Very friendly staff, have gotten much nicer over time and overall a much cleaner and more inviting store! Additionally, staff at pharmacy are very nice and friendly! read more

The pharmacy employee at the drive-through window cannot pronounce the names of common pharmacy medications, appears as though she's not seen the words ever, giggles when another pharmacy worker corrects her read more

CVS Pharmacy - a drive thru sign in a window - Drugstores Near Me - Madison, Connecticut

Staff seems unhappy working. Came for my sons antibiotic for the pharmacist to tell me it is not there. They did not offer me alternatives or try to solve my problem just a simple "we don't have it" luckily the pharmacy down the street had it and I was able to get it. Kerry please learn to speak to your patients especially if they are under stressed and have young children who need antibiotics read more

GO SOMEWHERE ELSE!!!! Horrible .... My dog is dying of lung cancer and has labored breathing. My vet prescribed something to keep him comfortable until the time comes. First thing in the am I dropped off the script and asked them to call me when ready..... by 3pm no call. So I called them. That's when they told me there was a problem with the script!!!!! Now on a Saturday after my vet closes at noon, you tell me there is an issue????? Thank God i have my vets personal cell hone number. Otherwise I would could have watched my boy suffer until he passed...HOW SICK IS THAT? I finally got a hold of my vet who quickly fixed the issue .... since she understands the sense of urgency!!! 3 hrs later STILL NO CALL telling me the meds were ready. So again I called them ... yup you are all set. I then spoke with e pharmacist , who couldn't care less how angry I was... zero compassion, zero concern, zero sincere apology. THANK GOD I don't live in Madison. If I did that pharmacist would be out of a job after reading all the complaints. I will be calling corporate Monday. read more

I've never gone to this CVS pharmacy without encountering a problem. The staff has absolutely no sense of urgency and no concept of quality customer service...or even basic rules of courtesy and kindness. I've worked in customer service previously - in many different settings - for many years - and I wouldn't dare treat customers the way I've been treated here. You do not leave a customer on hold for 10 minutes only to pick up the phone with an unapologetic voice, snappy responses, and a rude undertone. You do not forget to give customers all the medication they intended to pick up and fail to take the blame for it with no sense of remorse. You do not get locked out of your OWN MEDICINE SAFE and then act frustrated and agitated toward the customer who lives over an hour away and has already been waiting 30+ minutes longer than she should have. Avoid at all costs. Seriously. It's well worth the drive to any other pharmacy. read more

I used to be a loyal CVS customer for over 25 years. There's been a steady decline in their customer service at the pharmacy. It hasn't been just my experience rather several customers I spoke to while waiting in line for our medicines have all said the same thing. The pharmacy is understaffed, most of the techs are rude and seemingly don't care. Over the years there has been one Pharmacist who went out of her way to help, but she the exception, not the rule. I tell friends and family of my experiences at CVS and I'm not surprised how many share the same problems. They just don't care about me or you or retaining any sort of dignity and ethical behavior. D. Kelly read more

RUDE, MEAN STAFF! This CVS is the absolute WORST by far. I cannot tell you how many times they have hung up on me before I could even state which prescription I needed refilled, they are always annoyed with customers, VERY slow even with a lot of staff, and are snotty. DO. NOT. GO. TO. THIS. CVS! This Madison CVS is unhelpful. read more

PHARMACY CUSTOMERS BEWARE!!!! If a mistake is made on your prescription, the customer is completely liable once you have paid for it. CVS just cost me $663 because they will not accept a medication return under ANY circumstances. My doctor mistakenly ordered 3 months of Lyrica at a higher dose than I take. I noticed as soon as I got home; and called CVS. They said sorry but.... I will be taking my business elsewhere. If that is their policy, they should read each prescription and dose to the customer at the cash register. In my experience, they never mention the dose at checkout; and they should. But guessing they don't care because they put all of the liability on the customer. Profit driven. I will be taking my substantial medication business else where. read more

CVS harasses customers. I have been over charged, underserved, and given the "Who's on third" routine more times than Carter's has liver pills at this establishment. THEY are incompetent and corrupt. The customer is never right and they overcharge consistently. They'll dog whistle you until you are deaf. 腐败的白痴 read more

I have never been there when I did not have to wait in line, generally 10 or 15 minutes, to get to the pharmacy counter. I have never been to the pharmacy counter when there was not a problem of one kind or another with my prescription. The pharmacists seem overburdened and harried, and the staff seem powerless to improve service. read more

Most businesses in Madison run Beautifully; this clearly being the exception. Not only is their customer service deplorable, they are unsafe regarding prescription dispensing. Clearly this business stays operational purely because there are very few options locally. read more

Always, on time with my medications when need them. Never rude, and always pleasant. I love, how CVS gives me a audio message to remind me that my stuff is ready. Really, appreciate them for doing that. read more

Have been using this pharmacy for years and with 4 children I frequent the pharmacy. There has never been a time that I have gone and the perscription has actually been ready. Or if it is ready they don't have the correct insurance info (which of course they do bc it hasn't changed in years). Or they deleted it from the system on all members of the family. (Again same number and info as every other year). Or they give wrong dosage. Always a great one when dealing with sick kids. On top of all that their famous last words are come back in 15 minutes. We can't ring your insurance though right now because we are busy. This place is utterly incompetent and an inconvience everytime I go. And I keep going back just because of the drivethrough. If anyone wants to open a drivethough pharmacy in Madison. I will be your first customer. Along with every other person who uses cvs in Madison. read more

Rude pharmacy help....young woman was dismissive and not paying attention. Sunday morning visit, not busy. Need better customer experience, rest of my family goes to Guilford, I should. Maybe I'll just switch to Walgreens. read more

I use this CVS all the time and I find them to be friendly and their customer service exemplary. I have had several incidences where either my insurance didn't cover something or there was a question on a prescription and they will give me a couple day's worth of the medication since my child can't go without it. I consider it my "neighborhood pharmacy" and have always had a good experience there. read more