I am long time member of CVS in CA. Recently relocated to Texas. My first few experiences with pharmacy went good. Today rude is not what I experienced from pharmacist. One might chose death of lack of medication before dealing with her. 2 stars for honesty tho. When I asked "do you realize how rude your being"? Her response. "Yes". She then told me I could go elsewhere to get prescription filled. Solid advice from her. Remember these are long time scripts filled through CVS for years. read more

This is the worst CVS pharmacy ever. They are so slow. I was hoping it was just a fluke the first time and I gave them one more chance. I waited in the drive thru for 30 minutes, with only two cars in front of me. How is that even possible. 15 minutes per transaction... I will be finding a new pharmacy to use. read more

This is by far the worst pharmacy around. The techs and pharmacists are so rude. Save yourself from them and go to Gloyers across the street or ANY one other than this one. Never experienced such rudeness from "professional" people. read more

O stars, believe every bad review you see my son was rushed to the er with an allergic reaction & someone on the clock today named Haleem proceeded instead of doing her job & minding her business. Expressed the medication can be bought OTC instead of filling the script. (her one job).. and then has my partner take a lap just to tell him the anti-biotics ordered to correct his allergic reaction were not in stock. Then express the furthest away is in HUMBLE. My son is 11 months-A BABY. Cold heartless.. I have a few different words. Argues over the phone & talks over me then hung up, I'm excited to see how well she keeps that energy in person. Hate to be a Karen but manager will definitely hear about you & your lack of interpersonal skills, de-escalation, professionalism. I hope when it comes to you, you don't come across such a passive cont when your child is in need. You deserve to flip burgers not manage medications with your nasty attitude. read more

All I needed were test strips that were behind the counter in the pharmacy, because they were out of stock on the store shelves. Instead of just handing them to me, I was told to go stand in the line of 5 people picking up their medications in order to get them... are you serious?! RESTOCK THE SHELVES! I shouldn't have to be made to wait in a line to retrieve something that's supposed to be available to run in and grab from the shelf, especially for medical needs. FYI, a lady waiting in that line was vocal about how poor the service is here too. Just terrible!!!!! My daughter was having issues with her glucose level and I was really desperate to check them because unfortunately, I left those items at home, and I'm not from this area of town. It's unfortunate really. If she wasn't willing to help, why did she even ask me what I needed? It literally made no sense at all. read more

I went by the CVS on my way home today to pick up my scripts and inquired about a inhaler that has been prescribed for me and the cost of said product which I already knew was pricey.After talking to one of the pharmacist for just a minute I was so relived to hear what my cost would be I told the lady I loved her which got some laughs from the staff. There were 5 to 6 staff back there and all were busy. been using this CVS location for at least a couple of decades. We have a closer location now with a new store but I and my wife have not had any issues with the Tomball store and will continue to take our business there and I have a belief that you cannot please everybody so to the staff at 815 main st. in tomball just keep doing your best and everything else will will be fine! read more

Terrible store. The store manager has a nasty attitude and has 0 people skills. Not all CVS stores are the same but avoid this one if you can. read more

CVS usually has what I went in there for. Just don't expect any assistance, including with check-out. There have even been times when I wondered if the store was completely unmanned and just monitored with cameras. Literally. I'd go in, see three other customers, we all check out and bag our own stuff, and in no place in the store did I see an employee. It was eerie. We have had good experience picking up prescriptions from the drive-through. read more

My 1st negative review ever but well deserved. The absolute worst pharmacy in every way possible. This is a long time coming! I finally broke up with CVS after 20+ years. Unclean Unprofessional Unfriendly Incompetent Unorganized An embarrassment to TOMBALL! *To be clear, this is for the pharmacy only. The store & photo center are great! read more

This store has a 2 rating only because customers can't give it a zero. Always understaffed, poor customer service, usually long waits, out of meds more than they should be, I need a 3 month supply of syringes and the last 3 times I needed them they were out. That's 9 months. Currently waiting on a med for 3 days. Each day the app says it will arrive that day but it doesn't. Went in today and the sleepy you man said "we just got some meds in. It could be here". Did he go check? No. He said "you can wait around about 30 minutes maybe someone can check". Talked to the pharmacist this afternoon. No meds. She could care less. No idea when they would arrive. No apologies. Told her I was taking my business elsewhere and was reporting them to corporate. She said ok and hung up. Insurance in the past made me use CVS. No more. Goodbye CVS. read more

Worst pharmacy and extremely slow they told me 15 more min when I specifically requested it be ready at 3 drive thru person said 15 more min Ok went inside to wait I even gave them an additional 5 well 30 min later still not ready and I didn't appreciate the techs attitude She says I need to verify this -ok was that not done when I called it in If they are going to take in these many customers get more employees And this is not the first or second or third time this happens Will change pharmacy from now on read more

If I could give a "0" or negative rating I would. I've been using CVS Main Street/Tomball for several years as insurance dictates, and it has been a continuous journey of bad service, incompetent pharmacists and technicians. DO NOT use this pharmacy for your prescriptions as they won't be filled in a timely manner, the charge for the prescriptions varies with each order, they can't read the prescription instructions, & the prescriptions are often filled incorrectly, and the staff unprofessional and rude. Terrible customer service! read more

