Quick in and out (well, drive through that is...for a tasty treat on a hot afternoon. Great news for our crew ... they did have chocolate DQ soft serve which we have not been able to find in our cross-country journeys recently. Window service was a little bit slow...but tolerable and the drive-through attendant was 5-star polite and attentive. Only got Blizzards and fries, so no way to rate other goodies here. Yes, we would stop again if we happened to be in the neighborhood. read more

Dairy Queen Grill & Chill - Waiting for order. - Fast Food Near Me - Bellevue, Tennessee

Terrible customer service. I ordered one chicken tender basket in the drive thru, and it took them 30+ minutes to finally bring it out to my car. Multiple cars behind me received their food before me. By the time I received my food, it was the wrong order. read more

We went one time for, amongst other treats, a banana split. They didn't have bananas. We went again a couple years later and ordered a twistee treat, couple of blizzards, and a cake. We were told the machine for twistee treats was broken. They offer substitutes including fries and sodas. Who would substitute fries for a frozen dessert??? When we asked for a banana split they declined, instead providing a large Sprite. Additionally we selected a small ice cream cake for $27, but we saw that we were charged $31 for the large cake. AND the kid taking orders at the drive through was literally taking hits off his vape in between sentences! This place is a sh!t show. We won't be back. read more

Unfortunately for those working at this DQ, the higher ups do not provide their franchise with a working chocolate icecream machine. It is CONSTANTLY broken, and the workers are continually having to apologize for the disinterest of the owner. I have lived here 5 years, and can count on 1 hand the times they have had my favorite icecream available because of a non-fixable machine. Very poor ownership! read more

Been a few times the past couple weeks trying to give some benefit of the doubt but every time I go the ice cream is wet, it's just not cold enough and already dripping melting when it's handed to me read more

Food is great. However, this place seems very disorganized. I ordered online in the nearby parking lot and got a confirmation that the food will be ready in approximately 12 minutes. I went in early. At two minutes past the expected pickup time I finally asked an employee if my order was ready. Not only it was not ready, but no one had bothered to make it ready before I asked. The employee was polite and quickly packed my order, although the burger and fries were already a bit cold. There was absolutely no other customer inside or at the drive-thru the entire time. I cannot imagine how long one would have to wait if the place were busy. Really wish that they could improve on the speed as I like their burger better than several other fast foods franchises in the area. read more

Extremely busy and understaffed, they'll close the drive through if they feel like it

Decided to try this Dairy Queen, for the second time, in the last few weeks. On our last visit, two weeks ago, we were in the drive-thru line 15 minutes prior to closing. About 10 minutes after the closing time. The lights went off inside and all 10 cars in line ended up driving away without being served. Zero stars as one cannot review a place that didn't serve the food intended to be purchased. Went back today and and higher hopes. Decided to go inside and order at the counter. While the staff were busy the woman who rang us up was polite but apathetic. We waited about 5 minutes for the first blizzard. Another 5-8 for the second. Staff were running orders out to cars. Very busy day indeed. Watched the same woman who rang us up walk in and out of building with socks and slide-style sandals on. While I'm no expert in TN health code, I do believe closed-toe footwear are required. Blizzards lacked the mix-in's, ice cream was melty. Honestly, the morale of staff and lack of care in the product is what we will remember from this experience. Will drive to the West End location in the future. read more

Amazing staff!!! Food always fresh!! The women who work there are not only kind and respectful but they just all around are actually fun to interact with and that's a dime a dozen when going through a drive thru! read more

Waited inside for 15+ mins to get an ice cream cone. No one ever came out front besides giving this lady her remake after she had been waiting forever she said. They would look at the 4 people out in line from the back. Never said hey hi welcome in or anything never asked if we needed our order taken. So we all left. Very dysfunctional even with the 5/6 people working. They weren't busy too. Oh well‍ read more

I do like Dairy Queen milkshakes, but this place seems to make a lot of mistakes. Dream Girl are out in this area a lot and she is a fan of DQ's malts so we have been a few times. Sadly, the drive-through seems to make mistakes most of the time. Whipped cream - you don't get it; you don't want whipped cream = you get it; one malt and one shake - you get two malts. You get the picture. It all tastes good, but the employees aren't paying attention. read more

