Get in line before lunch time get up to the window and they refuse to get me my medicine we are…read moregoing on lunch . What happened to customer service time to get a new pharmacy after 12 years

This pharmacy has went out of their way to make sure I received my medication. They gave me all…read morethe information to make it easy for me to understand and get my prescription. They also communicated with the doctor and updated me on what was happening and when I would get my prescription.

I went to fill a prescription that I have been filling there for the last 15 weeks and Maria. The…read morepharmacist was very rude and stated that they weren't gonna fill it without a prior insurance authorization. I told her that I would bypass my insurance and pay cash like I have been doing for the last 15 weeks and she stated that it was a violation of CVS policy to allow me to pay cash and bypass insurance. I explained that it was my legal right to pay cash for my medication and not my insurance and she stated that CVS policy supersedes Federal law. I recorded the conversation. I have called CVS customer service and the executive pharmacist. Steven returned my call and said they were going to escalate it. I will be without medication starting tomorrow. I will no longer use this Pharmacy. I will find a mom and Pop local pharmacy and start using them for my medication. When a pharmacist tells you that policy supersedes law, there is a legal issue. According to the law, I can pay cash for my prescriptions.

They filled the wrong prescription i picked it up at the drive thru window and didn't realize…read moreuntil i got home that it was the wrong prescrition (one that had been cancelled by my doctor). When i finally got through on the phone to a real person, she was rude and kept repeating that i could not return it. She claimed shw was the manager - which I doubt. I'm out $209 which they won't refund

NEVER had such horrible service. Whether I was on the phone checking prescription readiness or…read morepicking up prescriptions, the employees were RUDE, SURLY, and treated everyone with indifference and complete lack of courtesy to other customers as well, so it wasn't just me they couldn't tolerate. Will definitely WILL NOT BE Returning!

Been here a few times and the kid that works the register never says hello or thank you to anyone…read moreno manners at all I'll go where people say thank you

This CVS is still a one star review because zero is not an option…read more It's so close to my house and convenient. I pass it almost every day going to work or taking the kids to school. But the customer service at this place is just beyond terrible. Omar at the pharmacy's terrible behavior and service convinced me to take my prescription business elsewhere, but I decided to give it another shot because it's so close for grabbing a gallon of milk or something I need quick. After today I will be giving it another try. Went in this morning and was the only guy in the place. When I goto check out, there is a woman in a cvs shirt at the checkout, talking to the worker about her personal life. And some nonsense with her boyfriend. To avoid that unprofessional nonsense, I used the self check out. As usual, self check out is not programmed to match the sales in signs that they have in the store, so stuff is not reading that correctly. I hit the button for help. I get no response even though the people are less than 10 feet away from me. I tried couple things to get the machine to ring stuff up correctly and it doesn't work. At this point I just give up because I'm not overpaying for merchandise. Finally as I'm walking out the door the guy asks if I need assistance. I tell him go back to your social hour, I'll spend my money elsewhere. This place is going downhill and if location is the only thing keeping this store open. Service is trash. Spend you money elsewhere.

I don't know where the majority of the people here go to, but the people workers and pharmacists…read moreare very helpful. If I have a difficulty of any sort I can get assistance in anything, and everything that I'm looking for. Since it's a big chain I found that I could get assistance very easily. In addition to that, the CVS hundreds of miles away from the place that I use on a regular basis was able to contact the one near my home and give me assistance. So, if you're out there looking for a place to go to for a drugstore, don't let the reviews from on here push you away. There are some people who have done good business with CVS.

The place is a complete nightmare of a location. I had called in a medication a few days ago, and…read moreit should have been ready. I just made the drive over, I called in and confirmed it being available, they said yes. As I get there, it wasn;'t. So I had to wait, and waited for about 45 minutes. I'm not surprised over the one star rating this place has. They really need to get it together. Wasting peoples time isn't cool

The wait time just to pick up prescriptions that are ready is absolutely ridiculous. We waited over…read more20 minutes behind one car and then when it was our turn, it was another 10 minutes and we were already informed it was ready prior to arriving. I am going to switch to CVS or Kroger. Service is just unacceptable.

Took an elderly friend there to pick up a script at the drive thru. We got in line at 1:25 with one…read morevehicle ahead of us. We wondered how the 1:30 lunch closing worked if you are already in line and no way to exit the drive thru due to curbing. Another vehicle pulled in behind us so no way to back up either and no signage to give us a clue. The vehicle in front received their script and pulled out. We pulled up to the window that they stuck the "Closed for Lunch" sign in. I spoke to the window saying we were in line at 1:25! They replied they were closed and that the registers shut down for that hour and there was nothing they could do and to "have a nice day". Do they even know what the acronym CVS stands for? I will tell you "Consumer value stores" originally but more recently CEO's have stated "Convenience, Value, and Service." Are they kidding! Time to find a new Pharmacy.

They have always had my scripts ready in a timely fashion. I feel comfortable asking any of the…read moreservice staff any question I might have. They have had a few service people with some neurological issues, which is reassuring to me. Thank you for being in our neighborhood!

The manager here is incredibly rude. I came in with boxes boxes to ship for FedEx, which is a…read moreservice they offer, and she was extremely irritated with me. She refused to take 2/4 of my boxes saying fedex wouldn't accept them, which made zero sense since 2 were accepted and they were all in similar boxes. I will never go back to this location and would caution others against it.

Prescription was called in on a Wednesday morning . It was out of stock and they ordered it and…read moresaid it would be in the next day. Called the next day it was not in. Called on Friday it still was not in. The prescription was for an infection in my eye. Very painful. I will never have a prescription done there again. They do not care! Lorey Pacholke

Stood at consultation window to just ask a question about where to find something in the store. I…read morehad 3 associates look at me blankly and completely ignore me for several minutes. Finally I asked if it was OK to ask a question...finally the young girl did respond trying to help. The only cvs in the area that has good customer service that I know of is Garfield and Moravian.

Lab results from the drive through Covid testing came back as "unable to process". The phone number…read morethey provided via text provided no explanation. Their website says to call the number that was in the text message and also provided no additional information. Called the pharmacy and asked what it meant and they also had no idea. Checked on the CVS website for my results and nothing was there. Just go to a clinic or an urgent care. They'll provide better communication.

Why can't we be taken care of this way in the United States. I want to Canada over Holiday break vs…read moreI got extremely sick. I was able to go to telehealth in the states, but I forgot some medicine and supplies I desperately needed for my health. Not only did this store have all of the medical supplies I needed, WITHOUT PRESCRIPTION, it was affordable, and the pharmacist helped me to figure out what I needed! The pharmacy was in the back of a huge grocery store, so not only could I get my affordable medical supplies I also could get my last minute shopping supplies. Thank you country across the street for allowing us over, and taking care of us while we were there.

No longer 24hrs and staff is nasty. They stood and laughed at me as I was about to get sick.read more

UPDATE MARCH 27 2021 2:15pm. Long time customer of this rite aid. Absolutely RIDICULOUS I was…read morestanding by the "drop off" section in the pharmacy area for 8 minutes while they helped 3 customers that came after me. The Indian man employee saw me. He looked at me countless times. I didn't see his name tag otherwise would refer to him by name. Why was I made to wait there?? Finally I went to the "pick up" end to drop my script off that took 10 seconds. Sorry he was to busy to help me for a 10 whopping seconds.

At the corner of Cass Avenue and Groesbeck Highway, they have a store which is a bit smaller than…read moremost. Still, the store was well-stocked, clean and had friendly employees. When one cashier noticed people in line, another register opened and everything moved along quite well. They have a drive thru service for prescriptions. Great place for last-minute Halloween candies.