I feel extremely fortunate that a business with such a great customer service culture exists in our…read morecommunity. They were friendly, courteous, prompt and kind. This is old school great business and I will be their most loyal customer. Thank you!!! Highly, highly recommend Certified Auto, if you are looking to have a car serviced!

Overloaded. New…read moreservice appt person has problems remembering things that were just told (what was your name again? which car? what was it again that you wanted?) Multiple mistakes in a row. Had the car in and the transmission line wasn't put back properly, had to get a master mechanic over in my driveway to put it back so the car was usable. Then had it towed to them and they did repair it for parts cost only, but for a family vehicle and tow it was strike one. Next it was the second time the brake pad sensor failed after coming out of their shop after they did rotors/pads. No memory of it happening before (i finally remembered after reviewing old invoices) Asked them to contact a local shop so i didn't have to have it towed over to them again and they got too busy to do it. Called again the next day and they did call the local shop but forgot if it was the front or rear sensor. I had already ordered both from napa so i told them to just credit my account for the next work we did together when we weren't on vacation and they said to just work with the new mechanic since i didn't want to work with them, i just laughed and hung up. Oh and the new text messaging system they put in isn't monitored and half the staff doesn't have access to it or it doesn't work properly so don't get excited thinking it will make it any easier to keep track of things...

Marcel at Country Automotive is the best! I was visiting from out of town and had brake trouble…read more Marcel rearranged his schedule to accommodate me in a timely manner. He was fair and honest and my brakes are now perfect! I highly recommend Country Automotive. Thank you Marcel!!

This place is awesome. We have been using Rose Brothers for years and they have never let us down…read more Very well trained and knowledgeable techs, always willing to help and guide you. My business and entire family trusts the Rose family to always keeping us safe and on the road. I trust no one else to service our vehicles. Thank you Dave Rose for always being there! Glenn Higney President/ CEO Allcom Communication, Inc

I'm new to the area and needed a tire plugged. After reading reviews of the shop online, I gave…read morethem a call and much to my surprise, spoke with the an extremely polite and customer-service oriented person. One who genuinely thanked me for calling and didn't rush me off the phone. He said to call back 45 mins before I was ready to come in and he would make sure my car would get worked on right away. I called back this afternoon and they took me right away. Rob at the front desk was very friendly and the waiting room was very comfortable. As a younger female, autoshops aren't usually the most welcoming places, but this was the best auto-realted shop I have ever been to. They even fixed my tire free of charge and encouraged me to come back if I needed any other work done. Excellent experience. I didn't realize there were still businesses in the world today that ran with genuine hospitality! I highly recommend.

My husband does a lot of our car work so we didn't have a 'go-to' garage. When I asked my mom…read morewhere she took her car she mentioned that she's been bringing cars to Showroom for many many years. Mom's been happy with their work for years, and now I'm happy with it as well. I had to recently have some work done to my father-in-law's car and it took a little bit of time to get the first appointment in (just under 2 weeks) so that wasn't an issue. We had questions about replacing the coils, should we replace all 8, should we test and only replace the bad ones, could I buy the parts somewhere else if I found them cheaper. They answered every question and talked through the options with me. In the end, we did all the spark plugs and they tested the coils and replaced the single bad one they found. We made another appointment and brought the car back to have the passenger window repaired a few weeks later. We'll definitely continue to bring work here. Megan does all the phone and desk stuff and she's knowledgeable, courteous, and responsive. Thanks for providing great service and great work!

I can't say enough about Showroom Auto, but I will try! Kraig and Bruce are THE NICEST people I've…read moreever met. They are just so pleasant. Add that to dealing with customers, cars, wrecks, other businesses... Nothing gets them down. 'The fear of the unknown' is what keeps people from getting their cars serviced, or from 'checking on that noise'. Do yourselves a favor and go to Showroom if you have any doubts. These folks are going to give it to you straight. And fair.

Shady. Caught them trying to bill me work they hadn't done. Then they claimed to have done it, and…read moreaccording to the next shop I went to a few days later, clearly hadn't done it or did it wrong. Tried to tell me I needed my AC recharged, I don't. Wanted to charge me $200 to replace a serpentine belt, which I did myself in 5 min with an OEM belt that cost 1/3 less than they would have charged me. If you need a cheap place to get your oil changed, and you can muster the attention to watch them work the whole time on the overhead camera feed to the tv in the waiting room, maybe worth it?

I took my truck here to diagnose a problem related to the breaks. Both John and Andrew were very…read moreprofessional, competent, and friendly. Steve was able to diagnose the problem and fix it in a timely fashion. The price was very reasonable. The quality of the work is excellent and the people friendly and honest. I highly recommend this team.

Great staff very knowledgeable, excellent service very fair professional. Finally there price is…read moregood and fair. Highly recommend them

From the owner: Specializing in: - Auto Repair & Serviceread more

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

I was in Willimantic on a service call. I noticed cord showing through on my right front tire. The…read moretruck is a 3/4 ton van, 22 years old with 550,000 miles and I am actively looking to replace it. I do 350 miles per day on service calls. I found LANDON Tire 4.5 miles away and called. They quoted two matched used tires at a reasonable price for 16" Light Truck tires. I said how long to put them on and they said 15-20 minutes. I drove down and was directed into the bay. It felt like a pit stop. 4 men two on each side jacked up and removed the tires. The tires were waiting and after they were presented to me for approval they were mounted, balanced and installed. I was on my way to my next call in 20 minutes from entry. Service was FRIENDLY, FAST, PROFESSIONAL. I would buy from this shop any time......Joel P. Kent FBN Security Co LLC Windsor CT.

Great service and knowledge. Was there for about an hour and watch the operation help a number of…read morecustomers that did not have an appointment. Will definitely be going back.

After I was rear ended by a telephone pole (pole 1, car 0) I began the search for an autobody…read morerepair shop. My original favorite body shop no longer exists since "my guy" retired. Olender's is on the USAA insurance short list of accepted specialists and, since they are only 3 miles from my house, I figured it was as good a place as any. USAA may be onto something. I was lucky enough that I could still drive the car, so my down town was minimal. Once the parts were in, I dropped off the car and, after an estimated 11 business days of work, I got the call 8 business days in that it was ready. Like a new car. No visible damage and clean as a whistle. I'd like to stop by every month just to have them detail it for me. Two thumbs uip for Jared and the team. Thanks

Ditto to Pam's review. They got our "bambi" encounter completed in four weeks. Looks like new…read more Very professional team.