My wife and I were in a pickle. We live in Tahoe, came into town for new tires at Walmart and they canceled the service due to wheel bearing issues. We didn't want to drive back up to Tahoe with the issue so I called almost every mechanic in the area and Stafford was the only one willing to take a look at the truck. John(owner) addressed the bearing issue, mounted the new tires and had us on our way within an hour. It's a great shop, great people, and I can't thank them enough. I am definitely planning on bringing my truck to them in the future! read more

This was the second time I took my car into Stafford Automotive. From the politeness to the precise automotive repair this shop is a honest "home-town" business who makes it a point with customers like me to receive excellent service and at fair price for their repairs. read more

These guys are seriously the best. I was driving from mammoth to Reno when my car started to overheat. I called a bunch of places with Stafford took me in immediately with how much my car was leaking coolant. They had incredible customer service and were so helpful giving me options for fixes on my car. It's never fun having car issues but these guys made it a lot easier to deal with! read more

These guys are awesome. I've been taking both my vehicles here for years now. Never had an issue with them ever. They go above and beyond. I never feel taken advantage of or ripped off. They are super busy but always do their best to get my vehicles in and the job completed in a timely manner. read more

My college aged daughter broke down on the way to a wilderness training at Mammoth. She finally limped in to this shop late in the day (a Friday even) The repair staff helped her sort things out and since it turned out she didn't need much - just some fluids, they even refused to charge her anything. She and WE, her parents are so grateful! She says they were so kind, reassuring and didn't make her feel stupid when it turned out to just be simple fluids. She's back to her adventure and I can stop clutching my pearls a 7 hour drive away from her! Clearly this is a stand up group. Highly recommend read more

Never again! Had an appointment to have a SmartStart install on July 15th. Show up to the shop to find out they dont have the right equipment. Didnt have the decency to call. Told that they would be in contact when equipment was recieved. Never recieved a call. Had to call smart start to reschedule. New appointment on July 30th. Show up and was told that I needed certain dmv information. Smart start had already collected that info and i did not have a copy on me. Instead of checking with smart start it, Danielle started to give me the run around. I had enough and walked off. Two failed attempts at installation. Two half days taken off work to get this done plus a cancelled DMV appointment. I will never be back or recommend. read more

Absolutely one of the best automotive shops in the area. The owners bent over backgrounds to meet the needs of two senior citizens. All the employees were conscientious, considerate and cheerful. Even though they ran diagnostics and test drove our vehicle several times during the day it was in the shop, they could not get it to duplicate the brief and periodic hesitation in power we had been experiencing. They did not charge us for their time and told us if we got a dashboard warning light or kept experiencing the problem we should have it checked out promptly. Thank you Stafford owners and employees. read more

I've read the reviews, so I assume these must be from clients who are spending good money to get good automotive service. However, Stafford is also a SmartStart calibration vendor, and our experience with them over the past four months has been HORRIBLE and demeaning. We are ignored by the lead woman every time we walk in. She is constantly on her phone talking - and when we politely try to get her attention, she acts like we're a big nuisance. Absolutely unacceptable. Gardnerville is a small community, and I felt compelled to write this review to warn customers that there are other shops in the area that provide great automotive service AND great customer care for All. read more

Very impressed !!!!! even gave my son ice cream when we walked in the door put new hood shocks in for free positive experience highly recommendedfEcqar-6byqmy-wafhop read more

Let me start by saying Thank you to the staff. Keep up the great work!! I use Yelp for just about everything nowadays. Stafford Automotive popped up on my search for a brake job for my Toyota pick up. Decided to give them a shot. Very happy with the work. I would rate my experience 5+stars read more

I went in with brake shake coming down the canyon from Tahoe. Mr. Stafford spent 20 minutes giving me options without trying to sell a all. He could have said a few things to make money but he didn't. I ended up driving back to Utah with no repair. He was honest and friendly. read more

Driving back from Las Vegas to Redding, My car started Missing. Stopped by Napa and asked if they knew someone to look at my car? They said to go see Danielle and Jon, and called them to see if they could look at - went over to their shop and 1 1/2 hours, I was back on the road. Thank you!!!!!!!!!!!! read more

Awesome experience with the crew at Stafford. The whole staff has been more than helpful and courteous each time they've serviced our vehicles. Cannot recommend them enough! read more

This is an extremely unhonest and poor mechanic shop. I recently had work done through them. They completely over looked basic and simple components. I went elsewhere to get work done and this new shop pointed out Stafford completely failed to install gaskets and seals leading to an EXTREME LEAK. Oil all over the underside of my vehicle. Not only do they have poor workmanship. They also greatly over charge and up sell all parts. You will pay the highest price on parts and repairs at this shop. Another point, my good friend also went to a local Walmart. She got there and saw what looked like her vehicle that was supposed to be under repair. The woman, Danele, had taken my friends car out of the shop to run her errands. DO NOT GO TO STAFFORD. read more

My husband and I have taken our cars to Jon, Danielle and there team for awhile now, they are Amazing. One of my cars broke down and it was after hours but they were accommodating and took it in anyway,ready the next day. Thank You for being such a Great Business in the Carson Vally! read more

