Got HVAC Heroes to replace my existing HVAC system with a new one in September 2023. HVAC Heroes had both air conditioning and heating replaced. They had a contract for 2 years of labor service In October when the temperatures started to fall, my heater was not working and did not warm up the house. The technician came in and replaced the zoning system and charged me an additional large amount. Even after that, the heater is not working. I have tried to follow up with their technician and their office to help get someone to come and fix the issue. I am not getting any response or help to resolve the issue I would give -1 rating to them if possible. With faulty installation from the beginning and not helping to fix or resolve the issue, it has been a nightmare to deal with this vendor. read more

HVAC Heroes - NEST thermostat detecting that heating not working - Heating & Air Conditioning/HVAC Near Me

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HVAC Heroes were true heroes today in this heat! Quick response and quick fix! Highly recommend! read more

We have used HVAC Hereos twice, once last fall and again after the winds in Houston in May. Both times I have had great service with the tech. They were friendly and got to work to fix the issue. I would recommend them for any AC or heating needs you need. read more

Words cannot express my gratitude and thankfulness for HVAC Heroes. In this day and age with so many scams and companies out to take a person. It is nice to know that honest people are still here like Triston at HVAC Heroes. We say this because we called John Moore Services about 5 days ago and they sent Miles Randall to our house one of their AC Technicians. I suffered terribly in the heat for several days because I could not afford to get my AC fixed. It has been ungodly hot here in Texas for the past several days with temps ranging from the 90-105. The John Moore Services Technician told me that we needed a new compressor, and the cost would be $6299.00, and that we might as well replace the entire unit for around $8000.00 We could not afford that so we watched about 50 videos on YouTube, replaced the capacitor which is the battery, and installed a hard start kit to get the compressor going again, even changed the filter in the furnace. The compressor started working after that, so we knew that the John Moore Technician was lying about needing a new unit or compressor, however, the system was blowing hot air and the temperature would only go down a few degrees. I forgot to mention my house is only 8 years old. We contacted HVAC Heroes after reading their reviews. They showed up an hour early inspected our air conditioner and said that all we needed was refrigerant which cost $75 per pound. Our house is nice and cold now. A Million Thanks!!!!!!!!!!!!!!!!!! HVAC Heroes, Thank you again, Triston for your integrity and running an honest company. We wish you all the BEST Tonya & Jason read more

Total scam artists. Do not use these people. Overcharged the A/C unit and used the wrong Freon. When confronted with the mistake instead of fixing it they said it was a lie and would see us in court. Nice to your face and then horrible afterwards. I see other reviews with the same issue. Call anyone else but these losers Update - owner finally returned the money read more

NO. Just NO. We had the Heroes install 3 new units - all 3 evaporator and condenser coils (the indoor and outdoor units) in 2017. They warranty their work for 2 years - and for two years they Heroically avoided our calls. It was as if they recognized our phone numbers and would not answer. We had to resort to borrowing other people's phones to reach someone. Their main number doesn't even tell you who you're calling and you have to leave a message - except their mailbox was always full. We have had problems with all 3 units ever since they were installed, and not one of these Heroes could ever gave us a diagnosis that made any sense. We paid the Heroes $20,000 and they gave us an invoice that doesn't even remotely reflect what they did. It simply states that they installed two 3 ton units and one 4 ton. That's it. No model numbers, no itemization of materials, labor, etc. A Heroic oversimplification, bordering on fraud. It has been 2 years and my Hero warranty is up. Naturally, here we are in the middle of a heat wave and our AC is out - AGAIN. We've called in several other AC companies to evaluate the system and are just BEGINNING to learn how badly we screwed up hiring the Heroes. For instance: 1. Not one of the evaporator coils (indoor) are the same size as the condenser coils (outdoor). All the evaporator coils are a ton (and more!) larger than their corresponding condensers. Any Heroes want to tell me why this isn't a problem? 2. The Heroes did not flush / vacuum the existing copper tubing of the refrigerant system which used R22 freon. They simply added R410A, which has damaged two of the 3 units (and will likely eventually cause the 3rd unit to fail any day now). As I understand it, leaving residual R22 in the tubing causes the compressor to stick and eventually fail, among other things. It is also the most likely culprit for blockages in the copper tubing - all of which had to be replaced yesterday at a cost of $1,600 (and that's just one unit y'all). 3. These Heroes didn't seal the plenums, blowers or return ducts, leaving gaps of 1" in some places. This allows cold air to escape into the attic. It also allows the unit to pull in 120° air from the attic (instead of pulling in 75° air from the house). When outdoor temps are 95°, the BEST all three units can do is bring us down to 80° inside. 4. An aluminum gas line is sitting directly on the external casing of the furnace instead of running from a steel elbow pipe. Over time, friction caused by running the blower could wear a hole in that aluminum gas line, causing a gas leak in our attic. One of the Heroes also ran that same gas line so that it touched the furnace exhaust duct. This is just some of the major stuff we've learned so far. I'll come back here and update as we find out more (unless our lawyer decides that would be imprudent). Some of the minor stuff we've dealt with over the last two years warrants mentioning, but I'm out of room so I'll just say sloppy, careless, leaky, trashy, and shady. So in a word: NO. They don't just "happen" to be doing a big job right now where they can score you some AC units dirt cheap and it is not your lucky day. Skip these Heroes and keep looking. read more

