These people know equipment and have really good mechanics. They've adapted to the new California electric landscape well. If you need something new or have something old that needs servicing, their prices are in line, and their staff is knowledgeable. The one thing keeping them from a 5th star is their ridiculous 30% restocking fee. If you buy something and want to return it unused, that's a pretty raw deal. So, before you buy something from them, make dang sure you need it. Other than that, this is a great shop. read more

I've lived in Campbell my whole life and had no idea this place existed until my fiancé asked me to go with him to pick up his Honda lawnmower that needed to be serviced. Who knew lawnmowers needed to be serviced?! Apparently, this is the only location in the Bay Area that services lawn equipment. We lucked out with parking right out front, but this place gets busy so you may need to park on the street. Minus 1-star for each of the following: All-in we paid $299 for the service (parts and labor) which I honestly thought was kind of expensive given that you could buy a brand new lawnmower for a few hundred bucks more, but who am I to say as I'm not the one actually mowing our front lawn. Service is EXTREMELY SLOW. We walked in and took a number right away and the 2 cashiers were already helping customers. I saw ~6 employees walk throughout the store while I was waiting to be called up. An older Hispanic gentleman actually cut the line and went straight to the cashier without having a number. What is the point of having a number ticketing system if you're not going to enforce it?! read more

Gardenland Power Equipment - Lawnmowers ready to be picked up - Nurseries & Gardening Near Me - Campbell, California

These guys were really nice and helpful. I've never owned or used a weed wacker and they were very helpful explaining g all the different options that would best suit my needs. I ended up buying wacker along with a blower. Ulises was very helpful in showing me how to use it and how to install more yarn. read more

Garden Me Since 1960 Gardenland has been *the* place in the South Bay--maybe the Bay Area!?--where professional gardeners and hardcore homeowners go to get their professional-grade lawn and garden equipment to purchase and get serviced. I've bought several Honda® generators from them a few years ago and bring them in annually for service. The Good: *Customer service is always friendly and efficient. *Prices are on-par or even cheaper than the "big box" stores for similar items. *They do Purchase Order (PO) billing if that's how your company does business. *My generators are always serviced very quickly. They always give a 7-10 business day quote but that's just a CYA, as most of the time they're turned-around in 1-3 days in my experience. *Authorized Warranty Service Center for: Honda, STIHL, Echo, Shindaiwa, Husqvarna, Exmark and Mean Green. The Meh: *They recently instituted a pull-a-number counter service method (like a butcher shop) but they don't ever really call the numbers. Not really sure what's the point... ¯\_(ツ)_/¯ The Ugly: *Parking lot is small and can be a shit-show during busier times. TLDR: Great spot for gardeners who love power tools. :) read more

Gardenland Power Equipment - Service pricing 11/18/21 - Nurseries & Gardening Near Me - Campbell, California

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Yesterday I went in to see why my generators battery (which I bought there almost 4 years ago) was dead after trying to charge it for weeks before. This was the first time we went to try and start it since we bought it and moved North. We decided to drive down and bring it in to see what was going on. I bought the generator for emergency purposes when our area in Campbell lost power in hopes to have a back up in the event it happened again.. Before leaving home on the day I bought the generator, we were shown how to use it (and video taped that) but we were never told anything else. The employee then told us that it was our responsibility to read the manual and had we done that we would have known we needed to run it every month for a few hours. I was shocked in that response. Had I been given all the necessary information about maintaining the battery at the purchase, which would have helped me avoid this issue beforehand, I would have been happy to accept this as my responsibly. Instead I'm left having to purchase a new battery (they sell) for almost $300.00. I feel really disappointed. Even worse is the battery they want to change for almost $300.00 is the same one on Amazon for over $100.00. Exact same brand. I feel they could have offered to sell me a new one at their cost for the inconvenience, and that would have been acceptable, rather I was told to come back in a few days since they were out of stock at the time. I have been going here for many many years and purchased many items along the way for both my home and my business. I always felt like I was treated kindly, respectfully, and always received such good service. Just not this time. When a service experience falls short, especially with unhelpful attitudes or unexpected charges, it's upsetting. read more

I was helped with a string trimmer part by a young guy and Abel but the parts were incorrect. I did not get a refund but only store credit. The description says "$30 labor or store credit per 109". I went to get a new head for a string trimmer but fortunately needed to bring the machine in as well as the head. Cost of about $138 was mentioned. I found, at another place, the head for $21. Works well. So I go for saw chain and Abel says my credit is for labor only, see above. So they effectively stole my $30 that I have an invoice for. Shall never darken their door again after doing business with them for many decades. read more

