Needed some repairs to my wife's Schwin, great service, price and turnaround time... Has my highest recommendation.

If you like zero communication and wrong information - read that as lies - this is the place. No wonder their floor space has been reduced by 1.5 stores. Dropped off my bike for tune up and replacement of worn parts. Got a cryptic text quoting 2 different prices and no explanation for the difference - called and got it straightened out. No Contact by the evening it was supposed to be ready so I texted them 1 hr 45 min b4 close to see if it would be done on time. Got a text saying part is en route from their warehouse and bike would be ready. 20 min b4 close I text again - No Response. Texted again next afternoon thinking maybe they didn't get the part till morning. No Response. Called and they said they would check if the part was there. No Call Back. Running errands so I stop in to check. Turns out the part was not at their 'other warehouse', they had to order it from a supplier. Not only did they lie about the part status, wouldn't listen to what I was saying, but 3x asked me if I 'wanted to take my bike'. After walking out I decided if someone is going to offer me taking my business elsewhere, I should probably take them up on it and went back in to get my bike. Got a voicemail trying to explain miscommunication. 10 days later receive text they finally received the part (that was supposedly at their warehouse) and an offer to 'make it right' so I responded requesting bringing my bike in on Fri of that wk - once again No Response. Call them to follow up on getting my bike fixed and said it would be the following week. I guess spending $1,000 on a bike isn't enough to deserve even mediocre service after the sale. 3 wks and my bike still isn't fixed. read more

I've been here a couple times for minor fixes and every time the staff is super helpful and friendly. A tire fix is generally $18 and is done in about 4 minutes. They do have a large selection of bikes so I know that when it comes time to replace mine this will be one of the first places I come to, simply because I like to support local when I can, especially if they are easy to work with. read more

Cycle City - Bikes Near Me - Kansas City, Missouri

Went in to get a helmet and was quickly assisted by Emery. She went out of her way to help me find a helmet that suited my needs and fit correctly and also answered all my questions regarding other bike accessories. Very friendly and accommodating. Great place and environment! read more

I was looking for someone to help me fix an issue I created when I trying to fix my bike myself. I have been off of the trails for a few weeks and was hoping to get it fixed quickly. Kincade was the young gentleman who helped me, he was assisting another couple when I came in. Though, when he was finished he quickly greeted me and had me out the door just as quick. He was friendly, knowledgeable and accommodating to me. I appreciate you very much and have been enjoying being back on the trails this weekend. I will be back for sure! Great customer service. Thank you! read more

I recently went here for the first time last weekend to pick up a bike. They were great, and it's a vast store with everything for all levels of cyclists. Thanks guys! read more

Excellent work, very friendly, and definitely had fair pricing. Louis had my derailleur fixed in no time. I would definitely recommend Cycle City to any cyclist in the Northland. -Sean read more

Would give zero stars if I could horrible they fixed my bike tires for a 90 bucks a tire tube 2 days later handle bar uneven and brakes wouldn't work.Got a Thor overly expensive new chain 60 bucks so outrages.know brakes still won't work bike chain doesn't work horrible quality.any where else is better a catippler would give better service DO NOT GO read more

The nicest people! Bought my first real bike here and had the best experience! Everyone was so helpful and sweet! Highly recommend!

This place is a rip off!! They intentionally put a small tube in ur tire so you keep getting flats. Over priced and smug and arrogant. YouTube will do you better than this company. read more

This place is a rip off,brought my bike in for maintenance tht was suppose to be covered in purchase. was charged for 2 tubes which were not changed im sure. 1 tube didn't even have valve stem cap. read more

Great shop and helpful staff. We came in looking for a specific bike and were advised to try a few different ones. They helped us find a better bike than we thought was available. Very knowledgeable and helpful staff! They also put on the kickstand and water bottle holder, and helped us load the bikes in our truck. We will definitely return for service and for any future bike purchases. Can't say enough good things about the people working here. read more

