Outdated pharmacy understaffed have to wait forever for prescriptions if you try to call up online got put on hold for more than 20 minutes horrible management They just renovated the store it looks like it out of the 30s ugly gray carpet on the floor if you want to go do a good pharmacy go to one of the newer right aids which of the polish floors or the newer Walgreens this place is going down The management team and whoever renovated the store should all be fired!!! Can't wait till amazon gets their prescription service going !!!! Will never come here again once that happens unless things radically change for the better !!! read more

I am writing this review because i feel it's my duty to say when someone is doing a good job . I should start by saying everyone at this CVS is very kind . Every single month i have to go in there to get my very needed medication i practically have to hold court to get these folks motivated enough to HELP ORDER my meds on time ! One month i never got them at all because they were between managers and no one had any authority ! Since Michael's been gone things are getting better . But Diana is very professional and so very efficient. I am always so relieved when i see her !!!! She gets the job done !!! read more

COUNT your pills before you leave. I was shorted 4 out of 30. That's a lot to be missing. Not the first time either. An honest mistake? At a pharmacy? How much do you really need to get right? Pick the right bottle and count. As customers, don't we have enough to do with the long lines at the pharmacy, traffic, etc. Having to spill out your pills and count them is a freaking hassle but much better than having to drive back for them. The pharmacist recommended I always count them before leaving. Really? read more

They NEVER EVER answer their phones, I have been on hold for an hour and they it disconnects. If you have a medication emergency you cannot depend on them. This has happened too many times, I am going to change pharmacies. They might be open 24 hours but they never answer their phones, why not??????? read more

CVS Is required by my insurance, and they have lots of products to choose from, BUT they don't understand the costumer or service. Take their bathrooms, always broken, not maintained, etc. You would think a store like this would make sure they have nice usable bathrooms for their customers, but ALL CVS stores make it difficutl. The entire company seems to just want to sell drugs and care products, but clearly doesn't care about taking care of the customer. I HATE GOING TO CVS stores. read more

If you are looking for a good, efficient, pharmacy to go to, don't choose this one. I'm transferring all of my prescriptions away from here. Every time you will wait in line for 30+ min. No one ever answers the phone in a reasonable amount of time. Guaranteed minimum 20 min wait but I've waited upwards of an hour to just to connected. They've lost scripts- my vet had to send my pet's prescription 3 different times. When you finally get ahold of someone, they are usually nice and helpful but clearly overworked and harassed, probably from all of the very frustrated customers. CVS has cut corners to try to save money and the result is horrendous customer service. Go elsewhere. read more

Went to print pics forgot my cord asked to borrow a cord and 2lady workers said just use the app we don't have a cord. I said no worries I'll grab mine from the car. They both insisted it's better to use the app. Keep in mind I'm on my 30 min lunch break. I order from the app get a email telling me pics delayed I went to show the email and the lady yells get in line !! I'm like umm I'm just trying to pick up pics she says again GET IN LINE !! so I wait my turn. Get the register show her the email and she like oh yea so the system is down nothing I can do about that. I'm like well y'all insisted I waste my time and order from the app now you can't help me resolve the issue with printing. She like no. So I do what I should have did to begin with use the kiosk and bam my pics print instantly. But also my lunch is over I'm late for work and all these people still have bad attitudes with their misinformation. No apologies just wasted time. For the 2nd time in this location they have did this. read more

This location smells like mold. It's a strong mold smell. It can't be good for anyones health in there. Hello, management, take a look at that issue, if not the health of customers at least for your employees. Thank you. read more

Absolute worst customer service in the pharmacy. Slow, rude, and incompetent. There is always a 20+ minute wait even if there is only one person in line. read more

This place is cool. I come here sometimes for a quick soda when I have time. Pharmacy is dope read more

I've been using this pharmacy for about six months now b/c they're the only 24 hour pharmacy near me. I can't imagine using a pharmacy that's not 24 hours. It can get kinda backed up sometimes and there is a line but if you come at the right time it's great. read more

