I called this CVS location in order to obtain 2 days worth of my medications. The woman who took my call was not very pleasant; in fact, she was unable to assist me in obtaining my (very essential) meds. My boyfriend & I had to drive all the way to Santa Ana to get my meds. It was not a very pleasant experience. And I'm definitely NOT the complaining type of person, usually. read more

Frank was the absolutely sweetest guy helped us with our photos he went above and beyond to help us very nice man Amar read more

CVS Pharmacy - He went above and beyond to help us out tonight with that work print out - Drugstores Near Me - Mission Viejo, California

It's in a nice center but the CVS itself is pretty run down and doesn't have a great selection to match the crazy high prices. Sunscreen I pay $6.99 at Target was $18.99 here. Insane! Also what I don't like is there's only like 1 employee working here which means that no one is manning the cash register you just have 2 self checkout stations where the lines can get long and if someone has a problem with the self checkout there's no one to help since this store just has one employee who's always busy doing other things. read more

I wanted to say every one here are helpful and kind. I so appreciate it that they are open all the time. Last weekend the Beauty Day Giveaway was great. The coupons really reduce the cost of most products so I don't have to go many places to shop. I even have purchased summer dresses that I get compliments on. I am at this store at least once a week. I am familiar with everyone. I feel very comfortable. I have a very sick partner at home and the empathy from the staff to always ask how he is doing is really remarkable. Thank you everyone. read more

I wanted to give a shout out for Holden who works at this CVS. He is so helpful and friendly. He took a lot of time the other day helping me scan coupons. He always has the best attitude when he has to unlock a product. He never acts put out even though sometimes I interrupt what he was working on. CVS give him a raise! read more

Virginia, the manager of the pharmacy is the rudest and insensitive, for such an important role dealing with customers in a vulnerable place. Avoid this pharmacy. read more

Do not go into this CVS! Everybody that works here has horrible attitudes and it smells like old people's diapers! I had one question that I wanted answered at the pharmacy and the lady that helped me at the consultation window had some attitude. Come on man you just came back from lunch. Everybody takes the lunch from 1 to 2 and the pharmacy is closed. Thanks! I'm not mad that you didn't have my service. I'm mad that these attitudes are allowed in pharmacies and customer service areas of a store STILL! read more

The barcode line that is supposed to be a priority service line doesn't work at this pharmacy. We went to pick up a prescription and went to the barcode line. There was no attendant there at the moment but there were 2 other lines with attendants. Two customers went ahead of us being serviced while we continued to wait. Please fix this or don't indicate that this is a faster service....terrible. read more

Worst pharmacy of all time!!!! Never go if you can avoid it. The people don't hike and just talk to each other. They don't even get your meds right and try to cover it up when it happens. read more

Ugh!!!! I've been here 3 times, and let me tell you that the third time is NOT a charm!!! I'm being generous with 2 stars!!! Long unnecessary lines, rude staff, lack of communication when it comes to medication refills, never having the most needed basic personal item supplies in stock, this pharmacy is a joke!!! And it's not organized and not very clean. If you want no lines, no long wait times, automatic refills, courteous service, a person to talk to on the phone, and local delivery within a certain mile radius, go to Mission Medical Pharmacy in Mission Viejo. The only reason I came to this CVS is for certain items, and some of those items were out of stock!!!! I couldn't find someone to assist me!!! What a headache, waste of time, a disaster and a terrible shame!!!! EVERYTHING needs to improve! I gave this pharmacy a good chance. This was my overall experience with CVS! Unfortunately, I do NOT recommend going to this pharmacy! NOT returning!!!! So sorry, Yelpers!!! read more

Most terrible customer service. The manager is very rude and disrespectful. AVOID this pharmacy if you can. Cannot even trust them with medication with such rude attitude read more

The pharmacy employed a student pharmacists whom thinks it's his responsibility to ask what the medication is for. He is not the doctor nor does he decide if I need that medicine. Exploring if it is legal and in line with HIPPA read more