Bad customer service. Employees don't want to help due to their bosses giving them attitude, when they help people with no serial numbers for equipment read more

My Fiancé and I came here to purchase parts for our Spray rig and motor. We bought the supplies we needed AND SOMEONE STOLE MY CARD INFORMATION FROM THE REGISTER WHEN I PAID. I swiped my card in their card reader, and within 2 days, someone was trying to use my card number at ATMs in south San Jose. Luckily, my bank was able to track it back and decline their charges. BUT BEWARE WHEN YOU SHOP HERE. USE CASH OR SHOP SOMEWHERE ELSE. UNTRUSTWORTHY read more

I have been a satisfied Gardenland customer for more than 40 years. The shop is filled with knowledgeable associates, and they offer every possible type of equipment, not to mention parts and repairs. I wouldn't go anywhere else. When you visit Gardenland, just take a moment to notice that the shop is always full of Landscaping contractors. They find Gardenland to be the very best for equipment and service, and so do I. Thanks to Billy and the team at Gardenland for the fine service I receive during each and every visit. Bruce McCombs read more

Gardenland employees and management - Thank you for what you do! I recently stopped at Gardenland to purchase parts for a rare carburetor. The parts were not available. Brian gave me his email and asked me to send him additional photos and information about the engine needing the parts. Brian methodically followed-up through several emails until he found multiple options for purchasing the parts. The customer service at Gardenland is what sets them apart from all the rest. I have shopped at Gardenland for 25 years and employees like Brian and his attitude toward helping the customer is what makes me want to shop there again and again. read more

Mr. Gabe Foo and his staff (especially Ms. Fernanda Alcocer) made my FIRST-ever robot mower purchase [Husqvarna Automower 435X AWD] such a hassle-free & customer-centric experience that I felt as if I had purchased it IN THE STORE instead of online from over 2,400 miles away (Michigan)! Mr. Gabe Foo's technician working on the automower did experience some slight technical issues getting the first required firmware update to complete in a timely manner, but Mr. Foo graciously offered to adjust the shipping & handling costs for me to make up for this. Also, after having already made the purchase for the automower and an installation kit, I realized that the boundary wire that I had already laid on my property would be sufficient and so when I contacted Ms. Fernanda Alcocer to see if they could refund me the cost of the installation kit, she was able to make it happen! :) And lastly, come to find out, when I received my automower in the mail Gabe and the crew had even included a cool Husqvarna + a cool Gardenland ball cap + a comfy Husqvarna dri-fit polo as gifts! I loved the experience with Gardenland Power Equipment and I would highly recommend them for anyone making an automower purchase over the internet! :) read more

Gardenland Power Equipment - My new Automower 435X AWD courtesy of Gardenland Power Equipment! :) - Nurseries & Gardening Near Me - Campbell, California

Dropped in looking for a belt for my riding mower. Unfortunately they did not have a belt long enough but they were kind enough to measure the belt for me and give some tips on how to adjust the belt. Looking around I could see that they have some serious equipment for the weekend worrier "like me" and the pro's. If your looking for any kind of equipment for yard maintenance and then some, this is the place. read more

Gardenland Power Equipment - Nurseries & Gardening Near Me - Campbell, California

California passed law to eliminate sale of gas powered blowers. Tried a battery electric one, lasted 40 minutes. Went back to my recently Gardenland tuned gas blower and got the job done quick. Need to start a petition to repeal this law. I can't charge my customers 2 or 3 times more to make up the lost time in doing the job.. Gardenland has never let me down.. read more

This is the go to spot for landscaping/gardening equipment. Ask for JP as he is very passionate and knowledgeable!

