It is a CVS and the the folks for the most part are courteous. i read the bad reviews and had to LOL. Been coming here for 3 years now. I get all my vaccines and meds from them. When I need an Rx renewal they call my PCP every time. I get regular text reminders and even a final saying my Rx will be put back in inventory if I do not pick it up. So if you go to get your Rx and they tell you it was put back, there is 99.99% chance you did not bother reading your text message. Thanks y'all - you've been simply fantastic. read more

If you want the worse service ever, this is where to get it. Slow . 5 minutes to grab my stuff, 15 minutes or more waiting for the cashier. I never come here for me read more

Well unfortunately it's time for one of "THOSE" reviews! You know, the ones that start off with "If could give no stars" I would? That's the case here....TRUST! If I could give zero Stars I would..... God help you if you're caught outside of your home CVS (or anybother pharmacy) and end up here! The reviews don't lie! I was in need of some temp meds and figured that since I was already with CVS it wouldn't be a big deal for this particular location to look up my information and give me what I need it since I was literally right in front of him. After going back and forth with a manager for over 15 minutes, I knew it wasn't going to happen. She totally misunderstood my particular situation, and tried to get me to completely transfer my prescriptions to this location, back and forth, just a big mess and aggravation. Unless you're about to die for whatever reason, you will want to avoid this place. The level of incompetence was only surpassed by the lack of cleanliness. As you approach the pharmacy section specifically, you'll know trash and all sorts of debris all over the place. A sad sight to behold indeed. read more

CVS Pharmacy - Worst.....service......EVER! - Drugstores Near Me - LOS ANGELES, California

The customer service is horrible. I was there yesterday 6/8/26, around 3-3:15pm. I needed assistance. I had a question about a certain product to be told you should see the wording on the product while she was walking away, very dismissive. Let that slide needed help again for a locked refrigerator, after ringing the bell for assistance to be told by this same young lady that another person would be over to assistance because she had the keys and pointed her out and she also informed her that it would be us. We waited patiently for her to finish with the customer she was currently attending to, she then started assisting not one other persons but two, when we tried to get her attention she brushed us off, this is when the other worker went to grab the keys from her, by this time we were dissatisfied with the service and left the store. It's sad you can't go to the store in your community and proper customer service. read more

This CVS on Western and MLK is absolutely filthy. In fact I intend to change locations moving further. No staff, filthy carpet, empty shelves just embarrassing. We would rather have a super market. We all need to stop using this location. read more

This cvs gets more traffic in the pharmacy than the store and that's a problem. employees need to be at the pharmacy. always a long line from open to close like seriously what are they doing back there moving like snails . cvs pharmacy needs to hire more employees because no one should have to stand in line 45+ min to pick up meds when they are ready . You guys need a better system immediately!!! read more

Pharma needs to move faster they tell me to wait 15 minutes for some damn antibiotics. Bullshit. I hate this goddamn pharmacy. They always have some dumb excuse on why the medicine isn't ready or they don't have the medicine you need. Switch pharmacies if you can. I was reading the reviews while waiting for my prescription and I felt like I was waiting for hours, but maybe it was only 30 minutes but still this place is a shit hole. Don't come here. And there's there's crackheads outside asking for money like come on, bro this isn't Make-A-Wish. read more

Worst cvs ever ! They don't have employees and it's always looks unorganized inside . This store doesn't even deserve one star ! They should definitely close this store already , I been waiting on my pictures to be printed out already but apparently it's not ready yet. It's been a week already . Horrible CVS !!! read more

Worst service. Pharmacy and pharmacy tech had no name badges to report them to corporate.

Worse place in the world to go never has hello line is always long cash registers are never full with workers it's always over 10 ppl in line this is the worse store read more

Be careful when purchasing with cash, I gave my phone number but was not asked as usual if I wanted email receipt. The only prompts were print receipt or no receipt, I kept pushing receipt but no response then transaction went through but when I asked for a receipt they had to call for manager, it took 5 to 7 minutes and the she said the print out she was giving me would not suffice if I needed to return or exchange anything....WHAT? read more

CVS Pharmacy - people shopping in a store - Drugstores Near Me - LOS ANGELES, California

Got my COVID shot here is was cool no stress in n out in like 30 mins Good staff always busy Pay them more read more

This is, by FAR, the worst pharmacy I've ever been to. Everyone from the person working the register, to the person putting the drugs in the containers, to the actual Pharmacist themselves seem to be a mixture of clueless, stupid, and completely disinterested in doing their job. The shelves in the pharmacy are always close to empty, the amount of drugs they have behind the counter always seems to be woefully insufficient, and the line is always unbelievably long! It's like this one CVS has collected the worst employees from the entire South LA area and placed them in this one single store. Avoid at all costs! Use the Walgreens on Slauson/Western or a different CVS, but avoid this place unless you have a need more ineptitude and incompetence in your life! read more