I am SO sad that this is our only DQ in the area. I can't stand coming here. Their customer service is severely lacking!! It's always at least a 10-15 minute wait in the drive-thru & the inside is closed!! WHAT is the point?! I have never!! My fiancé literally almost had to pee in a bottle in the car we waited so long in that dang drive-thru line that you can't get out of once you're in it!! This place is ridiculous!! And Apparently turning the blizzard upside down is no longer a thing because I haven't seen that here in a WHILE. And We drive alllll the way over here just to be told they don't have Oreo, ummm HOW?!?! That's literally your best seller & you are RIGHT ACROSS THE STREET FROM A PUBLIX!!! Why not go and get the ingredients you're out of?! A pack of Oreos is what? $5?! It's not unheard of!! Then, we get a blizzard not even filled to the top!! How about charge me for a small if you're only going to give me the amount of a small!!! This place is a ripoff!! I'm over it!! I highly do not recommend this place!! Head on down to your neighborhood mcDonalds for all your ice cream needs!! I'll take my chances with the McDonald's ice cream machine being broken over coming to this place again. McFlurries are always on point and they're better than wasting your time being disappointed here!!! read more

Dairy Queen Grill & Chill - Medium blizzards not even filled to the top. WTF - Fast Food Near Me - Bellevue, Tennessee

The boy at the window straight up lied to me. We ordered an Oreo Mocha Fudge, and they gave us a normal Oreo ice cream cup. I told them that we they gave us wasn't the mocha fudge, and he told me that it actually was, but they just put a tiny amount of the other stuff in there so it doesn't make the ice cream brown. What a load of shit. I ate it and there wasn't a single bit mocha or fudge in it. He offered to add "some more of it" on it for free, but honestly I thought he would fuck with it for me asking. It took about 25 minutes and they also forgot my Sprite. Not going there again on a Sunday! read more

My new order: oreo cookie blizzard WITH cookie dough AND sprinkles. Thank you for making this a reality.

We went through the drive through and were told their system was down. As we were driving around the building we see a customer walk out with their order. We ask if there was any trouble placing her order and she replied "No" and proceded to tell us they were cursing when she walked in and giggled when she ordered. She also mentioned they were talking trash about the people in the drive through (us). This bad service is becoming too frequent in fast food restaurants, I won't be driving out wasting my time hoping to be serviced in the future. read more

There is definitely a reason why this DQ has such a low rating. The employees take the chill to another level in the title of 'Grill and Chill'. This isn't a compliment. My friends and I went through the drive-though to order blizzards. When we were greeted on the intercom we told the staff member we needed a moment more. He said to let him know when we are ready to order. We sat there for almost 10 minutes and kept saying "hello..?" "HELLO??" into the intercom like loons with no answer. He finally came back on the intercom and took our orders. We waited several minutes more at the drive through window for the blizzards. A staff member finally came up and I gave her a $5 bill and told her that was just for one of the blizzards and my friend was paying for the other 2 blizzards on her credit card. We got our blizzards and I was waiting for my change but she never gave me any. Then when she handed me the receipt and the credit card I see that she had put the $5 towards the total bill and not separated our orders at all. Exasperated by the lack of communication and misunderstandings I just drove off. The blizzards were fine but the experience was terrible. Bottom line, the employees made me never want to come here again. read more

My GF and I have given this DQ enough rope and they keep hanging themselves. Inside is never an option here, always closed - last four times. However, we've had as much trouble with the drive-thru. On the last three occasions they were closed early twice and out of ice cream a third time. Detour to the DQ on hwy 100 is highly recommended. They have their s--- together. read more

Don't plan on going there at night. They are never open. Just went by and the employee said they closed an hour early. Not the first time this has happened. The other DQ in Bellevue also closed earlier than what was posted on Drive thru window. Go to Marble Slab next to movie theater. Better employees and management. read more

Dog shit they gave me plain tenders with no sauce i wanted sauced and tossed nope plain ass tenders

Slow drive-thru, GM (female) is obviously on drugs because she slurs her words and acts bizarre, they can't get any order right, and it takes forever in the drive-thru. Don't waste your time at this place! read more