Went to the newer River Market location. Great ownership and staff that have great insight and experience to help out in a relaxing and helpful setting. read more

I truly love this shop. Joe, Tony, and rest of the gang are extremely friendly and helpful and aren't the least bit pushy. The shop is pretty popular so be patient on weekends if there's a busy crowd in the store. Your wait will be rewarded. They have a wide selection of bike brands and models and can quickly order whatever you want. I've purchased three bikes from them the past two years, plus a fair amount of clothing and accessories. I've also introduced friends to the shop who also fell in love with them. One lives in Topeka and now makes the drive whenever she needs anything bike related. The shop is large and roomy. It's also in a great location that's easy to find, has a decent area for testing a bike, and has the added benefit of being close to Nick & Jake's Restaurant where you can ponder your purchase over a great meal and brew. I strongly encourage folks to give this shop a try, especially if you live in the Northland. If you live elsewhere, it's quickly accessible from anywhere. Lastly, if you're wondering if I work for the shop the answer is NO. I'm just an avid cyclist who appreciates anyone who puts out the extra effort to make their business successful and these guys do exactly that. read more

Cycle City - Cycle City seen from the roundabout in shopping plaza and just south of MO Hwy 45 in Parkville. - Bikes Near Me - Kansas City, Missouri

A great place with friendly people. They have lots of inventory and equipment, and they are a Cannondale dealer. (A great company that stands behind their products) I had some warrantee upgrades performed and they did a great job. The staff is super friendly and helpful. Out appears to be one of the larger stores in the area and best selection. read more

Ok, at best. Mostly focused on the flashy, big-money, uninteresting products. But the people are ok...

Really enjoy working with the team in this store. Their knowledge is very helpful on multiple levels. I was training for a 400 mile Tour of Colorado ride this past summer. They had all the gear I needed, and the owner even let me borrow his seat post carry all. It worked out great as I was able to carry all my rain gear, food and tools. They've always helped me keep my bikes in tip top shape, always have great clothes and accessories, and they carry a nice assortment of bikes. Also, to keep you in shape they organize a couple weekly rides for various skill levels. read more

Excellent customer service. Every single person that was near us in the store made it a point to check in and see how they could help us. Gene was able to evaluate my bike and tell me exactly what the issue was within moments. Even walking in as obvious hobby riders with little experience, they never made us feel the slightest bit uncomfortable or out of place. Can't say enough about this awesome local company. read more

Joe knows bikes inside and out. He's easy to work with and cares about people and cycling in the community. If you care about cycling, this is the only place you need to go. read more

Absolutely awesome service with great knowledge of product to boot. Seems like I find myself heading there every weekend for one reason or another. Staff always quick to welcome me and be of assistance. read more

Bought a bike for the wife and a four bike hitch rack for our SUV. Joe was great to work with. Wasn't pushy. Very knowledgeable. Showed us several different bikes at different price points. Actually told us the cheaper bike would suffice for the type of riding we would be doing. After going over different features on all the bikes we decided on a middle of the road price point bike. We are very happy with our purchase and will definitely return. read more

Our go-to local bike shop since 2011. We've bought 4 bikes from them over the years because even though we shop around, Cycle City has the best expertise, selection, and follow-up service than other bike shops in the area and each time we've ended up back here. The owner (and all the employees) have tons of experience in local races as well: Ironman, local tris, Dirty Kanza... They even offer spin classes (bring your bike and trainer) in the winter and a Dirty Kanza training seminar/information after registration opens. They also stock a good variety in cycling/tri apparel, running shoes and nutrition. read more

I have been a fan of this business for a few years. When I walked into the door I was greeted with a friendly "Hello". I explained what I need to get fixed on my BOB Stroller, and the salesperson gave me a couple different options. I got my tire fixed and headed out the door within 20 minutes. read more

Bought a new Cannondale cyclocross bike there last fall and I love it. Joe and Tony were really helpful and I got a very fair trade in value for my old bike. I've been in several times since for accessories and shopping for other bikes. They have tons of new bikes in stock and a good selection of nice used bikes. Great staff and service! read more

