Stopped in to pick up my wife's medications at the Walgreens Pharmacy in RSM. Kiana was so kind and helpful. A true professional. I so appreciate the staff and pharmacists at this location as they are efficient, kind, helpful and professional. We switched from Costco to Walgreens simply due to demographics and the hours are much more attractive and it's been a positive experience to date. Highly recommended. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Rancho Santa Margarita, California

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Do not go to this pharmacy if you urgently need your medication filled. This Walgreens for the 5 years I've been coming here has consistently taken longer than any other Walgreens around. It's gotten to the point where if I need something filled day of, I will go out of my way to the lake Forest one because they will get it done especially if it's my child's medication. As others have stated there is always a long line for this drivethru and staff is often rude. When something goes wrong no apologies are given just a "anything else?" I don't know if they are understaffed and so I never said a thing but it's gotten ridiculous. read more

For some reason I thought Walgreens was going out of business? I guess not.. but maybe they should? Expensive. While most things had yellow sticker tags on them for "deals," the deals weren't really deals. E.g. if you buy three, you'll save something like $0.20 per item. I guess Walgreens is convenient if you need something "right now" -- and can't wait to get it elsewhere. I think we popped in for batteries.. and then ended up with a handful of other stuff for $56. Pretty quiet on a Saturday evening; just us and one guy at the pharmacy picking up prescription. Friendly cashier. She let me know about the $1 reward on my account that I could use. (Note: to redeem rewards, you need to enter the zip code associated with your account. I set up my account years so, so that was fun trying to remember that :-D ) Note that there is no self check out. 2026: 10/100 read more

The man at the print/copy part of your store was completely out of line. I was there to get passport photos printed, the man offered to take photos for $15, but I was doing my from online service to save money, I mention I was try to make ends meet and he started saying how today's problems are all the Democrats fault. I do not appreciate his opinion at all. Not his place to go off like that. And especially when he is at work. I will never walk into a Walgreens ever again. Is this your standard practice ? Yes I got upset,, because I am a Democrat and very proud of this,, but that old guy was wrong to voice his opinion,, not knowing how someone else's might feel. He tried to tell me 10 good things Trump has done. And I said I can tell you 75 horrible things he has done and then I walked out, saying loud and clear that I will never return to any Walgreens. read more

Second med this month that is out of stock here. It's a very important one, blood thinner, and I've been waiting five days for it. Why is this Walgreens consistently out of meds? read more

I've been going to this pharmacy since 2015. I just had the worse customer service at the front check out I think I've ever had from Greg, who is soon to be a pharmacist at this location. I will be moving all my prescriptions elsewhere. Beware. I'm sad to leave, but he led me to tears and this isn't how companies should be run. read more

This pharmacy is a complete disaster. From showing up and not having anyone in the store to refill prescriptions, rude staff and long drive thru lines. I want to specifically call out Tricia is the final straw for never returning. She was incredibly rude this morning and it was the final straw to never return. read more

The cashier and shift lead were great and helped me return an item even though I lost the receipt. While I was shopping, though, (the person I can only assume was maybe their manager, middle aged Caucasian guy 3:30pm 4/15/26) was yelling at the cashier basically calling her and idiot and saying that she was doing things that should be done on the evening shift. That is no reason to be basically cussing out your employees when the store is open, or any other time for that matter. I could hear him from the other side of the store being like 'damn that's not what we do here'. There is no reason to speak to any employee like that much less an elderly woman. I hope this is seen and addressed by upper management. read more

This is by far the worst pharmacy I've ever gone to. The 3 times I've been here I have had to come back the next day because they can't or won't fill the prescription in a timely manner. The girls that work the pharmacy are the rudest most disrespectful jerks I've ever encountered. DO NOT GO HERE, you will be disgusted by the ghetto girl at the drive up window and the way you are treated. Look at all the 1 star reviews before you go here. This ***** needs to be fired! read more

The positive reviews have to be fake. This pharmacy is awful. It takes days to fill prescriptions. There is zero sense of urgency and when you're dealing with sick kids it's a complete nightmare having to wait for them to take their sweet time getting things done. The Walgreens that is off muirlands in lake forest never has problems filling the same prescriptions the same day. Take the extra drive time and ditch this place. read more

Been going here for more than a decade, customer service is no good. lines are always long with just 1 teller for 2 windows and there's more people back there but they would rather have there customers wait in long lines! icing was asked for a description I was explaining then she ridiculed me when I didn't get to finish, saying "there's alot of round pills". i was floored! not going back there. also waited 1 hour on hold and they kept picking up and telling me to hold again. like I was entertainment for them. 4 times FYI. corporate will hear about this. JG read more

Worst customer service possible in the pharmacy. The rudeness of the lady I just spoke to was incredible!! Told me that if I don't like their process, I can go elsewhere. Well I will; right after this review. I tried to ask how long until my prescription is filled and she hung up on me read more

