As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

Called Smith Drain to clear a clogged underground rain water pipe for a commercial property in West…read moreGrove, PA Ron did a great job identifying the problem, clearing the clogged pipes, and inspecting the drains for damage.This resulted in a big savings for us and we avoided having to dig up the property and replace the pipes.

Ron did an incredible job. Very professional and thorough. They were able to schedule me almost…read moreimmediately and were exactly on time within the 15 minute window they scheduled me for. Ron also went far above and beyond. I will forever be using Smith Drain Solutions.

In my 35-year-old condo, the main water line valve was almost impossible to reach and did not turn…read moreoff the water completely. The valve was relocated to within easy reach. It was very easy to make the appointment for a proposal and schedule the work. Work was completed as scheduled, and the area was kept clean. Perry and his assistant were great! Thank you.

We had these guys out to fix a small drip in an outdoor faucet; they not only couldn't fix it but…read moretorqued in both the hose and the pipe which broke my hose (purchased 3 days prior for $64) and broke the pipe inside the house. He proceeded to leave saying he could fix it but changed a diagnostic fee of $113. They sent a different crew a few days later; who asked for significantly more money to fix it and refused to deduct the $113 from the price. I would recommend calling a different plumber. This was the worst company I have dealt with and seems to be causing additional damage on purpose in hopes of driving up the amount they can charge. Photos of hose they broke as well as the inside which they caused the additional damage.

1st Choice Plumbing executed a county required testing and inspection for my home. The process was…read moreseamless, prompt, and professional from start to finish. Scheduling was simple, and availability was immediate. I inquired on a Saturday, inspection and testing was completed first thing Monday morning. Jason, their technician showed up bright eyed, on time, and ready. My equipment was tagged after completion as promised, the report was sent to the county. I was prompted with an invoice at the completion of service. Pricing for what I needed was reasonable. 1st Choice Plumbing is family owned and delivered professional service. I'll be sure to return for my plumbing needs and recommend them who may need service.

Came home from vacation - BGE had replaced meter and I had no gas in home. BGE got stove and water…read moreheater working, but said furnace needed new igniter. Sines inspected my very old furnace and found two big cracks that were leaking carbon monoxide into my home!! I know now it was affecting my physical, mental, emotional health! Sines replaced furnace and also solved another problem -- rescued cat had peed in the vents (registers?). Other companies would clean, but not replace ducts. Sines replaced several ducts. Furnace and ducts were taken care of quickly and at a surprisingly reasonable cost. The HVAC workers were polite, personable, efficient. Wonderful service! Cannot recommend Sines and Sons enough!

Called for estimate to install a pre purchased ductless aire 18,000 BTU split unit in garage and…read morewas told job was pretty straight forward since I had all of the parts required in the kit and the electrical work is already completed. Given and estimate of $3,000 to install. Not at all sure why it would be double the cost of the unit to install. I wasn't expecting that.

Plumbing Masters was great! Very friendly, extremely clean and made sure everything was put back…read morejust right. He also provided a 30-Day Guarantee on his services and helped educate on ways to avoid this in the future. Highly recommend Matt for your plumbing needs!

I had the opporrunity in February of 26 after a two week long freeze…read more I have a 175 year old house in Clayron, due to the cold i had plumbing issues thinking my pipes froze in my upstairs. I called Plumbing Masters , my phone call was answered by Matt about 9 am. He had three or four calls ahead of me but said he would be here by the end of the day. My upstairs bathroom which is over my kitchen was leaking down over my stove. Even shutting off the water to the house didnt stop the water from coming down over my recent ( and very expensive) kitchen remodel. Matt texted me that he was on his way in mid afternoon and showed up much faster than I has expected. We met on my front porch and as soon as he entered my foyer Matt slipped on shoe coverings, I was very impressed. Matt assessed the situation and went right to work and explained how much this was going to cost. Turns out I needed both my tub and toilet " snaked" since they both didnt share the same draining system and ai needed my toilet upstairs disconnected ans connected as a part of getting my project done. Upon completion of the job Matt explained everything to me , cleaned up and packed away his equipment. I gladly paid him for the project and above and beyond courtesy and effort to remedy my situation. I cannot recommend Matt and Plumbing Masters high enough and will be a customer for life. Thank you again Matt. David Derrick