UPDATE: Downgrading to 1 star. Three months later we stupidly decided to give it another shot. Terrible. Inside was closed at 9:30, only 2 cars in front of us - just getting ice cream - and it took 25 minutes. Based on the canned response to my original review it's clear the DQ crew has no interest in anything resembling customer service. ---------- Pretty much what everyone else has said: I've been to this location several times, giving it plenty of chances. I'm done. Won't be going back. You have to work hard to be as slow as the employees at this DQ. And rude. Both counter and drive through never take less than 15 minutes no matter how few people are in line. That's just for one or two Blizzards, nothing special. This last visit we waited for 15 minutes, an employee finally wandered up with two cups of soup masquerading as Blizzards. Looked like they'd been a sitting there for a while. "guys, this isn't wait I paid for, these are completely melted." "Well what do you want us to do about it?" "I'd like you to remake them." And, begrudgingly, they did. Over 20 minutes for two basic desserts, with a crappy attitude thrown in for good measure. Literally, the employees here do more work than necessary - remaking messed up or melted orders - because they're so lazy. read more

This is the WORST Dairy Queen I have EVER been to! Its ice cream machine hasn't worked at least 3 times I've gone, they close early all the time and don't have their lights on. The employees seem to be mocking you and sometimes lying about what they have and don't have. ABSOLUTE WORST. Don't waste your time read more

I've been here in the past where I didn't have the best service but the two most recent times, it was great. It was when nba basketball season was still going and we sat and enjoyed our meal watching a game inside. I left my debit card and they had it waiting for me when I was able to swing by again. I'm 5 ing this place !!! read more

My recent experience is making more and more sense to me, having just learned that this is a franchise. Poorly ran. Far from holding up to any corporate standards. Unfortunately not worth the poor customer service and poor quality of food for the price. Would love to see it get better. read more

I'm confused does this Dairy Queen ever open on time? there is no one there on time and that's disappointing.

Went at 10:40 to the drive through with my mom. Nobody was there in the parking lot nor in the drive through anymore, so we figured it would be pretty quick. We pulled up and the lady told us to hold on a minute. A couple of minutes go by and still nothing. So my mom said "hello?" And immediately the lady says "go ahead". We wondered what took so long, but we ordered a small Oreo blizzard and a mini cotton candy. We sat at the window for a long time as well with still nobody else ordering. After we got our orders, about halfway through my MINI blizzard, it's was just vanilla ice cream, no mixing or anything. Really disappointing experience. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Bellevue, Tennessee

no reason the lobby should be closed. i will always preach that if a lobby is closed. then they have no respect for the consumer that drove all the way to have lunch inside. ill never do dairy wueen in bellevue again. aside from that, im sure they dont clean the tops of the blender machines cause we all know they cant see it so they dont read more

I have had good service here. I see the reviews, however, I have been constantly greeted politely every time. Also, the man who always takes my money and gives me my ice cream, does it with a positive attitude. Today, he had a good sense of humor and I left laughing. Never an issue with my food. read more

I've tried to go FOUR times this summer and every time they are closed hours before they are supposed to be. They say they have run out of ice cream or their machine is down. Last night I went at 8:30pm and the lights were off. They are supposed to be open until 10:30pm. Absolutely ludacris! read more

ABSOLUTELY ATROCIOUS. Takes forever to get food and it's almost always cold...I'm actually surprised when I check my order and see that it's right. What's so hard about chicken strips and gravy with a Dr. Pepper?! The other DQ a few miles away makes this one look like something the fell out of my dogs ass...10/10 recommend that you never go here read more

The root beer that I received with my bbq chicky tendies was BUNK. All seltzer water with no flavor. Took forever to take my order and didn't give me my food n a bag. Just tossed that ish in my car read more

Attempted to go through the drive though - Waited for 10 minutes in a line of 5-7 cars with no movement in that time. I parked and walked in to discover even worse service. I got in my car and drove to Sonic. Other Dairy Queen customers followed my lead. read more