Two week wait..no courtesy calls. And no repairs were completed after a ridiculous quote. I called around and EASILY found a qualified mechanic who couldn't believe the lack of service and knowledge that was demonstrated . AUTOWORX in south lake Tahoe is the only place to go. read more

Not sure what the one star review was about but this place is the real deal. On my way home from vacation towing a boat I broke down on 395-no power no anything. They looked at my truck immediately. Had it fixed (ignition module)and I was on the road in under two hours. That is crazy. There were bunches of cars in front of me, but they knew I had a 4 1/2 hour drive ahead of me and took care of business. Best automotive repair shop I have ever been to. They truly care about customer service. I wish more businesses were like this one. I own my own business and it is rare to find quality places that care that much about the customer read more

i wouldn't recommend anyone to go here. Worst service ever! Takes way to long to get your car worked on and then its not fixed when you get it back. Horrible I GUESS FISHING IS MORE IMPORTANT THEN YOUR CUSTOMERS! read more

I took my truck in on a very cold day without making an appointment drove right on in 20 minutes I was driving my vehicle with no problems thank you Jon great work will refer other customers read more

Took my truck in had a problem with the trailer plug when I got it back and plugged in my trailer it still had the same problem. Was told to bring it back with the trailer so I did when I picked it up and turned on Highway 395 heading home turned my signal light on the trailer brakes came on and off like a turn signal turned around brought it back told him to switch the red and yellow wire and it worked I payed him and had to tell him how to fix it. Also had his little daughter in the waiting room wanting me to play house with her. read more

Okay.... They have no professional courtesy to anyone that walks into their shop, they do not even greet you when entering. If they are talking to a child, Danielle will finish her conversation before even looking at you. They are milking people for money. Jon Stafford the owner himself, told me that he had no idea when a friend of mines car would be done because he had a $8000 Rv job. They had her come in at 9am and said her car would only be roughly a 30 minute job... She went at 4:30 (walking) after calling and was told her car would be next and her car was still in the same place she had parked it at closing time. Danielle did not even call her to inform her that her vehicle was not going to be worked on or looked at as of that day. If it had been a waitress I would have not even tipped her a penny!!! Uneducated individuals!!! ( -) WILL NEVER GO BACK!!! read more

Great business, their quotes are reasonable and I haven't had a problem with any of the repairs made. Their tire prices are also pretty decent, especially compared to the chain stores. Only complaint would be is they are too popular, and you might have to wait two or three weeks to get your car in because there are so many people trying to get in! read more

I really think they need to take a class on running a business. Children running around and paying more attention to them then the people walking in is unacceptable. Home life and running a business are two separate things. Greeting a customer goes a long way that's why they call it customer service. When someone walks in and four minutes goes by and you don't say a thing other then looking at that person is ridiculous! Also, when you schedule a time for someone to come in and say it's only going to take thirty minutes and not get even a phone call from them after eight hours is ridiculous as well... Thanks but no thanks! read more

A remarkable shop , family owned and operated. Just off HWY 395 in a little cul-de-sac. The business is expanding and appears to have a steadily growing clientele.This is a trustworthy, honest shop with trustworthy, honest mechanics which is all too often difficult to find. They will not try to up-sell you on things you don't really need or which are not cost-effective to purchase and install. Recommended. read more

Stafford Automotive was recommended to me by my step son. The whole thing got started when my beautiful bride and I purchased a used Bigfoot Motorhome with a Ford 6.0 Powerstroke Diesel engine. Having heard some of the horror stories about this engine, I immediately began to research on how to prevent damaging this engine. I found Jon to be very knowledgeable and very straight forward to me on what to do for the engine. Danielle was wonderful to talk to. I was very impressed with this couple working together at Stafford Automotive. The whole shop had a wonderful family atmosphere to it. The morning I dropped our Motorhome off, I had the pleasure of meeting Jeremy, one of the mechanics and his two children. It turned out that Jeremy was our mechanic. When I saw his name on our bill I knew our Bigfoot Motorhome was in good hands. I was very pleased with the work and the bill was very reasonable. A local business that really cares about their customers and the quality of their work. Merry Christmas and Happy New Year to everyone at Stafford Automotive. Gordon Moseley Gardnerville, NV read more

Poor all around. Can't think of anything good about my experience here. Failed to fallow manufacture install instruction on a new turbo causing drastic short life. I couldn't afford the first one, and they refuse to warranty their work. What a sad customer service. I like to support local business but not with service like this. Find a professional reputable and knowledgable shop. They will only cost you more without a final resolve to your problems. Poor poor poor. read more

If I could give Stafford Automotive a minus 5 stars review I would. Took a used car for a diagnostic before buying. They said to buy it, only a few minor repairs they could fix for $900. After they had it for 3 weeks, and didn't call with updates, I got it back with all the problems it had to begin with. Plus New ones that weren't there before. After 3 different tries, and most of my savings gone, I now have a car I can't even drive thanks to this business. NEVER take your car there. They are liars and thieves. And their "money back guarantee" is a joke. read more