My husband ordered a meal there and used Apple pay to pay. He got charged twice and they said it declined when the money came off of Apple Pay right away. The very rude manager wouldn't give him his food even though the money came off of Apple Pay and he showed it to her. So he left the store with no food and no money. We never get treated like this and always treat others with respect so to have someone (a manager of all people) be so rude and not try to resolve a simple issue is ridiculous. I can see why this location has 2 stars. read more

The lady in the back cooking is rude like AF, and made my food wrong please just don't go here I don't recommend !!!!!!!

We were trying to purchase a ice cream cake and the cashier who was trying to to flirt with the DoorDash delivery driver and then tried to charge us extra for a ice cream cake even though he rang it up right the first time. The ice cream cake was good read more

I've been coming to this location for years, but this was the worst experience yet. I got in the drive-thru a few minutes before 9 PM and waited 15 minutes, only to be told they weren't taking any more orders--despite serving the car right in front of me. When I explained I had been waiting since before closing and that I saw the customer they asked to get out of his car to count the cars behind him (which included mine) the employee dismissed me and said, "I'm not going to argue with you." I ended up leaving without ordering due to the rude attitude. Very disappointing. If there's a cutoff, staff should handle it--not leave it to customers to sort out. read more

The dude was rude. I asked to make a separate order and bro said "no you cannot" at least say sorry you hurt my feelings Drive through is slow I've been here for an hour ong go to doba or smth this is booty read more

Horrible! The GM should be ashamed of themselves!! I came here on feb8th around 6:15pm to order a blizzard!!! First of all the lady taking my order at the drive through was EXTREMELY rude!!!! When I got to the window to pay for my food it got even worst!! I handed her my phone to use the tap feature since she was not able to hold it up for me!!! She kept tapping it incorrectly! The other enployee comes and sarcastically says "your card saying enter a pin"!!! I looked at the phone and it didn't say that, it just said to tap!!!! I decided to go in to pay and the same lady at the window was giggling!! I was able to tap my phone which took 3 secs, and left!!! This place use to have great service, I'm unsure if it's new management or not, but the service is horrible!! read more

I just got my food around 9:15 pm. There service was all right, kinda scary workers. The bread i got in my tender basket was soggy and wasn't even fully cooked. The tenders were small, you could i even only had 3 because of how small they were. The ranch was very sour like tasting. My husband didn't even get his barbecue sauce he asked for twice. I wish they could do better. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Menomonee Falls, Wisconsin

Hamburgers are premade hours earlier. They are served cold. The cook races to see if he can deliver your order before you turn to fill your soda cup. The buns are not fresh. I'm guessing they are laid out on the counter so the cook can race to serve faster. The restaurant is clean. The help are friendly. No customers sitting and eating. I'm guessing their reputation is well known. Make your hamburgers fresh and hot. read more

Date of visit: 7/29/22 We don't hit up fast food joints very often, but we had a gift card and a friend that loves ice cream--the perfect combination for a Dairy Queen visit. It was a bit of a bummer that the drive thru is the only option after 5 pm; not because the dine-in experience is so amazing, but because the drive thru line is long and at $4/gallon, no one wants to spend more money idling behind the guy ordering for a family of eight! Also disappointing is that the menu isn't available before you get to the speaker, leading those of us that don't visit regularly to scramble to order as to not make the line even longer. All that being said, the food was quite tasty (I didn't realize that their fries are so good!) and fresh. Plus the employees that we interacted with were very friendly. Not super close to home or anything, but definitely an option should I have the same gift card/friend combo! read more

The drive thru is only available & not opened inside due to COVID which I can understand. The line gets long but goes pretty fast which I was surprised. I had a coupon via their app Buy 1 get 1 for .99 which is an awesome deal. Their scanner was down but they were able to key in my phone number linked to my account to redeem my deal. I love all the deals via the app & will continue to visit this location. In the past the cleaning in the inside need to be done more often due to traffic but other than that all is good read more

Dairy Queen Grill & Chill - Oreo brownie cupperfection & peanut Buster Parfait - Ice Cream & Frozen Yogurt Near Me - Menomonee Falls, Wisconsin

man at the speaker was so rude. he yelled at us for asking to do separate orders when he could have denied our request much nicer!! know how to talk to your customers and the drive through is extremely slow. your better off going to smart cow that's where the hype is at (also bring back royal brownie blizzard) read more

I ordered a chocolate malt. Asked for a bit of extra malt powder to make it taste a little stronger. When I got to the window, noted on my receipt that I was charged $.20 more than what was posted on the drive-thru menu board. Also noticed I was charged about $.30 more for extra malt powder. I asked how much additional power was put in... teaspoon or less. Wow, pretty expensive ingredient. And yes, I'm not counting the labor cost, as they already were putting some in anyway. Also mentioned the inconsistency between what they were charging and what was posted on their menu board... no reaction. read more

