I've had two encounters with Southward in the past year. I won't waste my time with a third. The…read morefirst time there were four people behind the counter eating and although no one else was in the shop, nobody even acknowledged that I was there. Someone finally came who was pretty uninterested in helping me as well. I don't remember what I needed that day, only that their rudeness or aloofness left a strong impression. Today I called because I had a set of tubeless tires that I had set up but I was unable to get the bead on the tire set without a compressor. I called and asked if they could help and they said yes, leave them overnight and for $25 per tire we will do it. I said no thanks because that seemed ridiculous to charge $25 to air up a tire. I even called back five minutes later to clarify that the tubeless tires were already set up, they just needed aired by a compressor. Yes, that's $25 per tire. I managed to get one tire seated with an adapter and the air compressor at Quick Trip but the other one wouldn't seat. I ended up in Olathe and stopped at Eriks bikes, took the wheel in and the mechanic said sure, but if it doesn't seat I'll have to check it in. It took him literally 15 seconds to pop air in the tire. He handed it back, no charge. I made sure to stop at the front counter and thank them and I also bought $45 worth of handlebar tape. I spend hundreds of dollars a year at my local bike shop. I lived in Arizona until last year. what I asked for was not some extravagant, free service. This is something that any local bike shop, and I've lived in several areas of the country, just does. It's literally putting air in a tire. Southward thinks if they have something you need, whatever it is, that you should be able to take you for whatever they would like. Never again.

I'm from out of town, Needed to ship a bike. Called them, and they said sure we have a box. Got…read morethere and they took off the pedals, helped me pack it, measure it, and then suggested a way to ship it safely. Nicest people ever. Even invited us for a ride.

Last minute decision to go biking and realized my bike had a flat tire. I reached out to Peddler's…read moreBike shop 30min before closing and they fixed my bike in minutes with great customer service and price. I was off to enjoy a beautiful bike ride enjoying nature. I will definitely utilize their services for my bikes maintenance going forward and recommend others to do the same!!'nn

Wow I bought my first bike there maybe 1976 ? I was short and somehow walked out of there with…read morethe tallest bike in the shop . It was almost impossible for me to get a leg over it but somehow I rode it . Wondered for years how that happened lol.

I'm a fan of Trek and their reliable bicycles. I use their bikes exclusively for recreation and…read morefitness. I've been to several locations in different states and have a good idea what to expect. Lees Summit location is easy to get to and I can typically park up front to unload/load a bicycle. The employees are nice and if it's not fixed the 1st time, they'll do it again to make sure the customer is happy. The inventory was adequate for a smaller location like theirs with different sizes per product line to fit the rider based on their size. They had a good amount of helmets, clothing, water bottles, maintenance tools, and accessories too. Service was good and they're not overly packing their schedule where they'll miss promised deadlines to fix up a bike.

Such a great LBS! The employees are incredibly knowledgeable and the bike service is top notch. I…read moredrove 30 minutes to come and it was well worth it!

Dave had a quick turnaround on my bike that needed some work done and was good to talk to as well…read more Had a good selection of bike locks helmets and other gear. Along with new and used bikes to choose from, this is a one stop shop.

I am SO happy that the Bicycle Depot has come to Waldo! I have two Trek bicycles, and both of them…read moreneeded service. Thankfully, I live fairly close to the Depot and so was able to bring both of them over without difficulty on the same day. I had called ahead and explained the situation to Dave; he was extremely friendly and helpful and assured me that yes, he would be able to take care of both of my bikes and they'd be ready to ride again within the week. He was as good as his word! Within 3 business days, he called me to let me know the bikes were ready. While I was at the shop, I had several questions regarding the usual care of my bicycles. He was extremely patient and helpful and explained several points of bicycle maintenance, such as regular cleaning (do NOT hose down a bicycle!), airing up the tires (and the importance of relying on a pressure gauge, not how full the tire "feels"), the finer points of shifting, and what to do if your chain slips off. I know his time is valuable--there were lots of bikes in the shop still needing to be worked on--and I appreciate him taking the time to help me be a better bicycle owner and rider. It's good that the shop is open both days on the weekend; since I work on Saturdays, I rely on Sundays to get many of my errands done. It's nice to have a business that I can visit at a convenient time and day. Dave and his crew have won my loyalty! There's nowhere else I'm going to bring my bikes for service (or for general questions). Bicycle Depot is the BEST!!

