Very knowledgeable, caring staff. Unbelievable quality service. If you must shop or purchase at…read moreBikestop I highly recommend Chris. Unfortunately the owner Ross did not provide the same level of courtesy and respect his employees do. I am 57 and ride gently. I test rode the bike on their lot, and owned it less than 24 hours. I rode it less than a few miles on a paved road near home to discover it didn't perform as expected. I brought it back cleaner than it was at delivery. I thought agreeing with the owner to cover 6-10% was more than generous for the hassle and any tiny expenses, but when I arrived back to return the unit the owner got more involved and changed the terms. Chris my sales person vouched for me, knowing my character and the overall situation, but it wasn't enough for the owner Ross. According to him there is no return policy on bikes. He made an exception for me, and kept 15% of my money on a return instead of the agreed 10.. In that conversation with him, Ross whined about loosing money via credit card fees and taxes. Furthermore he went on to say that the transaction was "painful and inconvenient" indicating he was still doing me a nice favor by returning 85% of my money. As the conversation unfolded, I suspect Chris took some heat for the level of service he had provided. Chris over delivered and under promised, not the other way around. In the end I was surprised to learn the owner was more interested in the restocking fee, knowing good and well the bike could be resold as brand new (no different than the lot rides myself and others had taken). He would not consider the idea that future business and relationships are more valuable than restocking fees. I am on my way back to the Trek shop to purchase a unit from them. Trek understands this concept. In fact, they offer a 30 day, no questions asked, full refund in the event a unit doesn't fit well or perform to expectations. I'll also be purchasing a second bike for my wife, parts and gear. Provided it goes as good business should, I'll be referring businesses elsewhere. If Ross can ever grasp value in changing his policy to a more consumer friendly one, I'd love to work with his staff and his outfit in the future because I like supporting my local shop. Until then, I'm afraid I'll have to hand over my hard earned money to corporate giants. What a shame.

Very friendly and helpful. Brought in a recumbent trike that needed a tune-up and a new derailleur…read morehanger and chain. They got me fixed up quickly.

Very knowledgeable. Friendly people in there. They helped…read moreme resolve my issues and answered my questions . No pressure no upsell. I'm going to buy my next bike there for sure.

Always take my e-bikes here when I need to get brakes worked on or flat tires repaired!read more

Absolutely the best and nicest people run this shop. They have a wide variety of bikes and I found…read moreexactly what I was looking for. They explain everything to you and I have about every accessory on my bike you could ask for including a phone charger. There are a lot of bikes out there, but the value for your money is here.

Every Pedego store in kansas City area has closed. No warning - just close their doors and leave…read moretheir custmers hanging. Corporate refusing to assist with servicing or answers. Just ignoring us. Thanks.

I took my bike in for a spring tuneup this year. The staff at the Bicycle Shack was very helpful…read more Jason and his crew did a great job tuning up my bike and getting it ready for the summer months and the riding I will be doing. I have a Veego E bike and they took care of it in a spectacular fashion. Everything is as good as new. I look forward to visiting them whenever I need help. If my wife decides she wants a bike we will go there to buy it. they have a great selection of used bikes

Jason and his wife have an exceptional bike shop. They're extremely knowledgeable, fair and very…read moreaccommodating. I can't recommend them enough! - recently when we were saying in the RV camp nearby and needed quick service, they were extremely helpful. I've been there twice now and I would go back in a heartbeat.

I left an electric bike to sell in November of 2023. In June of 2025 I received an email from…read moresomeone who purchased the bike. After contacting Nick the owner and confirming the bike indeed had sold we have never received the money.. We have REPEATEDLY been told the check I in the mail. Blatant Fraud. Never been paid. Don't trust this shop to be honest.

These guys care and we are lucky to have this business in our neighborhood…read more My wife and I just came home from buying our 7th bike from this company since 2010. They have great deals and sales and are extremely fair when trading in your old bikes. There is a reason why we keep coming back. The owner Nick and his staff are incredibly professional, friendly, and really care about making sure we leave their store with a profound feeling of satisfaction. Today in the store they helped us get the perfect fit for my wife's bike, they were knowledgeable with the products and inventory, helped with adjustments, it was such a simple and easy process. Whether if what you are looking for is getting your bike fixed, getting it tuned up, or leaving the store with a new bike, I promise this is the place to go. I personally can't imagine going anywhere else.

