Efficient knowledgeable and effective. They did a very nice job on our carpets which had not been professionally cleaned in over 10 years!

I had this carpet cleaning business come clean my carpets. The guy broke a large mirror in my home. After calling the business location is when the nightmare began. I have been running in circles ever since. Not only will they not reimburse me for the damage ( no fault of my own) this is not a valid business. The address on Broderick does not exist. I went there and it's a vacant home. I searched them on the Better Business Bureau and they have an F for several other customer complaints. I searched them on the Secretary of the State website and they have two addresses in San Jose that are also not valid. They also do Business as San Francisco Carpet Cleaning. The Business owner is not David George or whatever they have down on Yelp. The Saratoga address on their website is actually a music school. I will not stop until I find Giga the actual business owner. read more

D&G Carpet Cleaning - Carpet Cleaning Near Me - San Francisco, California

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I received a callback two days later on 11/1 and only because the business owner read my 2 star Yelp review and he wanted to make things right. I explained I appreciate the apology, however, its been 48hrs and I've already hired someone else to clean the carpet. I doubt I would have gotten a call without the 2 star review. I'm upgrading the review from two star to three stars for the call back (apology) - but will never hire D&G Carpet Cleaning. read more

Hello there, i am writing this 5 star review, because they did great job for me and my family, we were thinking to change carpet, but as it was very expensive and needed long time , we decided to hired thees friendly and professional people and we made good decision. They worked so nicely and our carpet and house is like brand new. Thank you very much indeed and highly recommend!!! read more

The technician "Martin" was very curt and had zero personality. I called the company to have them steam clean my 4 upholstered dining chairs, and I was given a quote of $15 over the phone. I explained this to Martin, but he pulled a bait & switch and raised the price to $99 (or roughly $25 per chair). I was annoyed, but had budgeted $100 for the job and possibly some spots in the carpet. When I mentioned the carpet spots, he offered me a quote of $159 which I flatly refused. The job took about 45 minutes, and I'm satisfied with how it turned out. But not enough to ever use this company again, as the initial reception I received and aggressive upsell by Martin ruined any future chances of me doing business with D & G ever again. Sorry, D & G, but your technicians need some better marketing and personality skills when representing you. read more

Thank you my fellow yelpers for the "bait and switch" warning. The scheduler had offered a 3 room special for $85. I had specifically indicate the sq footage to confirm that it would still be $85. I was delighted that they could accommodate our evening request. Upon booking, I requested for an itemized receipt so there wouldn't be complications later. An hour prior to the appt, the scheduler called to say that the $85 was just an estimate. Prices may changed based on the condition of the carpets. We proceeded because we knew it shouldn't be an issue as our carpets were already cleaned prior to the sale of the condo days before (yes, we are OCD and wanted peace of mind). The technician came and inspected the carpets, instantly quoting us $199. Before we started questioning, I showed him the email of the original quote with room coverage. He got on the phone and came back with $150. After much debate, we ended up at $100. Quality wise, he was in and out within 45 minutes. The carpets were wet. They still look the same. I guess you pay for what you get. read more

Alex from D and G Carpet Cleaning was just here and I am thrilled with my new clean carpets! Most of them were just dingy from not being cleaned in a while, but one had pet stains and a little coffee stain ( we'd mostly gotten it out at the time of the spill...and we use a LOT of cream!) but now the rug is perfect. He was a nice guy and a hard worker and the price was right! read more

One star is too many!!! We called this company to clean a small 5'x8' area rug after a cat peed on on corner. The company came out and the fellow took the rug out to the driveway to do the job. He charged $110 dollars (more than the quote) and and left the wet rug out to dry. After most of the rug dried we brought it in but the corner in question remained wet longer than most of the carpet ( not good for a wool carpet). The rug smelled worse than when we called the company! We called them after the rug was completely dry ( a few days) and explained that there was something wrong as the rug smelled terrible. we were told that " there were no guarantees" and there was nothing they would do about it. These folks are scam artists and do not stand by their work. Not sure what me next step is going to be with them but choose someone else for your own needs. read more

They did a decent job on the cleaning. In and out in less than 20 min, but totally scammed me on price. I wouldn't trust these people's ethics. Alex was all business, no conversation and would not even explain why the price did not match what was advertised. Also he wrote $119 on the agreement, when it was advertised at $89, and then he actually charged me $179. I hire carpet cleaners every year and they've always been able to supply their own water source but this place needed a water connection. So in addition to paying $90 more than I thought I also have to pay more for my water bill. I should have referred to Yelp prior to booking. read more

