Fantastic. AC wasn't working. replaced capacitor, added R22 refrigerant. Vixiene was great, prompt,…read morefriendly, helpful, and the price was great. Think we know where a leak is and I will monitor for it (look for the dye) as instructed after/because he's leaving to help another person. I am so happy. (I rarely leave comments. don't like to do it, but HE deserves one.)

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

Toms Quality are very professional, knowledgeable, and honest... Jordan was great... he…read moremeticulously diagnosed the issue and came back with the part and just did a clean and thorough job.., very pleased with their service... Also they were on time and responded promptly.. I will continue to use their services

I called Tom's Quality after my regular AC guy bailed on me and they sent their tech the same day…read more Jordan who was a god send, he found the issue in a matter of minutes and had me up and going soon after. They charged me a fair price and they were amazing from start to finish! Needless to say, Tom's Quality is now my go to for AC repair!

North Houston, I-45 @ FM 1960. A/C had stopped cooling. Outside temp was high 80's. Called on…read moreMonday morning, 06/03/24. Mike (owner?) answered and said he would send out Stephan that afternoon at 2:00 p.m.. I left to take a return to the USPS on Red Oak but couldn't get away in time for the appointment. Stephan called as I was leaving the Post Office and he agreed to wait until I got home. Stephan quickly diagnosed the problem (failed capacitor) and had a replacement in hand. He explained the cost, which was more than fair. Stephan quickly installed the replacement and tested to insure it was working properly. He went inside and checked and adjusted the thermostat at no additional charge. High quality work at a more than fair price. I'll definitely use this provider in the future.

I just got off the phone with Mr. Reliable and not only am I extremely dissatisfied but I also feel…read moreinsulted by the dispatch manager that I spoke with. I explained that I was unaware that Comfort Squad was bought out by Mr. Reliable, so I called them for a service because my drain from the hvac drip pan appeared to be draining quite a bit from the hose in the attic. I have a service plan with Comfort Squad, so I called them to see if there is a bigger problem or a clog. The service tech came for 5 min and said you need a plumber because your sink on the other side of the house is draining slowly and that is probably the issue. Ultimately, that may be the issue, but as I said the tech was here maybe 5 min. He then states the cost is $50.00. I said for what. You have been here 5 min. I state I have a service plan from Comfort Squad, even at that point he still does not point out that Comfort Squad was bought out and we don't use their service plan. He said, I will let the office know. So then the office calls me and states that I have a charge of $50.00. I explain, I had a service plan, and that the tech was here for 5 minutes or less. So I say, go a head and invoice me, I think this is BS but go ahead and invoice me. The dispatch manager then tells me how they are no longer Comfort Squad and I asked why haven't you sent out a notice to all of the past clients of Comfort Squad and let us know what changes to expect. He then states, "well we can not come out for any new services until the $50.00 is paid." This is where I felt insulted because I already requested the invoice and said I was going to pay, why are you telling me if I do not pay..." Unfortunately, I am extremely dissatisfied with this entire process. Because now that I think of it, why didn't the person I set the appointment with yesterday on the phone inform me it would be $50.00 and that they were no longer Comfort Squad. It's unfortunate because I brought business to Comfort Squad because they had such spectacular service. What a change...

I had set up an appointment for an ac check for next week, and wouldn't you know, the unit stopped…read moreworking the week before! I sent a message through their online chat, they responded immediately, and had an appointment the same day! Ethan was on time, polite, straightforward about pricing, and completed the work quickly. I would recommend this company to family and friends.

I began using this company for my HVAC needs in 1976, today, my family continues to rely on them…read morefor fast, dependable and honest service. I highly recommend them for HVAC repairs, replacements, and annual maintenance. I guarantee, you can not go wrong with the Backslee Family. Dan Devine, and Family.

