Tow driver left a massive dent in the other car being towed behind mine. If your car has a dollar coin sized rusty dent in the door, get your money! It was a dark blue car. Tow driver also gave me the wrong pickup location, I wasted $30 on Lyfts to Watertown and back when I could've walked to the pickup location in Allston. Explained the situation to the manager and they did absolutely nothing for me, no accountability for damaging this other person's vehicle and wasting my time and money by providing the wrong pickup location. They are charging around $170 and online it says the legal maximum is closer to $130. D&G is a criminal parasite on the city of Boston. Michelle Wu should permanently shut down operations and start again from the ground up. read more

This company is egregious and shady, and I cannot believe that the city is contracted with them. I made an honest mistake parking my car before leaving town and had to pay almost $400 in cash. Everybody I interacted with was rude. The office itself is sketchy, there is darkened glass over the desk so that you can't see the person you are interacting with, and there are several signs stating that cameras are not allowed. Boston needs to do better. read more

D&G Towing - Towing Near Me - Allston, Massachusetts

I had a terrible experience recovering my vehicle from D&G Towing. While the reason for towing was my mistake, I was very upset by the process for recovering the vehicle. I have out of state plates at the moment and even though I was towed for a non-trespassing reason (listed on their sheet as something that can be paid by credit card), they insisted on cash. I could not seem to get their ATM to dispense the cash. Eventually I had to go home to find some cash. This cost me a lot of money in uber trips back and forth. They also did not accurately display what times they were open till. the location of their office is very unclear as well and I spent a few minutes waiting at their trailer which had no one in it before they came out to ask if i needed help. Furthermore, the people working seemed to have incorrectly entered information as they struggled to find my vehicle in their system, even though I told them repeatedly that it has a texas plate and it was clearly the only vehicle in the lot with texas plates. They also took my Drivers license and failed to return it to me, then when I returned with cash they asked me for my license again... Keep your wits about you when interacting with these scumbags... read more

They play extortion games literally and it's crazy cause they work with the police smh, somebody's gonna seriously get hurt 1 day.

The first thing you see upon arrival at their office is a sign stating "No Cameras, no recording..,". Why? Because this very shady outfit doesn't want anyone to know what's transpiring in their seedy little office. My car was stolen on a Sunday and the car was recovered by the police by Tuesday morning. I called twice in advance of arriving at D&G Towing late Tuesday afternoon to confirm the price of $182.75. However, a large man who identified himself as the manager jacked up the price to $395!! An absolute SCAM!! STAY AWAY from this company! PAY ATTENTION to the overwhelmingly negative reviews on Yelp--nothing good can come from this sleazy tow service! I will be filing suit against D&G Towing through The Attorney General's Office. read more

These guys are shady, insane that the city employs these people. We just had such a nightmare experience recovering a car. We showed up to the lot, and were first told that they didn't have our car. They did, because we know who does the towing in this area. Only after finding the driver that personally towed the car did we find out that they took it to the lot, then moved it to some random street because they didn't want to shuffle vehicles around in their lot. The guy didn't even have the decency to tell us where he parked it on this random street. If I were rating these people for making other people's lives harder, they would have five stars. read more

My car was stranded without heat for 3 hours. The previous AAA tow truck was sent to the wrong location. D&G tower "Kaleb" ( spelling) was very expedient, skilled, professional, and kind. read more

Illegal surcharging, case been reported to attorney general. Vehicle was parked on the street while I was on vacation, construction signs went up and a few days later local police asked D&G to tow me. D&G did what they were asked for by the city. I'm attempting to rectify this with the city. 1. I've paid with my AMEX, they promptly charged me, and after stated that they do not accept Amex, they need to refund and charge a different card. The sign inside says that they accept amex. I did give them a different card, and they did reimburse my amex. Reporting them to Visa, Amex, MC for deceptive/illegal practices 2.When I picked up my vehicle D&G provided me a receipt for 696.09 while charging my credit card a higher amount 725 and never disclosing it. Once I saw the transaction in my online banking I have returned with my receipt to ask them to reimburse the difference. I've spoken with a supervisor named Andrew, he told me that the difference is a surcharge for using a credit card. Surcharging is illegal in Massachusetts. I've asked him to provide me a receipt for the full charge- he refused. I've asked for the owner Gabriela A Estrada of 30 Longview Rd, Framingham to contact me. ( This is a public information from MA secretary of the state, Corporations look up). As you imagine, she hasn't contacted me. I'd ask everyone to file a complaint with the MA attorney general, the goal is for them to stop breaking the law, especially since they have city contract. read more