I had my upholstery and mattress cleaned by D&G. It was pretty easy to schedule them. They showed up on time. I wasn't too happy about the estimate changing from what I was originally quoted over the phone, but whatever. Alex, the technician did a diligent job cleaning my sofa, sectional, and mattress. The day after, I noticed the streak marks from the cleaning on my sofa have not gone away. No amount of rubbing on the fabric helped. I called and was told to give it a couple day for it to fully dry. Call back if the streak marks remained the same and they will come out to fix it. I've called several times in the last couple weeks. I am constantly told that the technician will get in contact with me and schedule time to fix it. I'm still waiting for someone to call me back and fix my streaky sofa. Since the upholstery is a light color, the streaks make it look hideous. I was going to schedule D&G to clean the carpets of my apartment, but it looks like I should seek another company who don't take your money and leave you hanging. read more

* Extremely accommodating - Booked the service last minute. * Great results - Carpet looks brand new. * No BS - Did not try to up-sell or suggest "this is not included in the price." Will use this company in the future and highly recommend to others. read more

Great work. 2 years renting apt. with a broken stove top exhaust fan. Too much Chinese cooking made our carpets full of oil which in turn attracted tons of dirt. Don't even wear shoes in the house and it looked like elephants marched through our house. Had enough of the traffic patterns we made. Alex arrived, cleaned our house using his truck's power (not remote power unit) and did a great job. Worth whatever you end up agreeing to pay ~ :) We had no major stains just traffic patterns. Tried to clean using rug doctor from safeway... fail. After D&G the cheap rental carpet came out looking great. Effectiveness gauged by comparing the clean spot of carpet hiding under a piece of furniture to the surrounding area all near front door. Their service really worked. I will post pics (9 boring beige carpet pics) to show there's no color difference after the cleaning. All carpet one color now. Alex was really good at performing carpet cleaning service. Special promotional price apparently only refers to a "non-deep cleaning type of service" reserved - for example - when you maintain your carpets four months after the initial "deep cleaning". Cons: - Weird interaction with woman upon first phone call to D&G asking for them to come out to my home to provide a quote. Something about how they don't do quotes but will come out to give an estimate. Like they were trying to avoid the possibility of rejection. Weird! Maybe they could avoid this strange and uncomfortable situation by saying "the quote comes ready to clean". In other words "we provide a quote and the ability to provide service immediately if you decide so". - Had a weird feeling in the beginning that I was about to get conn'd or something but they never once lied, misled, or even attempted to feed me misinformation. Not sure if it was the speaking accents or weird initial interaction but at the end of everything it all added up to a positive interaction and business transaction. I guess it was just me not them. - Carpet extremely damp (almost wet) after performing service. It's been four hours after carpet cleaning and carpets very very damp still even with all doors, windows open and fans running. Not sure the carpet will be ready for the replacement of small furniture items with stained wooden legs even by tomorrow. Better make sure it's really nice weather day of service so you can leave your doors and windows open for a long time. - Prepare to pay with cash or debit card as that is what I was told they accept after the price quote - I'm sorry - estimate! Cheers! W read more

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I emailed D&G on a Wednesday and arranged for a tech to come on Friday afternoon. Immediately, I thought this was stellar. George came to our office, located in the Financial District. He had to drop off his equipment and park in a garage before doing the work. I offered to pay for that though. It's really tough to find street parking downtown. George steam cleaned and deep shampooed our main lobby rug and a conference room carpet. Both had vicious beverage stains and wear and tear from the 80+ pairs of feet that walk on them over and over on a daily basis. They were filthy, and George did an amazing job. They look brand new and I was quite pleased with how long the job took and the rate was pretty decent. I will use them again for future work at the office that I manage, and I will use them for personal work too. They're great. George is awesome. read more

Ask for Alex. Very nice man comes in and gets right to business. He was sure to get out every stain in our carpet from our children and dog and he even made sure the edges were clean!!! Make sure to offer him a soda! read more

Very happy with my area rug! I have a chevron rug ... the white stripes were looking more like grey. I was able to get a same day appointment and Alex was fantastic! Would definitely recommend them. read more

D&G offered to come out to us same day, on a SUNDAY, which was a surprise. George did a great job. He recommended a deep cleaning due to pet and toddler based chaos on the carpets and I took the upcharge to make that happen. It was a modest increase and well worth it. The job was fast, thorough and he gave me shoe covers, which was a nice touch. We will use them again, no question. read more