I have been a customer for about 9 years. I have bought 2 bikes for myself here, as well as 1 for…read moremy young adult daughter. Every time I go in for a tune-up or repair, Mark does a great job of fixing the bike and educating me on biking. He gives off an energy about biking that makes me want to jump on and ride right at that moment! I often end up hanging out with Mark, friend of everyone, for about an hour each time I stop in. I highly recommend this place to buy a bike, fix a bike, or learn about cycling.

What's even more impressive about Mark Pace's shop is that he isn't pretending to know / isn't…read morehoping to know / isn't claiming to know. It's that he does KNOW an uncanny volume of super practical particulars about what it takes to make a customer and their bike happy. As someone said earlier, this is a REAL bike shop ! !

Very knowledgeable, caring staff. Unbelievable quality service. If you must shop or purchase at…read moreBikestop I highly recommend Chris. Unfortunately the owner Ross did not provide the same level of courtesy and respect his employees do. I am 57 and ride gently. I test rode the bike on their lot, and owned it less than 24 hours. I rode it less than a few miles on a paved road near home to discover it didn't perform as expected. I brought it back cleaner than it was at delivery. I thought agreeing with the owner to cover 6-10% was more than generous for the hassle and any tiny expenses, but when I arrived back to return the unit the owner got more involved and changed the terms. Chris my sales person vouched for me, knowing my character and the overall situation, but it wasn't enough for the owner Ross. According to him there is no return policy on bikes. He made an exception for me, and kept 15% of my money on a return instead of the agreed 10.. In that conversation with him, Ross whined about loosing money via credit card fees and taxes. Furthermore he went on to say that the transaction was "painful and inconvenient" indicating he was still doing me a nice favor by returning 85% of my money. As the conversation unfolded, I suspect Chris took some heat for the level of service he had provided. Chris over delivered and under promised, not the other way around. In the end I was surprised to learn the owner was more interested in the restocking fee, knowing good and well the bike could be resold as brand new (no different than the lot rides myself and others had taken). He would not consider the idea that future business and relationships are more valuable than restocking fees. I am on my way back to the Trek shop to purchase a unit from them. Trek understands this concept. In fact, they offer a 30 day, no questions asked, full refund in the event a unit doesn't fit well or perform to expectations. I'll also be purchasing a second bike for my wife, parts and gear. Provided it goes as good business should, I'll be referring businesses elsewhere. If Ross can ever grasp value in changing his policy to a more consumer friendly one, I'd love to work with his staff and his outfit in the future because I like supporting my local shop. Until then, I'm afraid I'll have to hand over my hard earned money to corporate giants. What a shame.

I have picked up a new bike from Ross. Very friendly experience and yet a very professional shop…read more Everyone was awesome and courteous to work with. You need to check them out!

They can solve all your running, cycling, and swimming needs. I took my bike in for a fitting, and…read morewhile pricy ($100) was worth it for the added power out of my bike. Scott one of the owners was clear on all the recommendations, and didn't up selling me on anything. Walked through several different set-ups to see what worked. These shops are very communal, and I must say this one felt very welcoming. Having a tri and running shop around is huge. They carry Hoka's so I'll be back.

