Laurie provided great service altering my suit…read more She shortened the sleeves and hemmed the pants. Very professional look! It only took a few days to be done. I'll definitely return for my alteration needs :)

Laurie absolutely saved me a few weeks ago!! I needed fast alternations for a wedding that weekend…read moreshe responded quickly, was very kind, she addressed my needs and the dress came out fitting perfectly. I plan on retuning for any alteration needs!

Ray got me a 3 piece suit and one hemmed pants in less than a week. Everything felt fitted and he…read moresaid he hemmed it in a way that allows me to get it unhemmed if I need more room in the far future. He's used to work in the suit section at Bloomingdale's in Union Square for years and he displays his awards from them in his shop. He's a nice guy; communicated very well and took Venmo for payments. Parking is a little hard due to the area and there's no bathroom. Would come back

I highly recommend coming to Ray to get all your alterations done. Contacted him first through yelp…read moremessage and he was able to see us right away. We were in a time crunch to get my husbands suit jacket and pants tailored for a wedding and he delivered right on time. Went in on a Tuesday and he was done following Thursday. Price was very reasonable as well. Suit looked great, it exceeded our expectations. Will definitely be back.

Tailor Maid did an exceptional job with my wedding dress alterations. The customer service was…read moregreat and I'd recommend anyone in the SF area to trust Tailor Maid with any alteration needs. The price for alterations may have been more than I expected but was 100% worth every penny! I felt absolutely stunning on our wedding day. My dress fit me like a glove and everyone complimented how beautiful I looked in my dress. Thank you for going above and beyond!

Beyond impressed with the alterations Tailor Maid did for my dress! They were the top…read morerecommendation from my wedding dress shop, and I'm so glad I chose them. Attached are photos from my first and final fittings. I was blown away with how they transformed my dress!

There's different type of tailors in SF, the pricey kind that carefully will alter a $5k piece or a…read morewedding dress, your neighborhood tailor that will fix a hem or a button but it will come undone after a few washes, and then there's the HB alterations team that will do a SOLID job for a reasonable price and offer great customer service. So far I've brought in several trousers for alterations and they do such a professional and clean job on each one. I couldn't recommend anyone else if you're in the Union Square area. When you make it to the building they will need to buzz you in and they are located a quick elevator ride on the second level.

I've been coming here since 2019, which is why this was such a disappointing experience. I paid $70…read morefor a taper and hem, and during the fitting the pinned shape looked great. When I picked up the pants, they were nowhere near as tapered as what had been discussed. No problem, I thought. Alterations are subjective. Sometimes things need a second pass. What should have been a routine conversation turned into a complete crashout. I wasn't asking for a refund, raising my voice, or making a scene. I simply asked if we could revisit the work. The reaction was surprisingly hostile and unprofessional, especially considering I've been a customer for years. After reading other negative reviews, it seems I'm not the only person who's had this experience when providing feedback. The biggest issue isn't the pants. It's the trust. If a tailor can't handle a polite request for a revision on a basic pair of trousers, why would I feel comfortable bringing in Prada, Saint Laurent, a favorite vintage Levi's piece, or a family heirloom? Crazy way to end a six-year customer relationship over something that should have been a simple fix.

This was my first time ever having something dry cleaned. I called and spoke with Jay about a…read moretuxedo jacket I needed dry cleaned. I let him know I had worn it for the first time on 5/26/25 for a wedding, about five hours straight. There was no damage or visible stains, but the inside of the jacket, specifically the armpit area, had a little deodorant/sweat odor from wearing it for hours. Jay reassured me they could take care of it. I had originally gone to another place first, I walked into SF Green Clean, which said they couldn't remove armpit sweat odor with dry cleaning. (To be fair, the woman I spoke with there was very sweet, so no complaints on her customer service.) That's how I ended up at Sonia's Dry Cleaners. Jay told me they'd be able to handle it, and if I wasn't satisfied after the first attempt, they'd clean it again at no extra charge. He mentioned if needed there were other chemicals they could use to get a smell out if needed/depending on the material of the jacket and that prices would vary if needed, but he looked at it and quoted me when I dropped it off for $25. I dropped it off on 5/28/25 with no rush order. When I picked it up on 6/9/25 and checked it, the odor was still present. I went back inside and spoke with Mary at the front--she was VERY kind. I pointed out the specific area I was hoping they could focus on, and she told me it would be ready by 6/12/25 and that they'd call or text me when it was done. On pickup day, I called ahead and spoke with Jay again. He was EXTREMELY kind and made it clear they truly wanted to earn my business. He even said they'd be willing to clean it a third or fourth time if necessary. That level of care and professionalism really stood out. I expected I might have to ask for a refund or run into a problem, but instead, the whole interaction was handled smoothly and respectfully. When I picked up the jacket, the smell in the armpit area was completely gone. It looked and smelled brand new, bagged and ready for the next event. It was in a clear bagged packaging and had a metal copper hanger (the copper hanger was encased in a wrapped paper like material but seeing the metal iron worried me because I've had old copper hangers rust/leave the copper residue on materials, thankfully this one didn't, but I also assume since it's wrapped that it's not meant to be hanging on it long term, but just an observation for someone who might worry like I do) I was originally leaning toward a 3-star rating because I had to return for a second cleaning and didn't receive the call/text updates I was told to expect (Mary did mention their system may have been down). But their exceptional customer service, especially the way Jay and Mary handled everything completely won me over. That extra effort earned the business 4 stars. (The dock was having to come back in due to it looking/smelling the same which was mentioned my main concern, and them not contacting me when they said it'd be ready both times) I don't know the price of more dry cleaning items but thankfully I don't do dry cleaning so often. I'll definitely be back and will update my review after my next visit. Thank you!

