Every single time I print out photos from CVS I'm severely disappointed. The quality is always so poor. Random light spots on photos. Blurry quality prints. Just not great at all. It's a bummer because I want to keep these photos as memories but the quality is so poor I'm going to have to print them elsewhere. These prints are not the cheapest either. They add up. read more

The drug store itself is great. It is well-stocked and has a large variety. 5 stars However, the pharmacy is atrocious. We have lots of medications and I just switched to Walgreens to get some good service. 1 star read more

They ignored me for 20 min in self checkout we made eye contact and they proceeded to check other people out Instead not the type of customer service I expect from cvs t all I left at 5:36 pm sept 29 2021 read more

Two stars are being generous. The pharmacy screening clerk said my prescription would be ready in 15 minutes. After 20 minutes, I got in line with other customers to check on it with the pick-up order clerk. Her computer didn't show any of this product in stock and apologized. I waited in another line and talked to the first clerk, whose computer apparently had shown some to be available. He indicated the supply of the product had come in but was not yet on the shelf. He also said my doctor's (a dentist) signature on the prescription was not valid, because it was printed and not a so-called "wet" (real) one. I left the store without my prescription and went to a different CVS Pharmacy on Santa Margarita Parkway. It was able to fill my order quickly. When I pointed out the printed signature, they said it was valid. Only controlled substances require a real doctor's signature. read more

Worst service I have ever experienced. Pharmacist lied to me and said they couldn't fill my prescription because the doctors office was over 10 miles. After calling and complaining I found its if your residence is over 10 miles away they won't fill it. This was after being told by another CVS pharmacy that they didn't have the prescription and could not tell me another CVS where I could find it. So basically, sorry you're SOL, hope you find it! By the way this was for pain medication for my girlfriend who JUST GOT OUT OF SURGERY. read more

I had yet another horrible experience at this CVS clinic. I decided I would check yelp to see what others opinions are and wow, almost everyone complains about the poor customer service at the pharmacy. Today, a pharmacist was incredibly rude & disrespectful. I let her know I will call their Corporate office & share the experience and her attitude. It's this type of attitude that drives customers away which ultimately results in lost sales & store closures. The employees there then may realize part of their job is to make customers feel welcome. read more

The pharmacy staff at this location are completely inept, unhelpful and unprofessional. After years of having our prescriptions filled here, we finally made a long overdue change. We now go to the pharmacy located inside Pavilions that is right down the street. What a huge difference! Now they offer 5 star service! read more

I wish I could give zero stars. I'm stuck with this pharmacy because of my insurance. They call me to pick up scripts that are not ready. I have to wait in two separate lines - one to pick up and another to address the problem of missing Rx's for my son. I thought over time they would get better. I even had a clerk pretend she was the pharmacist until I asked too many questions and she had to get the real pharmacist. If you have a choice don't go here. read more

This pharmacy is fine, but the minute clinic was worse than awful. I get canker sores under stress and these are extremely infected and painful. (Sorry, I know it's gross.) I went in knowing exactly what I needed (I get these a LOT), but apparently because of the minute clinic protocol, the "doctor" can only prescribe what the computer says to prescribe, which was an awful topical paste which makes it impossible for me to talk or even numb the extreme pain. I usually get the oral version of a different steroid, but according the computer, the "doctor" could not give me an oral version. I feel like it should almost be illegal because it's such an ineffective prescription method-- substituting a computer for responsive medicine and human interaction. Nope, not going back. read more

Absolutely the worst pharmacy ever! Held on the phone for 47 minutes only to be told that my prescription was unavailable. Lady who answered said she would call other locations and get back with me. Never heard back, called again and held for an hour before finally hanging up. Had Hoag transfer the prescription to Walgreens, a competent pharmacy. This is hardly the first issue I've had with CVS, but definitely the last. How do these people stay in business? read more

First pharmacy I've ever been to, if I could give a 0 star I would. The store manager Rosa is useless and shouldn't even have a job.

