Horrible communicators! Didn't do what they said they would and held our car hostage in their yard…read morefor more storage fees until they received payment from insurance. They never communicated the change of plans with us as the vehicle owners or the insurance claims agent even though they had both contacts. When contacted to find out why the car was in their yard instead of the body shop, the lady that answered the phone was extremely rude and confrontational. Her care was all about money and lacked any customer service! If you can, choose a company that cares about you as a customer!

By far the worst towing company I've ever encountered, they stole everything out of my car when it…read morewent to their yard. And I mean absolutely everything no shame. They're just a bunch of thieves

No one ever wants to call a tow truck, but when you do you want one that comes quickly, does the…read morejob, and is pleasant to deal with. On a recent trip through the Carson Valley, our tire completely shredded. We were lucky to get Jerod from D &S tow to come out and rescue us. He was quick, efficient, and extremely pleasant. He picked up our car and drove us home so we could change the tire. I hope you don't need them, but if you do, I highly recommend Jerod and D & S towing.

Besides the damage to my car, and the fact that nobody ever said which yard my car was going to,…read moreand how they historically fleece their own community, or outright steal their cars. It was the ineptitude of the ladies on the phone that really inspired me to write this review. Contradicting answers, incorrect information and just unprofessional, my car wasn't towed due to impound, abandoned or otherwise. It was towed because I was in an accident, and they assumed my insurance was going to get involved and each time they sounded confused when I said otherwise. D & S Tow, you blow!! I hope that your foot forever feel like your socks are wet, that your most beloved pet comes down with leaking diarrhea, that your phone numbers are always on a list. Stub your tow, and never have hot water. Dirty ass thieves, dishonest and corrupt

What an absolute crap hole of a place. Owner and workers are bunch of crack heads that will steal…read moreand hit your car while it's on their lot. I was in a crash went to the hospital and in the ONE day my car sat there they stole money, the sound system and whatever else of value the could find inside. Avoid these pieces of garbage.

Completely blindsided, we returned to our friends car TOTALED! While parked in the Silverlegacy…read moreGarage. We sent up a tow with this company a couple hours ago sharing ALL details of the accident and the location. Finally drivers in route..... Still waiting, waiting, waiting.... called for an updated. They show notes that this car was already picked up a stowed. I wouldn't call this a reliable or dependable service. Taking our business else where.

Yesterday I came here to retrieve my things from my likely totaled car that was in an accident two…read moredays ago. They didn't have the key. A driver was out with it. We couldn't wait as it was 100 degrees with a baby in the car. I said I will be back tomorrow first thing. They open at 8am. Got there at 8:40 and both gates are locked. No one is here. I called 30 mins ago now and still no one to help me. On top of it the lady answering the phone has been rude to me when I called Monday asking about it and today Wednesday when I'm here today. When I showed up yesterday I had to wait 20 mins until someone showed up also. No one answered when I called yesterday. That man yesterday was pretty nice but couldn't help me as he didn't have my key to get into my car. Be warned you only have 15 mins to retrieve your things per the signs and if you have to come a second time it cost you 97$ per visit. Writing this as I wait for someone to let me in.

My car...my daughter driving in a bad accident...I just want to retrieve her cell phone to let her…read moreimportant contacts know her status...brain surgery/skull piece missing/heavily sedated/going to be hospitalized for weeks/months...they won't give me access to get her cell phone!!!$450+ towing fees...additional 40+ per day storage fees..until my insurance contacts them ---what a waste and complete lack of human dignity...hope it does not happen to you!

Beyond George's expertise , he was instantly a friend & easy to deal with …read more I recommend Valley Wagon .. Jewel of Carson City's VW's & beyond ...

I dunno what happen to the listing on Yelp for Valley Wagon, it use to be here. George the owner…read morehas been servicing German cars here at this location for over 25 years. They work on Porsche, Audi, BMW and VW. Basically, anything German. They also sell parts too if you need something. Prices are reasonable and they use German Liqui-Moly fully synthetic motor oil for oil service. This is the good stuff. Make an appt and get your car back the same day usually unless you have something like a major rebuild. Credit cards accepted. They'll even give you a ride home locally after you drop off your car. I've been coming here for at least 20 years with various cars.

In an era where it feels like every customer interaction is optimized solely for maximum profit,…read morethe team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended.

The staff is very friendly, helpful, knowledgeable, thorough, and stand by their work. They take…read morephotos of everything they find wrong so you can discuss it more intelligently with them. If you need to leave your car and need a ride back, they will call you an Uber. I have been taking our cars there regularly for four years.

I had a terrific towing experience with Carson City Towing. The operator, Ameliorate, was very…read morecourteous and helpful. I realize that these guys (and gals) are very busy helping stranded motorists, but having good customer service as well as a helping attitude is huge and that's what I received. Needless to say I tipped him well. Thank you!!

She started out it is $135/day. All she wanted was my insurance info. She is rude and obnoxious,…read morevery very directive and talks over at every chance. WOW! Adding after comment, you wrote "so you knew your responsibilities and financial obligations after your vehicle has been impounded it is important so you are aware as the legal owner of the vehicle we are storing." So you might say "We have impounded your vehicle and we are asking that you..." Your Staff was rude and obnoxious and you should record your calls so that your Staff is trained. Many of your 1-star reviews repeat my experience.