I called and scheduled an onsite cleaning for a large wool rug. When the technician arrived, we discussed what could be done onsite vs what could be done in their shop and I decided to have the work done in their shop. He took the rug with him. Less than a week a later they called to say the rug would be delivered the next day. When it arrived I was amazed by how much better it looked. I bought the rug new 7-8 years ago and never had a professional cleaning until now. Aside from a little fading of which I was already aware, the rug looked new. I'm about to call them right now to have another rug picked up for cleaning. Their service is great and very reasonably priced! read more

My sleeper couch is fairly old (11 years) with old old stains, the cleaning really brought the look of the couch back to almost new. Definitely worth the money. This was important as the size of the couch and the space for the couch is very small so to replace the couch would have been a big hassle. Now I am good for another 10 years! read more

To whom wanna have a nice people with good job to their house, I am so glad to call this company. Ms. Inna and Mr. Alex were so nice and so helpful.. the job thy Alex did was fantastic, deep clean with detail oriented... the price was so reasonable Advice to everyone to go with this company. Thank you, Mona read more

This was hands down the best carpet cleaning company I have worked with. Truly, I had to cancel a few and ask one to leave. D&G was easy to schedule and arrived happy and respectful even after being stuck in a traffic jam. I was able and comfortable to leave them to work in the house so I could pick up my son from school on time. I will have them back absolutely! read more

Top notch They did an amazing job and in a timely fashion. They get you scheduled asap and provide really great customer service. They were on time and friendly. Their rates are fair and I will definitely be using them again. Oh and they have wall corner protectors too. I am super happy with the results! read more

Total bait-and-switch!! Made an appointment with D&G sort of by accident. I googled for carpet cleaning in San Mateo, then stupidly clicked one of the ADs in the search results. It was Fresh-Carpet-Care.com. They must be a shell for D&G (explained below; read on). Their prices were way too low (that should've been my first clue). They advertise 3 rooms for $89. The highest price on the site is an entire 5 bedroom house for only $119! [UPDATE, 5/8/2015: On the Fresh-Carpet-Care.com site that they hide behind, they just lowered their 3-room price from $89 to $69! Brazen dangling of ridiculous bait!] I called, spoke to Crystal, and made an appointment for the next day. She said the "technician" would call me about 30 minutes before arriving. So I arranged to work from home, and then I moved a bunch of furniture. The guy did call late into the appointment window (a 215 area code=Pennsylvania, just so you'll know if you get this same guy) and then finally showed about 45 minutes past the end of the appointment window. He has a slavic accent, which I only point out in case you encounter this company. Nothing against slavic people or their accents. He came in to see what the job would entail. I pointed out one normal sized living room, one long hallway, one rug, and 2 tiny sections (3x10 ft), one in each bedroom. Note that this is *maybe* equivalent to 3 rooms, and that's being extra generous. Note also that the website advertises 3 rooms for $89. Imagine my surprise when the guy says that he can do this job for $279!! I immediately said "No thanks. I'll pass. Thanks for coming." He went on to say that this job would require deep cleaning (which is what they'll say in a response to this post, if they respond), and that I am now including a rug, etc. I showed him the website I'd used to find them and pointed out the prices. He said he can't vouch for the advertised prices because he's with D&G, not directly from Fresh Carpet Care. He then lowered the price to around $215 (I don't precisely remember). That's not a horrible price, but I was not interested because of the blatant bait and switch tactic. The guy was courteous enough, but I told him "no thanks" a few more times and walked him out. I then called Fresh Carpet Care's 888 number and spoke to a man with a slavic accent. He said he couldnt really comment without knowing what the "technician" saw about my carpets, but that he would have the general manager call me. He was courteous. Later a woman called (slavic, I think....not that it matters) from D&G and explained that advertised prices are just estimates, my carpets are really dirty (uh...they're just normal dirty) which would require deep cleaning, and the guy is still in the neighborhood if I wanted to let him come back and we can agree on a reasonable price. But by this time I had already booked with another company. I need to stress that there was no misunderstanding and that my carpets, while dirty, are not extremely dirty. I think they bank on people just going through with it because they've already blocked out the time and have moved their furniture. Beware these guys!! Other victims of these guys, you should submit a complaint with the San Jose BBB because right now they have a A++ rating! read more

I spent 100 dollars for them to come and spend 15 minutes cleaning a 5x7 shag rug. I spent an additional 30 dollars for "deoderizer." Before it's even dry it still smelled bad and I was told "that's the best I can do." Was very quick to get my signature and money though! Spend the extra time doing research and find a better place than this. read more