Great store to get whatever parts you need for your garden equipment, great service by employees and good talks. Would leave 5 stars but after doing business here for 4 years or more, I always realized the owner or store manager whoever he was always had an attitude with people but mainly employee. Really dont think employees should be talked to like they're kids. I had several encounters that would back this claim up also, other than that great supplier a bit pricey but they get the job donez read more

I brought in my electric lawnmower for some work today. The team was very knowledgeable, friendly and did the work on the spot. This is now my go to place for power equipment. Couldn't be more pleased. read more

Today my husband took our rototiller to Gardenland to repair a broken gear shift mechanism. They took a quick look and said it's just a broken drive pin. should be a quick fix. So the technician had a variety of different drive pins but non of them fit. He took one that was a little too big, went into his shop and milled it down. The fabricated pin fit perfectly. The technician said he needed to change the oil, spark plug, and filter on the tiller. The oil change was free because we had purchased it there 5 years ago. the spark plug was $6.29 and the filter $6.25. So an hour after my husband showed up at Gardenland, he left with a working rototiller with fresh oil, and a new spark plug & air filter. This is the first time in my husbands life that he has received WORLD CLASS SERVICE on anything that he has ever owned! read more

Gardenland has always helped me with my landscape company's needs. The core program was a major boost for us, and we couldn't have done it without the expertise of people like JP and Frank. They have a solid crew of workers that get you quality results read more

Last week I had an Emergency with our well which had to have electricity and our Emergency Generator needed a quick service...We had a circumstance were one of our Family had a medical condition. Gardenland took our Honda i7000 that afternoon and had it back to us the next day, even though their Maintenance backlog was a month out...All the folks at Gardenland are extremely Client oriented and friendly. There expertise and Customer service is what will bring me back for all my equipment needs. Tim K Morgan Hill read more

You don't need to wait in line just walk right up. Nobody's sees that the guy who walked in can bypass everyone in line. First one there last one to leave. read more

Convenient location. Excellent selection of power tools I take my saws and leaf blower backpacks to get serviced here Price is decent but guys there know there stuff My place to go for all my company needs read more

Excellent service. I bought a ZeroNox Tuatara and had great service and prompt delivery.

Wasn't too happy with the service today. Tried calling for a fuel inlet fitting, should be a rather common part. Got put on hold for a few minutes, and after realizing that I was going to be on hold for a while decided to just stop by the shop since it wasn't too far out of my way. There was 2 people at the counter helping one guy. I didn't understand why. After he left one of them asked me what I needed and I gave him a printout with the part# and a picture of the part. He told me they don't have the part, but they could order it for me, but it'd be more expensive than ordering online. He went and got his manager, who told me, "OH NO THAT PART NEEDS TO BE INSTALLED WITH HEAT! THOSE THINGS AREN'T SUPPOSED TO FALL OFF" I've watched about 3 or 4 youtube videos on installing this part. None of them use heat, and why would you? It's a plastic part. I felt like the next words out of his mouth were going to be, "Let us charge you $100 to install this $5 part!" Found another shop in town with the part and without the attitude. Called, they found the part right away, and they even matched amazons price. 1 star for the candy dish though. I think my kids cleaned them out. read more

Tried to buy a Stihl 500i saw, was told by the general manager they were in stock, to place the order online, placed order 45 minutes later. Then told by sales rep the next morning that they were sold out, that I could pre-pay for one and would get one next week. Was told my order was cancelled because of bad address, checked address and they said I had to submit again. I did, same results, so they said submit again the next day. I used a different card, and submitted it all again. My bank called to make sure it was not a fraud, they said the transaction was approved. Garden land sales rep said it was denied again, and I would have to come in personally. In addition when I asked about getting a different bar setup was told they would have to order a complete different saw, I guess they don't know how to pull one bar off and put another on. I would not suggest buying anything from this establishment. Edit: the response from gardenland lies about what really happened. I would not trust them with any business read more

Bought an echo blower 6-months ago to keep my yard clean since we have a lot of trees shedding leaves all the time. After two tanks of gas the owners manual requires a carburetor adjustment, and not wanting to screw with it I took it to Gardenland. Busy store with professional yard maintenance trucks in and out. I waited a short time while they made the adjustments. SInce I didn't buy it there they charged me a a fee, but nocked 50% off what they normally charge, so in turn I bought four quarts of premixed fuel for my blower. read more