The pharmacist who works there is rude and is pushing vaccines. The line is long and people working there don't seem to care. General selection of basic essential items that CVS normally carries were limited. The pharmacist job is not to make people feel uncomfortable. read more

Disappointing, unorganized, incompetent, and just not a place I will do my business any longer. Something happened in the last year where this place went to the dark side. read more

Very disappointed to place an online order to be delivered the following day using all my CVS Rewards only to awake this morning to find the whole order canceled. This also meant I lost all my rewards since I used them on the last day before expiring. The cancellation reason noted was because that CVS was out of all my items. Weird because as soon as I received the notification, I went back in to order subscriptions BUT all my items WERE STILL AVAILABLE. Did CVS do this on purpose to eliminate all my rewards. Very suspicious and no reach out from the company to give me the rewards back since this was out of my control. Poor customer service in my eyes. I won't be back to this CVS. The only reason they have two stars is because I've shopped there since I've moved to Mission Viejo. read more

Please train one of your cashiers to be nice and friendly to the customers. This cashier named Patty is the rudest. We just recently chose this Pharmacy for our drug prescriptions. Sometimes, I like to go around and look at the goods that they sell in the store. This cashier named Patty is unfriendly and impolite when I asked about something. It seems like , she hates her job. Shame.. read more

Not sure why this CVS has so few stars. Stopped by for the 1st time as CVS has been sending coupons continuously and since I was at this shopping center already, I decided to make a purchase. $5 off/free money. I have been hearing about the cold/flu medicine shortage. Must be real. I saw empty shelves today. Folks really must be sick, because there is no product on the shelves. On a side note, it would be lovely if people would act responsibly and not be out and about spreading illness when they're sick. In 2023, as a society, let's care for each other more and be more selfless... I'd like to give Society a 5 star Yelp review :-) Stay healthy, all... read more

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If I could rate lower....I would. CVS has got to be the worse pharmacy ever. Long lines, overcharged on insurance, and poor response on med fulfillment. Thank God I sold my CVS stock 2 years ago. I'd recommend people go elsewhere. I've found the local Pavilions to much better. read more

Sharron is the best person - so incredibly talented and goes beyond to helphelped me through a tough time in the photo dept

This pharmacy has repeatedly failed to honor my request for a 30-day supply of medication, despite a note in their database specifying this preference. As a result, I am often provided with a 90-day supply, which is significantly more expensive with my insurance ($0.82 vs $25.00). Staff members are unable to resolve the issue and refer me to a manager, who is rarely available. Overall, my experience with this pharmacy has been unsatisfactory. read more

Absolute worse pharmacy to get vaccines at! The pharm staff were incredibly uncompassionate and threatening towards my 6 year old daughter when we brought her in for her shots. Instead of being understanding and caring towards her (and I) they were irritated and tried scare tactics to try and get her to get her shots. Just so awful!! CVS, do better with who you hire!! And by the way, getting your vaxes her takes FOREVER even with an appointment! read more

This CVS ALWAYS has the longest wait and it's so annoying. 30 min wait every single time. Makes me never want to come.

Awful, just awful. The pharmacists are on a power trip and think they are doctors. Nothing more to say. Avoid at all costs!

This review is for Allen. He went so above and beyond with helping me with my passport photo. Thank you so much Allen! I would recommend anyone go here for passport photos. It was not too expensive and he also helped me with the digital photo that I needed for my online renewal. It was a great experience thanks to Allen. He made sure that I was happy with my photo. :) read more

I went to CVS today to get my flu shot, but had a horrible experience. I was attended by an older Persian lady who seemed to have something against me. Since the moment she was attending me she had a horrible attitude and was wiping me down while as if trying to keep minimal contact with me. I am not sure whether she may be against latinos or does not like tattoos. But she very aggressively stabbed me with the syringe. She didn't do the usual warning nor held my arm to squeeze my arm. She inserted the syringe as if she were some war medic. She completely left my arm swollen and was blaming me for moving when she very aggressively stabbed me!! I do not recommend getting your shots there. read more

Terrible Customer service. I just made a call to ask what type of Covid 19'vaccine they have in stock to make an appointment. Lady just picked up and stated that they can't provide that info and I can find out online then hung up. However this was not stated online. Before I was able to say anything the staff member just hung up. Terrible customer service! read more

Get your prescriptions from anywhere but this pharmacy. World's slowest pick up line ever. Every. Time.

