I shop at CVS frequently and am an ExtraCare member. Fortunately, I have three CVS locations to choose from, but I often stop at this store because it's conveniently located on my way home from work. On my most recent visit, I arrived at approximately 9:42 p.m. knowing the store closed at 10:00 p.m. I only needed two items and intended to be in and out quickly. As I entered, I noticed Todd standing by the partially closed entrance doors, which I understood as a reminder that the store would be closing soon. Within a minute, Charlotte made an announcement that the store would be closing in 15 minutes, which was perfectly reasonable. What made the experience uncomfortable was the repeated nature of the announcements and the overall atmosphere. While I was searching for an item, Todd remained near the entrance and appeared to be watching me closely. A few minutes later, another announcement stated the store would be closing in 10 minutes. Since there were only two customers in the store, the constant reminders made me feel rushed and unwelcome. When I couldn't locate one of the items, I showed Todd a picture of the product. He told me the store did not carry it and that he had never seen it before, despite the item appearing in CVS advertising. Unfortunately, this is not the first time I have visited this location looking for advertised products only to find they were unavailable or not stocked. As closing time approached, additional announcements continued. By that point, I was hurrying through the store trying to locate products that were not available and felt increasingly stressed by the repeated reminders. At checkout, I overheard Charlotte explaining to another customer that employees have difficulty leaving on time when customers enter shortly before closing. While I understand the challenges of closing a store, customers who arrive during posted business hours should not feel as though they are inconveniencing staff simply by shopping. I also want to note that customer service at this location often feels unfriendly. Todd has never greeted me with a smile during my visits and frequently appears unhappy or disengaged. There is also a manager who is often working evenings who has come across as similarly unapproachable. When I ask for assistance, I often feel as though I am interrupting or burdening employees rather than being helped. The combination of limited product availability, difficulty finding advertised items, and consistently unwelcoming customer service has left me questioning whether I will continue shopping at this location. I hope management will consider this feedback and work toward creating a more positive and customer-friendly experience. read more

The only rx I car about is the one they mess up over and over. Only good thing is they actually read my vm instead of just calling back and saying we see you called, what do you need do not go in person. wait for the drive thru. they shut down for lunch at 1:30 to 2, read more

This is a terrible terrible terrible store due to the intentionally unhelpful workers who clearly don't like people, especially the young girl cashier with the eternally furrowed brow. My experience centered on the supposedly 1 hour photo. Ordered at 4, arrived close to 7 and photos still not ready. Girl tried to avoid helping and went to unpacking boxes. Approached her and she checked computer and asked when I need the photos. Obviously tonight if I wanted them within 1 hour. Bunch of people needed a real cashier that Goofy and Goofier ignored. Eentually I got my photos. Boy tries to ring me up and I inform him I paid online. He says, "no you didn't." Like what?? He scanned the photos, saw that I paid, and handed them to me. Like why would you assume I didn't? Jeeeeeeeeeeez please avoid this terrible place. read more

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The pharmacy workers are very judgmental. I come to pick up simple ibuprofen and I feel like I'm somehow dirty for picking something like that up. Like lady it's ibuprofen!!!!! Also if you have any other prescription other than ibuprofen they might not even have it in stock when you need it. Other than that I do come to shop here for everyday items and the cashiers are very sweet and helpful. read more

I hate this pharmacy. Incompetent staff, numerous mistakes. I do not recommend you getting any meds for serious health conditions filled here- you will run into delays, meds out of stock, poor communication, and frustration. read more

I had the worst experience ever at this location. The pharmacy cashier is very rude and disrespectful and closed the gate without answering my question. Unbeknownst to many, because there is no sign to inform the public otherwise, they shut down for lunch at 1:30 to 2, regardless if patients are waiting in line. The appropriate thing to do is: @service the customers that are in line; @post the lunch time schedule to properly inform the public otherwise; @change the hours online so that the public is fully aware of the pharmacy hours @train the employees to always behave in a professional and respectful manner. @scatter lunch time so to always have a person available to allow pickup of medication. I was disappointed and disrespected. CVS Los Alamitos, do better. read more