Please be careful with this company. In multiple occasions, I noticed that their advice and feedback is driven by greed and by how they will generate most revenue. The latest happened last month when I took my STIHL gasoline-powered blower for repair (which I had purchased from them a couple of years ago). The repair man told me by just looking it at and by me describing the problem that I had destroyed the machine by not using the right gasoline mix. He said that only parts would cost me $150 and then the labor. He immediately recommended that I buy from them an electric blower. Given that he brought to my attention that I had used the wrong gasoline (without oil inside), I went home and I changed on my own the gasoline to the premix type that I could buy from Home Depot. Immediately after that the blower started working. In prior time, the owner tried to sell me a preassembled Honda mower with 1st maintenance price added to the price that I had to pay for machine. Why would anybody do that? I bought it from Home Depot, was not a floor preassembled part and more than a year later I have not had a need to do any maintenance. So be careful! They do have the skills to do the right thing, but I think they are directed by greed and by their desire to increase sales. Because of that, they do not always recommend what might be the most favored solution for their customer. There is of course a risk by exploring options that some may not work, but can you imagine that after a few years, for home use, they immediately directed me to spend over $300 for a new blower rather than first asking me to change the gasoline I was using and see if that might fix the problem? Not good! I cannot also forget that the owner also sold me once a Premium Pruner (German) with life guarantee! After one spends all this money, you think about it and you debate whether you did the right decision.... For sure what happened with the blower and the mower convinced me on their selling and marketing strategy towards home owners. If I can help it, I will not shop there again. read more

All around excellent business! They really care about their reputation and creating customers for life. Strongly recommend just going in and talking to them if you're looking for anything. read more

Great place to get all essentials from tree gear to basic gardening supplies, staff is great and know their stuff!

Loved finding this business online convenient to my neighborhood. I needed a repair facility for one of my yard machines, and taking it in, they fixed it on the spot. Great expert, knowlegable staff that I highly recommend! read more

Gardenland sells and services Stihl and Honda garden eqipment. They are totally professional and great to work with. Highly recommended!

Great service! I came in to buy a new carburetor for a Honda lawnmower (their carbs aren't what they used to be). It was a bit of a confusing order because the wrong carburetor ended up on the mower at some point in its life. Glenn was super patient and genuinely interested in making sure I ordered the correct carb and gaskets. They know their stuff and stock the main items garden folks would need. read more

With the economy down, one of the many things I had to let go was my beloved gardener...sorry Mr P..so as a homeowner, I became a weekend gardener-wanna-bee. They shouldn't let a high-tech marketing guy touch anything that cuts or slices, since all we ever do is draw up hockey-stick projections & forecasts on power points. However, I'm trying. This place is a great place to get in depth knowledge. My Ryobi weed-wacker had wacked its last weed. Something to do with using 1:50 oil to gasoline ratio--PRECISELY mixed. OK, sticking your finger in the wind and guesstimating what 1/50th might look like in a 0.2 gallon fuel container is not a thing to do. If you're wrong, and insufficient oil is mixed, you end up seizing the 2 stroke cylinder. How does it manifest itself? You can pull start that damn chord until you're blue in the face, and you will not start an already dead horse. Gardenland to the rescue. After pointing out what not deploying 1:50 oil means to machinery, I was told to deep-6 the Ryobi. Luckily, they sell Stihl, line trimmers here. At H Depot, they would have just sold me the weed-wacker, wacked some weed and made me do the same mistake--hey that's great for sales isn't it? ROI would be great. At Gardenland, guess what? They made me watch an MPEG-4, 2 minute video on the innards of a Stihl weed line trimmer wacker...I was being educated!! Not only that, after they sold me the equipment, they had one of their employees go over this equipment with me as if they were selling me an AR-15 military rifle or something. Now that's customer service!! It's no wonder they had a line of professional gardeners queued up at 9am in the morning. Good thing Mr. P wasn't there. OK, OK, I was late for my 9:30 power point presentation, but hey, I have an anecdote or an antidote to tell our Toronto/Montreal sales team (I think there's still snow on the ground there in May so they couldn't relate). That's why I give these guys 5 estrellas!!. One of the sucky things about this place is they are not open on Sundays, and they have limited hours. Move aside weeds, I will now wack you. read more

This place is a joke. Zero for customer service. I wouldn't go there looking for Briggs & Stratton parts. The self proclaimed, 30 year veteran parts-man, who wouldn't get off his butt to help customers, told me that my engine (MODEL 19) didn't exist. He then backtracked & added that, if it did exist, it was probably to old to order parts for. Really? I went to another shop, on Auzerais & Bird Aves. They looked up the part numbers & ordered for me. read more

Gardenland is a family owned business that has been doing it's best to provide quality service even during the COVID 19 pandemic. Staff wear masks and common areas are sanitized everyday. The staff here really know what they're doing and care about the customers unlike the big box stores. They also make sure that you get the right equipment whether you're a professional landscaper or at home gardener. Gardenland is hands down the best! Been coming here for years and it's worth the wait. read more