Their photo department makes very low quality photos. I made 2 copies of one photo. One came out just ok and the other even worse. One is blurry and one is cropped out of frame. So very bad. read more

staff at the pharmacy were slow, incompetent and rude. When asked about the reason they did not refill my prescription earlier, they tried to lie and tell me I didn't request my not request the refill when I actually did. I had to show them the initial message from the store before they admitted it. Then the pharmacist directly told me I was trying to commit insurance fraud to request the prescription a few days early. unprofessional and rude, why do the get away with treating their customers like this? read more

I went today to Walgreens to ask for cough drops and the pharmacist the Asian lady was kind of rude. I couldn't understand what she is telling me and I asked her to come show me which OTC medication I should grab she got all upset at me because she had step out for few minutes to do that. I didn't get anything from Walgreens today because she was not helpful at all. Then I heard her yelling at the drive through patient. read more

The pharmacy here is amazing. They are efficient, kind and always willing to answer all my questions. Thank you!

Terrible service made an appointment for a vaccine, they had a hard time finding it then said I had to wait 1/2 hour - why make an appointment? read more

Walgreens in RSM was top tier 2 years ago. The staff they have working there now don't seem to care about their customers. When you ask for assistance at photo or needing help finding an item, all you get is attitudes and no compassion for their job. No wonder Walgreens is a failing company, you have to pay more on household items and deal with rude staff. The pharmacy staff are always helpful and polite. I prefer to shop at CVS by Pavilion's now, and they have self checkout. read more

Sent in a photo to be printed. Got a text that it was ready for pick up. A lady from pharmacy walked in before me and told me theyre not open yet. Walgreens get your act together. I always get pharmacy messages saying prescription are ready then go to pick up and have to wait. Now I need 1 photo and the whole store isnt open yet. Not exactly quality service if you cant rely on things being correct. I can see why walgreens is not doing good business. read more

The best customer service from Debbie and all team as well!!!! Thank you so much with customer appreciation Your regular customer - Olga de Bonde- Pringle read more

What I like about this Walgreens is that it is tidy, never overly crowded, and has good customer service. Aside from the usual pharmaceutical items and sundries, they have toys, office supplies, a large Hallmark greeting card section, and photo printing. They have a drive-up pharmacy window too. What initially brought us to this location and why we continue to come is they have a Western Union kiosk. We are often sending funds to relatives outside the country and this is a safe & convenient way to do it. Plus afterward I can leave with a bag of Jelly Belly candies. And condoms. read more

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Constant problems with this place. They shouldn't be training people. Mistakes made, they tried to charge the wrong card, then it's not ready after getting a text that it was, then one girl couldn't get my phone number and name right so she had to call someone else to do it who did it the first time. Too many other options available so I'm leaving. Service is horrible just close the location already. There's a cvs in the target 50 ft from the front door who needs this aggravation. read more

I have been using this pharmacy for a decade. Used to be good, not anymore. My presc was called in around 09:00am, picking up at 6:30pm and being told we don't have one of your meds. Seriously, all day and not resolved. I have 06:30am surgery check in, now I don't have my post surgery meds Unacceptable. Problems lately, this place is not handling business well at all. Done with Walgreens. read more

I am giving my 5 star review based on the wonderful ladies in the pharmacy and the photo Dept . I got my Covid -19 vaccine yesterday and the ladies were handling it great , not only the drive up and regular customers but the vaccine patients . I must give them 5 * fir the way they kept everything moving . I also think the store is always clean and the photo Dept does great pics . I love that if I need a quick place to run in for milk Or lotion or candy or rx they have it all . They also accept ASRP discount for 50 and over. Hey today we need any discount we can get lol. read more

Walgreens - Waiting for Covid -19 Vaccine with others - pharmacy area . They have chairs spaces apart for safety. - Cosmetics & Beauty Supply Near Me - Rancho Santa Margarita, California

The DMV is faster and more efficient than this Walgreens pharmacy. I go there monthly for prescriptions and there are new employees every time which leads me to believe they have very high turnover. read more

Nancy is such a gem. She is probably the nicest pharmacist I've ever met. She's so sweet and always goes above and beyond to help.

