Seriously what is going on at Dairy Queen in Rexburg? Service,Quality,Price has been horrible for years now and it used to be one of my favorite places to go growing up, not anymore. Tossed BBQ Chicken strips is pathetic,(more like barely touched with any sauce) hardly any fries, bread is dry and unbuttered. I've been there 4 times to get banana split and always something wrong, either out of bananas(2×), ice cream(seriously),​​or containers. Replace everyone from top to bottom and get competent people in there or close down. DQ=Embarrassment read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Rexburg, Idaho

We used the on line app and paid for 2 boxes of Dilly Bars and a box ice cream sandwiches. My card was charged. When we arrived, they didn't have ice cream sandwiches. The manager said it takes 4 hours to make them and no one ever orders them. I asked if we could substitute Buster Bars and he charged us the difference. We thought they could make an exception since my husband is a vet and there isn't an option to add the vet discount when ordering on-line. Nope, they charged the difference. Dairy Queen should do better! read more

Just ate at Dairy Queen. Nicest staff ever. So polite and patient with the elderly couple before us.

Grill and chill, could not be a better description for this classy american slice of heaven. Don't be fooled, Their ice cream is ice cold but their hearts warm you right up with supreme service. On a friday night nothings better than the upside down blizzard with my dairy queen riding with me at dq. God bless the USA read more

Dairy Queen Grill & Chill - Upside down blizzard - Ice Cream & Frozen Yogurt Near Me - Rexburg, Idaho

Saturday night, July 17, 2021. The cashier did ask the right questions. However, Bro!!! , GIVE ME!!! my SIX piece chicken fingers and not FOUR. Get your kitchen staff together. On God, you do that in the big city; your @$$ be handed. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Rexburg, Idaho

To the owners- You need to let more people work at once. I wouldn't be surprise if this location closes. Your employees look miserable. There's two people working right now on a Sunday night. I get that it might be a slower day but two people? To run an entire fast food restaurant? Wait times are ridiculous and do you know why? Because there's only two people working. The food is cold and do you know why? Because there's only two people working. It's not because they aren't working hard or fast enough. It's because you understaff your damn restaurant. Get you shit together. read more

Um.... dude so damn expensive!! My wife and I went in there to eat the other night and our entire meal came out to almost damn near $50.00 when yet we could go over to McDonald's order pretty close to the exact same thing and even a little more and it only cost us $27.00 I mean that's almost nearly half. If DQ keeps these prices up they will go out of buisness within a year! No freaking ice-cream should ever cost $6.75 almost damn near $7.00 my wife and I can go to karrie-annes get 2 large for less than what we paid for at DQ. My wife didn't even get a large ice cream it was a smaller cup size so we were confused by the size thinking maybe it was a large cup but come to find out it was the medium when she ordered a damn large. Seriously pathetic service and pricing! So she basically got charged for a large but ended up with a medium when she should of had a large. When I brought it to thier attention they didn't care so I just gave up! I use to like going into DQ and having ice-cream or a meal but not no more the way things are ran and the pricing I'm done. Also when I ordered my food the gal at the counter she wasn't listening and kept asking me if I wanted that in a meal and I already told her everything I wanted she seemed like she was having a really hard time listening and understanding. I don't know who owns or runs this dog and pony show but you've lost a very loyal customer. Bring down prices or you'll start losing more I'm not paying almost $50.00 again for my meal. There should be no extra charges on large sized meals it should already be included in the price. People don't know this then it makes it really dishonest if not told up front. It's like your forcing people to do only medium meal drink and fry and not get charged extra for thier drink and fry. So I mean where's the accountability of dishonesty in charging people extra on thier food like that! Great way to run a buisness. read more

Look I know I'm not gonna get a fine dining experience because it's fast food but man is it disappointing when every time I get ice cream in the drive through it's halfway melted when they hand it to me. The blizzard flip thing is nonexistent which idc about that it's just that they know it's melted too. It legit happened every time I go, and this time it spilled all over my clothes right when I grabbed it from them. Like can't you at least wait a minute to make it or put it in a freezer after making it? I don't expect perfection i just would like to not drink my ice cream. Thanks lol read more

The lady who took her order was really rude she threw our cup at us pretty much and our number tag. They were not even that busy. And they didn't do the tilt test when they gave us our ice cream. Bad customer service. read more

Okay, I love Dairy Queen; I used to be a regular here because I love their blizzards and their chicken tenders. That being said, the prices at this location have skyrocketed!! I went to DQ and got a SMALL blizzard yesterday, that's it, and it cost me $7.19!!!!! I can't justify spending that on a small treat; you can buy a whole meal for that at other places (including here)!! I'll be going to Cold Stone for all my ice cream needs from now on; their ice cream is better quality and you can get a large over there for less than that. Sorry Dairy Queen!! I'll miss you! Let me know if your prices go back down... read more

