Specifically Jesse Duran on the installation at our place in Boulder Creek- truly amazing. We had 2…read moreother contractors come out for this job. One two person team with apparently a lot of experience was stumped due to the close measurements. The second one was way over priced. Jesse Duran did this job with both extreme professionalism, and a "can do" attitude of someone who is truly an expert and has seen all kinds of challenges. Jesse is a super kind, informative, educational, and a great guy-an absolute magician with this installation. We had a space that used to have a pellet stove with a smaller exhaust pipe. We weren't even sure if we could make the new pipe go straight up instead of out and then up, but Jesse did it and saved us on the materials. Also a shout out to Chase at Woodstove and sun who guided us through learning the different heating possibilities- answering all of our questions easily with a lot of patience.

Woodstove and Sun is truly exceptional. From the moment I walked in, I felt welcomed and well cared…read morefor. Julie, the sales manager, took the time to understand exactly what I wanted for my home and outdoor space and she guided me with so much expertise and warmth (no pun intended). I purchased a woodstove, fireplace tool set and two Adirondack-style Polywood deck chairs. The woodstove warms our home beautifully and it is so nice to have heat even when the power is out. They have an huge selection of stoves, mantels, outdoor furniture and stove accessories. Every item feels like it was chosen with quality and longevity in mind. All of the sales associates made the entire experience easy and enjoyable. Their knowledge, responsiveness, and true care for their customers set a new standard for what great service should be. They made sure I understood all of my options and every step of the process. I cannot recommend Woodstove and Sun highly enough. If you are looking to make your home warmer, more inviting, and more inspiring, this is the place to go.

We highly reccomend Santa Cruz Fireplace and Hot Tub for a hot tub purchase. My wife and I had been…read moreshopping for a tub for some time. We were sent to a popular seller in Capitola and were disappointed in the lack of knowledge and saleperson pressure. On the flip side of that was our experience at Santa Cruz Fireplace and Hot Tub. Chris was friendly, knowledgeable and not pushing us to buy. The tub we bought is fabulous! And Chris and his team were amazing in every step of the process, from purchasing to delivery to ongoing support of maintaining our tub. Nancy

Walked in looking for a fire grate. They had several options. Very nice store with old school…read morecustomer service.

I have a new firepit in my front yard where the key valve needed to be replaced with larger one so…read morethe burner would work properly. Stephen completed the change in 2 hrs and the firepit burner is working great now with the new 3/4" key valve system. He offered great advise on the firepit and I am thankful I choose him to fix the pit. The quality of the work looks top notch and his price is very reasonable. My wife and I will use him going forward for our fire needs.

Our gas stove heater is alive again! Timely, knowledgeable, all-around great service from Stephen…read more Highly recommend!

Fixed our fireplace after a rat or mouse ate through a plastic tube!! All good. Would use them…read moreagain.

I'm 218 days out for sheet metal surrounds for my three Mendota fireplace inserts I ordered. Many,…read moremany promise dates and no surrounds. Short one remote. Very disappointed. This service for $25k in ordered stuff. I'd look elsewhere. Update June - surrounds finally got in and we're installed. Looks great. Total time ~230 days or so, so please be aware.

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

What I appreciated most is that they handle everything themselves -- demolition, electrical, gas,…read moreand installation -- so there's no need to coordinate with multiple contractors or worry about who's responsible for what. I had a very specific and challenging project: installing a gas fireplace into a very small, original arched Victorian fireplace. Anthony was incredibly helpful throughout the process. He patiently answered all of my questions and spent a lot of time working with my masonry contractor to explore every possible option. Thanks to his guidance and expertise, we ended up with the best solution possible. We are finally got rid of draft and now spending most evenings in once most abandoned room

I worked with Aaron to purchase a Kozy Heat Nordik 41DV. Aaron is extremely helpful and friendly…read moreand answered my millions of questions. My builder constructed the wall framing, added an electrical run, and redirected the existing gas line. I live near the showroom so Aaron didn't mind stopping by to perform the pre-installation inspection. I was super fortunate to be able to snag an open installation appointment just one week later. 2 guys on the EmberWest install team came by and reworked my existing flue, chimney topper, and of course installed the new fireplace. I'm currently waiting for my builder to close up the wall and install the mantel, wall ledger tiles, and hearth. Once this is complete I will be calling Aaron to schedule our final log setup and testing. I realize this review is being written before my project is done but everything has gone perfectly so far and I expect the final setup will be more of the same - perfection!

Our gas fireplace hadn't worked for over a year and a half, so I finally reached out to Emberwest…read moreafter a friend's referral. Even though they kindly let me know they weren't taking new clients this year, Aaron still took the time to ask for our fireplace model number and photos. To my surprise, he actually called and walked us through a few standard troubleshooting steps over the phone! We could see the igniter wire glow red-orange but turn off after a few seconds. He explained that was a good sign -- then suggested we leave it on, and toggle the wall switch as needed to help the system reset. After a few tries, the pilot light finally came on, and then the fireplace kicked in! Aaron explained that when a fireplace hasn't been used in a while, the gas line can fill with air -- you just have to let it run a bit to clear it out. I really appreciate Aaron's kindness, patience, and expertise -- especially even though we weren't official clients.! Thanks to his guidance, our fireplace is working again, and we'll be staying warm all winter. Highly recommend!

we have always used Chimney Cricket for our fireplace cleaning. they arrive on time, do the job…read morecarefully and leave us with a safe fireplace, which receives constant use during the winter. Would not consider using any one else!

Look no further than Chimney Cricket for your chimney and fireplace cleaning needs. Their service…read morewas as advertised, thorough and clean and reasonably priced. Leah was excellent with appointment setup. Neal knows his stuff and even pointed out fireplace door gasket issue where we were likely losing heating efficiency. Thanks Chimney Cricket! Will most definitely use again and recommend to friends!

Same situation - completely responsive at the beginning, thorough report that we received,…read moreactionable estimate approved, then ghosted us for over a month and still nothing. We called left VMs, emailed, and nothing, so Kris really wasted our time unnecessarily. Dropping off like that with no auto-responder of on vacation, sickness, leads me to believe that he doesn't take his clients that seriously. Shame because he had a good thing going for himself.

Initially we were pleased how responsive, punctual and professional Kris was. He performed an…read moreinspection and cleaning of our woodburning fireplace. Everything went great, he showed us pics from inside the fireplace, chimney and the walls around the chimney. He was knowledgeable and explained everything well. I paid him cash and he promised us an inspection report in a couple of days. He since completely vanished. He didn't respond to my several calls or text messages. Completely ignored us for 3 weeks now. So, we never got an inspection report that he promised.