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Terrible, horrible, downright negligent. Not to mention they can't install a new unit correctly. In 11 days I have had to call them out twice to replace the freon in a new unit. The problem still has not been rectified. Have waited hours for someone to come and I'm the sucker because not only did I pay $8000 for a unit but I'm also paying my electric company for the hot air blowing from my vents. I'm not an HVAC tech but I have enough common sense to see that I picked a bad company. DO NOT USE THIS COMPANY. There is ZERO respect for their customers. Seems to be a very young and inexperienced team. Doubt they will ever become an experienced team thought as I do not see much of a future for this sham of a "company". read more

whatever you do don't use this company! They were very prompt in coming the first time even showed up early. the next day they installed the new a/c and coil, while they were doing the install I noticed they were reusing the old copper pipes and on the paperwork is said they were installing new ones. when we brought it up they said it was a typo. we asked for a breakdown of the bill and they wouldnt give us one, the owner Tristan was even rude to use over text. Once they finished and left I noticed they had broken the ladder going into the attic, and just didn't bother to fix it. Two days later after the install, the Freon ran out, they sent someone out here to fix it and it was cool again for about a week and a half and now the Freon is empty again. Then they had the nerve to say we'll try to get somebody out as soon as we can instead of saying we'll have somebody come out there today to fix it.You would think it would be a priority since they didn't fix it last time. Overall I found that they were very shady. They don't care to make sure that their work is done correctly. Even once coming back out to fix it after two days of it being installed they still didn't fix the problem. Once they get paid, they don't care. they also removed the drip pan from underneath the coil so if the pipe ever backs up, it's gonna cause water damage on the ceiling. read more

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Triston and his team are proven HVAC experts. They will fix your air conditioning in a quick and painless experience. They're not the cheapest around, but they do it right the first time. read more

Highly recommended. Very professional and polite on time and had it up and running in matter of minutes.

Poor customer service and quality of installation I cannot get the serial number off the Goodman box coil unit because installer did a tape and float over the label Now I have other issues but cannot seem to get customer service to answer my voice messages read more

My A/C was broke so I had to get a new system so I called HVAC & they were able to replace it right away. Will definitley be recommending to family & friends. 10/10 service with great prices!! Thank you Adrian for the help. read more

These guys are crooked. Literally tried to charge me thousands more than the company I called after them. They said the part would be $2400 and that I would also need to replace another part that cost $1400. The guy told me at that point I might as well spend $4600 for a new one. Told them I would think about it and had another company come out and it was less than $1k for them to fix my ac. Always get a second quote. Companies like this depend on people trusting them just because they do it for a living. Be very aware of the people you hire and please read reviews and get second opinions. read more

We had some A/C issues and found HVAC Heroes on Thumbtack, Triston and Taylor were extremely responsive, helpful and professional! I will be reaching out to them for help with any future A/C issues and installations. read more

Had our a/c compressor go out and had call to check prices. Seemed reasonable from 2 others repair techs. This is on a Friday evening at 5pm when Hvac stores are closed. I had a hunch it was the capacitor with the way the compressor wasn't fully engaging. Tristan showed up at around 9pm (he gave a heads up prior that it would be late) which is fine. He had a replacement capacitor in the truck and just like that he was done in 10 minutes. I double checked to make sure cold air was blowing. My compressor is only 2 years old and so Tristan mentioned he should be able to get. It covered under warranty and credit me back the difference. Super nice guy and from my first impression honest in wanting to make sure I was good. If anything else should come up he'll be first on my list. Thank you for taking care of us read more

They are HEROS!!! Called that morning by 9am and they came by 1:20pm. The tech, Darren, came diagnosed the problem, repaired it and left by 1:58pm. This was a GREAT experience, because he did not try to up sell me or add any other services. He did the work and even did a little extra for me. I will call them in the future for A/C or heating service and refer them to my neighbors and friends. It is hard to fine an A/C company that doesn't want to sell you a new unit or add on additional services. They are HVAC HEROS!!!!!!!!! read more

I do not recommend. Poor customer service, never calls you back, no communication. Too busy to schedule promptly.