They were not following Covid protocols all sanitizers to be used while shopping were hidden from customers behind the register... the carts were dirt and unable to be sanitized because dispenser was broken... Very lax in the middle of a pandemic. I mentioned it and clerk got defensive! read more

This is the worst fucking pharmacy I've ever been to. I was told my medication would be ready by 4pm, I still came an hour later to assure that it was going to be ready. I arrive and am told I need to wait an additional 19mins after the time I was told it would be ready. This is so beyond ridiculous, if it's going to be late how about you do your customer a favor and call them to inform them before they make line to retrieve there medication! read more

Worst CVS ever! Per usual, they only have one register open, two if you are lucky. Please save yourself some time and DO NOT do any online order pick ups here. You will have to wait in their long lines to get your order. Seems like they're running a circus and incompetent management runs this location. I got here and the line is about 20 customers long. I inquired about order pick up and the CO Oscar kindly went to go request information for me. He comes back and tells me I have to do line. I requested to speak to the manager and she never bothered to come address me or my concern. I asked Oscar for corporates number and the manager'a name. Once I got to the register; after waiting behind 20 customers in line, the cashier was processing my pick up and only then the manager KC wants to butt in to address me. Why address me now? when she didn't want to speak to me when I asked for her? Oh because she wanted to be sarcastic and intimidating by asking me if it was I who asked for her name and corporates number, not once addressing my concern, not once asking if my issue was resolved or bother to explain if that was policy. Never an apology, instead wanted to be confrontational. This is the type of people you have representing your brand? This is management material? Please retrain Miss KC as she clearly lacks customer service. Her confrontational attitude can get this company in serious trouble. Mind you, you may ask any employee I interacted with, not once was I rude. I know it has been hard for this location to retain people as I have seen many management come and go, but honestly, do better. With this recession people are not even spending and the customers you do get, this is how they are treated? Conclusion: avoid CVS; even Walgreens has a better online order pick up system in place. Hi read more

I feel so badly for the employees here. CVS, shame on you for understaffing this way and putting the good people here trying their best through so much grief. read more

What used to be a Ralphs supermarket is now remodeled and upgraded CVS store that really provides everything one needs from food to medicine. Truth be told the only time that coming here since has become a CVS store is to buy beer and alcohol which they are fully in stock and really organized in the back. At checkout the people at the front always smile and are very polite what I think is awesome is that they always take the time to check if you're satisfied and also make sure that everything is OK. Something to notice about this location is that it closes fairly early(10pm). Due to the neighborhood I think. Awesome place to shop for a thing or two though. read more

Worst pharmacy ever....I received a text saying my meds are ready I go pick them up and I'm told they were put back a d I have to wait another hour to get them.... read more

3 months in a row my doctor sent them a prescription 2-3 days too early for pick up which is fine I receive a text from cvs stating my prescription will be ready on this day so this last time I called the day it said it would be ready to make sure it was going to be ready instead of just driving 20 minutes to check in person and the pharmacist on the phone says it's still too early I don't know why it told you today it will be ready tomorrow so I stupidly think they surely won't delete my prescription a 3rd month in a row. Well to my surprise I get to CVs when the pharmacy opens and what do I find I have no prescription ready and nothing on file. I explain what happened to the pharmacist and she pretty much said "not our fault not our problem call your doctor" I try explaining again that I already spoke to someone there and they told me it would be ready today and she says "stop yelling" never yelled did say fuck but we're all adults in the pharmacy area I continue speaking at her (she's obviously not listening) and she keeps saying stop yelling while my voice isn't even raised because there's a cop close by she's trying to make it seem like I'm threatening her or something. I'm not sure how these people are employeed let alone a pharmacist. If you're looking for even decent customer service don't go here if you're looking for competent service do not come here if you want to be hassled and never get anything you're supposed to when you're supposed to this is the pharmacy for you. read more

The line was long, but I got everything I needed. The wait wasn't any longer than what felt like 6 minutes to me. I'm pretty sure they have a new law now because if you're under 18 you can't purchase nail polish remover because it has acetone in it. I'm not sure if its for ALL CVS Pharmacy stores, but this one is like that. read more

Almost all CVS' are understaffed but this one has got to be one of the worse, the line winds down to the dairy aisle habitually yet they never staff enough people to man the checkout lines. read more

OMG. I need to move out of the ghetto. This pharmacy is terrible. You have to wait days for your RX. I had my RX called in at 3pm, I was told 45 minutes ago it would be ready in 15 minutes, and I'm still waiting, but it will be ready in 15 minutes. One lady says she had been here 1 1/2 hours. I can't believe they tore down a Ralph's to make this awful pharmacy. One can register works in the pharmacy department. People are nice, but they are slow as molasses. Go to a location in a better area. This one sucks. read more

