It was an episode of Seinfeld about a pharmacy. My husband and I walk in, several people standing by the register apparently for several minutes. One customer is picking up an order of some sort, one lady needs change, one person doesn't want to use the kiosk and then more people come over. Apparently the store runs on one cashier and a floor person on a busy Saturday. People walking in and out, and not an employee in sight, not a great idea for inventory control. Employees were nice when they came over but I saw no manager and there were too few employees to adequately help customers and run the store. I wish I could say it was a great experience.... read more

CVS Pharmacy - Inside store - Drugstores Near Me - FORT MYERS, Florida

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I went in to buy an Ace bandage. Couldn't find them in their disorganized shelves. Asked the pharmacy where I could find them, they said I had to talk to the store manager because they were responsible for stocking the shelves. She (manager) came out and waved her arm around saying over in that area. Which were regular band-aids. I told her again what I was wanting and tried to explain to her what it was, she hands me a roll of gauze!! I'm sorry, but this is ridiculous! A store manager that can't speak or understand English!!! So I went out to my car and ordered it on Amazon! I like to give local/box stores my business, but it's getting harder and harder! read more

Worst customer service in the pharmacy that I have EVER encountered in my life! Total disregard to your standing in line to pick up something or ask a question. Pharmacy techs just chatting away while the line builds. They DO NOT answer the phone at all...all day long and no way to leave a message. I hope for your sake, it's not an emergency. Their lack of ability to explain certain things is astounding!! I will be changing pharmacy very soon. read more

Seriously, nobody answers the phone all day? Not even an option to leave message. Update you phone number if necessary.

Terrible service. The pharmacy only filled half the prescription and when we realized it and tried to call, you can not get anybody on the phone. Your only option is leaving a message. When someone did call back and I explained what happened they admitted it was their mistake. However, they explained I would have to call the Dr's office and have a new prescription called in. I explained that it was Saturday and nobody was there and I was out and needed the balance of the script today. Nothing they could do until Monday when their manager gets back. Their mistake caused me to go without my prescription and they want me to do their work calling the Dr. will never go back. This is not the first issue we have had with this place!!! read more

Self checkout and empty store early in the morning. Needed help with OTC items. Will return later or use online ordering. My health plan obligates members use CVS. New pharmacy hours posted. My wife prefers the competitor across the parkway. read more

Can't speak to a human being about prescriptions. Abominable service. Automated system is simply a frustration when you try to speak to a pharmacist. read more

Lousy service. No one picked up the telephone to confirm the medication for pickup. Terrible service

Categories My ReviewsMy Settings HelpLOG OUT Marcus VeigaUS For companies Marcus Veiga United States 1Review 0Reads 0Useful Review of CVS Pharmacy Marcus Veiga 1 review Updated just now Mistreated at CVS store 2982 at 13591 Jetport Commerce Parkway I purchased two itens and returned to the store because I am handcap and couldn't seat on those two chairs. Item was UNPACKED and store personal told me was a sumer item sobthey can't return or give me store credit. I showed them plenty the same chairs on shelf and was never used. Manager Mike told them NOT TO REFUND or GIVE ME STORE CREDIT based on whatever computer said. Inshould go early and not when they are probably ready to go home. I do have THE WHOLE INCIDENT and accusation on video and I will post so people be aware of those type transactions. if not get my store credit or refund, will take to next level because this is ridiculos, I will I posted all videos here and I would not accept this type attitude, I even showed my bank statement. They could just give me a store credit. I got the chairs unpacked, showed thst they lied when told mecwas a summer item becase I purschased 5 days ago and I got video showing plenty the same exactly items on they shelf, they scanners even show that was they product. I would not stop to they apologize to me or refund my money it is my right! read more

CVS Pharmacy - Mistreated at CVS store 2982 - Drugstores Near Me - FORT MYERS, Florida

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These people need to hire some help. Waiting forever in line for prescriptions and on hold for 10 minutes when I call. No concern for customer service! read more