The store itself is fine, but the pharmacy - RUN AWAY!! Don't try to call - you will be on hold forever only to either be hung up on or not get your question answered. Called in refills and they are never there. I waited in line for 25 minutes only to get to the front and be told that the rx was correct when I knew it wasn't but they "didn't have time" to call my doctor to check on it. Extremely unprofessional. Employees are rude - especially one of the guys at the register. He is so rude and condescending I will never go back. If you hate your job that much, it may be time to look somewhere else, buddy! Go across the street to Walgreens and save yourself a lot of headaches. read more

I come to the Pharmacy to get prescriptions all the time. Sometimes there is a line, but they do the best they can to keep it down. Most of the staff is very helpful, but I have had a couple who seemed like they couldn't wait to get out of there. I also visited the minute clinic. I waited for an hour, but it was a Sunday so if I went to Urgent care it may have been longer. So bring a book or a phone with some games. They Accepted my insurance and the Nurse Practitioner was very personable. She did not force unnecessary prescriptions on me and by the time I left the minute clinic my prescription was almost ready!! Talk about convenience. read more

worst pharmacy customer service EVER!!

Seem like this pharmacies CVS. And Wallgreens are very incompetents with prescription drugs medication are not on time they do not give you what the doctor prescribed horrible customer services they do not care about the costumer for people with chronic conditions I do not recommend this two pharmacies . I will like to find a place that people actually care about the customer make me feel like they are so unhappy in their jobs that they do not provide good customer services . I found a pharmacy with good reviews in yelp I cross my fingers that this one works for me . read more

The store is large in Mission Viejo on SM Pkwy/Marguerite and easy to find things here but each time I've come lately, there is always a problem at the register. Computers not working, coupons not coming off when scanned, clerk wanting to charge for bags when you bring your own, long lines with only one register open but workers wandering around and the most rude staff at the register. Had a problem with one old, poorly groomed guy last time, I even told him he needed to improve with customer service skills and he replied with more nastiness, no apology..nothing. I asked to see the store manager and he claimed to be it.. no way I'll ever return to this location if this is who CVS thinks they should have in charge. No wonder the yelp reviews are so bad. I'll drive further and go to the Aliso Viejo store in the Towne Center. Used to go there for years when I live close by and never had a bad experience. read more

The store is large and we'll stocked, but dreadful service at the pharmacy, which should- be avoided at all cost. Preparing prescriptions is a serious matter requiring dependability and trust. This pharmacy is impossible to reach by phone- I've never gotten an answer. Texts arrive when prescriptions are filled, but replying HELP as instructed just gets you the same phone number in reply- the one that is never answered. Recently I was delighted to got a call from them- during which I asked to cancel my prescriptions. I got a hurried ok response- and a more hurried yes and goodbye when I reiterated to be sure. They were not cancelled- instead they were refilled, making it impossible to fill them elsewhere and get insurance reimbursement. I could go on but you get the idea. This is the closest pharmacy to me and I'd love to be able to use them- but life is short and health care too important to be in such unreliable hands. Find a pharmacist who'll give you attention and personalized service and save this place for snacks and beauty products. read more

Went to use coupon (expiring 1/4/2018) for free hearing test - and was told it was not open yet. Computers were on and test machine was on - but no one there. Store and CVS is advertising that it is open and posts its hours online and that walk-Ins are welcome and even has a phone menu that connects you directly with the hearing center. Wasted an hour and half driving there and back. Boooo CVS!!!! read more

The pharmacy is terrible, the staff is rude ! This is coming from a CVS stock holder, I go to Walgreens down the street and they are fantastic . Shame on you CVS read more

Very annoyed. It says open 24/7... I've been trying to call for the last 10 minutes for an item check to see if they have glutamine supplement for our sick dogs and no one will pick up, the automated system just keeps going to the pharmacy which is obviously closed. Get it together cvs! read more

the pharmacy staff is very rude, the employee at the pharmacy named Kathy called me an asshole for not saying goodbye to her which was very unprofessional and she seemed very incompetent and ignorant. read more

I hate hate hate this pharmacy. The people working there are slow and unfriendly. They constantly make mistakes with auto refills etc. Their service is unbelievably slow; whether flu shots or prescription pickups. Plus they are always making you go back and forth between the pickup and drop off lines whenever there is the slightest error in their computer system. Frustrating to say the least!! read more