I purchased a bike from Playtri Kansas City through BikeExchange. Here is a timeline of the events…read morethat led me to give them ONE STAR: Tues, 12/15/2020 Ordered bike, paid for shipping Tues, 12/22/2020 Bike was scheduled to be delivered via UPS, it never arrived; I checked the UPS website and saw "deliver to: Commerce, CA" (I don't live anywhere close to Commerce, CA and how is UPS supposed to deliver to an address without a street name or address number) Wed, 12/23/2020 Bike still did not show up; I rechecked UPS delivery and it stated "insufficient or incorrect delivery address to "Commerce, CA"; I called UPS delivery and tried to change the delivery address to add my street name and address #; UPS told me the address change has been restricted and that I had to contact the sender to change the delivery address, and also informed me that even if I changed the delivery address to the correct one by tomorrow, 12/24/2020, it won't be delivered by Christmas; called Playtri and spoke with a young man, who said the shipping person was working today and he would ask her to call me back; never received a callback from her Thur, 12/24/2020 Called Playtri again and asked about the delivery address on my order, spoke with an Anne @ Playtri and she asked me "have you moved recently?" (as if I ordered the bike, moved, and then didn't inform Playtri); then she asked me "do you live near McKinley Ave?" (as if I knew where McKinley Ave was in Los Angeles because I'm pretty sure every city in LA has a McKinley Ave); I said "I don't even know where that is without looking at a map" to which she responded, "because if you want this by Christmas, you need to go pick it up at the UPS on McKinley Ave" to which I thought, "ok," but actually responded with, "YOU GUYS PUT IN THE WRONG SHIPPING ADDRESS AND I CAN'T CHANGE IT, SO CAN YOU PLEASE CORRECT THE ADDRESS TO MY HOME ADDRESS? I DON'T EVEN CARE IF THE BIKE IS A LITTLE LATE AT THIS POINT" to which Anne responded, "ok, we'll correct the address to your home address so the bike is delivered to your home" Sat, 12/26/2020 Bike hasn't arrived; checked UPS website and it states "check back tomorrow for updated delivery status"; delivery address still says "deliver to: Commerce, CA"; told husband to call Playtri because I was tired of dealing with them; husband called and spoke with Anne, who said "your wife called already and we changed the address" (aka what the hell do you still want from us? We don't care anymore because we did our part); they NEVER accepted responsibility for not double checking to make sure they had the correct mailing address Sun, 12/27/2020 Checked UPS website and it states "check back tomorrow for updated delivery status" and delivery address still says "Commerce, CA"; I call UPS and ask them to hold the bike at the UPS off McKinley Ave so that I can pick it up tomorrow between 12pm - 4pm because they are closed on Sundays; UPS customer service places a hold on the bike so that it doesn't get placed on a truck for delivery Mon, 12/28/2020 Drove to the UPS off McKinley on the ONLY day it rained HARD in Los Angeles; got to the UPS customer service center and Darneisha asked me if I called UPS ahead of time to inform them to hold the bike for pickup because that's what you have to do in order to pick up the bike at a distribution warehouse; I told her I did call yesterday and spoke with customer service and they told me they would place a hold on the bike for pickup; Darneisha tells me that she cannot locate the bike anywhere in the warehouse because the bike was placed on a UPS delivery truck and is supposed to be delivered to my home tomorrow or the day after (aka I wasted a trip to the UPS off McKinley Ave Tues, 12/29/2020 Bike FINALLY arrives at my home at 9pm; the box is obviously open because someone needed to take a peak inside the box; my husband tries to put the bike together that night and noticed the fork offset got dinged upon shipping or at Playtri and the front wheel doesn't fit in-between the fork offsets; we debate what to do and ultimately decide to shave down the metal in the morning so the front bike wheel can fit; we research the issue and decide that we should not bend the offset back and forth because it can compromise the strength of the fork offset Wed, 12/30/2020 My husband files down the metal so the front wheel fits Conclusion: IN NO WAY AM I BLAMING UPS. In fact, Darneisha was amazing and deserves to be recognized for her assistance, she called me on 12/30/2020 to make sure I knew the bike would be delivered on 12/30/2020 or 12/31/2020. BUT WTF PLAYTRI KANSAS CITY, MO - clearly you don't care about customer service.

Jesse at Alter Ego is probably one of the friendliest and most helpful people I've met in retail,…read moreanywhere. As a new Harley owner Jesse made me feel like I've been coming in there for years, on my very first visit. I was greeted as soon as I entered his store, even while he was helping another customer. His prices are very reasonable and far lower than what you'd pay at a Harley dealer. Having been in retail myself my entire career, Jesse at Alter Ego, is doing an amazing job at taking care of his customers. I've already recommended Alter Ego to several others and will use any excuse to my wife to stop by. If you are looking for parts, accessories or maintenance items for your Harley or other bikes, I'd highly recommend stopping by and giving Jesse's shop a try!

This place is amazing! Jesse is all about great customer service, and supply. They often have what…read moreI need, but if they don't, they get it fast. I can't believe Alter Ego MC is right here in Shawnee, KS. It's hard to find a small privately owned Harley Davidson parts place like this anymore. This weekend Jesse made my day. I needed an extension to clear the exhaust pipe and mount passenger footrests on my 2002 Heritage Softail. He had one set he just got in for another customer. Unknown to me, while I was looking at other things, he called the customer who could not come get it for another week and a half, so the customer let me buy it and Jesse ordered another set for him. To Jesse, and whoever that customer is... THANK YOU BROTHER!