1. D Geer Electric

    1. D Geer Electric

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    Waukegan, IL

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    3 months ago

    Efficient service and pleasant. Solved our problem and answered our questions and concerns.

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    2 years ago

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    7 years ago

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    12 years ago

    Family owned electric business who does great work for reasonable prices. Very honest, reputable, and the guys are pretty cute too

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    Pure Power Generators

    Pure Power Generators

    (9 reviews)

    I wanted to thank Aron and Pure Power for fixing my generator after a major storm caused my…read moreelectricity to go out for 4 days. My generator had not been serviced well by a different company, and did not work when we needed it most. I called Pure Power from Florida at 11pm, and Aron took the call. He had someone from his team at my house the next morning at 8am sharp, who got it running and prevented my basement from flooding. I was really pleased, incredible service! We will use Pure Power moving forward.

    I have been a satisfied customer of Pure Power Generators for many years, and until recently I had…read morenever had a single issue with your company or your service. My most recent experience has left me frustrated beyond belief. On July 28, we lost power at our facility. Our generator ran perfectly for approximately eight hours before shutting down unexpectedly. I called their office right away, and staff attempted to help me diagnose the problem over the phone, but we were unable to get the unit running again. Because we operate an animal shelter caring for more than 60 animals, this was an urgent situation. The earliest appointment available was 9:00 a.m. the following morning. Tyler arrived as scheduled and identified the problem. He initially believed the necessary part would have to be ordered with an uncertain lead time. I inquired if replacing the entire generator would be quicker and/or even necessary. He said there was no reason to replace it as it is repairable and replacing it would also take lead time to order a new unit. After realizing how critical the situation was for our animals, he checked and found the part at your office, retrieved it, and had us back online that same day. I sincerely appreciated his professionalism and his concern for the welfare of our animals. Before leaving, Tyler explained the following: - The unit requires two capacitors, and because they should always be replaced as a matched set, he would order two more. - The battery cables also need to be replaced. - Someone from the office would contact us to schedule a return visit once the parts arrived. On July 30, I received a voicemail from a male representative stating that the capacitor we need is no longer available and that you needed my credit card for payment. When I returned the call, I spoke with a woman who reviewed my file and told me that my balance was zero because you have our ACH information on file. She stated the invoice was $235. I asked her to clarify whether someone would still be returning to complete the repair, and she said she would pass the information along and that someone would follow up with me. Shortly afterward, the same male representative called back. During that conversation, he: - Told me I was mistaken about the generator being repairable - Insisted I could not have spoken with anyone at his office - Stated the bill was $614, not $235 - Denied that you have our ACH information on file His tone was dismissive, downright accusatory, and he gave the clear impression that he did not believe what I was telling him. He said an invoice had been sent, and I told him it would be paid. This morning, August 4, my wife called to get a straight answer about whether our generator can be repaired. She spoke with the same representative, and that call was equally unproductive. I'd ask that you review the way these calls were handled. Tyler represented your company extremely well, and I have no complaints about the technical service we received. The follow-up communication, however, was contradictory and unnecessarily combative. As an animal shelter, a reliable generator is not a convenience -- it is essential to the safety of the animals in our care. Because of such a horrific experience, we have taken our business elsewhere. We will find a company to double-check the work that was performed and see if we can salvage a much needed piece of equipment and if not, replace it. Very poor customer service and you have lost a long time client.

    D Geer Electric - electricians - Updated September 2026

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