Complaint Regarding Treatment at Moreno Valley CVS Location To Whom It May Concern, I am writing to formally complain about the treatment I received at your Moreno Valley CVS location on Mother's Day, May 10, 2026. I received a 40% off coupon in the mail as part of your regular promotional mailers. I attempted to use the coupon toward a Mother's Day flower purchase, but I was told by both the store clerk and the manager that the coupon could not be used on flowers. While I understand that some exclusions may apply, the way the situation was handled was unacceptable. The sales associate repeatedly sighed under her breath during the interaction, creating an uncomfortable and disrespectful environment. Even worse, after I completed approximately $50 worth of purchases without the discount, I attempted to use the coupon on another eligible item and was then publicly accused of stealing someone else's coupon in front of other customers. This accusation was humiliating and completely inappropriate. I explained that the coupon was mailed to my residence. My mother suffers from dementia, so obtaining or verifying small mailing details immediately is not always easy. Instead of handling the matter professionally or respectfully, I was treated with suspicion and embarrassment. Additionally, I believe there was an attempt not to provide my receipt after the transaction, which only added to my concern regarding how this situation was handled. This experience completely ruined what should have been a simple Mother's Day shopping trip. Due to the conduct of the employees involved, my family and I will no longer shop at this Moreno Valley CVS location. I would appreciate a response regarding this matter and what actions will be taken to address the behavior of the employees involved. Sincerely, Bernard McClenton You can also contact CVS Corporate Customer Care or call their customer service line at 1-800-SHOP-CVS (1-800-746-7287). read more

CVS Pharmacy - Receipt - Drugstores Near Me - MORENO VALLEY, California

Maybe you guys should change your pharmacy hours to the correct ones!! It said it opened at 7 am on APPLE MAPS & GOOGLE so I came and it was obviously closed so I went inside and the cashier said at 9 am and it was only 30 minutes til then so I waited. Then I check the app at 9 am and it says 10am. It can't be that hard to put correct hours lol. Wasting peoples time. read more

CVS called and woke up my whole family this morning and I have babies crying in the background right now they're sick and they called to tell us that they have free flu shots for people at Medicare. We don't even have Medicare. I don't know why they called just a rubber in our faces. I'll be struggling today. I'll be leaving for work leaving them with the babysitter so I can make him enough money so I could even get medicine to try to stop my babies from crying and they're up right now well before the time that they're supposed to wake up CVS, can you please get a handle on this lady Kathy, who keeps calling us? read more

I'm traveling and forgot my prescription at home. The pharmacist here got a refill from my home pharmacy and my new insurance info in less than two hours. It was a huge relief. read more

I have been going to CVS Pharmacy for many years now. I have never had a problem . The staff are friendly, the store is clean, the pharmacist knowledgeable, and always ready to help. I have the CVS app on my phone. I have never waited in line. I stand in a different line and use my barcode. No problems. read more

The drive through at this pharmacy is ridiculous. McDonald's is faster than the drive through at this pharmacy. And they cook the food for you and everything. If you guys are under staff, please hire more people. It shouldn't take 30 minutes to get my prescriptions in the drive through. If I could leave no star, I would leave no star or you need to tell your current associates that they need to stop moving like malasses they have no sense of urgency read more

"short and sweet, a shout-out to arman the cashier. standing in a growing line, i watched him after allowing the customer he was checking out to go out to her car to retrieve something she needed, he made the decision to open the next to him so the wait would not be prolonged for us in line! initiative! niiice!" e. tett read more