This CVS acts like they are about to close down and it is sad because it is conveniently located near my house and I have fond memories of living near CVS that are a big part of their community. they are serviceable for pharmacy needs and the staff there couldn't be more helpful but the store itself is depressing. The layout of the store is such that there really is no clear indicator of where any specific items are -you kinda have to fend for yourself. There almost always is just one person at the cash register and there just appears to be a lot of wasted space up front and the aisles are not labeled effectively. I understand that 90 percent of the people that visit are going to the pharmacy anyways, but they should still cater to that current 10 percent in the hopes it becomes a destination for people to get items that they need and not just a pit stop for people to peruse while they wait 20 minutes for their prescription to be ready. I had such difficulty finding regular items because the cashier was busy and there was no one else on the floor. I just hope they have someone work at sprucing up the layout a bit, adding another person on the floor to guide people on where to go if they need direction because if they continue to act like a store that is on the chopping block -i worry for their existence and they're the best pharmacy in the area....so should CVS go...so does the pharmacy :-( read more

CVS Pharmacy - Pharmacy sign - Drugstores Near Me - Mission Viejo, California

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I ran out of syringes for my medication and went to this CVS pharmacy on Saturday to purchase some. The pharmacist, a short Indonesian woman, told me I needed a prescription. As a middle-aged businessman, I explained that it was Saturday and I wouldn't be able to get one until Monday. Before going to the pharmacy, I checked both ChatGPT and Google to confirm whether a prescription was required. I found that under California law, syringes can be purchased without a prescription under the Syringe Access Bill, signed into law by Governor Newsom. When I politely informed her of this, she dismissed it, insisted I needed a prescription, and walked away ending the conversation. Extremely unprofessional. read more

It's the slowest pharmacy in town - Disneyland lines every time - go somewhere else unless you have 40 minutes to kill every time u need your meds read more

They are rude and unprofessional. They don't even try to do their job. The pharmacist has no idea how to do her job.

Rasha from pharmacy department is the only reason of my high 3 star. She is supper pleasant, professional who made the wait pleasant. There was a line of 14 people to pick up their medicine with little to no movement. I was quite upset for the long line until I talked to her and her attitude definitely took the anger away bringing smile to my face. I hope CVS knows her value and brings more help read more

Are usually don't go to CVS because of the long lines but you have an amazing employee name Ahad. He was literally helping several of us at the same time very knowledgeable. Had everything done properly people moved quickly through the line because of him. He had a great attitude, and he even had hospitality for the guests and clients that came to get their medications. thank you for hiring an excellent employee and attitude made all the difference. read more

It absolutely KILLS me to have to call or talk to anyone at this pharmacy. They talk to people like they are total idiots, are unhelpful, force help when it's not needed, rarely answer the phone, have a horrible tone with patients and are fundamentally useless when it comes to the very basics of customer service. The only reason I come to CVS is because my insurance supports more if I use them, but I honestly cannot think of a more horrible experience than having to go to this CVS pharmacy. Ever question is met with an attitude or a reason why they shouldn't help you. The woman I just spoke to you was beyond rude and it was all in her tone. I feel bad for people are too weak to defend themselves against the bullies with attitudes that work at this location and the management should know that there is some serious training that needs to go on. read more

