We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more

Starting with their office person Krista, it was the ABSOLUTE BEST experience. My hot water tank…read morebroke. Called the big stores to price a new one and called about 10 local plumbers for service requests. All this happened the day before thanksgiving!! When SM Pynn called back they said Josh and Evan would call when they were on the way. They called as I was told and arrived shortly after. They quickly assessed my situation and explained what was wrong so I understood and then gave me my options. I chose to purchase a new water heater. Expecting that they would have to come back another day, they surprised me and said they could get it done within a couple hours!!! The day before thanksgiving we got a new water heater installed with no previous scheduling!! They were professional, understanding and the entire experience was excellent.

Rude and unprofessional. 20 mins after my scheduled appointment after I reached out to them, I was…read moreadvised they re-routed my Plummer. When asked on an ETA Chris the receptionist was extremely rude and said I have no clue. When I asked to speak with Management regarding policy on re-routing appointments she hung up on me. She then called me back 5 minutes later to cancel my appointment and advised me "go find someone else to do the work". Have not been able to reach out to management or owners regarding terrible customer service from Chris. Would never ever recommend to anyone!!

We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we…read moremet with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well.

I would give these guys more than 5 stars if I could! I have used them twice in an emergency, one…read morefor a back up in our basement the Sunday after thanksgiving and the other for a clogged drain and stuck tub faucet before an inspection. In both cases, they were able to show up within hours of me calling and they were able to address and fix all issues. Pricing was extremely reasonable as well, I was actually pleasantly surprised when I got the bill in both cases. 10/10 would recommend.

I did get a quote from them, the guy was polite, arrived at the time he said he would, knew exactly…read morewhat needed to be done to fix my furnace. Would've gone with them but I got a slightly lower quote from another area company, and at the time, I was a bit short on funds.

Had a plugged drain that brought the kitchen, dishwasher and washing to a halt. called late on a…read moreFriday, and it was all fixed by early Sat afternoon! Many thanks for the friendly, fast service!

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Kevin and his crew did an amazing job! Excellent communication throughout, did a phenomenal job and…read morenotified of everything and upcoming finishing to replace pavement at a later date.

Plumbing to open drain Pat came and stayed awhile making sure we were able to use the facilities. I…read moretruly appreciate the dedication this job seems pretty hard but was tackled quickly as possible and efficiently even cleaned up afterwards thank you!!!

They did not finish the job we paid for and we paid almost $30,000 for a water main break repair…read moreand they left our property a complete disaster. We have heard every excuse in the book, from them needing three dry days in a row and then they will be at our property to them not having enough man power. We have been told numerous times we will get a call back the next morning and no call. They do not stand by their contract or word. Do not use this company.

In the early stage was impressed with the quick response on a having someone review the sewer line…read moreand share a quote. Then 3 days later was told that they are too busy to accept our work and stated they are 6 to 10 months out and $2, 000 more.. not really ethical business behavior. Be cautious l.

Dear R.I.C. Plumbing Team,…read more I am writing to express my sincere gratitude for the outstanding service your company provided. We cannot say enough about how professional, friendly, and knowledgeable your team is, all while offering very fair pricing. Our main sewer drain was disintegrating due to the acidic cinders used as a base back in the 1960s, which eventually ate through the cast iron pipes. This left our bathroom and kitchen completely out of service. Fred from R.I.C Plumbing arrived within an hour of my initial call and provided a fair quote. Recognizing the urgency of our situation, you made our repairs a priority. With seven plumbers working diligently on both the interior and exterior, you had us back in business in just one day. I will highly recommend your professional services to anyone in need of plumbing expertise. Thank you again for your prompt and excellent work. Best regards, Crystal Mark