Cvs moreno valley: I placed an order online for 2 eyebrow pencils, and the total came to over $30. Package arrived, 1 box was empty/ no eyebrow pencil in it, the other box is the wrong item. To do a return, it says online you can mail it or take it to the store. I took it to the store and spoke to the supervisor Marlene. She was NOT friendly and told me I could not take it back to that cvs because they didn't even carry the item she said. I asked her to just do a return then and she said she can't do that because they don't carry the item. I did have the barcode on my phone to do the refund , which they told me online to take to the register. Marlene the supervisor said I had to call corporate for that. What incompetent customer service is that? Why is Marlene even a supervisor? So I went outside and called the customer service line from my car. He said Marlene should have done the return. And he said he would send the replacement items. He said I would receive the confirmation email soon. When I received the email it said they were out of the ites but that my card wouldn't be charged for the items. Well, the items were already paid for on my card and I received neither the items nor the refund. This is theft. Im furious. Im 73 yrs old, its difficult to get around for me, and all this was a huge frustrating and hassle, in addition to them stealing over $30 of mine. Don't order anything from CVS because they will rob you. read more

Lines are usually long here but this last time was the worse. I was about 14th in line and I had people behind me. Once I got to the counter the person had no sense of urgency, very nonchalant taking his time going back and forth to a computer in the back. Unfortunately the other pharmacies in the area are no better. Guess I have to stick with the lesser of two evils. read more

CVS Pharmacy - Long lines all the time. - Drugstores Near Me - MORENO VALLEY, California

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The staff could be a hit or miss. But some customers are just plain rude. I just come here to get some hygiene items and I do my best to get out of there. read more

I only come to this one once in a blue moon, but every time I've been here the employees are extremely nice. I had a little issue with ordering pictures, but the gentleman help me get it figured out, and I really appreciated his patience and understanding he was amazing. I believe his name was Armin read more

There are no words that can describe how awful this pharmacy is and how they need a total restructuring of their staff. On Monday, November 6, 2023 I called the pharmacy at 2:00 p.m. to ask if my husband's prescription of Nitroglycerin was ready for pick up I was told they were waiting on the physician to call it in, I then asked if they had the medicine in stock, in which the gentlemen responded "Yes". I immediately called the physician and they called the prescription in. At 4:32 p.m. I called back and spoke with Ed and asked again if they received the prescription and if it was ready for pick up. Ed informed me that they just received it and it would not be ready for a while, I responded I have a 2-hour drive home from work I would see them at 6:30 p.m. He said ok, see you then. When I got to the drive-thru a car was in front of me I waited for 25 minutes for the car to move. When I finally got to the window I inquired about the prescription in which the pharmacist Katherine told me it was not ready and they did not have the medicine in stock. I informed her about my earlier two phone calls and she stated very rudely "Well there is nothing I can do, I do not have it in stock". I then asked if she could please call a nearby pharmacy and see if they have it because my husband really needed his medicine. She told me to get out of the drive-thru and come in the store then she would call for me. I told her I had waited 30 minutes already in the drive-thru could she please call, it would only take her a few minutes, I was tired and just wanted to get his medicine and go home. She said, "You had not waited for 30 minutes and NO I will not call and if you do not move I will call the police" I got so upset, but never raised my voice and I told her no problem I would call the police, in which I did. I explain to the dispatcher what was going on and I had the phone and speaker so she could listen. The dispatcher could not understand why she could not help me. While I was speaking with the dispatcher she yelled "your prescription is at the CVS on Alessandro" I thanked the dispatcher and told him that the pharmacist found the prescription and I was about to leave. Katherine at this point shoved the address of the Alessandro pharmacy in the window and told me to google it and find out where it was. I then told her do not ever threaten to call the police on me because I am not afraid of the police because I was not doing anything wrong. After I got home the Police Sergeant called and said he was going up to the store to talk to her and he would call me back. When he called me back he said I can truly understand what you went through he said she was even rude to him and had a terrible disposition and the Sergeant apologized for her rudeness. I informed him that I met Kathrine a week before because she gave my husband and I our vaccinations and at that time she was extremely rude and cold. I even tried to lighten her bad mood by having simple conversation and asking her if she was having a good day, was she tired in which she just shrugged her shoulders. Something needs to be done about this woman, she is supposed to be a professional with a college degree, she needs to learn how to deal with people and change her attitude. VERY VERY DISAPPOINTED LONG TIME CUSTOMER! WE WILL BE TAKING OUR BUSINESS SOMEPLACE ELSE UNTIL THEY FIX THE CUSTOMER SERVICE AT THAT STORE ON IRIS AND LASSELLE IN MORENO VALLEY. read more

