This company has been very responsive when I have needed service after hours…read more My electric bill is finally the lowest ever since building our house 14 years ago. Their cost was much lower than the competitors. I was told by another company that I needed much more extensive work than I actually did. Howell-Chase was honest and had integrity. I will always call them for my AC and heating needs from now on. I absolutely love my UV sterilization that was installed . My immune system is low and this has absolutely helped with dust and mold. I highly recommend it!

If you are considering buying a new unit from Howell-Chase, I urge you to read this review in its…read moreentirety. AFTER our system was installed in June, the gentleman in charge of the installation informed us that he did not have the door for the filter but that when they came out to do the service they would bring and install the door. He then had the entire filter area plastered over, cutting off any access to the filter. I have been told, but have not verified, that you must be able to readily access the filter area and that this plastering may have been in violation of the Code. When we replaced our flooring in July, we called our salesman (Rodney Somma) and asked if they could install the door as we were going to need to change our filter earlier than anticipated. We were then informed that not only did they not have the door, they were also unable to get one. Rod let us know that we had two options, 1) purchase a different type of filter for a price of $900+ or install a permanent filter at a price of $3,000. When my husband attempted to contact the owners to resolve this issue, the call was re-directed to Rod who assured us that he was going to fix it. His answer was to send a technician to cut a hole in the plaster and insert a 1" filter. The filter was covered with an access door that can only be described as the first try of a sixth-grade metal shop project (see attached). At the time I again asked the technician to have the owners call me; to date they have not done so. The four other Trane units we have purchased in the past were all installed with an industry standard 4" filter in a factory-built cabinet. We expected this would be as well. Our mistake. Howell-Chase installed high-end air quality accessories that were the most profitable, UV light and Ionizers, while ignoring the most effective, a high quality 4" filter. I am not going to tell you not to buy a Trane because we fully believe that they are the best unit on the market today. I am not going to tell you not to use Howell-Chase because they are a certified dealer with Trane. I am, however, going to strongly suggest that you make sure you ask them if they have ALL the necessary parts prior to installing the unit. Our unit works great; however, I sincerely believe that when you spend $23,000.00 on something it should be perfect with no needed "up-sales" or leave you wanting for an item as inexpensive as a 4" filter. Additionally, the fact that they did not have the door was known to Howell-Chase prior to the installation of this unit. In my opinion, and it is only my opinion, if you install a unit when you knew, or should have known, that you did not have a necessary part, or that the part was unavailable, it is unconscionable.

I've used them for years and purchased 3 HVAC units from them for different homes. After the last…read morepurchase a year and a half ago the unit broke. Love decided to charge over $2000 to fix it. After the bad customer service and rude attitude I experienced, I will never use this company again.

As an update to prior experiences, I am lowering my rating. Service personnel remain helpful and…read morecourteous. Service response was great. However, service managers DID NOT return my multiple calls asking "after the sale" questions about emergency service work performed. Therefore, I feel my experience is no longer exemplary.

Mike and his team at Foskey are fantastic! On the day after we moved our HVAC went down. Foskey…read morehad their team out within 2 hours and had a new system installed that evening. They take calls at all hours and are quick to respond. Yesterday the system shutdown due to a clog the water line. Mike himself took the call and had everything working within the hour. Here's the best part - I was a bit overdue for my maintenance that I neglected to schedule despite Foskey's reminder. Since I had the yearly maintenance package and it was due - There was no charge. Mike did the complete maintenance includind fixing the issue. I would strongly recommend Foskey! Rick

I would agree that Foskey is friendly and easy to deal with however, our service experience has not…read morebeen good at all. We had an annual service contract at our condo and every time we would arrive I had to change filthy nasty filters. I finally had to call another company to diagnose that the coils were clogged on both AC units. Foskey basically did no service. Then when we needed duct work Foskey tried to gouge us. They bid $4800, the competitor did an outstanding job for $1400 providing the exact same materials and labor as Foskey had bid. Be ware.