I had the greatest pharmacy experience at this 24 Hour CVS! I typically visit the CVS in Marina del Rey at 13171 Mindanao Way. My blood pressure has soared thanks to tolerating the Marina's idiot savant pharmacy crew behind the counter. How many pharmacy techs does it require to plow through a line of at least 8 people during rush hour? F this S! The staff at the Marina is so incompetent that I had been paying $50 for my monthly medication because they proclaimed my insurance didn't accept it. When I came to this location, the courteous pharmacy crew did the following: * Was able to fill my prescription in 5 minutes! (Whaaat? I was rubbing my eyes.) * Asked for my insurance information so they could see whether or not my insurance covered it. And it DID! And a considerable portion of it too. Those morons in the Marina were just too damn lazy or stupid to find out! * Gave me a gift card for $25 for being a new pharmacy customer Hugs to everyone at this pharmacy! You guys rock! read more

I know how busy pharmacies can get given how drug-dependent Americans are nowadays. Everything is prescribed for even the slightest "pain" someone feels, even if it only exists in their head. But I, the customer, do not accept "I don't know" for an answer when my order is not ready after arriving 2 fuckin' hours after ordering it over the phone with a REAL representative. This is not a new prescription folks, it's a fucken refill! Two times, back to back, hey've forgotten to refill my prescription when I call in to do so but they've surely refilled my rage and frustration. The first incident ... the guy avoids eye contact with me as he puts in the order when I get there and provides no fucking explanation whatsoever. No apology, no reassurance ... nothing. He just walks back and forth behind the counter hoping to fulfill my order ASAP so I don't notice that it was not completed PRIOR to me getting there. Ass fuck. I let the first time slide. Second time (a few moments ago, actually) - the same shit happens. The woman on the phone who "helped me" said it would be ready in 30 minutes. I arrive 2 hrs later. This time, I express my dissatisfaction and ask "What happened?" Of course, the woman helping me was not the woman who I talked to over the phone and replies with a simple "I don't know." That's it? You don't tell me "I don't know but let me find out!" She even gave me a bit of an attitude the first time I asked why. I don't accept her fucken "I don't know" and say this is the second time it has happened and that I want to speak with a manager. I'm a pretty understandable person. The manager explains the situation of what could have happened but I don't care because I already know. Of course, there is nothing she can do about their crappy service and the person responsible for this shitty service. Fuck you, CVS. I am so unhappy with your service but still am stuck with you guys because you are the nearest to my work. read more

I DESPISE this CVS pharmacy. -- on hold for 1/2hour or more if I need to call in to ask if I need BOTHER go in, incase my prescription has not even been filled yet -- Just went thru a huge ordeal to find out they fucked up, NOT my insurance company, and I am covered for a certain drug. They were supposed to correct the problem when their "system" was back up and running (whatever that meant). 3 days, no call. LUCKILY, for personal and a long list of reasons, I do not need this prescription right away. --Everyone there seems clueless, haggard, or just hating life working back there. Do they need more workers? FUCK, lots of people need jobs. ANOTHER CVS just moved in a COUPLE blocks away, so CVS must not be hurting too badly in this economy. --Long lines for drop off AND pick up EVERY time I go in. I've gone in around 8am, 2pm and 5pm +, it's always the same --Doctors office could not get through to order an antibiotic for me, so she had to wait until the morning. WTF? and.... -- STILL ON HOLD (2:00pm call, it's now 2:51pm) FUCK YOU very much CVS. read more

If I had read these reviews beforehand, I would not have suffered through this POS. The people who work here are stupid and feckless. A pick up that should have taken 15mins: took 2 hours. When I arrive the moron behind the counter tells me that they dont have my prescription. They have no record of me or the prescription. I waste 40mins trying to track down where the doctor sent the prescription. I figure out that Im not the idiot here: its CVS. So I call CVS back and they say Because, "You werent in our system. So we didnt process anything. Even though your doctor said that the prescription was vitally urgent." No apology, no empathy. No care that they were depriving me of the medicine that I need to survive. In fact, they made me wait for another 40mins. These people suck. And they should not be working in a pharmacy or garbage collection for that matter. In my opinion, everyone should work for 100% commission at least for one year of their career to learn what customer service really means. Most people would quickly come to the realization that they suck: Well CVS doesnt just suck , they suck monkey shit. As an aside, I used the heart rate monitor in the corner just to see how pissed off I really was. My pressure was through the roof. read more

terrible. I called and the pharmacist put me on hold to check to see if they had my otc med in stock. She said they did. I immediately drove over, and I was told they were out. BOOOOOO! read more

Ok seriously what is with drug store failures? This is fail #2 in the past month within a few miles radius. Today I opened up the box of purple hair dye I bought a couple of weeks ago and found that while the bleach was in the box, the actual bottle of purple was NOT. So a redhead I shall remain for another moment more. Nonetheless... Whiskey Tango Foxtrot. read more

Impossible to reach the pharmacy without being on hold for at least 20 minutes.