If I could give this place ZERO stars I would. They are not I my RUUUDE as all can be, but I waited in the pick up drive thru pharmacy as people just walked by the window and no one said ANYTHING for 10 minutes. All while the line behind me grew. They do not care about people nor are they friendly or professional. I moved and had no choice but to pick up prescriptions from this cvs. I used to go to the one in north Fontana off summit and they were so nice and professional. Darn shame they don't all hold themselves to the same standard. read more

The pharmacy at this location is completely incompetent. All day trying to get a hold of them and when I do they're no help at all. This was the last time I requested this pharmacy. They are not worth my time, not to mention 6 hrs later my issue is still not solved. I went in person and called to no avail. It's very frustrating having a sick child and them not being able to fill the meds, all I get is excuse after excuse. read more

I'm not sure if it was a bad night or the guy working in pharmacy was having a bad evening. He was rude and stated he could not locate me in the system but I have been using the same CVS over 10 years read more

Currently in line... Utterly ridiculous! The wait is awful! God Bless the one person working two lines. Several ppl working in the Pharmacy...One lady working refills and pickup line! Honestly, a complete mess every time I am here. Please forgive my impatience, but really? Come on! The line is extremely long in front of me & behind me. All the workers are extremely nice and accommodating, but the line and the lack of help over here is really insane! Smh read more

If I could give CVS negative stars I would. It should not take 40 - 50 minutes to receive prescriptions from the drive through window.

So irritated with the pharmacy staff. My doctors have to send prescriptions multiple times because they claim they didn't get them. When I ask them to literally go and check they find it. The guy I just spoke too speaks like he is half sleep, stupid or didn't want to be there! Get it together CVS!! People are counting on you for their meds!' Stop making it so difficult!! read more

This pharmacy is fast on prescriptions and they actually answer when you call. The customer service of most of the people i dealt with has been amazing. This pharmacy also saved my sons life by not questioning me about a pneumonia 23 vaccine i needed to get for my son to save his life cause he has lung problems . I paid out of pocket for the pneumonia vaccine for my son and although my insurance didnt cover it at a pharmacy they still serviced me despite me having medi-cal. Other places will be like you have medicaid so you have to go through your doctor we dont accept that blah blah its fraud and illegal. But this pharmacy actually accepted me paying out of pocket. Since the vaccine i got my son has not been catching pneumonia anymore and has no more coughs and reoccurring infections and he's able to go to school now without getting pulled out for his sickness. To all the pharmacist and staff here you have saved my sons life and have done more for him then any doctor. It would take me weeks to months to get an appointment for a doctor. But this pharmacy did the pneumonia vaccine the next day and they even had same day appointments. Awesome service. The wait times are not the greatest but they sure got alot better than before. In addition the wait times are better than some other pharmacies in the area. The 150 dollars i spent was well worth it. The vaccine last 5-10 years but im hearing it could be life time as well. But even if i had to vaccinate my son every 5 years i would be back here for the service. read more

Super upset with CVS. I always order photos at Wal Mart for same day pick up and get my photos perfectly. Today I tried using CVS as Walmart had all their kiosks down. I ordered wallet size photos of my son, when I went to the store to pick up the lady spent over 10 minutes trying to find them. Also she almost gave me someone else's photos until I told her this is not my last name on the order. There was literally no other employee in the store besides this one person at the register. I finally got my envelope and confirmed it was my order, however once I got home I was super upset to find out the photos are blurred . I ordered an 8x10 and those were okay except the wallet sized pictures. It is Father's Day and i had plans for a gift with the wallet sizes so this ruined everything. You would think once they came out in the printer that someone would notice there is an issue with the color and quality of the photo. I'm upset and feel it is not worth even going back to complain. One star is my rating because I cannot choose lower than that . read more

