The service department was fantastic…read more I sent in an 05 Legacy GT Limited for restoration/repairs. They were very accomodating, and very receptive when hashing out jobs with the Master Tech. They were very transparent about what was actually needed vs. what would be easier to DIY. Overall, pretty good experience with the service department. Now, for the not so great. The body shop. The quoting was vague, obscenely overmarked, and they were unwilling to even try to work something out for both parties. They didn't want to take the job from the start, but instead of being professionals and simply saying they only really work on insurance claims; they decided to fabricate a bs quote. Don't take your car here if you want body work done, but they are still relatively good for general repair/maintenance.

Great staff. Purchased a new car in August of 2025 and it was a great experience. Best service and…read moreexperience I have ever had purchasing a new car.

Excellent family owned and operated repair shop. We have been customers since they opened and…read morealways refer friends to Roots for their auto maintenance and repair work. Top notch service and reliability from Renee, Norm, and Chris! They have always been honest and trustworthy when diagnosing what was wrong with our cars when we bring them in for service. You get way more than what you pay for when you have Norm or Chris work on your vehicles! Highly recommend visiting and making them your go-to repair shop !

This Auto repair shop is great! Easy to make an appointment and when I was 2 1/2 hours late for the…read moreappointment because the car problem I had went critical, they called looking after me and readily accepted me when I arrived. The price was fair for excellent work, completed on time within the estimated cost with my agreement first; no surprises. Renee at reception is knowledgeable about cars and the repair and will walk you through ever step that is done. Her personality is an asset to this company and is also comforting and assuring to you during a stressful time. Roots was recommended to me by another of their satisfied Customers and so I am happy to recommend them to others! This review is unsolicited. Karen H.

I've been bringing my car to Guy's for regular car maintenance and repair for years and have always…read morehad a good experience. They aren't a place that is going to try to sell you on something you don't need, and are honest and up front with you about the cost of the repair. A couple months ago I was having problems with my battery. They told me to stop buy and took a look at it for free (ended up being a small issue that I was able to fix myself). I also have been able to leave my car overnight for an oil change without any issues. My only gripe would be the waiting area could use an upgrade, but other than that I could not recommend Guy's enough.

Efficient and honest . Great service and customer support. Best in the area for caring mechanics…read moreand delivery. Great crew!

Went to have my emissions done very quick and efficient. Staff was very friendly . Comfortable…read moresitting area . Great place they offer multiple services .

I have been doing business with this company for a few years…read morenow with my Jeep Grand Cherokee. A few weeks ago, my Jeep engine light started to flash on my way back from my son's basketball game. It got the point where my gas pedal was on the floor and I couldn't accelerate at all. I called Computer Tune and Lube and Dan, the owner, told me to drive it straight to their shop. So I did, and he said he'll have his team take a look and give me a call. Gave me a loaner (2010 Toyota corolla, that sounded worse than my Jeep). Told me not to drive it on Monday (day of the blizzard). With a quarter tank of gas and the way it sounded I just drove it home. Within a few hours I got a call from Dan. He explained that "fuel started to leak on my exhaust tank, which caused my catallactic converter, radiator, temp gauge, etc to not work properly and he'll have his guy start tonight if I give the okay. He told me it would be around $3,800 plus tax for everything. I felt EXTREMELY pressured. I told him to let me talk to my husband and I'll give you a call back. He said, "I'm leaving for the day, and so will my guy unless you give me the okay to go ahead. Otherwise, I can't get to working on your car for another week or so." So I did give the go ahead since I needed my Jeep fixed soon with 6 kids and activities and sports going on next week. Fast forward to last week, I picked up my car on Wednesday and paid in full the $4,267.28. The invoice was 2 pages long! Dan even said " you got a lot of life left in that Jeep. My brother pays over $1,300 for his new jeep, so no need to get a new car anytime soon" Well, yeah especially since I just put $4,000 into it. On Saturday, I drove my jeep on the highway it started to flash with the engine light again. Then my temperature gauge went all the way up to "H." And then it went right back down to "C." Thought it was a fluke so drove it home. On my street, I could barely accelerate and it started to smoke. After getting a second opinion, from another mechanic, they told me this is the shops fault. He said "you just paid to have your radiator replaced which is what cools your engine and prevents it from overheating. See if they can take a look at it free of charge since they caused it." On Monday, I went in person to talk to Dan and see if he could resolve this. He told me that it's my "fault I drove it. I would have to bring it back in the shop and he'd look at it and if it's on them, they would fix it otherwise I would pay for the tow and all other costs associated with it." I told him my jeep never overheated in the past and I just got my radiator fixed from your team and now my engine overheats. He says "it's an old car and has a lot of issues." I felt scammed and didn't trust him after that. I contacted the BBB and decided to write this review to warn others, especially women. His shop caused my jeep to overheat and now after $4,000+ of repairs I can't even drive it. It's NEVER overheated before and I just paid for all those parts to be replaced and then my car overheats and he won't even look at it free of charge? Women, moms, beware, this guy takes FULL ADVANTAGE.