I just had my carpets cleaned by D&G Carpet - it was a true bait and switch tactic - I searched online and liked the fact they use non-toxic cleaners and they had a special going - when the guy showed up he wanted to charge me 125% more for the cleaning - his view was my carpets were dirty and if I wanted the spots out it was going to cost more - I said why would I have the carpet cleaned if I didn't want the spots out - then he said my stairs were too large they didn't qualify for the price quoted - they are normal size stairs about 32" wide. He came down $50 in his price I accepted because I had emptied 3 rooms of furniture - not a fun job. He cleaned it took him 1 hour to do the job and when he left you could have wrung out my carpets with the amount of water left in them. I have had 4 fans going for 2 days non-stop - and towels lined up so there was a path to walk on - when you walked on carpet then unto hardwood - you slipped your feet were so wet. The cleaning left a sticky residue on the carpet - I am hoping it doesn't attract more dirt There was also a loose section of carpet left in the middle of each room like the suction or heat was too high and stretched the carpet - If you see an ad for Fresh Clean Carpets or D&G stay away - you will not be happy with the results. read more

I booked an appointment last minute (Monday for Tuesday cleaning) as my carpet was disgusting and had a house guest coming. I only had a small bedroom that my two dogs have made a mess of (one dog threw up, & I think one had an accident- stunk!). They were on time and actually called to tell me they were in route! They did a great job and it looks %100 better! They also did a small area rug for a reasonable price. Found them very accomodating and easy to work with, recommend highly! read more

I previously gave D&G Carpet Cleaning a 1 star rating. I would have to revise my previous rating and give it a 3 stars because they had called me several times asking me how they can fix the problem and how they can change my experience with them. I simply said I moved into the house already so they can't redo my carpets. The women offered me $40 back and ask if i can change the review. The extra 2 stars was for their guest relation. I recieved my check the next 2 days...one problem is that my last name is spelled wrong. The lady called me again and asked me to take off the first rating and will re-write the check for me. I told her as soon as I get it then I will remove my first rating. Hope this helps everyone reading this! read more

Committed to an appointment and ran extremely late so I had to cancel. Unreliable. They never even called me, and if I didn't call I'd have waited indefinitely. read more

Alex does a great job. Friendly, punctual, thorough. I've had him come twice now and I'm always happy with his service! They do a good job and I'd recommed them to anyone. Ask for Alex! read more

Excellent and prompt job! Highly recommended - the price is totally awesome for the job they have done. They have not missed any single spot - they have painted over our tots' stains very thoroughly. read more

I called and gave the exact number of square feet to the operator. She quoted me a price, but said the tech would have to confirm it. The rooms were entirely empty, no furnishings and well vacuumed. The tech was on time. That's always good. But suddenly the job was $200! We negotiated to $180. Then they tried to upsell to a better carpet cleaning job.. Hey, wasn't I buying a good deep cleaning? I can do a superficial clean myself! They did a half hearted half assed job. In and out in 45 min. The carpets don't look much better. read more

I sit here now in utter frustration as the technician is cleaning my carpets. I called D&G yesterday and was able to set up an appointment today, which was great. The technician was to arrive between 9 and 10. The office called at 9:20 to say that he would arrive in an hour (10:20). Then they called several times, saying that he could not find my apartment on a simple corner in the Mission. He finally arrived a little past 11, spent a half hour setting up and began cleaning at 11:30, telling me it would take an hour to an hour and a half. I cancelled my 1:00 lunch date at that point. I first asked him to clean three small carpet scraps I keep at the front door to catch dirt. After doing so, he informed me that they would cost $25 each! He offered me a discount to $25 for all three. I would never have had them cleaned had I known. He tried hard to sell me a "deep cleaning" for my very lightly discolored carpet with no stains. The office had quoted me a $99 special for my two rooms and I fought hard to have him do only the regular cleaning. I realize he was likely trained to do this, but it was pretty annoying. I have a heavily soiled couch I was hoping to revive. I hoped he would tell me if it was beyond help, as the office had assured me he would. He has now sprayed it down with stain remover, and we'll see what he's able to do with it. I sit here now as the carpets are being cleaned, fingers crossed that they come out ok. I will not use this service again no matter what they end up looking like. **************** Later in the evening, the carpet is almost dry and looks fine. But the couch is a disaster! Streaked with marks from the wand, across the back and seat. I will call tomorrow and ask for another technician to come out and make it right. I hope they respond appropriately. ****************** I called this morning to complain about the sofa, and they sent George out this afternoon to correct the problem. The sofa is still wet, but looks MUCH better, exactly the way I had hoped. He also cleaned an area rug for me for no additional charge, and he refunded the $25 spent on the carpet scraps yesterday. He assured me he will retrain the tech who was here yesterday. I am changing my review from one star to four, for this prompt responsiveness to my complaint. read more