CVS Pharmacy - Blurred photos / Bad quality pictures - Drugstores Near Me - MORENO VALLEY, California

This location seems to have an incompetent staff and the pharmacy manager, Bahar, is a real piece of work that does not value CVS customers, at all. What takes them hours to accomplish, I have found Walgreens can handle in a fraction of that time and and they are definitely more professional and courteous. I will not ever return to any CVS on Ms Bahar's RECOMMENDATION. read more

Worst pharmacy service in Moreno valley. Dude sounds like he doesn't want to be on the phone with you to help and hangs up mid conversation absolutely trash place -1000 if I could rate it don't come here ?!! read more

I want to commend Jasmin. Not only was she very professional, calm with such a long line of people, patient and gave each person her undivided time, she also found my ATM card and I was able to retrieve it from her. I am so appreciative of her sincere honesty. CVS is lucky to have her! read more

I have been going to this pharmacy for over 10 yrs and have never had problems that weren't addressed. all of them being that my doctor had not sent the prescription. Behar has always reminded me when I needed my immunizations, even if I didn't want them. I have always been treated with kindness and attentiveness. It's been a different world especially with Covid disruptin our lives but I appreciate this pharmacy for all that they have done for me!! read more

Don't play the lottery machine it's I still see your money I'm so upset because it's was my favorite place to get my lottery tickets and I put 25 and it just gave me the 5 dollar ticket and I left my information and I guess I Lost 20 they said its not there problem its lottery people. read more

I really like to shop here. Cosmetics. Medicine and shampoo. I do get good coupons for being a recurring customer. Also I get up to $10 extra bucks. Pharmacy is always clean and staff is very friendly. read more

This has got to be the worst pharmacy I have ever been to. When I arrived there was one lady in front of me talking to the pharmacy staff for over 20 minutes. The staff member did not bother to tell me, "I'll be right with you" instead he was rude and unprofessional not only to her, but to me as well. I hope management is aware of the unprofessional people they hire to represent CVS pharmacy. I will never return to this pharmacy again. read more

TERRIBLE CUSTOMER SERVICE. Cash register was on her phone while trying to "help" me. Wasn't aware about the sale of the product I was purchasing and didn't even bother checking. Was being rude and quite frankly being a smartass. Clerks name was Olitla, CVS please hire better staff, this outrageous. read more

THEY NEVER HAVE ANYTHING!!! Every time I go even at the beginning of the week nothing!! They need more inventory. CVS HEADQUARTERS IF YOURE READING THIS. Why your shelf's always empty at this location!! read more

The McDonald's drive thru to your right is faster then this cvs drive thru. Just saying ....

Nice store, but at times the pharmacy will have to order your prescriptions and have you pick up the next day. read more

CVS Pharmacy - Drugstores Near Me - MORENO VALLEY, California

Terrible customer service...I went in there today asked the cash register employee for a basket because I had several items in my hands... he said we don't have any right now... continued shopping and when it was time to pay I had to wait like 30 minutes because just one register open the line grew and grew with no customer service in sight....btw...I've been there several times and the customer service is always horrible.. read more

Horrible af! Works and manager suck and don't try to coupon there they will tell u oh can o my use 1 coupon wtf where does it say that it's 1 per item . It's ALWAYS q issue at the cvs rather drive a little further down to the perris n jfk location! way better read more

My doc sends my prescription in and 3 days later I hear nothing. I call and hold for 10 min and they confirm my prescription is there. I get there and they say my order is on hold and they need my insurance card. I told them I gave it to them. They then say my prescription is not ready and I'll have to come back in 15 minutes because they never counted out the pills. Seriously? Why not call to tell me it's ready or call to say it's ok hold and ask for information. Instead I have to chase it and then it's still not ready. read more

Odd location but the service is pretty good and they have most items you need always in stock.

Seriously with the Valentines Up already!!!! The people here are great, but sure seemed overworked.