While traveling, had to pick up prescriptions. YASMIN in the pharmacy was amazing, helpful, and very professional. Everyone was great. Thank you! read more

May 5, 2026 The store does not answer the phone. It uses a horrible phone system. No one answers the phone. All calls go to Autobot and it's really annoying. You can't find out if a new prescription was sent to replace the one that required prior authorization . Horrid company. Long lines as well. Pretty much always. read more

I had to pick up a prescription today. I cane straight from urgent care and expected some wait. I was told 15 minutes. I didn't really believe that as I have had many bad experiences here. After 30 minutes, I inquired and was told they would "expedite" it. I watched the pharmacist fill many orders before 15 minutes after they "expedited" it I finally got my prescription. As I said before, this isn't the first time this has happened to me. read more

Rite Aide closes and CVS gets their business. AND THEY CANT HIRE EXTRA EMPLOYEES???? Been standing here for over ten minutes, finally get up to the head of the line when the clerk decides to take a break while the line is past the isle and leave us pissed off customers to the poor young girl all by herself!!! CVS YOU SUCK! read more

The store could be cleaner, but the pharmacy staff are polite and service oriented, that is when they are now swamped with too many customers. read more

1) They never answer the phone. 2) There is always a long line 3) A few of staff are at least friendly but they are usually the new ones and don't last long 4) Most staff are harried and give you the impression that you are a problem I changed to Amazon Pharmacy on 1/1/2025 and have had GREAT service. 24/7 phone answered by helpful, competent technicians. My medications come to my doorstep in 2 days, often next day. I only had to go to CVS because I am having surgery and am getting a controlled med for pain which had to be filled at a local pharmacy. I ended up being there for 2 1/2 hours. Ridiculous!! read more

Worst CVS ever. Stood in front for film. Kathleen never acknowledged me to assist or redirect me

This pharmacy sucks they never fill the same monthly prescription on time without issues

Even when they are really swamped, they always try their best to help. That is not easy to find these days.

When will CVS clean this store? When will they repair or replace the HVAC system? If it wasn't for the pharmacy I wouldn't bother to come inside. Even it is so busy it's never cleaned up for its customers read more

I called to check their inventory on a medicine before asking my doctor to transmit a prescription to there. It's a medication that can be in short supply. I've taken it for years and that's all in my CVS file. This pharmacy tech would not tell me if the medication was in stock or not. She required me to have my doctor call them. I explained he is busy and can't call 20 pharmacies to find out if they have any meds in stock. She refused and was extremely rude. Corporate Pharmacy indifference at its worst! read more

I've had great experiences at the Paso Robles store and CVS offers a great program called the Care Pass. We are really happy Matthew helped sign us up today for it.The pharmacy staff are nice and have been very helpful in getting me my medication when the doctor couldn't get it right and had them fix it. Sometimes it gets busy and if I ever need to go for the pharmacy, I don't go when it's their lunch hour . I've read some of the other reviews complaining about them going to lunch . Honestly people need to eat and that's the designated time. We all have busy lives just work your schedule out better. read more

Good experience but the bathroom was beyond disgusting with 0 toilet paper, dirty walls and mirror , Trash on the floor and super dirty door

Worst experience with a pharmacy I've ever had. Incredibly unhelpful. Rite Aid would fill my prescriptions all at once. Can't get CVS to do that. Obviously, they want you to come back in the store repeatedly. read more

Judging from the other reviews, perhaps July 4th was an anomaly. But the store seemed like a nice place to me. Got in and got out with what I needed. No drama. read more

CVS is terrible! The line is always long, and it is hard to get what you need. The service is unfriendly and slow.

Paso Robles CVS, VERY courteous,friendly, prompt, if any line, they see it moves quickly, *****+

I get multiple prescriptions being a Type 1 diabetic. They always have to order my short acting insulin, then when it comes in, they send me threatening texts; you have 4 days to pick up; you have 3 days to pick up; this is the last day to pick up... Then, I have to stand in line forever to pick it up! Just get it filled when I request instead of a random week or two later! Then I can schedule my LIFE around my insulin and my job What a rotten approach! read more

Went in for cOVID and FLU shots. Had an appointment. All went well as expected. We had problems with our insurance that made or stay longer. Not CVS fault. read more

