I came in today for regular maintenance and while I have grown to "like" and prefer this…read moredealership, my experience with Justin in the service department moved the needle over to "love" them again! From the moment I arrived, I was treated with respect and made to feel like a valued customer. This morning's exchange makes me happy that I decided to continue my regular maintenance here. There are other Toyota dealers in the area, but I have received consistent service from Toyota of Smithfield (from Sales to Service). I have purchased/leased three vehicles here and serviced them all here as well. Even when I have had issues a couple of years ago, the GM responded to my complaints and worked to resolve them. If they continue to maintain this level of service, my next car will come from this dealership as well.

BUYER BEWARE: Apparently, fingernails can void your Toyota warranty…read more I purchased my Toyota Grand Highlander brand new from Littleton Toyota in January and have owned it for only 7 months. The radio touchscreen began delaminating, so I brought it to Smithfield Toyota's service department. On my first visit, they inspected it, told me the screen was covered under warranty, ordered the replacement, and called me when it arrived. When I returned for the scheduled repair, I was sitting in the waiting area when I received a text saying the manager had decided the damage was "likely caused by nails rubbing on the screen" and was therefore considered an "outside force" and not covered under warranty. They then quoted me $5,087.09 to replace the radio. My nails are not long, and there was no damage presented to me showing that I had caused this problem. What is especially frustrating is that they had already determined it was covered, ordered the part, and had me return for the repair--only to change their decision after I arrived. A 7-month-old vehicle should not have a delaminating screen, and I certainly did not expect Toyota to blame the customer's fingernails rather than stand behind its warranty. So apparently, if you buy a Toyota and have fingernails, beware of using the touchscreen. You might end up with a delaminating screen and a $5,087.09 repair bill. Very disappointing experience with Smithfield Toyota and Toyota's warranty process.

great local rental spot , very thoughtful people helped me out when no other rental spot wanted to…read moremike & dave gave me a great deal

From the owner: We offer Bad and No credit auto loansread more

He's very fair and friendly. It's sad but finding an honest mechanic is tough. They are up front…read moreand will tell you when you don't need work done. Their prices are competitive and decent.

Let me put it this way- this guy not only sold me a reliable car at a very fair price, he helped me…read morejunk my old car- which included standing in the rain while I moved all the stuff out of my old car. For real.

I was in a jam with my jeep. It's a 2000 and it wasn' showing the codes for inspection. After…read morehaving taken it to another good garage, they said just drive it until the computer kicks back on no help whatsoever. Matthew and Joel figured out right away. What was wrong and I was on my way. I love my old jeep and these guys really helped me out in figuring out what to do to get a safe inspection.

I have been using these guys for a few years now. Not only do they have good service at a…read morereasonable price but they are honest. I'm a single woman, who knows nothing about cars, many times they could have taken advantage of that, but they never have. I've asked them to check over my older car before going on a trip with my granddaughter. I've asked do I need this or that. They have never once taken advantage of that and they have come in lower than the estimate I was given. I highly recommend them.

Buying a car can be a stressful task, not knowing who to trust or if your making the right decision…read morecan be overwhelming. I wanted to make sure when I got into something new I was 100% confident in my decision. After going to countless dealerships and doing tons of research online, I found that on the surface B&B was worth checking out. They had a car I was really interested in so I was happy to hear it was still for sale. When I got there Craig welcomed me and told me to take my time on the test drive. The location is ideal for a test drive..nice quiet residential 2 lane roads with no chaos is what I like. Took it for a spin and instantly fell in love, which doesn't come easy for me. I knew right away this car felt right and would look killer in my garage. Went in and sat with him in a laid back comfortable office to discuss the car. He didn't sit there all cheesy with a generic list of features on the car, they let the car sell themselves which totally works. He was so patient and answered every single question I had in terms I could understand which some salesmen make things confusing. I didn't feel pressured, rushed or forced whatsoever. I wanted the car and bought it on the spot. I traded in my pride and joy (which wasn't easy for me might I add) I NEVER would have done that if I didn't think I'd love my new car just as much. 2 days later I went back to pick it up and they had her looking clean and pretty. I met Paul who couldn't be any cooler of a dude. He showed me how to use all my functions and put my plates on for me. Finally I sat down with mama Craig and signed the rest of the paperwork which she put together beautifully for me. B&B is the real deal, I can't compare to anywhere else in RI to buy a car. A pleasurable experience from start to finish. I am so ecstatic over my new ride I can't wipe the smile off my face. I would buy from here again in a heartbeat. I highly recommend buying from them..and if you do, tell them I sent ya!

