Ohh goodness, what I can say truly to express my deep appreciation for the team at Suburban propane…read moreSan Jose accept they are absolutely amazing!!! Seriously they went above and beyond after this last storm to get us heat and lights as we had lost it all after 7 days of no power, roads closed etc.. It was a terrifying to be honest emotional yet deeply grateful time and the team at Suburban San Jose truly pulled thru when I thought I may loose it.. We have a special needs son and many fur babies plus 4 more boys and this experience truly brought us to our knees, yet when we were at our last straw Corin(I pray I spelled her name correctly, apologies if not:)and her team where there!!! They all are so kind, respectful, understanding and there when you need them the most!! Thank you all so very much, you were and are our angels,we appreciate you deeply!!! Biggest Blessings to you all!!

it is Saturday and we are on auto fill for our propane tank! Suburban Propane missed to fill us…read moreand we ran out with a cold house and no hot water! we have tried for hours to get help and the national number (in NYC) could not help us on a Saturday - absolutely NOT acceptable to not provide a local emergency number. DO NOT SIGN UP WITH SUBURBAN

Besides being on hold for over 40 minutes when trying to talk to a person, let me tell you about…read morethe tank removall fees. Being fed up with outragous pricing for their propane, I decided to buy my own tank and contacted Amerigas to pick up their tank. They charge $299.99 tank removal fee AND another $119.99 dispatch fee for a total of about $420 to pick up their tank I have been renting since 2018. By comparison, Blue Star charges $160, total Suburban charges $150, less credit for whatever fuel is still in the tank, total, and Ferrell charges nothing. I see absolutely no reason to ever do business with this company again, barring a change of ownership.

I manage a 4-unit rental property in Scotts Valley, and we've been using AmeriGas. The shared tank…read morefor all four units is medium-sized. AmeriGas consistently drove tenants away by issuing outrageously inflated bills. One former tenant received a $5,500 bill for May 2023--even though they weren't using the wall heater. Another tenant was billed $3,700 for November. To put that in perspective, a city inspector from Santa Cruz confirmed that $3,700 is way more than the annual gas cost for all four units combined, closer to the cost of two year gas usage by all 4 families. The only way to combat this scam is to get the city involved, forcing an AmeriGas employee to physically read the meter, or to spend endless hours on chat or phone calls with AmeriGas--both of which are exhausting and time-consuming. After inspection, the actual meter readings are nowhere near the thousands of dollars they claim remotely. But if you don't vigilantly monitor your bills, AmeriGas will hit you with $4,000-$5,000 per month, and they're lightning-fast to send those fraudulent bills to collections, wrecking people's credit. Bottom line: AmeriGas's remote meter readings, which inexplicably add a few zeros to your bill, are a complete SCAM. We're switching all tenants to FerrellGas this month and hoping they're not another scam like AmeriGas. If you want to destroy your credit, waste countless hours battling a dishonest gas company, or drive away good tenants, by all means--use AmeriGas.

Awesome costumer service, great people, and great prices. Would definitely recommend it to anybody!read more

Great family owned business! Very helpful and Amazing customer service. This business is expanding…read morewith more gases available. Great location right off the freeway.

Amazing guy ! Helped me in the time in need ! I needed some air in my tire urgently biking to pal…read morealto and he helped me out no problem! Completely stopped what he was doing and added air to my tire ! And got me in my way !

I've been a happy customer at George's auto repair for years, and they always took care of my cars…read morewith quality work and reasonable prices, not to mention everyone being so nice, honest, professional, warm and are genuinely good people. Other auto shops insists on selling you parts (so they could make a profit on the parts too). But I'm super picky about what parts are installed on my cars, and George's actually encourages me to bring in parts that I sourced myself, to spare them the trouble of searching for hard-to-find pieces. This is a winner in my book! I noticed the recent construction at the site, was wondering when would George's reopen. A couple of days ago I saw that the snack shop opened, so I went in to check. The clerk told me it's a new business there now, they don't yet have a phone number, it's currently just a gas station (no longer Valero) and snack shop, the auto repair section is closed at this time. He didn't know if George's would reopen elsewhere. Suggesting that I return another time to ask the manager as he might know. I haven't done that yet, but the sudden change makes me sad. If anyone from the old team reads this, I'm the guy with the Audis. If you r shop moved elsewhere, I'll remain your customer wherever you go, as long as you're not too far away. I'm sure other customers feel the same. So please let us know!

Matt has been most helpful at working with me by giving me a discount on what he perceives as a…read morecustomer error. I paid the bill but with the discount of a hundred dollars 377 dollars I paid to cover the charges still pains me .the invoice reflects o propane delivered. the handwritten amount on top of my receipt is fraud. in the same handwriting it says mailed. the technician does not mail out bills. I kept my word by paying the bill to keep off any adverse collections on my credit report. the fact remains that I was disregarded as being a disposable customer after seven years of loyalty. technicians came took my propane regulator rendering my tank useless. the tank I have I own . lease fees were charged and paid for for six of seven years. $67 a year for a regulator. which was the main reason I started service with mountain propane. very disappointed with the business model. I would not recommend getting involved with the manager Patrick he is out of his mind. time to be put out to pasture Patrick. I do prefer to leave positive feedback. Matt was most helpful in trying to resolve our differences I know he is only going by what Patrick insists is true. To this day small claims court is my resolution. Mountain propane has left me bitterly out of money for service not rendered. The first red flag should have been the amount said delivered was 114.6 gallons in my 115 gallon tank. Which is impossible to do. 90 gallons is maximum capacity if I was empty which I was not. Have better communications with technicians ,don't allow written amounts on invoices from management and faith in customers and you might be able make it in this small town.

