When the pharmacy goes to lunch. They really should have somebody behind the counter to help people. What if it's an emergency? Like an asthma inhaler or nitro glycerin!! Etc. Do better read more

i've been at the pharmacy for an hour. the first lady said 20 minutes. the dude 2x later in 20 min increments keeps saying 20 minutes. f them and their medicine. eat a d*** read more

Called at 12 asking for status of my prescription, was told it would be ready at 2. Came to pharmacy at 2:30, was told it still wasn't ready and to return in 10 minutes. After browsing for 20 I went back to the pharmacy and was told it still wasn't ready and to return in a few minutes. It was finally ready after 3. The whole store has crates all over in the aisles, appears messy and disorganized. The deodorant is locked up and you have to press a button for assistance. Despite seeing 4 workers up front not one came to help, I had to go searching for someone to help. At this point half the store is locked up and workers looked annoyed when you ask for help getting the things you need. read more

Sometimes the staff is just there they don't really help. I noticed they hire a lot of young people so that might be a big reason why. The store has definitely improved as far as appearance and cleanliness though read more

Very disappointed in the pharmacy. I called to make sure the Novavax vaccine was in stock and was told I couldn't have it. The pharmacist said she was prevented from processing the shot for me because her computer wouldn't let her since it went against CDC guidelines. Not true - https://www.cdc.gov/vaccines/covid-19/clinical-considerations/interim-considerations-us.html#table-02 read more

My doctor accidentally sent my drugs to CVS so I had them fill it at this location. Tried to call several times at different times of day and no one answers to phone. Recently I went to pick up my prescription and stood in line for about 12 minutes (I was listening to music so I timed it for reference) and when I got up to the counter the young man said I should go to the consultation area and talk to the pharmacist. Went there and she said oh yeah we're getting it ready for you just wait a few minutes. Fine. Wandered around and got things I needed, paid, went back to the pharmacy. Waited in line again where two separate people randomly walked over and interrupted the cashier for help. Once he left from behind the counter to go unlock something for someone. I get that everyone kind of does everything, but when there's one person behind the pharmacy "helping" customers they should stay there. When it was finally my turn I was told the copay for my one medication was $41. I said hmm even with my insurance? He said yes. Dumb ol' me didn't check until I got home when I see they used a coupon instead of my insurance. Called up today and long story short she said the insurance they have on file says it's inactive. SO WHY DID NO ONE TELL ME THIS?? I understand I could have spoken up, but I was so frustrated I didn't want to wait anymore. I literally have $1 to my name. No exaggeration. I can't afford to pay $40 for my drugs. That's why I have Medicaid. Get people who actually care / know what they're doing and I might consider coming back. For now I'll drive the inconvenient 20 mins to Walgreens. read more

Wish I could give 0 stars, the employees here are like little kids or wild rude. Cursing infront of customers, disrespecting elderly people, no regard for customers at all. This was just in one visit today. Crazy customers have to deal with this!!! read more

This has been one my pharmacy's since moving to the island. The workers are always welcoming, smiling & patient. They go above and beyond to assist their customers. I don't get rude or dismissive, but helpful & empathetic as a pharmacy should be. People come in because they are not quite 100 percent, so having good work ethic & disposition is required. Of course you get irate customers who are less than pleasant & I've seen them in action, but when you meet smiling faces, mirror that. It's all about good karma. You'll never feel like a burden visiting this CVS location. Good job, guys & keep up the good work. You are appreciated. read more

I really don't care for CVS because the items are over priced!! I like Walgreens but there isn't one close by! There is a big parking lot but the parking lot sucks!! It's always busy and the people act crazy in the parking lot! I think the parking lot is crazy because CVS have a drive thru pharmacy, Dunkin Donuts, Redbox and a nail shop all in one location!!! This is one stop shop for breakfast, lunch, meds, food shopping & beauty!!! I like the redbox there because they have a sun screen protector which they should have at all redbox!!! read more