Called today regarding an ongoing issue with a prescription and the girl answering the phone was extremely rude. Was not trying to even resolve the situation or listen to what my concern was. Just said well I'll just put this back on the shelf and you can call when you need it. I explained that's not the issue I do need it . I finally asked her if she was going to stop being rude and listen to what I was trying to explain and I was hung up on ! Never had such a bad experience with a pharmacy tech then with her. I called back and spoke to someone right after and she was super helpful. I will be calling tomorrow to speak with the pharmacy manager ( believe Vivian is her name ) read more

The cashier was so rude today September 7, 2025 10:30 am. What a bad sarcastic attitude

The pharmacists and staff are all so friendly and wonderful. We always get excellent service here and I'm so glad my family switched from the CVS in Target over a year ago! read more

I have gone to this pharmacy for years and it is always the worst part of my day. They are so painfully slow but I haven't bothered to switch my prescriptions to a different pharmacy until today. I went to pick up my prescriptions which were ready, waited in a slow line even though there was only one person in front of me, waited for the employee to slowly get my prescriptions and ring me up and then was told I couldn't have the medications because the pharmacist there didn't have credentials. So I was told to come back in an hour or two. Save many years of your life and do not use this pharmacy. It's the worst. read more

So very slow. I've been in line at the drive thru for 25 minutes. Only two cars ahead of me. I am not their priority. Watching the employees help everyone but me. Time to transfer my families prescriptions to someone who cares. read more

My proscription was sent here over 7 hours ago! than again when i got here because they claimed they didn't receive them. called the doctor and he confirmed they sent them already. my insurance covers the prescription but there telling me that since they don't have it here i can just pay out of pocket and they'll give them to me. there all poor in there people skills and as far as work ethics the most embarrassing pharmacy i've ever stepped foot in. save the trouble and get your medication sent anywhere but here save yourself the trouble!!! if i could give them 0 stars i would read more

CVS Pharmacy - Drugstores Near Me - LOS ALAMITOS, California

Pharmacy experience was so long and horrible even though I came in before closing with barely any other patients in line. How hard is it for me to come in and pick up my one bottle of refill prescription??? The tech that helped me with pick up is the only reason why I would ever consider coming back to this location for my medication. So much for being a "convenient" pharmacy supposedly serving their people!! read more

Great to have a neighborhood pharmacy open on Sundays with reasonable hours. Parking was easy. Interior's clean and organized. Both Kim N. The pharmacist and Johnny Y. the pharmacy technician were courteous and very helpful. Service was prompt. read more

CVS Pharmacy - a pharmacy pharmacy aisle - Drugstores Near Me - LOS ALAMITOS, California

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Went in just to pick up a prescription. The lady in the back saw me and quickly started to close the rolling security gate. I then heard her say to an older lady "tell them we are closed and that we've been closed", who then told us to go to another pharmacy when we were there BEFORE closing time. Horrible read more

horrible service!!!! the cashier asked me to leave for being there too long! mind you i was only there for 5 minutes trying to get medication for my mom! i will never come here again! read more

I can no longer go to this pharmacy. It's always been substandard, but now they are incompetent, lack urgency, and the indifference of the pharmacy employees is too much for me. read more

The representative was rude , didn't even say good morning or ask if everything was okay . I shopped 7:30am Is sad and unfortunate people people don't appreciate ir at least demostrare getting up alive , having a job is nothing . This situación will not stop me from going back again. read more

The worst Pharmacy "service" EVER. The staff needs more training overall. Their collective general lack of drug knowledge is astounding and their customer service is abysmal. I've been to the Pharmacy only 3 times and each experience has been frustrating. NEVER AGAIN. CVS needs to fire the entire staff, especially the rude, dismissive older Asian woman (sorry I didn't catch her name, as it took EVERYTHING in me not to curse her out) and start over. Either way, I won't be back. Rite Aid and Sam's Club will be my go to from now on. read more