Triston is great, helped out many times with emergency repairs, and doesn't price gouge the situation. If you want to support a local HVAC company in Houston, they're the ones to use!!! read more

I feel like 5 stars is cheating, they deserve 10 stars. I have used the big AC companies for over 25 years, but no more. HVAC Heroes is my go to AC company. I was truly blown away by Tristan's honesty and saving me tons of money that the big AC companies wanted me to pay. I want to buy a lottery ticket now, as I feel like it is my lucky day, as I had HVAC Heroes come out to my house and save me tons of money. There is no other AC company in my phone now, except for HVAC Heroes. I read some of the reviews, and feel like they reviewed a different company, these guys are the best. read more

Had some issues where they took the valve locking caps but Triston returned it a d checked the pressure.

After paying $4,000+ and 4 visits from them, we still have a system that's broken. If I could give 0 stars, I would. We had to have another company come out and repair the damage they did. They have no clue what they are doing, DO NOT HIRE them. Total scam and unprofessional. read more

Response was quick. A tech was available same day to come and take a look at our A/c. Very friendly and informative( the first company we called didn't give us any information) This was our second quote and the price point was definitely more affordable. The service call fee was applied to our repair. Will definitely be using HVAC Heroes again! read more

Tristan did a fantastic job fixing my A/C unit. I called him after hours and he was at my house within 30 minutes. He was friendly, helpful, and knowledgeable. I would recommend him to anyone in need of A/C unit repairs. Call HVAC Heroes! read more

HVAC Heros did a complete AC install a couple years back. Tristen came out with his team after hours and worked diligently until we had cold air through our house. In a moment of emergency, Tristen could have taken advantage of the situation but his strong family values prevailed and he gave me a fair price.*Fast forward to today...the AC stop blowing cool air in the house. ONE phone call to Tristen and without hesitation or delay responded to my house within 25 minutes and fixed the problem! No charge to us. In these times it's rare to find a professional and dependable company but HVAC Heros and owner Tristen are ahead of the curve with their strong business values. K. Persad read more

I used home advisor and found them. They were quick to respond on a Saturday morning when my ac was struggling to cool the house. I believed I had a freon leak and over the phone they seemed the most professional. They scheduled and came earlier than what we originally planned on (a blessing and they called first to make sure it was OK). The tech was professional and explained everything. It ended up being a Schrader valve issue and to much freon from the previous company a year before that serviced the unit. The fix was complete and the pricing was fair. I would recommend them for anyone that has an ac issue and will use them again if my system goes out. read more

Very disappointing when you spend $28,000 on 2 new commercial units, but now they don't call you back to take care of a warranty issue!!! I called & left several massages over several days but no one calls back. Now I have to spend over $2,000 to fix a warranty issue or my business will lose customers. read more

Scheduled an appointment for 12 noon to add Freon and sealant. So I took an unpaid personal 1/2 day off to accommodate their schedule for Freon charge and sealant. They finally sent me a text that they would arrive between 4-5 pm ( 4 hrs late). At 6:34 they sent me a text that they would be an additional 45 minutes. I had to cancel the job. I notified them that I had rescheduled with Home Advisor, and instead of apologizing, they told me that my negative review would not be published since they never showed up! Bad, bad firm! They lie, and no show. In my opinion they couldn't fix a breeze based on their integrity. What's lower than a 1 star! Ps. I have the text chain for proof! Jp read more

They were the worst. Had a guy named Adrian come to check my daughters AC system. He came in without any tools. Told me that the unit was old and that to fix it the problem it would cost 1,100 dollars and I was better off getting a new system because her unit was old. The cost would be 4000 and in January it was going up to 8000. I have never heard of anything going up a 100 percent. Told him I was going to get a second opinion something told me he was lying. Called another guy from thumbtack and he came the next morning and fixed it for 380 dollars said it just needed an electrical connector. The guy from HVAC Heroes said I needed a whole new panel. The guy from the other company told me that the unit was new. I never write reviews but these people are thieves. Do not call them unless you want to give your money away. Not sure how they sleep at night. read more

I called HVAC Heroes around midnight. No one answered. I left a message the young man called me back in less then a minute. He was at my house within the hour. Unfortunately it was an easy that night fix. Because I take care of my elderly grandma the young man put us up in a nice hotel room. The next day he called me at around 8:00am. He had to order the part and they were saying it would be there the next morning. The hotel was such a nice gesture but he knew the condition my grandma in, and she needed her hospital bed. He found a part in Collage Station. He drove all the way to get it and back had us up and running. All he did was charge us for the part. He was kind hearted. You could tell he had a great up bringing because of is manors and compassion for the elderly. Thank you young man, you might not be a super hero to all but you will always be our HVAC Hero, and to me and grandma that's all that matters read more

Very dishonest owner! Beware! He quotes you one price and then charges finance company an increased price! Substantial increase. I'm a senior citizen on limited income and he has no conscience! BEWARE!!! read more

These guys had to come out at least 6 times to complete the installation. They had issue after issue. I did not experience the expertise they mentioned on the sales call. Long, frustrating process. I will not use them again read more