The Menomonie Dairy Queen has become a joke! The lobby is seldom open and the entire place is closed on Monday. It's right next to a State University campus, do they think that they are lacking the foot traffic business? The drive through line backs up into the street and it takes forever to get to the window to place an order. The drive thru area doesn't have enough space and vehicles get sandwiched in causing even more back up issues. Occasionally can be understadable, but this is the norm. The limited staff is doing the best that they can and normally very pleasant. The food is good, but it's just regular fast food for the most part. It's Dairy Queen, most people want some ice cream The building is from the 1960's and you have to go outside to access the bathroom. Geezzz.... read more

Quick pass in the drive thru, craving a burger with a bun without sesame seeds and the cheeseburger did not disappoint. My order was correct and fast. I'll be back on a warm sunny day to sit outside on the patio and maybe have an ice cream cone. The service tonight was good too. read more

We went to Dairy Queen because the on line listing said dine in. Our small group was thankful they let us in. They only had a small space for 9 of us to come in. We started to leave about 615pm and about 630pm they turned the music on and it got louder as we were saying goodbyes. I thought that was very rude of the workers to do that, trying to show us, they wanted us out so they could play the music! read more

My husband and I arrived yesterday to be turned away. We entered the dinning area and was told by a young man it was after 7:30. I looked at my watch and it was 7:31. He told us and another group we had to leave and use the drive thru. A lady asked why the door was open and he commented about not having time to lock the door. The young man lead us all out and locked the door. Both groups left without an order. It just seem like the worker was indifferent to losing a couple sales. read more

Favorite place to get icecream cake, perfect for any occasion! Went in for last minute birthday celebration to find a wide selection of cakes in different sizes, colors and decorations. Even had blank centers allowing me to add any wording I'd like at no additional charge! Can't wait to share with my co workers! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Menomonee Falls, Wisconsin

I have gone to this Dairy Queen on many occasions. Usually everything is OK. The reason I am giving them one star today is because I repeated my order five times and they still got the order wrong. Besides getting the order wrong, they failed to give me the special price which is two for five dollars cheeseburgers, Instead they charged me full price which was About 4 dollars extra.When the manager came and spoke with me, she said I'll need to tell them in the future if I want the two for five dollar price because they have all new 15-year-old working here. That just seems wrong to require customers to ask for the special price they offer. Be careful when you shop here so they don't take more money than they should. It should always be on the business to charge you correctly, not on the customer to remind them what to charge. The food is good but a manager asking to put the onus on the customer is just wrong. If they ring up 30 orders a day like mine DQ will have an extra $150 in the till at the end of the day. read more

I really like DQ but every time I go to this location it is always nasty inside and I had to get someone to clean the table for me and my family read more

I LOVE dairy queen so the only good thing here was the food. The customer service was awful, the establishment is outdated and dirty, and the staff was just rude. Go out of you way and go to another dairy queen. read more

They make cup cakes!!!!!!! And a ton of other ice cream cakes to choose from! Full food menu and the staff were pleasant :)

Clearly desperate for workers, they're hiring kids that are rude and treat their customers like a nuisance. Forgive me for taking time away from you being on your cellphone. They also have an interesting habit of holding on to your credit card rather than handing it back to you with your receipt. This has happened twice to me within a month's time. read more

So my mother and I went to have lunch here on a nice day. And they cashier didn't give us a receipt and I found a black hair in my salad. Also the chicken was cold that was on my salad. This place is out dated and disgusting. read more

A bunch of kids working who dont know what they are doing. Destiny the manager is very rude!

The customer service here is terrible. I just went to the drive-through and the person working at the window could not even say hello or thank you. They also practically threw my change at me. The sundae was OK but I will not be stopping here again. read more

This is literally the best goddamn motherfucking Dairy Queen in the entire universe. Don't like the strong language? Well, you'll know understand why I'm using such strong language once you get down to this amazing spot. Not only is the ice cream machine always working, but the customer service is AMAZING! The people working the drive thru are especially courteous and very friendly. But it's not just them, every time I go in the store the employees always treat me like I'm some kind of rock star and act like we're best friends. Goddamn, I love it here. I wish every fast food restaurant in the area had this kind of DANK customer service. Like I literally just made a yelp account rn to talk about how fucking awesome this place is. fuck yeah! DAIRY QUEEN FOR LIFE MOTHERFUCKER read more

If I could have given less than one star, I would have. This place is disgusting. Haven't been to a Dairy Queen in years, so thought I would take my granddaughter. The staff was ok, but the place was filthy! There were fruit flies all over us and our food while we ate. The last straw was when my granddaughter had flies on her face while she ate. I would not take my dog here. We were in and out in 10 minutes! YUCK! read more

Slow drive thru slow food prep. Slow is the name of the game at this fast food restaurant Come with plenty of Time. Drive thru? have a half hour to spare read more

These airheads didn't remember to put bacon on my bacon cheeseburger and it was cold when I got it and tasted awful never eat here please

Poor customer service both times I went there. The first time, in the process of the employer being trained, the woman started yelling at her and infront of a customer which is very unprofessional. The second time, the woman made no eye contact, nor responded with any politeness. read more