In my experience, D & G Towing operates in a highly predatory way. They seem to poach on any opportunity to tow a car, regardless of circumstance, and it feels less about providing a service and more about squeezing as much money as possible out of people who are already in a stressful situation. The business practices come across as opportunistic and profit-driven rather than customer-focused. Instead of professionalism or fairness, the priority appears to be maximizing fees and taking advantage of technicalities. Dealing with them was frustrating, disheartening, and left a very negative impression. I would strongly caution anyone to be careful, as this company gave me the sense that revenue matters far more to them than ethics, transparency, or basic customer respect. This was one of the worst towing experiences I've had. read more

My car died and my jumper cables were not working, so I called D&G for a jump. I called around 11:15pm and was out of there by 11:30pm, really appreciate how prompt they were. Mechanic was friendly and helpful. Rating 4 stars instead of 5 because it was a bit expensive for what it was, $100 for a jump is a bit high. read more

Everything about this place is sketchy and unprofessional. They are just trying to get all the money they can out of you. They refused to let me jump MY OWN CAR WITH MY OWN SUPPLIES. Instead, they wanted me to pay them to tow my car out of the lot so I could work on my own car. When I quoted the right to repair law in MA which gives car owners the ability to choose who makes repairs, they said they would "allow it this once" which tells me that they know it is illegal and they are just trying to make a buck. read more

The people that work here are beyond rude diminishing, and don't know how to speak to other human beings. I wish I could give them zero stars. Just be aware that when you go, you will be speaking with a rude and entitled woman. They say that they are cash only and do not offer any change however, when you get there, you will notice that there is a sign that allows you to pay with a credit card for an additional fee. They also give change when you give them cash. It doesn't take much to be a nice human being... Seems like that concept is foreign to them. read more

towed my car when I was standing right there and they didn't even care.still towed my car when I offered to pay the money they even once blew out the wires from the engine f#ck this company read more

Had AAA dispatch these turkeys to change a flat. Well it was raining and I assumed nobody wanted the call! So I called back 2 hours later and asked for a tow home. We'll after repeating everything personal about me I was told that they'd be out by 430, 4 hours after I initiated the call!! In frustration I said "I'll change the tire myself and hung up!! There was a gas station 800 feet from me so I drove on the tire and ruined it!!! read more

A disgrace of a business and so unprofessional. The guy who answers the phone is utter trash and so rude. So sketchy. 100% committing tax fraud and laundering money. Demanded $300 cash for having my car not even one hour. Told me on the phone "should've parked right" and hung up. Can't wait to report them. read more

I would rate 0 stars if possible- I was charged 204 dollars for 35 hours . When I went to pick up my car the man behind the counter was very inappropriate to me-asking me if I was single, my age, if I would go on a date with him and if he could use my phone number (asked for it and typed it into the computer) so that he could contact me personally. When I called to inquire about their hours the first man I spoke with told me they were open until 11p. I tracked my car and watched it move to multiple lots. When I called a second time to figure out why it was being moved the woman asked me what time I worked until, when I told her 7p, she told me they closed at 7pm. When I told her someone else told me 11pm she back tracked and said I could try to come and pick up my car but no promises. They want the storage fee of 35 dollars. I arrived at 730p and they were open with multiple customers. Would not recommend & would not go alone!! read more