I've tried the local bike shop, but damn I didn't think it would go the way it did . I think I'm…read morenow at $150 total to get a back wheel on a kids 24" bike. They installed a mismatch color wheel, my daughter was cool with it so I didn't push it, on the way home from getting it fixed the inner tube failed while in the back of our car, they fixed with no issue. A week and a half later the inner tube failed again, I brought it up, Jacob looked at it and pointed out it was on the inside so it was not from a puncture while riding so that kinda leaves poor installation or faulty products. The worst part was they charged me for it. If we ran over something, I can see that, but it was either installation error, something in the wheel they installed, or a faulty inner tube they installed. Not sure their policy, and I'm sure they'll come back with some wonderful explanation of why they charge me $30 for it but when I asked are they really gonna charge me for their product failing, they didn't seem to care, offered to take half off sheepishly. Nah, if you're gonna charge me, I'll pay full price if that's the way you're going to run your business.

Took my used e-bike in to have them look at it to check everything out and was shocked they don't…read morecharge to do a once over to inspect it. Jamie inspected it, made a few minor adjustments and was a wealth of information. They are extremely friendly and genuine - and more importantly so knowledgeable and helpful. Plan to visit them anytime I need repairs and accessories.

I have been a customer for about 9 years. I have bought 2 bikes for myself here, as well as 1 for…read moremy young adult daughter. Every time I go in for a tune-up or repair, Mark does a great job of fixing the bike and educating me on biking. He gives off an energy about biking that makes me want to jump on and ride right at that moment! I often end up hanging out with Mark, friend of everyone, for about an hour each time I stop in. I highly recommend this place to buy a bike, fix a bike, or learn about cycling.

What's even more impressive about Mark Pace's shop is that he isn't pretending to know / isn't…read morehoping to know / isn't claiming to know. It's that he does KNOW an uncanny volume of super practical particulars about what it takes to make a customer and their bike happy. As someone said earlier, this is a REAL bike shop ! !

Very knowledgeable, caring staff. Unbelievable quality service. If you must shop or purchase at…read moreBikestop I highly recommend Chris. Unfortunately the owner Ross did not provide the same level of courtesy and respect his employees do. I am 57 and ride gently. I test rode the bike on their lot, and owned it less than 24 hours. I rode it less than a few miles on a paved road near home to discover it didn't perform as expected. I brought it back cleaner than it was at delivery. I thought agreeing with the owner to cover 6-10% was more than generous for the hassle and any tiny expenses, but when I arrived back to return the unit the owner got more involved and changed the terms. Chris my sales person vouched for me, knowing my character and the overall situation, but it wasn't enough for the owner Ross. According to him there is no return policy on bikes. He made an exception for me, and kept 15% of my money on a return instead of the agreed 10.. In that conversation with him, Ross whined about loosing money via credit card fees and taxes. Furthermore he went on to say that the transaction was "painful and inconvenient" indicating he was still doing me a nice favor by returning 85% of my money. As the conversation unfolded, I suspect Chris took some heat for the level of service he had provided. Chris over delivered and under promised, not the other way around. In the end I was surprised to learn the owner was more interested in the restocking fee, knowing good and well the bike could be resold as brand new (no different than the lot rides myself and others had taken). He would not consider the idea that future business and relationships are more valuable than restocking fees. I am on my way back to the Trek shop to purchase a unit from them. Trek understands this concept. In fact, they offer a 30 day, no questions asked, full refund in the event a unit doesn't fit well or perform to expectations. I'll also be purchasing a second bike for my wife, parts and gear. Provided it goes as good business should, I'll be referring businesses elsewhere. If Ross can ever grasp value in changing his policy to a more consumer friendly one, I'd love to work with his staff and his outfit in the future because I like supporting my local shop. Until then, I'm afraid I'll have to hand over my hard earned money to corporate giants. What a shame.

I have picked up a new bike from Ross. Very friendly experience and yet a very professional shop…read more Everyone was awesome and courteous to work with. You need to check them out!

Business is a decent size. The store front is clean and inviting. I was greeted by a very friendly…read moresmall dog. Everything you could possibly need for riding is inside. The inventory was expansive and reasonably priced.

I just did my first ride out of this location, and it was amazing! The shop is awesome and the…read morestaff is great. Everyone is friendly and helpful. I chatted with them about getting a cheap bike for my second cousin's first year of college and within days they called me to come in and look at one that had come in. It was perfect. Thanks for all the help and the fun rides. :)

I recently moved to the area. I brought my current bike to a few of the local shops as a reason to…read moresee which shop will be my home base. This was the shop for me. The mechanic did the job, the price was reasonable, and the shop was polite and attentive. I liked the shop enough to buy my newest bike from here. If you are new to ridding, these guys will give you their time with no pressure to buy. If you need a mechanic, or some advice, I'd send you here in a heartbeat.

Great pricing, genuine team, and ok turn around. Everything i have ordered from them has been under…read morethe pricing i have been able to get on my own.