"Kathy" in the pharmacy today was very rude! I needed a refill so I logged into the CVS app. Despite having a prescription transferred and filled at this location last month, the app wasn't showing any prescriptions on file. So I called this pharmacy today and spoke with Kathy. She looked up my file and and told me that they had just filled my Rx today. Having health issues, I asked her if it could be mailed to me. She told me no, that I had to pick it up in person because it's a controlled substance. Wait, what?! Since when is BP medication a controlled substance? I told her that it's my Bp medication that I've been on for years, and that Walgreens never had an issue delivering it to me. She kept speaking over me (which is beyond annoying!) and kept telling that it's a controlled substance. I told her that it's NOT an opiate, barbiturate, or narcotic. It's a drug that artificially raises my low BP and I've been on it since my open heart surgery in 2018 (since I was 36 years old). Then she randomly said that she was going to send me a text message and that I'd have to use the link in the text to upload my credit card information. Wait, what?! What's going on? I told her I was confused. I had no idea what she was talking about and why she went from telling me that I'd have to physically go inside the store to get my medication because it's a "controlled substance," to randomly mentioning something about a text message and me needing to upload my credit card information. She snapped at me (talking over me once again) and said that her system was telling her that my Rx Midrodrine is controlled, but she "put it through again" and it can't be delivered because I don't have a credit card on file yet. So suddenly it *can* be delivered. And apparently her system was wrong, because as I stated before, this is NOT a controlled substance. Ok, but that still doesn't explain why my Rx still is not showing up in the CVS app (even though the app prompted me to verify my phone number, and it texted me a verification code before I could log in). Kathy was pushy, rude, spoke over me, talked down to me, and was in a hurry to get me off the phone all while dismissing my concerns. Never once did she apologize for being wrong about my Rx being a controlled substance even though I spent at least 30 seconds explaining to her that it wasn't (I honestly don't even like taking Advil. I don't even bother getting prescriptions for Vicodin, etc filled bc I don't want that garbage in my body). Btw, I tried tapping the link she sent me to upload my credit card information. It prompts me to enter my DOB, then it just says "loading" forever. It doesn't matter if I take it off of Wi-Fi and use my network. So it doesn't even work. So now I'm running low on an essential Rx I need and I'm still having all these problems of obtaining it. I certainly don't want to speak with anyone else in this pharmacy again, and the app and links I get are a joke. I'm seriously considering having my Rx transferred to a mom and pop independent pharmacy. These giant chains with their miserable employees are too much drama to deal with. read more

CVS in general are kinda fun stores as they have one of every item ever made in the history of mankind.... The employees don't seem very happy and that takes away from the fun. Got my Covid-19 shots there and that all went really well. read more

The most amazing staff here at the CVS pharmacy they always have smiles on their faces

THE WORST CVS PHARMACY ON THE PLANET!! Incompetent Clueless Staff. HORRIBLE STANDING IN LINE WAIT TIMES, ALL DAY LONG!! Call them, and you will left on Hold for 10 -15 minutes! Not Enough Staff for all the People Forced to Go to CVS because of your Insurance! .... They've CLOSED Two other Better Staffed CVS in the Mission Viejo area, so you have nowhere else to go! I've moved ALL my Prescriptions to Express Scripts, they ship quickly and free! read more

Went in for what was listed on their website as an "annual physical" which included bloodwork, head to toe check up, basically the works. When I arrived, I was told that they no longer offer this service, and that their physical now consists of just paperwork, and any blood work at all would have to be scheduled with a general physician. I completely understand changes in policy, but if that's the case, update your website to reflect that so that people don't waste their time. What's really unfortunate is that the last time I went in to get blood work done at a minute clinic, I had great service by a wonderful nurse, who went above and beyond. Today I was treated as an annoyance. And when I was informed of the change in policy, it wasn't with any sincerity. It was a "yeah, sorrrrryyyyyyy" relaying undertones of "not my problem". Ok cool. Sorry to bother you. I certainly won't be back if I can help it. read more

I am SO thankful my new Rx insurance is most cost effective at Ralph's pharmacy rather than CVS! I LOVE my CVS store, but the Pharmacy SUCKS! There is ALWAYS a wait line for picking up Rx; they RARELY answer the phone & have you leave a message, then don't return your call! I'm so happy to not have to deal with this incompetence for another year! read more