Agree with the previous reviewer, CVS needs to staff up. 1 person to man the counter, answer phones, answering customer questions, all the while making sure you receive proper meds ! read more

This pharmacy is the worst I have seen here. For example, had a prescription and was notified. That day I went to the pharmacy and they said we cannot allow you to have it, your prescription expired yesterday. It was hard understanding the pharmicist as he spoke very bad English. There always seems to be a problem in dealing with these employers who do not have an expanded knowledge of pharmaceuticals and are slow and rude. Do not recommend this CVS to anyone. Drive a little further you will be glad you did. read more

First Impressions Set The Tone for Success or Failure.We are doing A Stay In Ft. Myers,Fl. For Business,Etc,Etc... My Husband, ran into the PROVERBIAL Situation, of the Nerve Wrecking . Could Not Find His Prescribed Meds. After calling The CVS where we live. They recommended he call the CVS. On Daniels.Must mention he spoke to Edwin, not only was he helpful, expressed honest understanding. Walked my husband thru all the steps, of how to resolve the fear of not having Meds that are Essential for his wellbeing. BUYER BEWARE: TEMPTED BY THE"SAVINGS OF, MEDS BY MAIL." Not all that it's CUT OUT TO BE. When TROUBLE ARISES" YOU will be SO GLAD. You had a Pharmacy Like this One In Your Corner. Who Employes People Like Edwin. Just WOULD REALLY LIKE TO SEE, the 24 HOUR SERVICE. A Dr.s call with a MED. IN THE MIDDLE OF THE NIGHT. Has SAVED, High EMERGENCY ROOM BILLS, And Hours of SITTING AT THE E.R. CVS IS VERY GOOD, WOULD LOVE TO SEE MORE 24 HOUR LOCATIONS. That is what keeps, Other People With The Other(Competing) Pharmacy. read more

CVS Pharmacy - Stopped by, for a Pick-up. Edwin,Pharmacist and Penny. Greeted me. Eager to Assist, wonderful Customer Service Skills. - Drugstores Near Me - FORT MYERS, Florida

It is ridiculous how long you have to listen to commercials before someone answers phone! Also,why not list Fax number on the websites? I waited almost an hour just to get a fax number! Never did get it and was difficult to finally find it on the web! Poor service that goes along with your misuse of paper gotten with receipts! Stop this madness! read more

I sometimes can't decide on whether I want to go to CVS or Walgreens for my notion type items. Well, I have made up my mind-CVS. They appear to have a much larger selection than Walgreens. I also have found that their brand make up remover wipes are just as effective or better than the more expensive Neutrogena wipes. read more

CVS Pharmacy - Drugstores Near Me - FORT MYERS, Florida

Argumentative staff with less than acceptable knowledge on administering meds and zero patience or comprehension. Argued with me that pen needles should be used over syringe to administer insulin. Pharmacist is too scared to intervene or manage staff. Place is an embarrassment. read more

The team at this CVS pharmacy is unstoppable. Edwin, the head Pharmacist, is one of the nicest people you could ever meet. This pharmacy goes above and beyond for every pharmacy patient. Without a doubt the best CVS pharmacy in Fort Myers and possibly all of Southwest Florida. read more

Normally I am very happy with this particular CVS store. Unfortunately lately the wait time for prescriptions is ridiculously long. They need to hire extra help during season. The last two times I went in there was such a long line at the drive-through that I went into the store, then the prescription that I was told would be ready in 30 minutes was not ready after 45 minutes necessitating an additional trip to the store. Then they were out of a medication that I use regularly. I'm hoping this is just a Snowbird/tourist season problem. Two days later and again the medication I need wasn't available until the truck came in the next day. What is going on with CVS? read more

This store is very caring. There was an attempted scam on me that sent me to this store for a pay card. The cashier saw what was happening and took the time to help me realize I was being scammed. She saved me from losing money and my pride. Not many stores would have taken the time she did to help. read more

Friendly staff at night. I live closer to a different CVS but will drive the little difference to come to this location. Happy customer.