My boyfriend and I brought his car in yesterday as he had a dangerously low tire and we wanted to…read moremake sure there wasn't a leak and it was safe to drive as we're not from the area. Ryan got us in quickly and kept the car overnight to recheck in the morning (which was totally fine as we were staying a 5 minute walk away). He checked it over again this morning and said it was good and it's safe to drive but get I checked when we get home. He didn't even charge us! Can't thank him enough for the peace of mind this has given us to safely enjoy the rest of our trip!

Not the fanciest shop in town but I had a good experience. My rear brakes were grinding, they…read morelooked at all four the front ones were fine - no upsell. Had the rear rotors and pads done under an hour. they took my vehicle for a test drive.

when I got to the service Station I didn't have at All it Only Took all of 5 minutes just like they…read moreSay I had a very great experience knowing that my car was in top top Shape... the service Center Employees were on a very professional basis showed me the oil before they put it into my engine . 5 stars wouldn't go anywhere else very friend great experience..

I took one of my mid 80s General Motors vehicles there for an oil change they told me they only had…read moresynthetic oil, my car takes regular motor oil so I didn't get an oil change, they never suggested I go to the O'reilly's auto parts place that is almost across the street As an alternative to get some oil or that they would. I would never use OR suggest this business again which is a brand new business here on West Main Street in Norwich CT

Been coming here regularly for quite some time now, and it's consistently excellent service…read more Friendly, helpful staff, especially the manager, Erica. She's gone above and beyond to help me on two separate occasions.

They snapped the bolts off removing my skid plate during an oil change…read more Their solution? A zip tie, skinny one at that, Keeping on a entire engine skid plate. I asked them to fix properly ( drill out and new bolts) they refused. Check under your car/truck if you go there, better yet don't.

We had a very good vehicle service experience at Take 5 Stratford. We had two vehicles serviced -…read moreone GM full size van, and a Honda sedan - and we were very pleased and impressed with the experience. They are a LOT more reasonable price-wise on oil changes and the associated service items, as compared to car dealerships, by around a factor of 3x, which is remarkable. I'd say they are pretty comparable price-wise to the other places that specialize in basic service items such as oil changes, but they come in at around 1/3 the price of dealerships - which is unbelievable but true. It's a very clean and pleasant facility. They give you several choices of the grade of oil you want to buy, and explain them clearly - although the price signage could be a little more clear. The staff is knowledgeable, very professional, and friendly. Overall, excellent.

After my daughter's oil change, her car started leaking oil. We brought it back and within five…read moreminutes we were told everything had been checked, everything was fine, and the car was safe to drive. Unfortunately, because the car wasn't parked in one place for very long, we had no idea it was still leaking. It wasn't until the car sat in our driveway for three days that we discovered it was continuing to leak oil. By then, she had already driven the vehicle all the way from Connecticut to North Carolina with the leak. Brand-new driveway covered with a big oil stains. We took the car to our local Take 5 in North Carolina, where they found the problem almost immediately: the Connecticut location had failed to install the gasket on the drain plug during the oil change. Mistakes happen, but what is unacceptable is that we recognized there was a problem, brought the car back, and were reassured that everything was fine after only a few minutes. That reassurance led to a 600+ mile drive with an active oil leak. This could have caused catastrophic engine damage, and instead it left us with a damaged brand-new driveway. This wasn't just an honest mistake it was a failure to properly diagnose and correct a problem that they created after we specifically returned because the car was leaking oil. Extremely disappointing service and a preventable situation that never should have happened.

As a parent, when your child is away at school and has car trouble, you worry about finding a…read moretrustworthy repair shop. Let me tell you, Wakefield Auto is exactly that. Gabe and Zach were outstanding. My daughter's car was towed in over the weekend, I even got a response from Gabe on Yelp Chat at 11 PM on Saturday night!and by Monday, they quickly identified the issue--a disconnected fuel line from a previous repair back home. They communicated right away, fixed it efficiently, and charged only for labor. Most importantly, I never felt like we'd get taken advantage of. Wakefield Auto and Gabe is a shop you can trust--even from 5 hours away.

Always have driven by this place as it's close to home, but have never taken my vehicle there. I…read moreneeded an oil change and brake fluid flush and after getting a quote from the dealership I decided to look local. WAR not only gave me a much better price, but they got me in within 3 days and had my vehicle for less than 3 hours. In the past the dealership would keep it almost the entire day. Very satisfied and will be returning.

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

My mother went in initially for an emissions test, and she left happier than I could imagine…read more The team did a complimentary inspection during which we found out her power steering pump failed, and she was in desperate need of new tires. They worked amazingly well with her budget, and her vehicle sounds like it is new. She grins ear to ear for her 'new car', and honestly, I'm right there with her. I always worry that when she does car work alone, she would get 'strung along.' It didn't happen for her. She was treated with respect, we were shown videos and photo evidence of all issues, and the team was so friendly. I'm thankful to have a place close to home that I can trust for with my mother.

The staff was friendly enough, buy I was not happy to be told that they could not do the service…read morethat THEIR system let me make an appointment for. So they wasted my time. They need to get a better online scheduling system, or have a human review all scheduled appointments for potential issues. This was a total fail.

The are reliable and very friendly. They do really good work, a while back they fixed a vehicle to…read moreget through emissions that had wires destroyed by nesting mice.

Very helpful. I was just passing thru town when my brakes failed. Thomas was very professional, and…read morehelped solve my problem successfully. Excellent service. Bill W.