Great bikes, great staff willing to work with you on prices. I walked out with a better bike than I expected and spent even less than I thought I would. read more

Needed to continue to rave about the Cycle City experience. Contacted them to get a bike for my 8 year old. Not only did they order the one he wanted, when we came to pick it up it was displayed on a bike stand with a note wishing him Happy Birthday! It's small touches like this that really make you appreciate where you spend your money. I wish more companies realized the little things matter and are cherished. Thank you everyone at Cycle City for all you do. Mike McAllister read more

Great products and great support for their products. I bought a lower end Cannondale and it's lower endedness has not inhibited their helpfulness one bit. My next bike will probably be bought here too. read more

The people here are very nice and helpful. They greet you when you enter but give you space to browse, and aren't constantly hovering around you like vultures on prey. However, when you need help they are right there and ready. Quite kind and know what they're talking about. You have questions even if you are not going to buy that day but are looking for something they take the time to answer all your questions and show you exactly what you're looking for. They have a wide selection of items so it is easy to find what you're looking for. They do not try and pressure you into any sales and didn't try and sell me more then what I was looking for. A VERY pleasant experience and will certainly be back. read more

Without previous experience on gravel, I landed into Cycle City asking for a rental bike for the Dirty Kanza 100. Joe set up the perfect bike for the race, renting me one of his personal bicycles (the one he used for the Great Divide betw. Canada and Mexico). The machine was way beyond my expectations (titanium frame, carbon fork, DI2 XTR...) and at a phenomenal price (I had to ask whether the quote was for one day or the full weekend... it was for the latter!!). I also needed a longer stem and they changed it on the spot. With 13+ years of experience at the DK (including a 3rd position on the DK XL last year) Joe was able to share enormously insightful recommendations for me to successfully face the challenge. Finally, he accommodated for the bike return at my convenience on a Sunday evening. In conclusion, my experience working with them was excellent and I strongly recommending Cycle City!! read more

This is a great shop with a really friendly staff who is always more than willing to answer questions or help out in any way they can. They have gone above and beyond my highest expectations on numerous occasions. Whether you want an entry level bike or a bike fit for a pro they can take care of you. read more

I purchased a El Mariachi from this store about 3 months ago and still haven't received all of the "extras" that were suppose to come with the bike. I recently received a carbon Enve fork as a gift. I took the bike and fork to the shop to have to fork cut and head set installed. The owner was going to put a cheap metal headset on my carbon fork, I refused and asked them to order a carbon headset. Over 3 WEEKS LATER I still had not heard any word from the store regarding my bike. I went to the store and the owner claims he "ordered the wrong headset" and asked if I wanted the other back on there. I said yes, thinking he would simply install the original fork because he was aware I did not want metal on carbon. When he comes back with my bike, he had installed the cheap metal headset on my CARBON EVNE fork!!!! So now my carbon enve fork that cost nearly as much of the bike is scratched and virtually ruined. I will never do business at this shop EVER again and strongly recommend no one else does either. read more

I've ridden a Fuji 12 speed since 1977. For at least the past 4 years, Cycle City has performed annual minor tune-ups, replaced worn-out parts, and fixed broken parts after crashes. Over those 39 years of use that bike around the world, I have never been more pleased than I have with Cycle City. Everyone is a professional and very conscientious. Front desk service has always been friendly, patient, and courteous. The mechanics are top-notch; my bike is like new after every tune-up, which is always very thorough. The price has always been exceptionally reasonable. My bike has always been ready when promised, even in the busiest spring months. In winter, turnaround is almost immediate. This year the quality of their work was as high as ever--a quality tune-up, and replacement of brake hoods, a new cyclometer, and new handlebar wrapping. The owner had to do a lot of research to find out how to order the brake hoods for my "vintage" bike; they are a perfect fit. As long as the current ownership remains, I will always take my bike to Cycle City in Parkville. read more