Posting on my mom's behalf- Flash to Christmas Eve when my mom has driven to 6 stores looking for candy canes (our Elf does a "candy cane hunt" on Christmas morning). Thank goodness for CVS, they had some, Yay! My mom grabs 2 boxes and goes to check out. She tries to pay with her EBT card (candy is allowed), and the cashier, Nicki (not sure of spelling), says "oh, I don't have time for that right now" in a very condescending voice. My mom patiently explains that she just charges the card like a debit card, and it doesn't require additional steps on the cashier. Nicki said "well we don't have time to do that or figure it out". My mom asked for a manager and was refused, but Nicki looked to the other cashier who ask confirmed that they were too busy... yes there were 3 people in line behind my mom, but they truly designed the EBT cards to act like any other electronic payment (fast and easy). My mom was disappointed, embarrassed, and then pulled out the last $5 bill to her name... yes, she literally lives day by day, and paid cash for the candy canes. I am saddened that anyone was made to feel less than due to their method of payment and hope that a manager would look into this and properly train their staff. read more

Always smooth picking up prescriptions in their drive through. Kind, helpful, and efficient.

The worst wait times. People I'm there doesn't know what efficient means. Don't understand what they are saying. Never a quick stop.

Angie working the pharmacy was great! Helped me with getting information about my prescription over the phone was even nicer in person!

I don't know what it is, but each time I go to this CVS the service is straight up laughable... SPECIFICALLY the pharmacy staff. Each time I'm helped out by any of the female employees, they are incredibly rude, impatient, and they make sure you're aware that your time is not valued. If you ever want to see employees thay hate their job, look no further. I loath each visit and if it weren't the most convenient location for me I would have stopped going a long time ago. If you choose this as your local CVS, be prepared for confrontation if you do not want to be walked over by the staff. read more

CVS located on Cotella in Los Alamitos in the city of borderline seal Beach Los Alamitos the CVS has ple plenty of parking has a drive through pharmacy which is very handy if you come here to CVS located on Katella and you'll see that there's a lot of items you can get here you have all the main essentials that you need snacks beer water medicines call medicine Kygo medicines give them a try check them out this place they're friendly staff and they are practicing safe distancing read more

Very good and helpful staff! They went out of their way to assist me. Pharmacist Thu Dang was super. She checked my scripts, then gave me a flu shot. Non rush service. Quality service. A well run pharmacy. read more

CVS Pharmacy - Coupon with flu shot - Drugstores Near Me - LOS ALAMITOS, California

I would not trust this pharmacy with your health or any sort of consistency. The staff is extremely rude and I hate to say it--they do not do their job well. They always place me on hold for an average of 20 minutes. It goes like this: (1) they will only pick up after 10 minutes of me being on the line so as to put me on hold again (2) They pick up to hear my question and put me on hold for another 10 minutes (3) they don't properly answer my question(s). I deal with that every month because they are the closest pharmacy to me. This past month they did something which I thought was inappropriate. They could not fill my prescription and after a whole three weeks they tried calling my doctor in attempt to get it switched to something they have available. Who does that? Do they not understand that our chemistry doesn't simply change because they can't fill my original prescription? That was off-putting. These people are a disappointment. In addition, the pharmacist and her assistants have thick accents that are very hard to understand. I am not being prejudice but it is a concern when I'm talking to someone about matters of health and I feel like we don't understand each other after. This sucks. read more

CVS Pharmacy - This happens every month! I cannot understand how these people are taking away jobs from others who are better qualified. - Drugstores Near Me - LOS ALAMITOS, California

I'm was saddened to hear that CVS is no longer contracted with Blue Shield/Blue Cross. I'm having to move all of my prescriptions to another pharmacy. How can they NOT be contracted with one of the largest insurance companies?? Very inconvenient! read more

If I could giver his place 0 star I would.... I have been in this pharmacy for 5 years and every months is a torture. They either don't have the prescription or bill the wrong insurance or the f&$@/;( something up ALWAYS. Slow staff, they Are so used to being incompetent that they don't care ..... I'm tired of the lip service "we will. Be right with you" bullshit SO FED UP. read more

This is by far the worst of the worst cvs pharmacy you can come too. The staffs here work very slow, they literally will have you waiting in their drive through for over an hour because they are that slow. They are rude & definitely can learn a thing or two about customer service. Please save yourself the time and choose another location. They will waste your time that you can't get back. Literally! The worst! They had to credit me $20 for an over hour wait! Absolutely a waste of time. The rating alone speaks for how bad they are! read more