Michael did a good job on my AC .He new what was wrong with it and got it fixed. I highly…read morerecommend this place

I've known Rick for 25+ years and called upon him for service…read more Advised him of low air volume and low temperature in the house not matching thermostat. He tells me after his " inspection" that the system should be replaced and minimum the circuit board replaced ($1100.00). I go into the attic after and immediately hear air leaking heavily and find in coming from the coil box along with water literally POURING from the coil box, down through the box below, down all the wiring next to the circuit board and pooling in the bottom!!! Advised him of low air volume and low temperature in the house no matching thermostat. He tells me after his " inspection" that the system should be replaced and minimum the circuit board replaced ($1100.00). I go into the attic after to immediately hear air leaking heavily and find in coming from the coil box along with water literally POURINGfrom the coil box, down through the box below, down all the wiring next to the circuit board and pooling in the bottom!!! It took me 5 minutes to seal the air leak and water leak. I took pictures and videos of what he failed to observe or share along with contacting Lennox to find the EXACT BOARD was $220. (NOT NEEDED) I can honestly say I'm at a complete loss for words that this "quality" of service is out there. He charged $165.00 for this "inspection" and let everything else observed just simply go on!

Got HVAC Heroes to replace my existing HVAC system with a new one…read morein September 2023. HVAC Heroes had both air conditioning and heating replaced. They had a contract for 2 years of labor service In October when the temperatures started to fall, my heater was not working and did not warm up the house. The technician came in and replaced the zoning system and charged me an additional large amount. Even after that, the heater is not working. I have tried to follow up with their technician and their office to help get someone to come and fix the issue. I am not getting any response or help to resolve the issue I would give -1 rating to them if possible. With faulty installation from the beginning and not helping to fix or resolve the issue, it has been a nightmare to deal with this vendor.

HVAC Heroes were true heroes today in this heat! Quick…read moreresponse and quick fix! Highly recommend!

Great folks at NBL. Always responsive and keeping you in the loop on things to monitor. Fair…read morepricing. Been my go to.

A/c wasn't cooling. Sent in request via Yelp. Response was immediate - received a phone call from…read moreJanet as soon as I submitted the request. Was able to schedule an appointment for 2 hrs later. Larry the technician came right on time for the appointment. He was very professional and explained everything clearly. Answered all my questions. Simple replacement of capacitor, which he had on hand. He checked freon levels as well. Recommended maintenance services for future consideration. Pricing was comparable to a previous capacitor replacement from 5 years prior. No diagnostic fee and no pressure. Would recommend for quick response and professional service.

Here is a factual timeline of my HVAC service experiences:…read more June 2, 2024: Hired Texas Air Care A/C & Heating for a non-functional HVAC. Paid $394.00. Invoice states "Replced t-stat and fuse. Found short at t-stat, repaired. T-stat old, christmas lights sound, and wire bent in wall to mount properly." An Emerson 1F78-144 thermostat was installed. June 3, 2024: Had Temperature Pro Katy-Cypress perform a system evaluation. July 5, 2024: AC experienced issues. Excel Air LLC replaced a dual run capacitor. July 11, 2024: AC stopped working again. Contacted Texas Air Care A/C & Heating. Paid an additional $228.95. Invoice states "Found small short in low volt wire under Cougs - Have spot on wire stripped back wire & re-connected. Con Vactor seems ok - monitor," and a fuse was replaced. December 27, 2024: The same HVAC issue recurred. Excel Air LLC was called. They replaced the Emerson 1F78-144 thermostat that Texas Air Care A/C & Heating had installed on June 2nd. The HVAC system has functioned since this thermostat replacement by Excel Air LLC.

"I'm happy to do a service call but it's gotta wait because I've got people with working no air"…read more That's everything you need to know about John's ethics. I called him because my Lennox machine wasn't blowing cold air. Over the phone, he let me know that Lennox has an issue with evaporator coils and I likely have a leak. I have him come to my house less than 24 hours later and he takes a look at the unit. The unit went into protection mode due to a power surge. John told me over the phone that we would be looking at a major repair because I failed to mention the power surge, so he didn't know. But he looked at the unit and explained to me that a power surge will turn ACs into fan systems, and that all I have to do next time is wait an hour and turn the unit back on. No upsell, just 99 dollars for his time and expertise. I was prepare to spend thousands. At that point, I felt very comfortable with John's ethics. It's a good thing to have. I asked him to do a service on the machines (clean, etc, yearly maintenance) and he told me he was happy to. However, his priority was to get customers with no working AC up and running. I'm okay with that. It's a sign of good principles. Also, he told me he's proud of his install work. I know my machines will break again, and when they do I hope he'll be around to help.