If your sick and needing a quick stop at the minute clinic please find another location! This review is for the minute clinic only: I'm pretty new to this area and this was the closest minute clinic location. Their hours during the weekday are 9-6:30pm. I left my house and got to CVS pretty quickly. There was one gentleman in front of me and someone already in the exam room. I went to their sign in kiosk to register. After I hit submit it told me that they couldn't see me because it was almost 6:30pm. The clock above said 5:40pm. The gentleman who was waiting told me he wasn't going to take long and there would be plenty of time to see me too. I said I'll talk to the practitioner and see. Less then 3 minutes later the other patient exits the exam room and the practitioner (who was female) called the gentleman in. She saw me and asked are you here for the clinic. I said yes, I have a cold that's gone into my ear I need to be seen. She then made up this poor excuse that there were more people waiting in front of this gentleman. When I said well the patient that exited must be this person and the gentleman is "Tim" there isn't anyone after. Again she said well he might take longer then normal. I called her out on it and without responding she closed the door on me. Fed up, I went up to the cashier who was friendly and ask if she could called the store manager over. The manager who was very helpful said she was sorry and gave me the minute clinic corporate number. Unfortunately CVS can't do a thing about it! I contacted corporate got a nice rep who took the time to fill out a report on her. She said this wasn't the first time this clinic has been in trouble. Yelpers beaware!!! read more

This is my regular pharmacy for prescription pick-ups and this place is awful. No matter what time of day it is, whether there is a line or not, or whatever the circumstances may be, I end up waiting there for at least 5 minutes. The customer service here is absolutely terrible. Even if one of the staff members sees you waiting there, they take their jolly good time before they help you or just flat out ignore you. read more

If I could give them a NEGATIVE 5 I would; I wait between 10-15 minutes, sometimes more, in line just to PICK UP my Rx; they always seem to be understaffed; some staff are pleasant; others are not. Even when they call for back up help no one seems to come to the pharmacy to help. There are times I will drop in 2 or 3 times to try to pick up hoping for a short line. Unless you show up very close to closing time there doesn't appear to be any "good time." I will go elsewhere in the future; huge waste of my time! read more

This is the worst CVS I have ever been to. I used to go to the one in Ladera Ranch, but it was so far out of my way that I switched to this one due to its proximity to Trader Joe's. BIG MISTAKE! In the pharmacy, be prepared to stand there for 15 minutes staring at four people behind the counter doing everything but helping customers. Then, at the front of the store, they have enormous lines and usually only one or two clerks to help people, no matter what day or time it is. The clerks move at a snail's pace. I've worked in retail before and was NEVER that slow, whether there was a huge line or not. Today I watched a manager spend five minutes trying to figure out how to load the paper into his receipt printer. SERIOUSLY?! It doesn't take a lot to be a competent retail employee. But you do have to be able to figure out how to load a printer with paper. P.S. It really takes a lot for me to be angry enough at bad service to leave a negative review!!! read more

Took my mother to Urgent Care. They called in the prescription to CVS. On my way home from Urgent Care, stop in to pick up her desperately needed antibiotic... it is filled but I cannot have it because the pharmacist hasn't reviewed it and she just left for lunch. Pharmacist? There are six people behind the counter and only ONE of them is a pharmacist? I was told to come back in 1 1/2 hours. I couldn't go back to work until I got my mo m her medication. The wait for my moms meds took longer than her Urgent Care visit The line to pick up a prescription is terribly undefined. Sometimes people line up down one aisle, sometimes it goes down another. Sometimes is goes down both. No one knows. CVS does not instruct customers in any way. If they don't have the medication in stock, they do nothing to help you find it. Won't even look up stock or call another CVS pharmacy. You're on your own. I like that it is local, 24-hour, they auto refill prescriptions for you (although they won't call your doc when you run out of refills - so you have to pay attention to how many refills you have left - why don't they have a recorded phone messages for that?). They don't question me when I pay with my mother's credit card. Other than than, I'd rather not go there. read more