NOT Handicapped Accessible -- I am a cancer survivor and handicapped, when I need to use a restroom, I really need to use it now; not later. Since covid-19, I've been forced to roam the streets to find a restroom or go home. Covid-19 has given stores the ability to deny customers pubic facilities. If you are handicapped forget any type of compassion from businesses today. I have found myself walking away from spending nearly hundred dollars' worth of products, because I had to leave the business to find a public restroom. I am finding it stressing that many stores, restaurants, and businesses are no longer providing access to their public restrooms as they have done in the past due to covid-19. This is mainly due to the business and their laziness to clean the bathrooms for customers in need. I will not shop at this ever CVS again! read more

understaffed all the time in all departments. called ahead and no one picked up phone at all. had to wait another 30 min bc they had to process my prescription AGAIN. read more

Bad customer service for curb side pick up. The new app for curb side pick up is not good at this CVS. I've been waiting in my car for 15 minutes and had to call the store to let them know I was outside waiting. The rep who answered the phone told me to hold on and hung up. The reps at this store need to be efficient and need customer service training. read more

This is my favorite CVS They fill all my prescriptions in a timely manner and they also text me when I don't pick it up in a timely manner... They care about their customers... Thank you cvs read more

This review is for the pharmacy, they're terrible. If u call them they put u on hold for at least 10 minutes or more, I've been on for over 20 minutes sometimes. I've also personally gone inside to drop off Rx and they say it's gonna be 15 minutes and I waited an hour and never got called. When I walked up to the window to ask if it was ready the lady said it was ready, but was never called up. They need to either staff more people or hire new people because they are clearly not doing their job read more

I came over the weekend trying to find razors and I had no clue where they were so I asked an employee I believe her name was lauren and she was so nice and helpful. she made my trip to cvs quick and easy . i'll be coming back. read more

Horrible!!!!! My doctor called to have my prescription filled yesterday afternoon. Went to go pick it up at 8:00 pm still wasn't ready. The pharmacy tech told me it would be ready by 5:00 pm the next day cool. Called the next day to see if it was ready and was put on hold for 30 min. Next went there at 6:00pm they tell me my prescription wont be ready for two more days WTF!!!!! read more

This location is not very well stocked but they generally have very helpful and friendly associates. Generally but not always, in particular Lucy who takes care of the register. I tried to open a rewards account and she scolded me instead about not carrying my rewards card. She was rude and didn't even know how to use the system to open an account. This location is close enough so it's still convenient, but the associate Lucy needs to get retrained and learn some customer service. read more

I have checked the store hours online and in front of the store. They are supposed to be open till 10pm, but every time I go after 9:30 they are already closed. read more

I used to be a Walgreens girl but have become a CVS woman, lol. In general, I love my CVS but this particular store, leaves a lot to be desired. They are always out of something or not carrying this anymore or that. When I go to other CVS stores, I can find everything I need. They just need to do a little better with the stocking of products but other than that, the staff is nice and helpful so there you have it:) read more

This is like my go to store because they moved ralphs for this shit so unfortunately i have togo here mainly because its right down the street from my house and you guys have almost everything i need so today i decide to go in because i need edge control but due to my sad shopping problem i decide to look around in the make up department first, so i picked up a few things and i start looking for edge control... and one of the staff(black lady short hair) is asking me if i need help and i politely said "no" because i would know where it was at if it was there so im minding my own business look through these 2 isles and shes following me around the store. i didnt really notice at first because she was pulling the tags from the shelves,but then she constantly started asking me if i needed help and every now and then i would catch her staring at me, so of course im gonna look back because your eyes r burning into my fucking face but anyway.it was weird because she would take off half of the tags on one isle and then when i decided to check the other isle she would pull up to the isle i was in so i walked back to that 2nd isle just to make sure i wasnt being paranoid and here she comes following me to the other side so all of a sudden i see her whispering to one of her co workers and smiling and looking at me and i was close enough to hear what she said("i think shes trying to steal something") so i kinda laughed because i thought that was fucking ridiculous then like 30 secs later the manager is like walking back and forth from the isle watching me then the intercom comes on and there telling the people in the back to watch me(from the cameras) like what the fuck!!! i started to feel so uncomfortable. i felt like all the cameras were aimed at me so i called my mom while i was shopping and she just told me to come home. they were invading my space like just because i didnt fucking need your help doesnt mean im trying to steal.. they should really try another approach when it comes to "helping" there guest & maybe learn the difference between a person thats just shopping and a person that steals i probably didnt look my best but i know didnt look like someone that cant pay for some 8 dollar make up but over all everytime i go in there its so much positive energy everyone is so friendly well the few people that would ring me up were so im not gonna let this one bad experience ruin it for me.... just try and be a little bit more...sneaky because that wasnt slick at all.... read more