I had a 12pm appointment for a flu shot with my son. My son got his flu shot. I was asked to wait l.And I waited and waited for 35 minutes while the pharmacist kept taking other people ahead of me for vaccinations. I asked multiple times why I was being made to wait. No one could give me an answer. This CVS Pharmacy is terrible. I was here for 40 minutes waiting to get a flu shot even though I had an appt!!!! And no one would help me. DO NOT COME HERE unless you have an hour to kill. read more

The girl in pharmacy said I'll be right with you and stood there for a minute and a half before filing away two prescriptions. She then stood there another minute, behind someone on the phone. Never once asking what I needed. I ended up going to the front cashier to get my question answered. Extremely poor service! I'm not a CVS fan, the the pharmacy girl cemented that fact even more. read more

The worst Buy prices Route staff Long weights I have no idea why they're still in business read more

Let me start by saying I was going to create an account to write this review, that's how dispassionate and rude the pharmacist, Sevin, was in handling my situation. Another 1 star for her Pharmacy. I walked up to the Pharmacy counter at 8:54, as Sevin was in the process of closing the checkout window early. I try explaining that I'm sorry for coming in so close to closing, but I simply need a flu shot; she simply looked down to continue closing the window as I tried explain that my parent is sick and I need a flu shot tonight. She said it would take about 5 minutes to prepare a flu shot. Ok perfect, i think she'll help me. I show it 8:55 and that i think we have time. I explain it's an emergency as I'm taking care of my parent who has the flu pretty badly. Sevin, treating me with little patience, putting her hand on her hip and rolling her eyes, simply changes her story. It now takes "10 minutes to prepare a shot" and that she "cant keep the pharmacy system open past 9." Despite how blatantly rude it was to lengthen the time she quoted. I work in an animal hospital and know intimately that it takes 1 minute max, to draw up a vaccine. It shouldn't take more than 30 seconds if you know what you're doing, less even. She is either lazy or uncooperative. She then reccomend I go to a 24 hour pharmacy. I say thanks for all your help, and walk out. After I came back in to ask for the pharmacists name it was past 9 and they still hadn't shut down their computer systems like they claimed needed to be. Sevin, then proceeds to explain how vaccine immunity works after ignoring my request for her name. Sevin explains that I'm "too late" to get a shot as it takes two weeks for immunity to build completely, I'm wearing my hospital scrubs btw. Thats a common sense fact in our line of work and i know that a moderate amount of immunity builds before that point and that may be beneficial in situations exactly like mine. She give me her name after I ask again, and l thank her and leave. This is a horrendous display from the pharmasict Sevin and I hope that management of this pharmacy would staff more compassionate and helpful people. I hope she isn't this rude to all the customers, what If someone needed their heart medication and came in last minute, I hope she doesn't turn away someone who might suffer more than I. P.S. It seems like Sevin is the issue bringing down this CVS's rating and most likely business; just from I can tell of the other reviews. read more

I love this pharmacy everyone is very helpful and friendly ! With the way everyplace is understaffed these days these people are always kind when it's clear they are stressed. I wish people would be more patient with them. read more

We've been sing this pharmacy for years. The staff is helpful and very patient. They know us by name.

I just switched to this pharmacy due to convenience. OMG the entire staff is rude, slow, and could absolutely careless about their patients. It feels like they dread helping and caring for me. I have to assume other must feel the same. read more

Went today to get some prints off my Iphone and the software on the Kodak Kiosk was acting up. Bianca & the store manager were very attentive to my needs and after some nifty manipulation on the equipment/software they delivered my prints as ordered. Both were very professional and it was worth the extra time to receive my pictures!!! read more

So unorganized. My meds are never ready when they are supposed to be and the lack of communication between technicians is ridiculous. Finally transferred all my families meds to a private pharmacy. Do better, cvs! read more

I'm with Fia R.!!! Wooo hooo its about time Los Alamitos has their own CVS! Im not a huge fan of rite aid (No ice cream and their CS is pretty bad too). This location is across from the Shell gas station right smack on Blvd. Unlike their sister location (Rossmoor/Seal Beach) there is plently of parking and the store is never really busy. Everything is clean and stocked well. Customer service outstanding and whenever you walk in someone is there to greet you (how nice). read more

CVS Pharmacy - Drugstores Near Me - LOS ALAMITOS, California