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Today I went to pick up my prescription and there was a miscommunication between a nice helpful pharmacist by the name of Arlene and my child's pediatrician about the dose of medication. My daughter was in the hospital with 106 fever recently and sick again past 3 days with 104 fever. This antibiotic was urgent. The baby needed this 1st dose asap and I went there straight from the doctors to pick it up. They sent it right over but she needed to confirm dose with doctor. She asked me to come back in 15-20 minutes which wound up being a few minutes before they shut for lunch. A different woman by the name of Nina came to the window, I tried to explain the situation and asked her to double check with the pharmacist before they closed. She rudely continued to talk over me repeating several times to "read the lunch sign" and cut off the microphone. As a mother, worried about her very sick child, this was so upsetting, as anyone could imagine. I went in the store when they opened and this woman Nina and I got into a very loud, heated, verbal argument where we were both yelling. During this argument she stated I belonged in the "GHETTO" with the "LOWLIVES and "HOOD RATS" Now I knew I was dealing with a racist woman and didn't want to waste anymore energy on such a person. She also said she was a mother of 5, which would make you wonder how she could be so heartless about checking on a sick child's urgent medication. Her lunch was more important. The pharmacist Arlene, was kind enough to give me her name to report and further help me get the medication as quickly as possible. read more

I'm pretty satisfied with this CVS. They always have everything they are supposed to have and even when there only one cashier the line moves pretty swimmingly. read more

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This has got to be the worst pharmacy in NYC. They don't answer the phones in the pharmacy area. How the heck can you get information about a prescription if they don't answer their phones? They pick up ~ ask you to hold and then leave you on hold. I called them countless times. Spoke to someone in the pharmacy about it but they don't care. I'M DONE WITH THEM. I'm so sorry Walgreen's closed the location I used to go to. They were much, much better than CVS. read more

I'm so used to being in Brooklyn, an not finding parking, dodging ticket agents lol that it's super awesome that I can go straight to the drive through an handle my business at the pharmacy. Inside the store are friendly employees. I'm in there so much they already know me an my boys names, it's cute. Great staff but they can be a bit more stocked on the shells. definitely love this cvs, I'll keep coming back read more

Never go here they do not care about customer satisfaction, customer loyalty or customer service. Second chance I gave this place and deff my last. I'd rather die then go there again or travel to Walgreens .... read more

The Rosebank CVS, located at 1125 Bay Street, is one of the best run stores on Staten Island. The managers - Rose, Latesha and Olivia do an excellent job of keeping the store well stocked, providing excellent customer service and keeping checkout lines moving. Jameel, the photo tech, has been in the store a very long time and knows his business. As a photographer himself, someone who shoots both film and digital, Jameel takes pride in his work and is quite knowledgeable. The store has a respectable sampling of items from every category of goods you'd expect from a drugstore chain: cold drinks, including soda, beer and healthier options; non-perishable staples, i.e. canned soups, cereals and a very large assortment of Kind bars and other snacks you'd expect to find in a health food store. The toiletries aisles are well stocked and to my surprise include double edge razor blades and safety razors - I've used a safety razor since I was a teenager, 800 years ago, and am glad a local drugstore stocks blades. I just don't see myself using a plastic razor with twelve blades. With this CVS nearby, I don't have to. The pharmacy is quick and efficient and the staff courteous and knowledgeable. If you need vitamins or wrist braces, diapers or denture adhesive, they have it. The chocolate aisle, essential for this reviewer, is well stocked with Lindt brand high octane (high cocoa content) bars in a variety of flavours. The seasonal aisle is always well stocked and, as a photographer, is useful to me as a source of still life props, especially around Halloween. Bottom line: due to the dedication of the staff this CVS gets five stars. read more

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The check-out experience is the worst. This location have 3 rudimentary self check out kiosks and the employees seem to hate to work the regular registers. I have been to this location 4 times and I always find rather dark: several of the fluorescent lights are constantly out or turned off. At least there one of those redbox kiosks outside... You know, for people that don't know about streaming movies. At least there's a parking lot. read more

This is the worst pharmacy, their drive thru is horrible! They got to put their act together

Five stars only because the older lady who I always see around the register area knows how to treat people and is an absolute sweetheart. If not for her I'd give place two stars. read more

This is just a typical CVS. It's got basically everything expected in a convenience store. The self-check out is a nice thing to have, but they should maybe have more people running the registers too. Last time I went, there were boxes everywhere and I could reach the items I wanted behind them. It's just not always organized in there. read more

It is a good and important place, and I wish there were more CVS. But I have a big tip for the people who in charge of CVS, and not just for this location: Have someone at the entrance that will say help, and will ask: How can I help you? Very basic, but can change a lot when you need medicine and obviously you don't feel so well. Because to look for medicine for yourself can be tough with all the different options. read more