If you want to lose your time and half of your life welcome to the CVS PHARMACY! I wait in the line 15 minutes, because cashier served 1 customer with 2 items for hours and hours. read more

In general this place sucks for taking over Longs Drugs which was the best pharmacy chain I know. They had friendly knowledgable service and alwasy unique items they would bring to the store for sale. Now we got CVS taking over every corner, not to mention they just took the Barnes and KNoble book store location....What a disaster!!! What sucks is we supposedly have a No monopoly law, yet these guys have no problem licensing their existence anywhere they please. read more

This cvs pharmacy doesn't even deserve 1 star. That's giving them way too much credit. I came in this evening to get my prescription because my other cvs on Palms and Sepulveda ran out. Came here and the staff at the pharmacy were rude and terrible. Ended waiting 20 minutes just to pick up my prescription, which was previously already paid. I needed some laundry detergent, I had some tide coupons to use up before the expire. So I ended up purchasing 4 small bottles. There's 5 registers and only two workers on hand at a 24 hour location. Make sense right? There were a few people in line, I proceeded to self check out. I scanned my items and than my coupons, by the third coupon the register beeped. One worker came and told me that I could only use 2 coupons and that's their policy. I pointed at the description of the coupon and it clearly states 1 coupon per purchase. I purchased 4 which means I can use 4. This worker was dumber than a box of rocks, according to their store policy I could as many manufacturer coupons I want unless specified on the actual coupon itself. I hate this location. Horrible customer service!!!! read more

The Pharmacist Barry was so rude! I came in feeling not the best, my sore throat/ tonsils were feeling very uncomfortable that night. I stood at the consultation counter waiting for possibly a recommendation for something I could take. He didn't come over to consult me. Instead, he asked me what was wrong across from the counter he was working from. I tried to him how I was feeling as best as I possibly could. In the middle of my sentences he was being very unprofessional. At one point he seemed as if he was mocking me. I couldn't even get my sentence out because he kept interrupting me as I was trying to talk. This made me feel as if I was a bother to get help. I know the CVS policy and customers and patients are supposed to be treated with CARE. It shouldn't matter if I am working on the clock. This is from someone who works for CVS and in the pharmacy. I was expecting to get the same care as a regular customer, even though I wasn't working my shift. I work at a CVS at a different location in the pharmacy, but that shouldn't matter. Thankfully, Gershon helped me and recommended me with something to take as well as treating with best representation of a CVS Pharmacist. Gershon was clocking out and getting ready to leave from his shift and he went over and beyond to help me. I am not sure who taught Barry about customer service, or professionalism, but that's not how a customer, employee, or patient supposed to get care. read more

Absolute worst. Good luck if you ever need to call or transfer a prescription because this pharmacy will never answer your call and the stupid app and website won't let your transfer one off prescriptions. I'm sitting at lax and have spent the past hour trying to speak to someone and nothing. Then at one point someone finally answers and just tells me to call another cvs and hangs up. Have been trying nonstop to speak to someone again since. Cvs has really gone downhill. If you know what's good for you you'll get your prescriptions elsewhere. read more

The worst. Long lines to drop off; longer lines to pick up; usually only one window open for each; can't find prescriptions you've called in for refills, can't find pills, out of pills after you have waited 40 minutes; yelling, 'what's your phone number' across the store rather than walk up to you and ask...hello I don't need guy #10 behind me in line calling me; oh, I can't find your prescription, when did you order it ( EVERY time, it's their theme song) And the lines to check out in the front of the store not much better. Only plus is easy parking, which on the Westside is not entirely dismissible. I'm going to try the by mail version.. Can't wait an hour plus to pick up a scrip with a bunch of other tired, angry people. read more