Got a prescription sent to CVS Went to pick it up I was told 165$ I have numerous discount cards ( good rx , wellness etc etc ) I was told they didn't matter because my insurance sets the price Being a tad frustrated I refused the prescription , so I shopped around Right across the street was Walmart I checked with there pharmacy and the price was 95$ I opted to use Walmart When I wen to pick it up the girl at the counter looked at my cards and saved me another 65$ so my prescription cost me 30$ instead of165$ My input is CVS is a ripoff and don't be so impatient as to not shop around , these times are a little difficult so we must shop around and to hell with CVS taking advantage of senior citizens for profit read more

If you want to wait in long lines, and a horribly managed pharmacy then this is the place for you. This place is consistently understaffed so it is not an accident. If you try to transfer to another pharmacy they tell the new pharmacy they have no record of you. I waited almost 30 minutes today on the phone and he said maybe they would have my prescription ready in 2.5 hours. I told him I would like to transfer prescription to a different pharmacy and he said have them call. I told him they did and CVS said there was no record of me, he then hung up on me. Do you really want to trust such an unorganized and poorly managed pharmacy with your medications? I wonder how many prescriptions they have messed up on. read more

CVS Pharmacy - If you call CVS expect to wait 30 minutes for them to answer. - Drugstores Near Me - Paso Robles, California

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I thought it was just me, but as I sit here waiting for my booster at the CVS pharmacy on Niblick in Paso, I'm listening to the pharmacy tech Krista (sp?) as she is cutting people off from sharing their needs, making snide comments (on one call, she said sarcastically, "Have a happy day -- or don't. I don't care.") It's incredible her list of excuses for not doing her job with patience If you have a choice, go somewhere else. read more

If I could give fewer stars I would. The line for the pharmacy is practically extending outside the front of the store and they have one register open. This place has the worst customer service! read more

Picked up my RX like I do every month, waited in the long line as usual. The next day I got a survey emailed to me so I decided to answer the questions. Well, apparently the pharmacy "manager" Jessica Zafra didn't like the survey results so she felt the need to send me a very nasty Email stating that I have very poor judgment and accused me of being discriminatory. I reported her to corporate and filed a complaint. Don't know if it will help anybody in the future from being treated so disrespectfully by someone who can't even "manage" a pharmacy. read more

If there was a option for zero stars I would. The pharmacist on duty that day, took a comment I made personal and started yelling at the top of her lungs so that the whole store could hear, and then threatened to have me banned from ever getting medication anywhere at any pharmacy in the county. I'm changing pharmacies to say the least. I've ALWAYS had issues with these pharmacists. They are rude and have attitudes. Sara the manager of the pharmacy, is the worst of all. She has no issues with her pharmacists treating people like crap. read more

I've been a long time customer of CVS. Over the years they have made several improvements. The pharmacy line moves quicker, the layout of the store has been modernized a bit. The staff are friendly enough, but no one seems to like their jobs very much, but the customer service isn't lacking because if it. Good for alcohol purchases and shampoos etc when you use the app and have coupons to use. They always have a seasonal section up front so you can run in and grab something cute. read more

Well here is my latest review of this pharmacy. Disgusted. Called on a Sunday to have my Letrole refilled and the robot told me I was eligible for a refill and said "would you like me to take care of this". I said "yes" and the robot told me my prescription would be ready the same day at 2pm. I decided to wait to pick it up the next day because my experience was they promise a time and it will not be ready. I actually waited two days. Went in and sure enough it was not ready and that it was too soon to fill. Well I took my last dose that day, hello?? I have no more. How could it be too soon to refill. Like I'm not taking two a day. So here we go again. I had to deal with Abbie again, who refused to fill my prescription the last time I tried to refill my diabetic test strips. She is supposedly, the manager. Well she needs another profession bc she is dumber than dirt and she has a permanent smirk on her face. The last time she refused to fill my prescription for some lame reason, I had to call my Dr and tell him about it. Well low and behold I got a call from the pharmacy to personally tell me my prescription was approved. Come on. These are not hard drugs I need. The short of it is Walgreens was my previous pharmacy of choice by my insurance but I didn't want to drive all that way so I took a chance on CVS. Wrong, big mistake, huge. I'm going to try and change back to Walgreens. Not that they were that much better customer service, but at least they didn't have lines out the door and short staffed. They always had my prescriptions ready when promised. Goodbye CVS. I don't want to get in trouble for smacking that smirk off of Abbie's condescending face. read more