I am so angry with CVS right now! I just sat in the line to pick up a prescription for my father, for about 15 minutes! Only to finally make it to window and they are closed! It's now 1:30 and they don't care that you have been waiting! I can't wait around for 30 minutes in town! read more

My pain doctor sent my prescription the pharmacist chose not to fill it because I have another medication similar. My doctor change my meds because other didn't work for me. The young pharmacist chose to use her own option. I didn't pay a doctors visit to have a know it all , decide my doctor is not right. read more

This dumb ass place keeps not stocking my medicine properly and saying it's on back order, last time they did it for 3 days. The last time was only 3 months ago read more

Call you wait over 20 mins for someone to answer. Refill - they are out of stock on meds that are refilled monthly. Customer service is non-existent at this pharmacy. read more

It is so frustrating to go to this pharmacy! They don't use both windows at drive up, but people wait there expecting to be like all other windows. Instead, there are no signs until the rude clerk comes over speaker to tell you they don't use. The attitude of the clerk's and people on phone at pharmacy are terrible It would be better to go to any other pharmacy in this chain.l read more

Rude staff at the pharmacy. The tech at the drive thru window was soooo rude and purposely tried to go slow when I complained for waiting for 30 minutes. She then glared at me during checkout. Unbelievable! read more

They want us to start using self checkout and I was behind 2 elderly customers who didn't understand how to do it. They were getting flustered and confused, and the cvs person didn't want to open up register because they said that they weren't allowed to. Cvs is pushing self checkout. Ridiculous!! What happened to getting helped and customer service?!? Getting rid of their employees but not lowering prices. read more

This is a horrible Pharmacy. Their customer service is extremely poor and they are rude. If they are shorthanded they should hire more people but I get a different story every time I call and they blame others including the doctors. None of the staff has compassion at least none of the ones that I have interacted with. read more

CVS pharmacy is the worst. I would love to give a 0 rating. We got a call saying our prescription was ready, so we go to the drive thru to pick it up. They say they don't have the prescription and to contact doctor. We do. We get a message from the doctor saying they refilled prescription. A day later we get another call saying prescription is ready. We go and they say it's not ready and they don't have a prescription for the medicine. We do this for another 2 times. Pharmacy blamed doctor and insurance company. We got the doctors office to call to see why we couldn't get the rx filled and the doctors office tells us they sent the prescription 2 days prior and it's been sitting in the bin at cvs where they keep the prescriptions. Do not take your prescriptions here as they either don't know what they're doing or don't have an updated system. read more

Great staff and service! I've been a pharmacy customer for years.

This pharmacy is awful and we have to use them for our monthly prescriptions per stupid insurance company. Don't choose this CVS!!!!. They always leave you on hold for 30+ minutes, prescriptions take 2+ hours to be ready. They people are nice but they just don't seem efficient or organized. read more

Avoid like a plague. Never answer their phones, rude and disrespectful when they do. You end up getting flooded several times a day from phone number you can't call back to tell them to stop calling. Reporting for Harassment next time it happens. read more

Not sure if the pharmacy is understaffed but they are very slow. Especially if you use the drive thru.

Check your meds before you leave. They didn't reconstitute/mix my son's reflux medication nor did they give me a syringe to give the medicine with. Luckily I have a medical background and was able to do it myself and I had a small enough syringe at home to be able to give the medicine to my newborn. When I called, the pharmacist apologized and said she would talk to the tech who filled it but be sure you check your meds before you leave for yours and your family's safety. read more

First my fathers prescription was suppose to be ready yesterday at 6 . Then we came today and it won't be ready again until 6? This is just ridiculous. He needs his medicine. read more

Do not order photos from this location. They use cheap and thin photo paper, and most photos print out blurry. Not worth the $$. Try somewhere else. read more

I needed a prescription that my Dr. put through after having a surgery. I was using a catheter at the time and this medicine would help me be able to "go" on my own. I was in extreme pain and was in tears when the staff from CVS called to tell me the medication had been discontinued. I had to go through a three day weekend in the same pain and after doing my own research found it had NOT been discontinued. After contacting CVS it turns out that she only bothered to look at one distributor and not the others who still had the medicine. If you are in a pharmacy staff position it is important not to be lazy. Patients depend on you to do your job! I will be taking my business to a different CVS on Northpoint. This is not the only bad experience I have had but the others were not an emergency situation as this one. Please hire competent employees! read more

I had to switch my prescriptions to CVS due to my new insurance and this stores staff is so rude. Every time I go in for my refills they are curt . I have tried to be nice and make conversation with each person and it doesn't help. Erica is particularly rude. I hope by writing this review something will be done about it. It is not good customer service. read more

Great location for me and have always had good service. I like the hours they are open also. The in store coupons are the best !

I left the ER at 5:30 pm on a Sunday. Called CVS to see if they could fill my prescription b/c they closed at 6pm. Got there at 5:50pm and they filled my prescription right away. Big thanks to the ladies behind the counter! read more

This pharmacy used to be GREAT! Notice I said USED TO BE. I don't know if they've gotten new staff that doesn't know their job, but TWO times now they said my Rx would be ready by one time and went to pick it up and there was no Rx!!! I had to tell them to fill my Rx!! It's sad that the old employees were Johnny on the spot, ready and willing to help out and do a competent job. Not so much anymore. read more

All pharmacy staff have been pleasant to work with and helpful. The pharmacists have been compassionate and knowledgeable the times I have spoken to them. read more