coupons and discounts when you sign up for their rewards program. The lady in front of me saved herself like $30 on $50 worth of items, that is amazing and I'm sure if I came here often enough to throw my money away I'd save that crazy amount as well. But I'll save my money and spend it elsewhere. read more

This CVS is a joke complete joke. The night shift pharmacist are stupid slow and have no idea on how to prioritize with filling prescriptions or answering the phone. On hold 22 minutes ....I drove there while still on hold and not busy at all I mean not one customer. read more

CVS is the closest pharmacy to my home and I used to be a regular customer. No more. I may frequent the store for greeting cards or balloons, but I avoid it for prescriptions. my decision to change pharmacies six years ago was reenforced. Two days ago my doctor faxed a prescription to lessen the duration of flu to my regular pharmacy, Walgreens. Walgreens did not have the dosage in stock and I suggested CVS. After an hour I called and was told Walgreens could not get through. I said to keep trying and then I decided to also call CVS on my own. While on hold for 45 minutes I put it on speaker phone and changed clothes, applied my makeup, styled my hair and then I hung up. Never, ever will I do business with them again. CVS corporate needs to hire more personnel. I see in previous reviews the same situations were noted. Not acceptable. Walgreens gets busy, too, and I have felt put upon to wait a mere five minutes for my call to be answered. Now I appreciate what I have!! Yesterday, they transferred my prescription to another Walgreens that is a couple miles away. With the Tamaflu prescription, time is of the essence. Be clear that this negative review has nothing to do with the CVS employees. They may be as frustrated as I with the work flow in their pharmacy. Phones are the lifeline of any business. Yesterday was not an exception. When I am in CVS shopping for greeting cards I see the long lines and frantic staff. Avoid the hassle and headaches I experienced and go across the street to Walgreens or another pharmacy of your choice read more

If I could give 0 stars I would. Don't even bother calling this shitty shore. No one will pick ups they will tell you to wait a moment and hen put you on hold for 30 minutes and then hang up on you. This store's a joke. You'd think pharmacists who have a whole degree would be able to work a phone decently. read more

I haven't been to this cvs in over a year, the store was well put together & organized for it being so close to Christmas time! The staff was very attentive and the manager Gordon helped me out with my photos and was very polite! Definitely going back! 10/10 AMAZING MANAGEMENT! read more

Figured I come on here to share my experience and let everyone know to avoid this location but based on the reviews it seems the whole town is already aware about the terrible service here. Wait time for the pharmacy is RIDICULOUS, you can tell nobody cares to improve customer service because it's always been this way. I was on hold for 15 minutes, waiting in line always at least 15 minutes. Terrible read more

CVS Optical - The usual line with the usual wait - Drugstores Near Me - Downey, California

See all

This CVS is terrible. All the employees are rude especially those working in the Pharmacy. They're not helpful at all and always give an attitude. read more

Confusing phone menu: if you want to talk to an actual person you need to go through the menu and try each option. Staff members are rude on the phone. I had a simple question and they were terse and cold with me. When I asked a question the lady just hung up on me. Very rude. I am going to go to another pharmacy. This isn't the only one here, and there are plenty that will be polite read more

This store always a mess and cant even give you change correctly. And forget about requesting on getting a roll of quarters because a store this size doesn't order the sufficient funds. Unbelievable read more

This is the biggest CVS I've ever seen. It's definitely my favorite. Prices are okay, so I always use coupons to get great deals. I've always had a good experience there as a customer. I don't know why there's so many bad reviews. The store is always busy and plenty of people love shopping there. read more

Be honest I been to better CVS Pharmacy I think one on Firestone Blvd in Downey better only bad part they didn't have mine prescription for allergy ready until two days later I was tick off and I was misabrle even my doctor order ONLINE WTF read more

This CVS is a favorite of mine because of the fact that it is open 24 hours and has a great selection throughout the store. Ok, now that I got the positive out the way let me start off with the cashiers. Whether you come in around noon or at midnight, the cashiers are some of the slowest i've seen. You come in to ring up your items and they don't even make eye contact, no conversation, no smile, no enthusiasm. Just kinda sucks the joy out of the place. I've dealt with the manager a couple of times whenever they cover the registers. They are the same if not worse than the cashiers that are there. They have their paperwork out and are doing inventory while they ring up your items. If you need something after hours, by all means stop in if you need multiple items. Other than that avoid and try out Walgreens down the street. read more