Pinnacle Heating and Air provided outstanding customer service with quality work. Had my 15+ year…read moreold HVAC system replaced in my house with an Energy Star heat pump system plus their recommended Ecobee thermostat. The initial quote from Matt the owner was an excellent value compared to a few others I had received. Follow-up technical questions regarding specifics of the units were handled adroitly by Steve who even provided a manufacturers manual for me to reference regarding how this particular brand unit was engineered as I had not heard of Heil before. Coupled with the 10 year warranty and commonality with parent Carrier at a substantial discount was what sealed my decision. Installation was performed by Derek and several assistants as scheduled with an unusual issue being taken care of to ensure our comfort over a long weekend. We have had our units for about a month resulting in noticeably quieter and efficient operations of our new system compared to previous. Rebate and warranty forms were processed by the very friendly office ladies Molly & Brittany with no bother. I had selected this company due to perfect Google and Yelp review scores which were spot on - Thanks All!

We had a wonderful experience with Pinnacle Air. Melissa and Matt was very professional and…read morefriendly. We called in the morning and was scheduled for later in the afternoon. Matt was friendly, knowledgeable and very professional. He fixed our air conditioner, and the charge was very reasonable. I would highly recommend them!!

Rasheem is not only a genius, he is a saint. We arrived at our house on Friday to find that one of…read moreour 20 year old HVAC units had given up the ghost. Rasheem came out after hours and got the unit up and running. He made sure the explain everything he was doing and took the time to confirm that we were comfortable with the repairs before he left. The next day, we discovered that our 2nd HVAC was starting to give out. (Since no one had been at the house since May, it had probably been trying to compensate for the dead unit for some time.) Rasheem came out again and got things up and running. He never complained and again spent a lot of time making sure we understood what he had done and why he was making certain recommendations. Honestly, we could not have asked for a nicer more informed technician to come to our rescue. We will definitely be using Gray's for all of our properties from here on out!

We have had wonderful experiences with this company. Floyd was the technician that came out to fix…read moreour unit. He is very honest and trustworthy. I would highly recommend him. They always come the same day you call.

Watkins Mechanical provides our service semi-annually keeping our units in tip top shape year…read moreround. The technicians are very professional and always keep us informed. I highly recommend this service. They are dependable, skilled, and prompt.

We have been using A & E Air for over 15 years. Kurt has had to replace one unit and keeps a close…read moreeye on our unit after storms and lightening strikes. We are always pleased with the service we receive whether semi-annual maintenance or repair.

Responsive beyond my expectations! I had friends staying over my place on HHI and they indicated…read morethat the AC unit was not working. This was midday on Sunday, 7/1. I called a neighbor who recommended A&E ( he just had a tuneup done on his system). That afternoon, the technician came over to make an assessment and diagnosed the problem. It was a motor that thankfully was under warranty. He went to the warehouse first thing Monday morning and had it installed by 9:30a. The communications and transaction was all handled on the phone. I was surprised when the woman answering my initial call said they would get to it within a few hours on Sunday. Her comment was, "We don't want anyone without air for too long". That kind of customer service will keep me as a customer and ensure I tell others! Thanks A & E Air...

Heat pump went out and contacted EAC. They came out the next day, evaluated the problem, made a…read moretemporary fix and then provided 4 options for replacement. Dan came out with a crew of two and we were up and running that day. We selected a Carrier and couldn't be more pleased. Dan followed up the next week and filled out the warranty paperwork. Exceptional equipment and outstanding service - can't beat that! If you have an issue, don't hesitate to call them.

I was searching for another HVAC company as my former company retired and closed the business…read more Nathan with EAC came to do routine maintenance. I knew there were a few issues, but Nathan eased my fears. He arrived on time, thoroughly cleaned the unit and replaced capacitor in the roof unit. All reasonably priced and a wonderful young man. We have found our new company!