I found this company through Home Advisors.com A/C went out Friday evening and I made an appointment via internet/Home Advisors at 1:00 a.m. for Saturday afternoon. HVAC Heroes called first thing Saturday morning and offered to come earlier which I was thankful for. The two technicians were very nice and seemed to diagnose the problem immediately. They recommended the system be replaced (condenser, evaporator coil, and furnace) and gave me a quote of $7,304 with a 10% discount so total charge would be $6,573. I had another company come out for a second opinion and they fixed the problem (replaced the capacitor) for a total charge of $200. read more

Came home from work one day to the ac not running. Tech showed up and spent about 10 minutes looking at both the unit outside and inside the attic. Told me I had to completely replace my unit for $7,186. After a discount, it would have been $5,748. My dad ended up googling the diagram to my unit and found out the start relay was out. For $89, the cost of the part, he taught himself to switch out the bad part. Now I have cool ac again and I still have my $5700. 0 stars. Would not reccomend, but would recommend my dad. He won't mess you over. read more

HVAC Heroes were referred to me by my cousin. What a mistake. They installed an air conditioning unit and asked if I wanted to finance the unit. I said yes to avoid paying for the unit in cash. They told me if I paid for the unit within 6 months I would not be charged interest. Well this is exactly what I did. I paid HVAC 1,000.00 a month. After the 5th month I received a bill from the finance company telling me what my monthly payment would be on the amount finance. Until this point in time I knew nothing about the finance company. I was under the impression that HVAC was to be paid for the unit. As a result of this I paid the balance owed at that time to the finance company which was 1500.00. Every month that I paid 1000.00 to Hvac heroes they kept the money and did not submit it to the finance company. When I contacted them about the issue they sent me a check refunding me the money I paid them so I could give the money to the finance company. Well guess what the check they gave me was returned NSF. I had deposited this check into my bank account and as a result I am now out of 10,000.00. I paid the finance company because they had placed a lien on my property and the refund from HVac for the money I paid them, the check bounced and as of this day I am still trying to collect my 1000.00 that they kept each month for 5 months and never said a thing, which totals 5000.00. The check they gave me bounced 3 months ago and as of today they are not responding to my messages. PLEASE DO NOT EVER USE THESE PEOPLE THEY ARE THIEVES. read more

What can I say about these guys.. I saw bad reviews on them and was reluctant so I vetted them and asked them to explain and they gave a very sincere answer. They came out to review the job of installing a 2.5 ton HVAC unit for us. I gave them the job. They came out the next day and finished. They did a great job and will hire them again. Sometimes bad reviews are given for no reason and they proved it. Great folks!!! read more

The owner, Tristan, was understaning and fair. He worked with me on price and financing. His employees were polite and did a great job.

My house was 89 degrees upstairs and down. They came out today and fixed it today. Did a thorough check inside and out to identify the problem. He left and located the parts, called back same day with the quote, and came right back to finish the job as promised. He came in a mask too. I highly recommend HVAC Heroes!! read more

Their team was very thorough and identified the issue quickly. They were polite, friendly and didn't try to pressure or oversell. Once they began the repairs they worked hard to get the house cooled as soon as was possible. Would definitely recommend. read more

We had just returned from vacation to find our AC out. I called HVAC Heroes and they were here in 15 mins. They found the problem quickly and fixed it the same day. They were fast, efficient, polite and friendly and reasonably priced. They didn't try to up sell services __very honest. Would recommend them and will use them again. They are a family owned and operated business which we liked. read more

My mom bought a brand new A/C unit 3 years ago(paid cash). She is disabled and doesn't leave the house , last week she woke up to her A/C unit not working, she called all day with no return call . I called the business number (which is a cell phone ) multiple times and finally got a text back asking if I needed A/C. I told them no it was a warranty issue, they text that Tristan was I'm an accident and after that they wouldn't return any calls or text pleading with them that my mom was disabled and she had COPD and empazema and was having problems breathing in the heat... still no answer .the receipt shows a 10 year warranty 2 years labor , I has to call 1 Hour A/C to come and fix the problem and within an hour 1Hour A/C had fixed the problem (I highly recommend them ) they finally had a tech call me at 6:30 pm (10 hours later) I told them I had to pay to have someone fix their warranty work. A week later still no return text and no one picks up the phone at "their office" BUYER BEWARE " THEY DON'T HONOR THEY WARRANTY WORK BECAUSE THEIR A FLY BY NIGHT COMPANY WHO DOESN'T CARE AFTER THEY GET THEIR MONEY. sucky thing is we recommended them to my sister but she's paying them monthly. Go to 1hour A/C their a big company and stand by their products and install... Guess I'm out 400.00 for warranty work they don't honor. Wouldn't let me leave no stars. read more