It is with deep regrets I share this poor review. We started out with two good cars but the last…read moretwo were disastrous. My college aged daughter purchased a Kia here two years ago and I've poured $1000s into it including a transmission, since. For example, she broke down twice at severe costs for repairs, in NYC, on route to school in PA. Bottomline I would steer clear of this business as the the cars are not what they appear.

Recently came here because my wipers died and of course it was going to rain that day and I needed…read moremy car to get to a nursing clinical in pm. They're great about getting you in same day and doing repairs but at a cost. I was charged a $145 diagnostic fee to diagnose my broken wipers. It was a $20something dollar part but ended up costing me $177. That's the cost of convenience. I have a warranty backed by Ford for my Nissan but they don't accept it so if I chose to service my car here for warranty work I would need to pay out of pocket then wait for refund. They also said I needed break pads and a new axel because the boot was torn and could fix it that day. I declined because I needed to get home, it was $ and I'm pretty sure my axel would be covered under warranty but they considered it wear and tear. Fast forward to last week. I brought my car to Tasca Ford in Cranston because they said they would honor my warranty and repair my car. Both axels were damaged AND covered under my warranty. FYI get a second opinion always before dishing out a ton of $ to them. Overall they seem nice and they are accommodating but definitely overpriced.

When I brought my vehicle in, I just asked for a quote to replace my muffler because the sound was…read moreobviously indicative of a leak or some type of damage. The service advisor spoke very fast and I was led to believe that there would be an additional charge of $224.95 if it was not a muffler problem and further testing and diagnosis was needed. After waiting almost 2 hours, I was told I needed a new muffler which I already knew and informed her when I walked in the door. I have absolutely no idea why I was charged $224.95 for an obvious muffler issue that I had already informed them about. They also mentioned an issue with the wheel bearings which I had known about for years and had even discussed with them in the past. $224.95 to give me a quote for a new muffler is obviously an extremely unethical amount to charge to just give me a quote for a muffler.

A quality company. When I bought a car there the owner went out of his way to see that I was…read moreultimately satisfied. Will definitely do business again. Thanks!!!

We bought a car for my daughter and the owner was very good to work with. He told me straight out…read morethat he stands by his cars. Fast forward 2weeks and My daughter calls him because the belt was making a noise. He came to her work, picked up her car and fixed it. Needless to say he kept his word. We are very impressed and would definitely buy from him again.

I trust Wally's more than my Subaru dealership. After many years and not caring about prices the…read moredealership lost me. Wally's has given me more than fair prices for all work over the years. My subaru is at 206k miles, might go tomorrow or might reach 400k. Leaving it in Wally's hands over the dealer.

Went in to ask a question about an inspection and he couldn't be bothered to even listen. He was…read morevery dismissive and rude. Won't be going back.

Just picked up my daughter's NEW car last week, thank you Nikolas for making the transaction…read moreseamless and so perfect for her (and us). These are honest, organized and really nice people to deal with. Thank you for the 5 star service!

I leased several cars from here. Like most car dealerships, you have to do the haggle situation and…read morepretend that you're not going to buy the car or go somewhere else in order to get a good deal, which is kind of ridiculous. I find it annoying and unprofessional. They really just need to give you a good deal. The haggle situation really turns me off a lot and it's almost making me consider going to a different dealership. The dealership itself is good as far as being clean and well maintained. Other than the current construction situation that hasn't finished and over a year, the dealership is relatively easy to get to. Staff is professional and courteous. As far as the service goes, they seem to do a decent job with the service itself and the prices seem to be competitive. The only draw back that I really have noticed with the service is they take an extreme amount of time to get the job done. For instance an oil change and tire rotation is 2 hours even with an appointment. A 15k mile service is 3 and a half hours, or 4 hours if you get a wash. I would strongly recommend getting a loaner car rather than waiting in the waiting room. The service has gotten more and more lengthy time wise in the last 2 years.