Terrible company, terrible employees. General Manager is a jerk. Manager is clueless. They ripped off half of my splash shield while towing my car 1 mile... I had to call twice and show up in person twice to get them to even look at it. "Mechanic" was clueless and had no idea what to look for. Had to explain the issue multiple times. They claimed, "it wasn't ripped off, the clips fell off causing it to hang." There are no clips for the splash shield to begin with, it is screwed into the bottom of the car...... They refused to take responsibility even though I had photos of before vs. after towing. The made their "fixes" to the car without my permission which consisted of them CUTTING OFF the damaged portion of the splash shield and add zip ties to the remaining pieces... General Manager sat in his tow truck the whole time on his phone, did not look at my car once, but somehow, he claimed there was damage since the "missing piece of the splash shield was nowhere to be found so that means we didn't damage anything. The car is drivable and it's not our responsibility to look under cars during towing to make sure we aren't damaging anything." Don't call them if you need towing :) 0/10 don't recommend. They just want their $200 for you to get your car out of the lot and could careless about the condition of your car when you get it back. read more

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Extremely rude and hung up on me twice when I was merely trying to get basic information to retrieve my car. Turns out I had to release the car first at the police station which they didn't tell me until I arrived. They also lied and told me it was $170, cash only, only to then say it was $205 when I arrived. They were also extremely rude to the police officers over the phone and the police said they hated working with them and don't know why the city works with them. When I tried to get my car, they kept telling me it was in one lot when I could clearly see it in a different lot. read more

City of Boston should be embarrassed to use this company to shake down its own citizens. Brutally unprofessional and unpleasant experience dealing with this "company". Towed my car for being in a snow emergency spot (despite no signage indicating it so), and it took me several days to even locate my vehicle or the company that had it because they entered my license plate incorrectly and felt like it was fair to charge me for 3 full days of holding it anyway. Not as if they were going to budge based on the environment you find yourself in at this place. A lot attendant that spoke 0 words of english wasn't able to help me find much before I got to the office behind a sketchy tinted window, literally could not see who I was talking to or anything, let alone make out what they were saying, nor were they helpful or friendly. Regrettably paid the full price and left to shovel snow off my car in their lot while more foreign gentlemen peered outside and drove past giving me sketchy looks. What an experience read more

This is an awful excuse for a business. They lie about government requirements. When presented with police accepted documents, they are denied, with little to no explanation. Every single employee carries awful, demeaning attitudes. If you ever get your car towed by them, be sure to get police involved and do not let them take your car. read more

these jackoffs are running a scam. if I could leave a negative star review, I would. They were in the process of putting my car on the tow truck and the driver look at me dumbfounded while saying he couldn't lower it. these retards need to go bankrupt. Go fuck yourself Gabriella read more

Horrifying. I saw my car on their tow truck during street cleaning. I asked the driver if they could drop it for a fee, and he refused. I went to pick it up from the office, and the person I spoke with was extremely rude. When I asked for my license and credit card back, he initially refused. His manager came over and instructed him to give me my items. I signed their invoice, but I told them that I should not have to pay the storage fee, as I had offered to pay a drop fee and was refused. I wrote on the invoice that I disputed the storage fee and didn't sign the credit card receipt. As I was leaving, the managers instructed a tow driver to block the path of my car. I drove around the tow truck, but the manager closed the gate and locked me in the lot. They refused to let me go without signing the receipt. I told them I am disputing the charge and refusing to sign, but he has already been paid and cannot detain me. I had to call the police, who told the manager I was allowed to refuse to sign and let me drive out of the tow lot. Still, the managers refused to let me leave. I signed another invoice and the receipt indicating that I disputed the charge. I also offered to pay without the storage fee, and I wouldn't dispute it, but the manager refused. Still, the manager continued to argue with the police officer blocking my way out of the alley. Eventually, the manager stated he would cancel the charge and take my keys until I walked to an ATM and handed him cash. I did not feel safe getting out of my car at that point. I agreed to sign the receipt under duress. Even after I signed, the manager yelled stating he was getting "fucked." A completely unbalanced and unprofessional response to a customer saying they would dispute the charge. Also, it is entirely illegal to lock me in the lot when I have already paid! read more

I would give this 0 stars if I could. They are scamming people of their money. First, they say it's $170 but the receipt comes out to $169.51. They don't even have change to offer and they only give you change if you ask for it. It's also cash only. When I asked for change, they weren't even exact. Untrustworthy. They force you to go to a different office if you even ask for your correct change. This place is horrible and rude. When I was demanding my change, the worker started yelling at me to go to the difference office. The actual worker interacting with the customers also seemed way too young to be able to deal with real customers in a legit way. Someone needs to look into this company ASAP. read more