This CVS pharmacy has really gone downhill. I thought the one they have in the City of Bell was bad. They are unacceptably slow in processing RXs. They give you a wait time to start for filling your RX and NEVER fill within that time frame. They always go past the time and tell you 15 more minutes over and over. I'm switching my prescriptions to Ride Aid. I appreciate honesty and accuracy this locations missing on both. Tell me two hours if that is what it will take. And have it ready in those two hours. Done. read more

The pharmacy section is ridiculous!!! 5 staff members and there is only one person helping the people picking up their medicine. The line keeps growing with people waiting in line and yet you never see anyone else trying to provide adequate customer service. I just can't believe they don't care about people forming large lines even during this pandemic. read more

Do not go here unless you need to be stressed out. What a clown store! We thought it would be more convenient to have a prescription sent here by the doctor after my wife had surgery rather than our regular pharmacy. So, after picking up the prescription I asked about a couple other things... Q: "Do you have sterile saline for wound washing?" A: "I'm not sure, you can ask the Pharmacist there at the Consultation Window" Q: (To Pharmacist after 10 minute wait) "Do you have sterile saline for wound washing?" A: "No, we don't sell that here" Q: "Do you have sterile cotton tip applicators?" A: "No, we don't sell that here, try B&B Medical Supply in Bellflower". He actually took a picture of B&B's address he has on a card taped behind the counter for me with my phone! 17 people at the checkout area. 2 check stands open. Why do people bring their small children to CVS on a Sunday at 9:20 pm? CVS is now below Walmart on the food chain. (Note: Walmart has all the things I was looking for) Lesson learned. read more

i next to never get Rx meds. [i have no "conditions" etc...] anywho had an dental ER & was prescribed antibiotics - 4 a day for 7 days = 28. i get home & start taking them & notice i'm running out, hum that's odd. i count them not enough. i look on the bottle 21 pills!!! why would they give me 21 when the label THEY PRINTED clearly says 4 a day for 7 days = 28???????? carazy! why would such a thing happen? i have to go back for 7 pills? if they ran out which i cannot see happening they should have told me they only had 21 that day & when they would get more in. GET YOUR ACT TOGETHER! read more

Omg. They need to learn how to have people at the pharmacy. There is always more than an hour wait for your meds. The pharmacist is by himself at this very moment, and after hitting the call button 4x and waiting for someone to come the window.... 15 minutes have passed and now I get attended. Come on man!!! U guys are 24 hrs! The staff should be there to attend those that come for meds. You don't have enough staff, HIRE PEOPLE... if understaffed and budgets don't let u hire, then change your damn hours and close for a couple of hours But damn....ATTEND YOUR PEOPLE! read more

This pharmacy has the worst customer service ever! They're extremely busy and only have one staff member accepting drop-off prescriptions. I waited in line almost an hour (only 2 people in front of me) and had to leave because my daughter had a fever and I needed to fill her antibiotic prescription as soon as I could. The staff is rude and never makes eye contact with their customers. They don't have consideration nor compassion for those waiting ridiculous amounts of time. Take your business to Walgreens! They are an exemplary pharmacy and go the extra mile for their customers. read more

So I decided to come to CVS to fill an Rx for my husband after having a minor surgery. 50 minutes waiting to just drop it off. Super slow workers! Then to be told it would be a 2 hour wait! Seriously this place needs to hire more people! Unacceptable making people who are in pain or sick waiting this amount of time. Never will I be coming here again! Don't waste your time. Go to Walgreens or CVS on Firestone. Oh and the pharmacist when asked how long it would take was rude and uncaring. read more

This place is open 24/7, so if you have an emergency, you can come here. There is a great selection of everything and it's clean. The security guards do a good job, too. The cashiers are generally upbeat and helpful for people who are working a graveyard shift (I would hate that, shout out to them). The "beauty advisor" here, however, got offended when I called her a "makeup assistant" stating "excuse me, I refuse to be titled as that when i deal with all kinds of beauty products." She had a snooty attitude and I walked off in tears of laughter, thus resulting in going to the CVS down Paramount at Firestone. She needs to realize she works for CVS, not the MAC counter. Anyway, this is your place for just about anything, just remember to refer to the girl in the makeup aisle as your "beauty advisor"! :~) read more

Rude rude and rude ,Absolutely horrible customer service . Need to be trained how to respond and to talk to customers especially Over the phone . read more