Ryan Haffey is the best! He worked with me for weeks making sure we found a vehicle that was…read moreaffordable for me, but also big enough to lug around all my daughters stuff... safe too! I appreciate all the hard work and follow up Ryan did with me to ensure he got me a good vehicle and wasn't just pushing to make an easy sale... The shop out in Carson City for Eagle Valley sucks though. They don't answer the phone, they don't update clients, the misquote things. The service provided here will ensure that I don't use them for any issues with my vehicle, it's a joke and a waste of time. Forget saving money or trying to support the company that I bought the car from. They're the worst.

My husband and I originally bought our first vehicle from Eagle Valley Motors when our credit was…read morelimited and our budget was tight. At the time, they were willing to work with us, which we appreciated. The first vehicle we purchased was decent for a used car, though it did have some transmission issues. We understood that can happen with used vehicles. Later, as our family grew, we returned to upgrade to an SUV through the same salesperson. After several hours of paperwork and discussions, we agreed on a vehicle but had to drive all the way to Reno to pick it up. When my husband started driving it, we immediately noticed multiple issues: the tires were very worn (one even had a screw in it), the motor mount was damaged, and the vehicle shook when driving over 60 mph. The key we were given was not programmed to the vehicle, and the interior was extremely dirty. Even after the dealership took the vehicle back for repairs and detailing, it still wasn't properly cleaned. We brought these concerns to the salesperson and requested that the necessary safety repairs be completed before moving forward. Although the vehicle eventually went into the shop, we had to follow up several times. When we picked it up again, the key was still not programmed, and we were told we would need to pay about $100 ourselves to have it done. We were also never provided with the additional keyless entry key the vehicle requires. My biggest concern, however, was the financial side. When we purchased the vehicle in mid-January, we arranged a payment plan with the salesperson for the down payment since it was already very high, even after trading in our previous vehicle. After making our first payment on that agreement, we were suddenly told our payment increased by about $70 due to a "lien adjustment," which had never been mentioned beforehand. On top of that, we were asked to return just days after signing because the dealership made an error on the original contract and needed us to sign a new one. Overall, this experience involved multiple repair issues, unexpected costs, contract mistakes, and poor communication. I recommend anyone considering purchasing from Eagle Valley Motors to go elsewhere.

This is an initial review as I want to give them a chance to make things right and I will update…read morethis review in the near future... I purchased a truck from here on May 9, 2023. Exactly 1 week later the engine light came on for the catalytic converter. I called and let them know and they said to bring the truck in the following week. When I picked up the truck, the mechanic said that he put in a bottle of Rislone and drove it to Reno and back and that should have fixed the issue.. this is where I started thinking my purchase here was a mistake as the mechanic lied to me saying that he paid $60 for the Rislone. Even the most expensive places in town sell it for under $30.. but hey, I wasn't being charged for it, so I brushed it off. After that the truck seemed to be running ok until exactly 1 week later and the engine light came back on for the same thing. I call them back and they said I could bring it back in, but I would have to pay this time... why should I pay for something that they claimed to have fixed? Not to mention the engine light coming on for the same thing twice in the 3 weeks I've owned the vehicle. Putting in a bottle of cleaner and resetting the engine code is not a fix. So the lady says she'll talk with the owner and call me back the next day..so far, no call back from anyone. At this time I would not recommend this car lot to anyone. Also, if this doesn't get taken care of soon, I will call the BBB to report them.

Best experience buying a vehicle, EVER! I don't hand out 1 star or 5 star reviews casually. They…read moreneed to be earned, and this dealership deserves it. I recently impulse purchased a 4WD vehicle here in response to the surge of winter weather so I could get to work in blizzard conditions. I have to say, they treated me with great respect and also provided in-house handshake financing without much scrutiny at all. There was no typical BS, no four square or trying to milk me of extra money. Their price was fair and it didn't take long, I was in and out of there in less than 30 minutes. They also let me park my car in their lot for a few days when I would have basically been snowed in while I took my new used vehicle to work. I've bought a lot of cars in my years, some new and some used and have never had such a wonderful used vehicle sale from a dealership, ever. I won't just recommend this place, I will come back here first when I'm back in the market for another vehicle. I'll post a picture of my 95 Jeep Cherokee when the sun is up to show off my new beloved vehicle!