Definitely diamond in the rough, fixed my car really well for a good price, Roberto was really helpful, explained the whole process and gave me updates during the repair. Will definitely come back read more

D&G Towing - My car after getting fixed - Towing Near Me - Allston, Massachusetts

I have been serviced by this auto center for four years. Now I'm really disappointed. I understand you are busy. Is your phone a decoration? You don't need to read the messages you send. attitude decides everything. Your attitude makes me not want to receive any services here again. You will lose me as a client read more

D&G Towing - Towing Near Me - Allston, Massachusetts

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Awful business, they lie , damage your car , are rude , try to bully you . Inspect your car before you sign their release and note any damage with your signature and take a photo of the damage noted on their paperwork. Also Photograph your damaged car ( on their lot ) and make sure Geo locater is ON , so you can make an insurance claim . I'd give them a 0 star or a minus if I could . read more

I came out to my car being towed near my apartment, asked if they're was any chance they could release my car because I was there, the driver said no, but that he would drive me to the building to pick it up. I asked for 5 minutes to get my wallet and keys, when I came back out he was gone. When I arrived at the building about 30 minutes late, the office door was locked, I called one number and the guy who answered was snoring during the call. I called the second number and was hung up on. Extremely disappointed with this behavior and service. Thank you to the employee who had just got on shift who ended up helping me. read more

We requested a tow because we hit a pothole and blew out 2 tires. Our request through AAA was timed at 7:29 p.m. About an hour or so later I heard from a driver (Eldred) from D&G. He said the tow truck would arrive in about 45 minutes. Without going through every time I called AAA to check and eventually request a different tow company, the tow truck arrived after midnight. The driver (Eldred) was really surly and refused to take my husband and me in the cab saying there was no room which was a blatant lie - there was plenty of room. Then he said he couldn't take the car because we live in a condo complex and he wouldn't know where to drop the car. We said take one of us to show him where we live and the other would get an Uber. He refused. The supervisor at AAA was appalled. While I was talking to her, the tow truck driver drove away without another word. The supervisor got us a Lyft and had the car towed to a Town Fair Tire of our choosing. If I could give D&G a zero star I would but the system doesn't allow it. Oh, I forgot to mention that it was pouring rain and very cold that night. We got home at 12:55 a.m, more than 5 hours after we asked for a tow. Worst tow truck company ever! read more

On Thursday 8-4 at 11:34 pm i parked at Walgreens central Sq in East Boston. Confirmed by transcript of the security footage from the store. 6 minutes later which in my opinion means the tow truck driver saw me park and enter the store to shop. My car was towed for no other reason but to steal 257.50$. Not only did they steal my car it was held for random. Adding insult to injury after they unlawful took my car. They conveniently only allow 200$ at a time at their atm machine. So they steal your car and have to pay 2 transaction fees on top of it to get it back. The kicker is my bank hit me twice too. So in Total 263.50. Even when i showed proof i was shopping in the store i was told too bad take it up with Walgreens. Which again in my opinion they knowing stole my car for no other reason but to extort money from my wife and I. Two hard workering parents making extra money doing doordash after our regular jobs. If I could give a -5* I would but guess a 1* will do read more

They were professional, quick, reliable, and responsible. From the first call I had a guy help me( didn't get his name) with a quote. To Lucy to answer my call back with current in time updates on the time for Victor my tow truck driver to retrieve and drop off my vehicle. Might I add he handled my car with extreme care. To the simple calls asking in which direction and side of the road of where I would love my car since my parking spot was being occupied. No issue no hassle I LOVED the whole process. For an extremely fair price too. read more

Illegally towed our car out of a parking lot. Claimed McDonald's called them which was a complete lie. We have reported them to the authorities and will be going after them for our $170.00. read more

Less than one star review. After a motorcycle accident they stored my bike in an indoor storage locker without my knowledge or consent, which doubled the price I had to pay In order to release it from their custody. They are predatory and run a racket with the Boston Police. If your car is towed, get it same day if you can. The charges add up FAST. read more

They cancelled on me without letting me know. I sat waiting for a tow for 30+ minutes after they said they would arrive with no notice.