Went to this location yesterday around noon. Where do I begin. They were not busy, AT ALL, so my terrible experience cannot be "excused" by saying they were just overwhelmed from being so busy. The place was practically empty. It was me and a friend, so it's not like we were a big group. It was just two people. They took his order, and walked away from the counter. Didn't come back to take my order for another 12-15 minutes...and he had to ask for his cup to get his drink. When they were taking my order, cashier about charges me for FOUR orders. I ordered one thing and they told me it was $28.00. Nope....check again. I ordered a 3 piece chicken ($6 lunch) and upgraded to a small blizzard. Got it with gravy, they gave me honey mustard. I had to go up there and wait another 7-10 minutes to get that fixed. Then, when I was finished eating...I had to go BACK up there and get my blizzard made. And let me add this....there was a lady int here and they messed her order up too. There was also a family of three and they messed their orders up too. Every person in that place (total of 6 people)....they messed up EVERY. SINGLE. ORDER. My goodness. Terrible experience. read more

It was not good. I tried this for the first time today, and I really think that Dairy Queen should stick to what they know, which is soft serve ice cream and Blizzards. They do a terrible job with food. Quite honestly, I've had better food at truck stops. MUCH better food at truck stops. And also, this was an extremely expensive lunch for what it was. I spent almost $9 here for lunch and that was WITH a coupon. The cheeseburger I got was absolutely disgusting. I've had cheeseburgers that were frozen that tasted better. It tasted like something that was a week old that had been peeled off the floor and then reheated. It's honestly the most terrible cheeseburger I've ever had in my life. The onion rings really were pretty good, but not as good as what they were charging. Those were the best part of the actual meal though. I also got a Blizzard, which of course was delicious, because this is what Dairy Queen is known for. So I liked the Blizzard. When I got to my car, and I do mean literally the second I sat back into my car after I got my food, I got an email notification on my phone for my birthday buy one get one free Blizzard. It actually really annoyed me because I had just bought my food and spent $9 for this ridiculous meal that included a Blizzard and then I get this coupon for a buy one get one free. Which of course I couldn't use because I had already paid. I probably won't return to Dairy Queen even though I have this coupon, because the food was so bad. Like it was really inedible. I just don't want to give them anymore of my money after this experience, and I wouldn't recommend this place to anyone...unless of course you're going there to ONLY get the ice cream. PLEASE, if you value your life, don't get the food. My stomach still hurts from this very expensive lunch that basically didn't even rise to the level of fast food. Oh, and the girl there told me they don't even give points credit in the app for the purchase! read more

SO SLOW. The workers are beyond slow and incapable of making orders correct. Seriously, you will think you are being pranked when you go in. Even the manager is a sloth. read more

I mean, it's not the worst. But I ordered chocolate soft serve in a cup (I got this last week as well). When I got to the window it was vanilla, I told he lady that I had ordered chocolate and she said "We don't have chocolate." I'm hoping they were just out and that she didn't lie to me. It's whatever but just don't lie to your customers. read more

This location is the slow, dirty and the employees are rude! It's a wonder they stay in business. I'll be driving the extra few miles to get my "fix" to the 100 South location. There is no reason to give the 70S your business unless you like poor treatment, poor product ... in a dirty store. read more

I've been to this location twice. The first time I ordered at the speaker, pulled up to the window, and waited for over five minutes. No one came to get my money or to bring me my food, so I pulled off. Yesterday the parking lot was empty, and I only needed a quick drink, so I tried again. I ordered a small Diet Coke and a medium water. I was told my total was $4.50. I got to the window and questioned it because that seemed high for a small drink and a water. One of the employees tried to fix it in the register and was then berated by the other "Why did you do that? Why did you touch that screen?" It went on for several minutes. They then yelled at each other about how they had to charge me for a second full drink like iced tea because water isn't free. My total didn't change, and I was asked for the $4.50. The whole interaction made me feel so uncomfortable that I told them I'd get my drink somewhere else. read more

After multiple attempts to give this place a chance I will no longer give this location my business. I have never ordered anything other than ice cream from the menu here. However, after long waits and receiving incorrect orders at each visit that deterred me from ever wanting to even try anything else. read more

Ordered a couple ice creams and I waited in line for over 30 minutes just to get to the window and see a sign that said "no bills over $10" ARE YOU SERIOUS?!?!? The fat guy at the window was EXTREMELY RUDE as I said the smallest bill I have is a $50 and he just said eh and shrugged his shoulders as he slammed the door in my face. WASTE OF TIME read more