I have been waiting on hold for an insane amount of time. Every single time I call to get my medication refilled it's a battle to even get someone on the phone! Especially with the 30 plus Covid questions it feels like they have the robot ask you and then the robot on the phone doesn't even do anything!!! I have been waiting (and still am currently) on hold for half an hour and I'm loosing my mind, I just want to ask about my medication This cvs makes me very angry and I haven't even talked to a person yet!! read more

The worst managed pharmacy I've ever been too. Every month my refills stay in -progress for 3-5 days until I physically go to the pharmacy to pick them up and at the time it's a average two hour wait until they are filled. I guess I need to find another pharmacy. read more

I have never, ever in my life been so rudely treated as I was by Khrista in Pharmacy. Whatever happened to customer service? Enough said. She needs to be replaced. read more

This is the worst pharmacy in Paso Robles. I had a prescription sent in to CVS last night from a local hospital at 7:00 pm 1/27/22. I waited to pick it up today 1/28/22 so at around 1:00 pm I thought I would call first to make sure everything was ready. Well 18 hours later from initial call still not ready for pick up. The pharmacist said it would be ready in 1/2 hour. So I waited until 2:00 pm to go pick up my perception. After standing in line to wait my turn the lady behind the glass said my prescription wasn't ready yet. She goes on to tell me that there is a 40-60 minute wait time. WTF... read more

I got my 2nd covert shot here and wow what a nice pharmacy drugstore and almost partial convenience store. Everyone was nice, Everyone was nice. They had everything I needed and I was in-and-out in no time and wow if I'm in the area this is the place to stop. Thank you for your service CVS and thank you for your support of our community read more

They need a new pharmacy manager. They don't have enough staff to expedite customers or prescriptions, or even ever answer the phone. I had to move from Walmart where I was for 25 years and it was great. Now that I'm old I'm strapped with this place. It should be the other way around. read more

There really should be an option for 0 Stars. I cannot tell you how many times this location has screwed up my prescription and wasted SO much of my time, from automatically substituting a generic brand which I can't take, to failing for months to get me set up correctly on auto renewal or reminder texts, to this final, last straw - giving me absolutely no notice on my last refill that the prior authorization needed to be renewed in order for my insurance to cover the prescription. So now I'm desperately making calls and wasting an unbelievable amount of time trying to get this fixed before I run out. Just exasperated with this pharmacy. Time for a change. Update: Decided to give them over more chance. Wrong choice. Even though I have requested my prescription to be on autofill numerous times, once again CVS gave me absolutely no notice and letting me know my prescription had expired. So now I have one day to scramble and get it refilled. Thanks CVS. They also hung up on me. SO awful and rude! Absolutely looking for a new pharmacy! Update: Another example of awful customer service : The CVS app gave me a link to do a prepaid, express pick up. I paid online, got an email receipt, and went in to pick up my Rx. I asked where to pick up my express prepaid Rx since there was a huge line, and was told that they don't do express pick up! I showed her my receipt, and she said I still had to wait in the huge line!! What is the point of express pick up then?!? None, I guess. read more

Look people in the face at least once while you are helping them. Simple. Prices are also insane. 7.99 at target 10.99 here... for toothpaste read more

Apparently the store policy is to not answer the phone in the pharmacy because they are understaffed, yet every time I come in her to pick up my medications I have to wait anywhere from 45 minutes to an hour. It's quite possible to multitask but apparently they don't want to. Most of the people waiting in line have a quick question anyways. If I could go to another pharmacy I would it sucks now. read more

I have been waiting 30 minutes to pick up prescriptions. I called them in a week ago but of course they are not ready. Sitting in lobby and waiting and waiting. I would never use this pharmacy ever again. If you want to wait close to an hour, please come here!! read more

If you want you prescription to not be ready, or the store to close super early without warning, and to not have anything ready anytime then this is your pharmacy! read more

My doctor's office called in a prescription... and it's been 5 days... and no prescription yet. The online & phone status says they are working on it - no indication of when it will be ready. Really? Prescriptions should be ready in 24 hours, not 5 days and counting. It looks like I'm just another of many poor reviews for this CVS. read more

Pharmacy has been late on prescriptions every single time I have needed them. Recovering from surgery is a lot more difficult when pain meds are a whole day or more late. read more