Working with Dustin Torres was such an immense pleasure!…read more I totaled my 4Runner in a freeway rollover accident a month ago, and while I was incredibly lucky to walk away with only whiplash and some bruising, the last four weeks have been anything but easy. Given how well my 4Runner protected me in the crash, I knew I wanted another, but finding exactly what I wanted, with all the features I wanted, and that I could afford ... not so easy. Dustin walked me through a bunch of options, answered a lot of sometimes-stupid questions, and was very patient and kind throughout. I had been considering Carmax/Carvana options before this, 100% because I didn't want to deal with a car salesperson. But then I read so many horror stories about those services, I felt like I was stuck. Enter Dustin who, at the end of this entire process, feels more like a friend than someone who was trying to sell me something. He got me into a super sweet used 4Runner and then took me through a list of options I could roll into my loan if I wanted (I bought my last 4Runner at a Reno dealership, and that didn't happen - didn't even know such an opportunity existed). The finance process felt pretty painless, which was exactly what I needed, because my head still wasn't 100% clear, and that's a scary condition under which to go into debt! I never felt pressured or in any way hesitant or unsure. Lots of honest communication before the day of purchase had really set me up for an easy go of it. I am so happy to be back in a 4Runner, and with a local dealership, where I can stop in anytime, if I have questions. Huge thanks to Dustin and the whole team there who helped me. Very grateful.

I recently moved to the area, between Reno and Carson City. I had already tried the Toyota…read moredealership in Reno and decided to try this one to see my preference. Dolan in Reno all the way. I will never return to Carson City Toyota. They had an opportunity to make a customer for life and failed. I'll deal with Reno traffic and go there instead.

This dealer is horrible they sold me a $50,000 used truck and complete brake failure less than two…read moremonths after purchase needs all new pads and rotors and they refuse to pick up any of the cost. I'm stuck 500 miles from home and have to pay out of pocket for complete brake replacement. They are scammers do not buy from them

I'm writing this on behalf of my boyfriend, Christian, who was very pleased with his experience at…read moreCarson City Toyota Scion, and specifically Joe and Vinny. "They were low-key, straighforward and from my perspective very honest in their dealings in regards to the purchase of my new 2015 Toyota Tacoma. I told them what I wanted, they made me what I feel was a good faith offer, and I went ahead and ordered it. When it arrived, there were no surprises and I got exactly what I wanted. Thanks guys--I'm enjoying my ride and considering to come see you again when the brand new 2016 version comes out!"

We bought our car here and it was exactly what we were asking for ! The people helping were great…read moreto work with ! We later brought it to the service center and they fixed the problem, BUTT the same read kept pulling on our car. They stood true to their warranty and beyond ! Highly recommend !

I had my engine fixed by them 2 years ago. Best price because replacing head gasket is expensive…read more My car drives like a dream now. I can't say this about any other dealership or car repair shop. One of my co workers said they'd take care of me and they truly did! Five stars and I'd definetly return if I had to!

Good running cheap "Bic-mobiles" they're great for 4-5 years, then you get another. The sales lady…read moreis awesome. If I need an A to B car, this is the place.

Definitely the pinnacle of small auto sales businesses in the area! Heidi was so easy to work with…read more She's got the patience of a saint and is quite knowledgeable. I spent quite a bit of time and multiple test drives, but we reached a deal on a car with no difficulties at all. She even got me more for my car than was quoted elsewhere. For me, Heidi and Karl are absolute models for how to operate a small business in this town. If you need wheels look nowhere else! They're the best!! Very happy. I will definitely refer people to them.

Just want express my appreciation for great customer service by Michael Kitchener service writer…read more He does his job in a very friendly and professional manner. Throughout this service and repair he has communicated to me at each step What a refreshing way to do business Thanks

My friend bought a vehicle here a few months ago and have had nonstop problems since the day she…read moredrove it off the lot. When she tried reaching out multiple times to discuss options, she was either ignored or yelled at and hung up on. They did not honor their word or stand by the agreement made at the time of purchase. If I could give 0 stars, I would. This dealership takes advantage of people and sells cars that are not reliable. Beware before buying from them!

Bought a 9000$ 1998 ford mustang "everything new and ready too go" blew up not even 6 months later…read more due too after market oil gauge not put in properly it was duck taped and that's how they did it don't trust anyone here there unreliable and just scam artist in general. 0 stars if I could!

AJ (the owner) sold me a 2010 Ford escape with tires that appear to have good tread, but after…read moregetting my first oil change, the auto doctor in truckee informed that that not only was I sold a car with tires that are 9 years old, (which is illegal), but also the oil gasket was stripped by the last person to do the oil change (the dealership). After owning the car no less than two weeks, I was quoted $2,200 of work to be done, on a car I paid $20,000 for. I called AJ and he refused to make things right with replacing the oil gasket, and he wouldn't even offer to replace the tires. The only agreement we could come to was that we split the cost of tires, and he quoted me $300 to split the tires which I agreed. Today he called me, quoting me double, close to $600 for getting the tires, make me pay $600 for his mistake. I'm reporting them to the Better Business Bureau and I strongly advise anyone who reads this to avoid this business. Not only is the owner breaking the law by selling me a car with tires that are 9 years old, he endangered my and my families well being and safety, so he can make more of a profit. This man and business is unethical, avoid at all costs. I deeply regret buying a car from Budget Auto Sales.