I have been going to this location for over 12 years, however in the last 6 months or so, customer service and processes have changed and they are no are no longer customer service focused. If you call in a refill on the automated system, too early for the refill, you will receive a call stating that it is too early and you must call back when it is not too early. The solution would be to fix the automated system so that it does not allow a customer to renew when it is too early. The "old" process they had that was a customer service friendly process. If you called in too early the system would tell you it is too early and then it would tell you when it would be ready as long as it was within 7days. With my last experience, the individual that called me was very abrupt, rude and condescending. The second change: You wait in a long line to pick up a prescription only to find out that it has been restocked. Instead of ordering it again for you right then and there(like they used to), they make you go and wait in the drop off line. The customer service aspect of this location is getting worse. I will be looking to change my prescriptions to another place. My time is important and they make you feel like we are disturbing them. The employees hardly ever smile, it would be nice if they ALL new customer service 101. read more

Their pharmacy staff is pathetic! They do not communicate with their customers or when they do they lie to them saying anything just to brush them off. They are rude and arrogant just like the staff in Ladera Ranch. Don't use either pharmacy. I'd rather die than buy another pill from either place. read more

Worst minute Clinic ever, lady took a 1 1/2 hour lunch and when she arrived still took her time and wasn't friendly at all. One reason I gave it 1 star is because I couldn't give it a 0. Totally disappointed will not return. read more

I have used this pharmacy for years and have dreaded each encounter with them. I was stoked when the Walgreen's was built across the street and have only gone back to CVS when my mom dropped of the RX for me. And each time there is some sort of problem or unpleasant experience with the staff. However, Walgreen's pharmacy runs without problems or if there is an issue they call you promptly & the staff is amazing. The only downfall is they are not 24 hours like CVS. read more

The pharmacy here has the worst customer service I've seen in a long time. I avoid using this pharmacy unless it's late at night and I have no other choice. They don't greet, or even acknowledge, you as you're waiting at the pick-up or drop-off window (waiting from 5-15 minutes just to be helped). They'll walk past you over & over and say nothing. When they do finally come to the window, I've never seen a smile or any considerate words from any of the pharmacy employees. It's hard to believe CVS would allow this poor service. When calling for a refill, the guy sounded absolutely annoyed at being bothered by the call. Unbelievable. read more

I'd give them zero stars if I could because in the two hours I waited for my prescription they did nothing to get it from their system. I saw the minute clinic, and they sent the prescription over to pharmacy 10 feet away. They told me they'd get it and fill it, but didn't. I'm headed to Walgreens where at least they act like they know what their doing. Turns out I'm not the only one with this experience. Thanks for nothing CVS! read more

Natalie the physician is nice and really helpful. Every time I come in she remembers me. Makes me feel welcomed and because of that I enjoy going there. read more

Love this store. Always friendly and fast check outs. Have what I need and pretty reasonably priced. Love by extra bucks!!

Regardless of the location CVS has the most inefficient check out process. Very long lines.

****NEGATIVE 10 stars, if possible!!! The WORST service and on the regular ***ABSOLUTE WORST (evening) manager by the name of SCOTT!!! Unprofessional, clearly need a refresher course on how to conduct good customer service or perhaps, at the very least, on how to speak to people in general!!! Very condescending, confrontational and just flat out rude but, that's if you can even get a word in edgewise!!! Completely clueless and I say this confidently because I can't count on how many times I have had the unfortunate "horrible" experiences with him! In fact, as close and convenient as this particular CVS is I will not step foot into this one!!! Thanks to a classless employee, that calls himself the night manager "SCOTT" who is long overdue to leave this place and ANY workplace that deals with human being!!!!! read more

The absolutely the worst pharmacy on the planet. Incompetent and they just don't give a damn. Don't bother calling them because they will not answer the phone. read more

Most incompetent, disorganized pharmacy I've ever been to. I recently moved one city over, so switched pharmacy locations. I saw the reviews and was like, "No.:. Can't be that bad." It is. My friend was with me and also had a WTF moment when she saw the interactions. I have zero confidence in the pharmacy staff I interacted with, and it makes me nervous to ever go back. Pill mix-ups happen, and if the level of disorganization I experienced is an indicator of their competence, I'd just as soon go elsewhere. Initial problem was resolved, and when I checked back - they didn't resolve it correctly. I should be able to be a lazy consumer and not have to second guess my pharmacy. read more

It's a very, very busy pharmacy, yet the staff has always been courteous and helpful. They take extra steps to make sure that I recieve accurate meds in a timely manner. Great job! read more