A HUGE shot out to Reliable Auto Center, its owners and their amazing staff. Our truck is an old…read morelady; 1961 Chevrolet Step Van to be exact. This crew here helps keep her safe and entertains all of my crazy questions. What was that noise? Why did it do this? They have been with us on this crazy adventure since day 1 when we bought the truck. They are the absolute best! If you're looking for an honest and attentive place to get your automobile repairs done while knowing up front the cost of the repair; we HIGHLY RECOMMEND Reliable. Thanks for keeping us Cruisin with the coolest ice cream around.

Have been getting my trucks service here for years. The owner and staff have always been helpful…read moreand efficient. The prices for service are fair and the work has always been done professionally.

I've had oil changes and repairs at ProTech multiple times. Everyone is very accommodating,…read morefriendly and professional. They do a great job and are reasonably priced.

its been less than a year since protech installed a brand new altinator. the ground was never…read moreinstalled and the result was battery light and emergency brake light would come on. I told the owner something was still wrong. He counters by saying nothing is showing up on the computer. I said it wasn't happening until you installed a altinator and window moter. So the window now sounds like a coffee grinder and my dashboard lights are lit. I went to the owner again to tell him something is not right. The owner then got aggressive (i'm 64) and told me to get off the property. Middletowns finest showed up and i had to go and the owner is just a a**hole as the cop talked to me. Owner never tried to make it right. Worst garage in middletown. do not get ripped off by this place. Firestone is at least honest and a much better as a PROFESSIONAL garage.

Jon has been nothing but the best, along with his team. Older vehicles that cause other service…read morefolks to stumble seem to be this places strong suit! A 1997 pre-OBD2 vehicle is not a problem! The folks are friendly, patient and most important, competent. Though I've spent quite a bit there recently, my truck is back to its normal self! I can't say enough positive things about this place!

I have been going to Joe's Auto Electric II since the year 2017. I had never been to a privately…read moreowned mechanic shop before. I had always gone to the big dealership. I heard very good things about Joe's Auto Electric and decided to try them by having them service my electric window on driver side. They fixed it at a very reasonable price. From there I began to bring my car for oil changes and general maintenance and repairs. I own a 2004 Toyota Camry with 240,000 miles. Joe's Auto Electric has now been servicing this car for the past 7 years. Whether it is a basic oil change, replacing brakes and rotors, tune-ups, power steering issues, etc., they can do it all. You really get personalized attention from the owner, John, to the Service Manager Steve Baltas, to the Admin Assistant/front desk - Melissa, they are all very friendly, very courteous and very respectful. I can always count on their HONESTY!! I now bring 4 vehicles to Joe's Auto Electric to be serviced. When it comes to a CLEAN OIL CHANGE, no one is better than Joe's Auto Electric. When you get your car back after they have changed the oil, there is NO DRIPPING of OLD OIL that was drained which most places this is a problem. These folks wipe down EVERYTHING after they change the oil so there are no oil drips onto your driveway or garage floor. The mechanics/service technicians are very experienced and knowledgeable. They know their cars and they know how to repair them very well. YES, I TRUST JOE'S AUTO ELECTRIC and would recommend them to anyone looking for an Auto Mechanic that is HONEST, RELIABLE, and performs OUTSTANDING QUALITY WORKMANSHIP - you should go to JOE'S AUTO ELECTRIC II located IN MIDDLETOWN, CT - 5 STARS. DAVE M. (Cromwell)

Dean and his team are truly top‑notch. They're honest, reliable, and genuinely committed to doing…read moreright by their customers. I highly recommend Dean's Autoworks for any and all mechanical needs.

The service and workmanship at Dean's is horrible. This garage try's to sell you service that you…read moredon't need. The labor rate is very expensive. Recently learned from another dealership where my truck was towed, that the sparks plugs were "Hand Tight" at best. Dean's failed to reattached the wires to the plugs properly which caused more issues. I recommend NOT USING DEAN'S. Very disappointed with the damage and very expensive additional repairs needed because of their negligence.