Every year, I create a "year around the sun" photo board for my kid reflecting all the great activities and memories to be celebrate on his birthday. I have been using Walgreen's same day photo center ever year and have always had a great experience. This year they went above and beyond when I waited to the last minute to create and needed it printed right before closing. I called unsure if I was going to get the board past 9pm. They were quick to pick up the phone and said they would have it ready for me. Emmanuel and the rest of their night shift staff were all super helpful and thank you for ensuring my son had his photo board ready to share at school. Walgreens will continue to be my go to for all my photo needs. read more

I usually just stop by here when picking up a prescription or buying some type of medio that Target does not have. The pharmacy staff is amazing. I came in one morning and was making small talk to one of the ladies. She was having a really bad morning from what she was telling me, but her attitude was still so nice and friendly and patient with me and all my questions. I went to the Starbucks at target and bought a nice hot coffee, I went back into Walgreens' pharmacy and gave her the hot coffee, she was so happy!! She was a really nice lady. This store has a little bit of everything, medicine, a bit of groceries, some toys, and a lot of variety of items. The store is always clean and organized, and somehow it is never overcrowded. I haven't tried the cashier at the front of the store, so I can't really comment on that part. There is lots of parking and prices are average, just like other stores around! read more

Frustrated today. I have a non controlled medication that they said yesterday I could pick up today and that seemed correct as it's the 28th day (last one was filled 1/10). But my boyfriend went and stood in a huge line to pick it up today while I was working and they said no, I can't pick up til tomorrow. It seems very odd to me that I can't pick it up on the 28th day. It seems like they are not counting days correctly.... do they not realize that 28 days from 1/10 is 2/7?? And they wouldn't tell my boyfriend why they wouldn't fill it or why they told us yesterday I could pick it up today. Just terrible customer service. The lady who works there is nice but the guy pharmacist just seems angry all the time. I'm just tired of us having to go and wait in hour long lines just to be told conflicting information... read more

Decent prices but horribly understaffed. Every time I come to pick up a medication I wait for over a half hour just to pick it up after it has already been filled. read more

My boyfriend and I went in today around 5:40pm to pick up our pictures from T-Mobile Tuesday and the guy that worked there was SOOO rude to me, I wish I got his name. I told him our last names and he only gave me mine but refused to give me my boyfriend's. Keep going back and worth saying that it's only one per house hold and i was telling him that the order went thru i have the order number. He didnt even listen to what i said at all. It makes no sense too that he was saying one per household because my boyfriend and i are not in the same household, we are not even on the same phone plan. Finally he said we only have one thats under (my last name) and i was like no its under (bfs last name) which i told him AND spelled to him MULTIPLE times but he did not listening to what i was saying. Walgreens you guys need to have new training for your employees on customer service. read more

Bria in the Pharmacy went over and above to help my wife switch Pharmacies from CVS to Walgreens for a hard to find estrogen patch. CSV was out of stock for months. Bria was so friendly and helpful. She filled her prescription quickly. read more

I have never had problems with this pharmacy. With one less pharmacy here in town, they are going to be busier. They have been great!

Got a Covid shot here years ago a my shoulder still hurts from where she put it in... horrible!

Complicated as hell to get a medication called in. Shouldn't be as difficult as it is. THe 1.5 star rating this place has is starting to make a lot of sense. read more

Very disappointed with the pharmacy rude pharmacist plus medicines never ready when you go pick up! Yet you get text message reminders for pick up read more

Staff is very nice & helpful. Recently moved to this location & so far very pleased. Drive thru works well. read more

The pharmacy techs and staff are really rude. I called yesterday because my medication was supposed to to be ready on the 9th. Then they said it would be ready 12/11. Tech said she can give me whatever they had on hand and then I pick up the rest, I said no it's fine since you say it'll be here the next day i'll wait. I called monday 12/11 end of day because I still hadn't received a call my medication was ready and they were so rude telling me they were short staff, someone called out and they will not be filling my order. The way she told me was disrespectful as if it was my fault they were short staff and someone called out. Very unprofessional , i'm also a healthcare worker and I am also short staffed but I don't take it out on the people I help. Tech didn't even apologize she was just frustrated someone called out. read more

Worst pharmacy I've ever encountered. I've been trying to get a prescription transferred from CVS to Walgreens since Tuesday (6 days ago). And even as I watched CVS fax them the prescription, here we are 6 days later, and they still claim to not have received it. Although I can understand if perhaps CVS dialed the fax # wrong, I can not understand the rude behavior of every single pharmacy employee I've encountered over the last 6 days. I've been accused of lying, I've been cut off when speaking and put on hold, I've been told I need to be patient because CVS is "horrible and slow". As someone in healthcare, I advocate for my patients, and I truly believe anyone employed in healthcare should advocate for their patients in need. You, Walgreens pharmacy department, lack sufficiently in that department. read more

Pharmacy tech working the counter was very rude and insensitive. Went to pick up paxlovid (a time sensitive medication) for my family member and she just said they 'didn't have it'- prescription was sent 11am. I asked why they didn't call to let us know they were out and that we would have to go to another pharmacy. She just looked with a blank stare. She told me the locations that had it and I asked her to transfer the prescription, she said she couldn't do that. I know that's not true (I am a nurse and have to call and get prescriptions transferred locations all the time). With that being said as a nurse, I'm sorry for all the people she is rude to who are probably sick and coming to a pharmacy for help... in RSM there isn't many pharmacy options now with Rite Aid being closed and this will definitely not be one my family returns to. read more