I can literally walk from my apartment to this CVS. That parking lot, in general is kind of a nightmare, so I feel pretty fortunate that I'm able to go here, (and the whole strip mall) at my convenience. I didn't find a need to Yelp this joint, as it wasn't outstanding, until the other day. After having a horrible day at work, I walked over to CVS to take care of some of my "needs." Alright alright, I needed to buy a razor. Sheesh! My favorite razor was cheaper when you have one of those savings club thingies. Naturally, because I never really bothered to join one of those club thingies, I knew I was paying the higher price. I got some other "needs" as well. Alright alright, I got some Doritos! Sheesh! Because of the crappy day I was having...a girl deserves some nacho cheese Doritos every once in a while. Anyway, I walk up to the counter, and the cashier was like, "Do you have a discount card?" And I say, "No" with a sad face. The cashier says, "That's okay, I'll give you a courtesy scan, this time around." Wahoo! Dude, I saved myself $2! A single girl on a budget appreciates the little things. That cashier totally made the rest of my day. YAY CVS! (Now if only I can get myself to sign up for one of those club thingies.) read more

STAFF YOUR PHARMACY MORE EFFICIENTLY . The understaffing is beyond ridiculous. Beyond. The FEW people working here are nice but that only goes so far when there's a 12 person line at 9pm on a Sunday. read more

Wow. The Pharmacy could be way better. So after getting a text saying my prescription was ready, waiting in the pickup line and getting to the front, the lady told me I needed to give my new insurance information first. Put into another line. There, the lady tells me to ignore my text saying that my prescription was ready and that I would get another text when the insurance info went through saying it was ready to be picked up. 10, 15, 25 minutes go by...nothing. Finally I just went up to the window (of course another long line) and it was all there and ready. No one ever texted or contacted me like they told me to wait for. The lady said they should have at least paged me in the store...but I'm hearing impaired so I wouldn't hear it anyway, I explained to her. And again she says, well someone should have definitely done that...basically ignoring the fact that I just told her I had a hearing disability. So rude and ignorant. Then when I went to the pharmacist to have him explain my meds, for one he was literally like, the directions are in the box....really? Okay...he was nice though, I guess..? The staff throughout the store is kind and helpful, that's why they get 2 stars. At least the store and pharmacy are open 24 hours. Literally the ONLY reason I ever step foot in this location. read more

If I could give 0 stars I would. The pharmacy staff is completely incompetent. I went to the CVS pharmacy close to USC before I moved out to culver city. I transferred my prescription here and something along the way went wrong. I understand that happens sometimes but I wasted 2 HOURS of my time trying to get my prescription which I STILL DONT HAVE. I got off work a little early today which was nice because it's a friday so I decided to go run and pick up my prescription before going home. BAD CHOICE. It usually takes 5 minutes to run in and out of the store. This time it took 45 minutes to get the WRONG prescription. The lines were way too long so first off they are understaffed. Second, they gave the wrong prescription, so I had to go back and ask for the right one which took another 45 minutes!! I had to wait in line and go talk to a pharmacist who said he would help me and then went on helping other people. I was standing off to the side patiently as I could for 20 minutes until I got back in line again to remind him that i was still here. After doing so he tells me oh I filled that a while ago. WELL WHY DIDNT YOU INFORM ME as I stood 5 feet away from you waiting. So I go to pay and he tells me that'll be $90. UM i normally pay $5 for it. So he has to bill it to my insurance....why they havent already is unknown to me since they always do it at the other CVS's I have gone to. THey call my insurance but apparently their satellites at the insurance place are down so they wont be able to help me. GREAT. Too bad I need to start taking my prescription TODAY. I was told I would be called when it is ready to be picked up. YA RIGHT. I'm never going here again. I'd rather drive a little farther than have to deal with this people again. Oh and besides their incompetence they were also in bad moods and rude. The other CVS on S. Sepulveda closer to Palms (next to trader Joes) is better as far as I can tell. The guy working at the pharmacy when I went was really nice. Please avoid this CVS it's too busy, understaffed, rude, incompetent, and they were sold out of a lot of stuff too to top it off. All in all, I got off work at 4:45, got to this pharmacy at 5, got back home the first time at 6, went back at 6:10, left 55 minutes later. this place wasted 2 hours of my lovely friday afternoon/evening. I was so frustrated DON'T COME HERE!!!! read more

If your time means nothing to you, and when you hear 20 minutes you're thinking 1 hour, this pharmacy is the right place for you. Run more like the DMV than a business. read more

Long lines at the pharmacy. Expect at least a 20-30 minute wait. They're understaffed and only has one tech or cashier working whenever I visit. read more