D&G straight up stole from me. I noticed their tow truck nearing my car, and I ran up and asked the guy if I could just grab my keys upstairs to move it. He said sure. When I came back down five minutes later he was gone with my car. When I picked it up, it cost 170$ for about an hour of holding. I also noticed that they yelled at the old man I was waiting with because he asked how much longer he'd be waiting. Then, they told him they don't take cars, and forced him to walk across the street to an ATM for 200$ cash. However, I was allowed to pay with card just fine a minute after he left. Now I have been waiting over thirty minutes next to my car because they blocked it in. I can't imagine how anyone deals with this when they have to get to work on time. I'll be formalizing this complaint to a higher level today. read more

Absolutely awful company engaged in illegal practices. I returned to my vehicle before it was even properly hooked, and the driver wouldn't even speak to me when I asked to just pay on the spot and moved the car. He dragged the vehicle down to the tow yard, where they tacked on an additional $35 "storage fee" even though I was on site, ready to pay, and leave immediately. Let me be clear: this practice is ILLEGAL. Even if you accept their claim that the "storage" begins at the very instant that my car is unhooked, their storage yard does not meet the legal requirements of Massachusetts law. read more

They are such scam, dishonest and greedy people. Unfortunately my son got into a car accident, had his car towed. They charging 35.00 a day plus stupid fees for a car that is total lost. I tried negotiating giving the car TO THEm BUT THEY WEERE SO RUDE to me and said no. Who has 700.00 to pay for towing these days for a lost car? Ridiculous read more

okay so I was parked in a visitor parking spot last night. the sign read 4 hour visitor parking. was parked for around 20 minutes nothing happened. Me and my friends made a trip to burger king in my truck. We get back and park in the same spot about 30 minutes later to drop one of my friends off at his place. we are parked again for about 30 minutes just talking to him. Me and my two friends say goodbye to the other friend and walk back to my truck. Except now, my truck is no where to be seen. We look around, then call 911. Now we are all panicked because my truck is gone. The dispatch patches us through to the Boston towing line, they then give us the number of D&G. We call D&G and they claimed we were parked in a non visitor spot. We walk about 23 minutes down the road in the cold and finally find my truck in the tow lot. Now when we get there we see a family outside talking to the guy at the window. I guess something similar happened to them. Both Me, my Friends, and the family had parked in fidelis apartments. There is a sign on jette ct that says 4 hour parking. And that same jette ct stretches around a left turn then goes back to the other streets in that complex. There is not a single sign that says residency parking from the side we came on and there was zero way for us to tell other than the sign we read that stated 4 hour visitor parking. Now the guy in the window at D&G claimed we needed a parking sticker, but that just isn't the truth, and even if it is there was no way for me to know that. What makes this whole thing crazier is that when we got there the father from that family said that they tried to put their kids in the car because it was very cold, keep in mind they had little children, and the guy from the window told them he can't. They then called the police there, but there wasn't much they could do to help either. The officers also said there have been many complaints about this company and that this company even towed a detective's cruiser about a week ago. Overall this company is running a scam. It was $170 to free my truck from their lot. read more

What a class act! (NOT) They have a contract with the city so they try to tow as many cars as humanly possible during street cleaning and nearly ran my friend over. I've witnessed them speed through "Do Not Enter Signs" just so they can skip the lights and tow the next car before you realize what is going on. They inevitably make so much noise that you can hear them two streets down and that's when you know D&G towing is about to lift your car. read more

D&G Towing - Towing Near Me - Allston, Massachusetts

I informed employees that I was suffering an anxiety attack. They rolled their eyes and forced me to sit in a barbwire-lined cage for 15 minutes. *It's a LIE that they accept credit cards. They extort another $3.50 at their ATM. read more

The woman owner who answers the phone could use some personality and customer service skills; I've had better, more personable interactions with a wet paper bag. Not to mention, she doesn't know what she's talking about, and they are collecting on illegal fees they are charging customers trying to get thier cars back. She's a moron. Also, they should update their hours to reflect when they are actually open, from 10AM to 2PM, not 24 hours as they fake advertise. What a joke of a business. read more