I unexpectedly found my tank empty as a winter storm was approaching- after investigating I found a…read morevent under the house disconnected which means I heated the outside long enough to go through my entire tank - a quick call late in the afternoon and a test, and a refill was complete in 30 minutes - I expected days- benefits of a small town small business -super happy custome

Albert went over and above to help me fill tanks on my camper. Great customer service, friendly…read moreguy. Top notch.

Fixed or replaced hoses while I wait. Great inventory,…read moreknowledgeable staff. Huge inventory of air fittings and connectors, other related items usually that slip my mind are there in stock

Van hard to use for older person! 5 stars for the shop, but 0 stars for the van!! Service was…read moregreat. Getting and returning the van was painless and quick. The van served its purpose, but it was awful to drive--not mechanical issue, just rattling and noisy and accelerator was difficult to get used to: it would take off quickly without my foot on the gas, but when I put my foot on the gas, it wasn't smooth and I had to push it in a ways to get up above 20. It was helpful that the shop allowed me to park my car there while I had the van out for the day. Location was close to both starting point and destination. The night-time drop box for keys was also really helpful. On the advice of a friend I also bought moving boxes (10 small ~1.5'x1.5'x2'=~$15) and packing tape (brown paper-looking but really strong and smooth-highly recommend!, large roll ~$6) there and both were superior to what my company gave me to move worksites and fairly cheap. I'll definitely buy the tape again for all moving/shipping purposes! My biggest complaint is that the description of the van, and the clerk verbalized this too, said "low entry" or something like that that meant that it was easy to get items into the van without a ramp. In fact it was quite high!! I had a tall mini-fridge that was my main concern, and the lowest point of the van was about as tall as the fridge, about 3-4 feet!! I also had such a hard time getting myself up into the drivers seat! I'm a 58-year-old woman with not weak but not strong upper body strength, and I really struggled to get up and out of the cab! Then when I started to put stuff in the back, I realized it would be nearly impossible for me to climb in there, especially without handholds!! This should be stated, or better, rent steps or something to help us older, weaker people out!! I was lucky I had a young person helping or I would have never accomplished it! When I first got the van, I noticed the back end was high and NOT LOW, so I immediately went back to change it for a truck with a ramp, but then when I tried to get into the drivers seat of the truck, I absolutely couldn't!! So I went immediately back and exchanged it back for the van, thinking that would be much lower but it wasn't by much!! Getting the mini-fridge in turned out to be the least of my problems! Based on this experience, when I need to move again, I will either NOT take stuff that doesn't fit in my car, move everything myself by car, or hire movers, but I WILL NOT be driving a U-Haul truck myself again unless you make the drivers seat and back end easier to get into!

The day I drive home I hear a whopping noise. Turns out the "professionals" ran an extra 7 feet of…read morewire through my steering arm. The steering arm cut through the wire and it wrapped around my axle and ripped the wiring harnesses off in both directions including where it was attached to the vehicle electronics. I notified uhauls customer service and explained the issue and sent photos. The agent told me that they would contact the instal location to see how to proceed. I'm told I'll recurve a call back from the manager within two days. I do not. Several days later I get a call from an assistant telling me to bring the car in. Uh no thank you. I don't plan to spend 4-6 more hours so that you can do more damage to my car and ask for a refund so that I can go elsewhere to repair the damage. The assistant tells me he'll ask the manager and her back to. me within a few days. Several days later the manager calls to say that he won't do that. His only offer is for me to drive 40 miles to his shop to remove everything, not fix the damage, and refund the amount paid. What? So begins a saga of calling their corporate customer service department to get this resolved. After literally dozens of phone calls taking from 20-60 minutes each I got nowhere. Uhaul agreed that they screwed up but they kept saying that they can not refund it had to come from the install shop. After several weeks an insurance adjuster from uhaul calls and tells me to forget about uhaul and take the car to a competitor to have everything repaired. I do this and send in the requested documentation and guess what. Four months later I still have no check and he hadn't returned my calls. This location is a joke. Uhaul customer service is a joke. It wasn't until I contested my credit card change and didn't dozens of hours on the phone before I got a refund. Still waiting on a check for the damage though.

I went online to pre-order a trailer. I received a reply confirming my order. I was told they would…read morecall the day before. On Friday they called to let me know that the trailer was only available in Santa Cruz. I was given the option of picking it up on Friday for free, I thought that ordering it a week early that they would have something available close to my home. Now I have to get to Santa Cruz before 445 pm. Or waste time tomorrow when I planned to start loading up the trailer. So I had to waste my time and gas driving over the hill and getting stuck in traffic. The only reason for 2 stars was when I dropped off the trailer in San Diego. The guy at the return lot was extremely helpful. He told me to just drop it and he would send a receipt. By the time I pulled out of the lot I had received the email. Maybe not all U hauls are crappy,just the Milpitas location

Excellent experience renting our U-haul from this location! Moving is always so freaking stressful,…read moreand anything that can go wrong usually does go wrong ...but these guys here made it so smooth for us. Explained everything perfectly, helped us so much and went above and beyond in customer service! Thank you guys so much!

Overcharge my Apple Pay $20 when I only use 5929 you guys charge my card. It has not been back to…read moremy card yet. This is so annoying. Never coming to this gas station again.

Employees are awesome down to earth store is always clean . Customer services at there finest!…read more You can request for specific product