I called this company to get my carpet clean the lady on the phone gave me one price and i thought it was pretty good the next day the tech guy came and double the price of my first quote I was going to said go back home, but I really need to get the carpet clean that day, they start cleaning and they spent less than 40 min. He said that he was going to do a deep cleaning I was so disappointed, my carpet still dark in the same area these people are not good at all please don't hire them save your money and get another company please,please. read more

Like a few of these other reviews my price was doubled from the original quote even though I had given them the sq. footage. my carpets were not that dirty but I did have a couple of coffee stains which i have had before and were removed successfully in the past. This guy came in with a machine similar to one's that I used to rent from safeway years ago and did a half ass job on all of my carpets especially the stained area. I not talking about a large or deep stain just a little coffee drips . Anyway 3 days after he left -the stains reappeared. I have called 4 different times and each time the office tells me someone will get back to me and take care of the problem . Guess what I am still waiting 4 weeks later. Do not use these people you will not be happy with it. read more

No option for zero stars, so one star it is. The technician was 15 minutes late (after the one hour window that I was given when making the appt). He walked around the living room and dining room, then said "this will need a deep clean, price is 250" I explained that I was quoted $85 and asked what the difference was between the deep clean and "the normal clean." He responded, "If you don't do the deep clean, it will be like you did nothing." I told him that was triple what we were quoted and not in our budget, sorry to have to make the trip but I'll figure something else out. He then kept walking around our apartment and going down in price "I'll do it for $199." I made not-so-subtle suggestions for him to leave ("no, this is not going to work, sorry for your time,") and then opened the door and said "good-bye." I felt very uncomfortable the whole time. I have a feeling this was the policy/script of the company, and not just the technician (to bait and switch and then go down in price and see what you can get). I know that these types of things can be more expensive, and even though I wasn't told that the price was just a quote, i was surprised that it was triple the price! And not because there was extra square footage or tough spots to reach or furniture that had to be moved. Or an additional stain repellent treatment. These would all make sense to me. But the extra price was because I needed a "deep clean." And when he described what a "deep clean" was, it sounded exactly what I have gotten as a regular old clean from other companies in the past. read more

We recently used them to help out with our clients who had the most raggedy carpet ever. Carpet was beige but was blackened with dirt and had mite infestation so we were really looking for a deep clean. George went above and beyond all our expectations and the place really looked liked it had been worked on after that. Granted we paid a little more than their quoted price (but in all fairness they told us this might happen beforehand) but it was absolutely worth it! I would be very comfortable recommending them to clients and friends. read more

A tenant next to me just had D&G come and clean her mattress (after the cat got to it.) And just as an outsider, I am so impressed with what I saw happen, that I believe a review has been warranted. The technician was a German fellow, and his work was impeccable. From the vehicle he arrived in, to the equipment he used, to the very clothes he wore, everything reflected professionalism. I helped him to find a source of hot water for his machine, so I got a chance to speak with him briefly. He was very friendly and courteous. And he worked very hard on that mattress to make it perfect. He was actually sweating--because he was trying so hard. And from what I could tell, it came out great. Then he packed up tidily, wiped up the little bit of water which had dripped around his machine, and left. In the future, when I need services like this, I am definitely calling D&G. I don't know the fellow's name, but he left an extremely positive impression for his great work ethic and acumen. read more

D&G are amazing. Our carpet in the house was so old and stained (perhaps from a previous owner who had a dog) I was thinking to change it completely. I am a clean freak so tidiness to me is paramount. But then I found D&G online and decided to give it a try - and I have no regrets! The stains are gone, the carpets look like new again and that's with the first attempt. I can only imagine how great they will look like after the second cleaning which I am planning to do 3 months later. I am very thankful to Sergey who helped us to make our home look clean and charming again. On top of that, we saved a lot of money because they do offer reasonable prices for an excellent service. Thank you! read more

I called D&G on a Tuesday, and they were at my house on Thursday. George cleaned my carpets, and did a great job. He was professional, personable, and helpful. I will definitely use D&G for my carpet cleaning needs in the future. read more

These guys are great! George was polite, quick and got the job done. I've had a stain in my daughter's room for two years that I've never been able to get out. I've used the steam cleaner rental from Safeway and every product known to man, but nothing worked until George got here. I'll definitely use their service again. read more

Do yourself a favor and don't use these guys. They originally quoted a price of $130 to clean a 3 bedroom 1300 sqft home. The guy comes and says this is going to be more difficult and the charge will be $299 including stairs!!!!!!!!! I told them it was a three story home before hand. Anyway we negotiate to 195 for everything without stairs. As he is leaving his hose scrapes my wall leaving a big smudge! Horrible F on quality and honesty. read more