At least once a year, the primer bulb assembly on my Toro mower needs replacing. The combination of my not-so-manly thumbnail and the downside of ethanol blended fuel result in the thing wearing through prematurely and regularly. I do call first, but Gardenland has always had the primer bulb assembly I need in stock. I toddle over there, exchange a modest amount of cash for the part, and am on my way lickety-split. Parts counter is always helpful, prices are competitive and I like taking a browse through the pro equipment on hand. read more

This shop is set up more for workers and hands on homeowners. However if you need to buy equipment that will last a long time this is the place. They have everything that you need or want for maintaining your yard. They can fix or tune up most equipment. We bring our lawn mower here at the end of the season they clean it up and set it up for a prefect spring start. They clean some of our other tools too. If you want something cheap ie. plastic equipment this is not the place. Go to HD instead. Price range for the products that they carry fall into good. However if you are looking for things that will only last a season or two you will find them to be pricey(because they don't sell them). Our weed eater is going on 12 years now and is still running perfectly. Thanks to Able & crew. read more

I purchased a roller-tiller from Gardenland Power Equip. The staff was very knowledgeable, friendly and ready to assist you with any questions you may have on what they sell. No high pressure sales either. They sell the equipment "out of box", meaning they will put it together, put gas & oil in, test it out and then give it to you. Along with that you will get a free coupon to bring it in after a period of time for an oil change and adjustment. Prices are not cheap but reasonable because they sell higher end power tools than what you would find at Home Depot or OSH. Once in a while they will have a no sales tax day or 10% off. 4-Stars only because the parking is extremely limited and these people are very busy, so most times you will NOT find available parking. Also, the front counter may also be extremely busy so you will have to wait quite a bit for service. read more

I recently came here to get a new set of blades for my Honda lawnmower. I had heard and driven by this place for years but had never stopped in. I was pleasantly surprised at the selection of equipment they carry. I'm sure most gardeners and landscaper professionals shop here. The selection is all higher end equipment you won't find at Home Depot, Lowe's, or OSH. I took a peek at their service department and it looked like a auto repair shop, complete with lifts. Very impressive. They had the blade set in-stock for my lawnmower, so I was very happy. I will be back when I need parts or service of my gardening equipment. read more

I bought a Husqvarna T536Li XP chainsaw from them a couple of months ago. This is really an awesome saw! The only comparable battery saw is the Stihl, which they also carry, and which is not as good in my opinion. Gardenland's price was good (there is some variation on prices on these saws), they had the equipment to run diagnostics on the battery and charging system, and they offered a free chain sharpening after a month of use. A week later I got a phone call from Richard asking how I liked the saw and to call or email him if I had any issues. Well, I used the saw for approx 16-17 hours and noticed the blade getting dull, so I brought it in for the free sharpening. Since I don't live close to their shop they expedited the sharpening and I only had to wait ~10 minutes. I used it as soon as I got home and after cutting 2 trees I noticed it "cutting out", meaning the motor seemed to just stop in the middle of a cut. It was as if the brake was being activated (which it wasn't). The longer I tried to use it the more often it cut out. It had never done this before and it seemed more than a bit strange to have this problem right after getting the blade sharpened -- though it's hard to imagine a relation between the two... Anyway, I emailed Richard and he said to bring it in, which I did a few days later. I was able to show the guy there the problem. He wrote up a tag and offered me a LOANER SAW! He asked if I wanted a gas saw or another Husky T536. Since I like my saw so much I accepted the same as a loaner. I used that loaner saw a lot while my saw was repaired -- all under warranty. It turned out to be a defective on switch. Would I have preferred my saw not to have had a problem? Yes. Am I glad I bought my saw at Gardenland? YES! read more

Tried calling them about lawn mower repair but it took a while to get any specialist at the shop so decided to just stop by. I brought my mower and showed it to them. I already purchased a brand new carburetor and asked them to replace it. Even though I brought the replacement materials, their charge of repairing or replacing it would cost up to $150. They said most likely it would be close to $150 only. I can buy a new model of the same brand for roughly $200. Had I known this would be the service I get, I would've ordered a brand new model online instead and never come to the shop. I called another shop and they spent a lot explaining how to replace the carburetor correctly and I did it by myself after that. read more