I brought two pairs of pants here for a simple hem over a week ago. They charge a premium price of…read more$40 per pair. For that price, the alterations should have been done in a couple of days, not over a week. To make matters worse, the receipt said they would be ready to pick up at 5:00 PM, but the shop closes exactly at 5:00 PM, which makes absolutely no sense. When I picked up my pants, they couldn't locate them because they had my phone number under a different name. My receipt had my correct name and phone number on it. You would think whatever they printed out would be what's in their system. If a business is going to charge top-tier prices for basic alterations, they need to manage their scheduling and organization properly. Extremely frustrating experience.

I felt it was time to update my review of Sandra even though it doesn't look like she is missing…read moreany 5-star reviews! I first met Sandra about two years ago when I needed a rushed alteration on a complicated designer dress. She was incredibly meticulous and made it fit me perfectly. Since then, she's done many alterations for me and created several custom pieces for my wedding and bridal events. She made my bridal reception dress inspired by Vivienne Westwood, altered my actual Westwood ceremony dress, and designed my fully custom rehearsal look, along with two sexy black dresses, one for my bachelorette and one for New Year's Eve. She just gets it. Everything fits beautifully, feels considered, and is executed at a really high level. Sandra is skilled, attentive, and genuinely enjoyable to work with. You can bring her your vision and she will be honest and realistic while still making something amazing come to life. Couldn't recommend her more.

I reached out to this business to alter the top of my lehenga (Indian) wedding dress. I sent a…read morephoto of the top to be altered, and before evening understanding the job, the business owner said they can't work on it. I asked her why not, and she said they do not work on things that aren't bridal or custom at this time due to workload. I can understand not being able to accommodate due to high workload , but for her to assume that this was not for my wedding because it's not a traditional white dress is insulting. I was excited to work with her, as she seemed to have a lot of experience working with heavily beaded and embroidered pieces, but now I'm left with a bad taste in my mouth and wouldn't bother asking again.

They are the best. I had a rip in my suit and a zipper replacement and they fixed everything within…read morea week at a reasonable price. They can tailor anything! THIS IS THE ONE!!!!

I can't say enough wonderful things about Mei! Mei is a true artist and a lifesaver. When no other…read moretailor was willing to take on the challenge of altering my wedding dress which definitely needed some intricate work, Mei stepped in without hesitation. She not only made my dress fit like an absolute dream, she gave me hope when 7 other tailors turned down the job. Mei truly made the impossible possible and at such an affordable price. We first heard about Mei through the Mission Local article featuring her, and now I understand why she is so beloved. Her attention to detail, warm personality, and incredible skill make her one-of-a-kind. My wife and I are forever grateful!

I've been visiting Diaz Brothers for years and they continue to impress me with their tailoring…read moreskills. In the last year I've had them tailor a couple of suits and they were really able to make them look their best on me. I really feel like they take pride in their work, while also wanting their customers to look and feel their best. Make sure to call ahead and specify exactly when you need your item so that everyone is on the same page. They've always been friendly and professional.

My experience at Diaz Brothers Tailors was fantastic! I walked in and was able to get my…read moremeasurements for a suit very quickly. I'd recommend scheduling an appointment though, because that is the norm! The service is incredible and the tailor was clearly very knowledgeable. Next time I need something tailored, I'll be there!