Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

Greg just gave me superior service. I needed a windshield wiper replacement. He could tell I was…read moreconcerned about the cost, and explained that I could replace just one of the wipers. When the price turned out lower than he initially told me, he was genuinely happy to see that on the screen and relay that new price to me. His demeanor was so amazing, but the icing on the cake was his putting the new wiper on for me--I'm not inclined to do things like that because they intimidate me a little. He did it so quickly and surely that it made me laugh. Please take care of Greg, Auto Zone!

I would rate this AutoZone 15 out of 10. The fellow who helped me went out of his way to be super…read morehelpful. I can't say enough about how much I appreciate him assisting a woman who knows nothing about cars. Normally, I'm lost in stores like this. I really appreciate how helpful the people who work here are especially the tall, slender fellow.

I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

We are extremely disappointed about the treatment we have received from Jim Coleman Nissan. We…read morepurchased a 2023 Rogue over Memorial Day weekend and had an enjoyable purchasing experience with Issac. In our negotiation, the dealership agreed to provide us with a second key (which is standard we were told) and a cargo cover, which was listed in the We Owe document that was signed. We have been given the runaround ever since and did not receive any updates, despite our phone calls and showing up in person, where Bobby took a scan of our We Owe document. They stopped caring about our situation once they received the money. It's now 2 months later and we were forced to contact Nissan directly to help with our case. Nissan just updated us and said that Jim Coleman owes us no items and we are settled up. So now they are lying to Nissan and not honoring our agreement. It is very surprising that they are doing this over just key and cargo cover. Please consider shopping at another dealership, you are not respected as a customer at this location.

Too many Chiefs and not enough Indians! Very mediocre...and…read morearrogant. Just stay away from Jim Coleman Nissan, Bethesda. The Jim Coleman Nissan, North Bethesda folks actually seem quite pleased with themselves. Repairs are dismissive and communication with service is a task like... talking to a stone wall. Once Jim Coleman Nissan started spouting repair quotes before looking at the car. Prepared,"night drop", written instructions were completely disregarded and handed back to me without reading. Jim Coleman Nissan -Could not, would not, did not perform requested diagnostics. Jim Coleman Nissan -Could not, would not, did not fix the car. Jim Coleman Nissan -Could not would not, did not honor the Nissan Repair Warranty. Jim Coleman Nisan slapped used parts on the car and as new, charged full price. Anything that resembles customer service (other than making phone calls) is non-existent. This review is for Jim Coleman Nissan, North Bethesda, April, 2026.

Polite, professional. Seemed pricey to my guest from Frederick…read more Wonderful dog in front office.

I noticed lot's of steam from anti freeze chamber and other places in the engine of my Chevy Cruise…read more2014. I was told it would be ready " by the end of the day " it wasn't. This could have been a serious problem for me. The next day a noon work was completed for $ 1524.26. For the work described that seems way too expensive. I should have negoiated a lower price, as I've done in the past with other shops. Charles B.

This Gas Station is amazing. The owner is always present and everyone that works. Here is…read moreabsolutely amazing. I highly recommend it.

Pretty straightforward experience. I stopped by this Shell because I needed a nicotine fix. I…read morethought the cigarette prices were pretty standard compared to other convenience stores in the area. The attendant/service was fine. Although I did not visit this service station for gas, the gas prices were about in the middle range of prices compared to other local gas stations - not the most expensive, but not the cheapest.

I bought a brand new 2025 4Runner here and had a recall on the breaks immediately. I scheduled an…read moreappointment with Darian at 11am. I waited for about 3 hours and I was told that they forgot to create a ticket to work on my car and I waited for nothing. Mind you, this service should had been done roughly by 1215. I get a call from the manager apologizing and that the recalled parts weren't even there to begin with. They rescheduled me next week, and I drive over an hour to get and I wait again. I am told THEY DONT HAVE THE PARTS AGAIN. They are consistently scheduling me to come in even though they don't have the parts. Darian who rescheduled me twice, couldn't even speak to me in person and apologize despite being two feet away from. Severely like professionalism. I see they have good reviews but this is an unbelievable level of incompetence. Massively inept at basic communication and never respected my time. The service manager was the only person who actually had the courage to apologize.

The only reason they get 1 star is because I need that to make this pos. This are SCAMERS, CROOKS…read more I took my car to this delersh and they didn't do the service they say they did , overcharged me for those services and added services that I did requested. i spoke to the service director and he said that they also put the wrong fluids on my car. I took my car to my trusted mechanic and he confirm that 1 of the main service was not done. This is the reason why they are going out of business. This is the most frustrating situation I ever had with my car . DONT GO TO THIS PLACE, THEY WILL STEAL YOUR MONEY AND POTENTIALLY DAMAGED YOUR CAR. PLEASE SHARE THIS, I SEE A LOT OF PEOPLE THAT ARE GOING TROUGH THE SAME SITUATION.

We are a business in Rockville and have had several occasions to use Pirtek's services. We love…read moretheir onsite service and fast turn around. They also have good pricing and customer service. We highly recommend Pirtek and enjoy working with Bill.

From the owner: On-Site hydraulic hose replacement. Custom hydraulic, air, AC, power steering, oil and transmission…read morecooler lines made in house.

I am very grateful I found Hoons today. They fixed my car in under an hour and repaired the broken…read morepart rather than telling me I need to replace it which would be very expensive. It is so rare to find someone who is so honest and kind. Like family. Thank you.

We take all our cars here for maintenance and repairs and will never go anywhere else again if I…read morecan help it. The service is honest and reasonably priced, and you're not constantly being upsold on stuff you don't need. The shop will also have a conversation with you about what they've found when doing maintenance, what needs to be addressed today, and what can wait. You can schedule appointments online for oil changes and maintenance. Don't come here if you are looking for a fancy waiting room and shuttle service. Do come here if you want honest service, straight talk, and mechanics who actually care and will fix your issues. I suggest bringing a ride if you can - easiest place to park is to turn to the right immediately after entering the lot and parking on the side, and then walking to the garage. We've had great experience with Hondas and Toyotas.

I had a stressful insurance situation related to a fender bender with another car at this…read moreShell/Exxon and came to the station asking about surveillance footage. The manager/owner was patient, professional, and genuinely tried to help. Even though the footage was no longer available, they took the time to review the situation and provided a written confirmation for my insurance. The rest of the staff was also polite and helpful. I really appreciated the way I was treated here.

Robert Dianat runs the best, most reliable auto service place in the DMV. You can trust that if he…read moresays you need to do something you need to do it. More than once he has told me "You don't need that. I don't want to take your money for something you don't need. Great mechanics and fast service. Can't recommend highly enough.