Thank GOD for this saving grace. (this is about the CVS photo department here) I was in a last-minute crunch to get a passport photo necessary for an application, and @5:00PM I realized I had to get it done and all mailed by 6:00PM the same day. So I wheeled on over to the CVS at Palms Blvd and Sepulveda, walked in, and realized that....The photo machines were down! Are you kidding me?! So I hurry on over to this CVS, and find out their photo machines are working perfectly okay. Woohoo! Then I set down to get my passport photo done. I ask the customer service rep Joe for help, and he tells me that they charge $11.99 for a set of 2 passport photos (can't get a single by itself). Then, he states that there ARE alternatives that I can get. He then shows me how to do it online by myself, and I can still print them off in a 4x6 at CVS which I can then cut! All for a price of...wait for it...$0.29! Yeah buddy! Joe was super helpful during this time of crisis. I got my picture printed in less than 5 minutes (it was supposed to be ready in an hour), got to the Post Office and mailed my whole app in time. I couldn't have done it so quickly and affordably without Joe. I owe him a big one here. I would highly recommend asking for his help, especially in the photo department here. Apparently he's also a Yelper! Go Joe! read more

Staff was really kind and helpful. She went out of her way to help out. Thank you Karla!!

This review is for Elnaz working in Pharmacy. Thank you for going above and beyond with my prescription and clearing out the issue with my child's doctors. I went in the night before and the man who rang up my medicine did not help me resolve my problem. However when I went back the next morning Elnaz contacted my child's doctors and even though she had to wait on the phone she did so with a smile and great attitude. She then was able to kindly explain what had happen. Thank you so much! read more

I go to this CVS all the time, but I didn't really appreciate it until I (stooopidly) went to the one on Venice near In n Out. This location is open all the time, as in 24 hours. It's also conveniently situated in the same strip mall as a video store, grocery store, and (importantly) a Baskin Robbins. Staff is friendly and store is well-stocked. New personal pact to always consider this CVS first for ALL my post-midnight needs. read more

The pharmacy is just a mess. They seem like they have no time to have a 20 second conversation. Then decided not to help me because they didn't want to find out what happened to my prescription. Customer service = 0 read more

So I tried Walgreen's, Rite Aid, and for those from the south I did a short stint with Eckerd pharmacy, but none can compare to that of CVS. Their selection and service surpass all competitors. Example: I go to pick up a prescription and on my way down the aisle to the pharmacy counter I notice some moisturizer I like on sale, sweet. So I go to pay for my lotion and script and the kind pharmacist suggests I buy the script first so that I may procure some coupons and "extra care bucks", something I of course had not thought of, and sure enough out comes $5 in these "extra care buck" which means my on sale lotion will only cost me 2 bucks! Thanks peppy pharmacist lady, you made my day. read more

CVS is decent and carries a wide variety of drugstore needs. The day I came here my only complaint is that the line to checkout didn't move so fast, but there was a lady in front of me who bought a bunch of stuff, then was checking her receipt over and over again and asking questions, wouldn't give up, blah, blah, blah. When I did finally checkout they were great. read more

Pharmacy is great. Love the ones who know me right off the bat and already have my scripts at the counter after seeing me in line. Rest of store seems well stocked with friendly staff. read more

I used to live in the Culver City area so this was the most convenient 24 hour pharmacy nearby. However, now I live in the South Bay, but I continue to come here b/c I've always been very happy with their pharmacy. When I first started using their services, I found that sometimes if I placed the order online, they didn't receive it, but even when I came to pick up my order to find that out, it'd be ready in 15 minutes or less anyway. Sometimes they are completely swamped so the best time is to come in, in the middle of the night when there are less customers. Being a 24 hour pharmacy, I'm sure they get share of "unique" customers, so remember to be patient and nice to them. With the development of their mobile app and putting prescriptions on automatic refill, it's not so much of a chore anymore. All of their pharmacy employees have been nothing but nice and are very helpful. As far as the front of the store, there's never enough cashiers. One cashier for a significant line is typically the norm. I'd rather them leave the DIY registers open all day if they don't have enough cashiers to ring you up. Random fact, they are always out of baking soda. read more

Ordered a same-day photo magnet print three days in advance only for them to fill the order without the magnets, tell me I wouldn't be able to get a refund in store, and that no other stores in the area would give me the missing piece in time for my party the next day. So disappointing and won't be going back again! read more