I don't know what was up with this place today. But it was beyond slow. And when we finally did get our blizzards they were soupy even if they had been a milkshake. Makes sense why she didn't flip them upside down when she handed them to us. They would have gone everywhere. I was disappointed. Eating ice cream soup is no fun. read more

When I review a chain restaurant, I typically try to focus my comments on the exact location itself, as opposed to some kind of quasi-political commentary on the business. (I have never used the word quasi-political in a review before, I wonder if there is a badge for that too?) The DQ located in Rexburg doesn't deviate from the standard that is found in most locations. While I know of a few that only serve ice cream, this location includes the full "grill" menu. I'll be the first to admit that DQ is a guilty pleasure, like watching the Jersey Shore. It's not the best thing for you, but you enjoy it while its there. The same is true for DQ food. I'm sure there are numerous healthier options in town, but it's the nice "consistent" taste that keeps people coming back. The burgers and fries are excellent, and my personal favorite is the chicken strip basket. It includes four or six strips of breaded fried chicken (note: usually they are pretty good sized, however my last meal left me feeling unsatisfied), two toast triangles which are lightly coated in butter, fries, and the famous country gravy. I've been eating DQ for years and this is by far my most frequent order. The gravy is liquid ecstasy! Back to the location: The Rexburg spot is in a pretty good location, right on 2nd east. There is ample space for either a single or party of two, or a larger group. This place can get busy on a Monday night around 7 or 8 for obvious reasons. The restaurant is always clean, and they do a good job of being friendly at the window and counter. Never had any problems here. So in conclusion, it's clean, friendly, affordable, and gravy. read more

They used to be so good... the chicken strip basket was the best. Today when i got mine, there was no gravy, none of the sauce i asked for, the "toast" was bread with so much butter it was soggy... fries were cold. And it was 11$ for a 4 piece!!! It used to be 6$. Just bummed.. used to be my favorite place for lunch. read more

POSITIVES: We've come here a few times now, and the service is fine. The food is satisfactory, like any other fast food. NEGATIVES: Price is a little much for a blizzard (ice cream). My wife got a pina colada smoothie for $1 but I paid $3 for an oreo blizzard (same size if not smaller). PRICE: $3-8 per person read more

Complete idiots work here. They barely put any mix ins with their blizzards, and when I pay extra for more toppings, they don't put more in.

Not bad not bad. Blizzards are great. Meals gave me an upset stomach, but I eat fast food...maybe once a week haha.

Their blizzards are to die for and their dipped cones. The five dollar box us doable too. Its not 3 star quality but for five bucks its. A sweet little deal. read more

While the blizzards are great, somehow my order is almost always messed up. If I pay an extra buck for a royal blizzard, please don't jip me the extra stuff that I paid for. Went through the drive thru to ask for the correct thing. My friend told the lady that she also didn't flip it, jokingly! The gal started talking crap to her coworkers when we can clearly see the kitchen area. Very unprofessional and rude. read more

Came to the drive-thru about 6 minutes before the internet said they were supposed to close (9pm). We pulled up and we were told they were closed. We continued to drive around and there was a car at the window. That is ridiculous that they were still supposed to be open and weren't. And to top it off there were still people in the drive thru. I understand it sucks getting customers minutes before you close. But it is not okay to serve one person in the drive thru and not another when they are still supposed to be open. It's unfortunate that it's the only Dairy Queen in rexburg. read more

Of any fast food restaurant, this is by far the cleanest fast food restaurant I've ever been to. The food is delicious and fresh! The service is fast. Best place to eat in Rexburg read more

My number 4 combo was barely warm and my fries were a little undercooked. Even my Sierra Mist was watered down. Has happened more than one time at this location. One time I had a bun more stale than Hilary Clinton's smile. Anyways, don't recommend it.. read more

Has the most amazing blizzards however they are quite expensive. Food is average!! All in all OK place!!

This dairy queen is above average for a dairy queen in all but one way. This restaurant will not put lids on your ice cream menu items unless you ask for them. This is so incredibly annoying. This practice has been a consistent effort on their part for the last ten years. If I order a banana split, a peanut buster parfait and a sundae and you hand all three to me back to back with no lids and I'm the only person in my car, that consequently doesn't have a banana split cup holder adapter, chances are a mess will occur. This is a plea to upper management or the owner, this is clearly a trained approach, maybe to save money, I guess?? Please fix this for all of us Rexburg DQ customers, it's a very small thing, that would make a big difference. read more

I have never been so dissatisfied by any restaurant either chain or local in my life. They were unwilling to assist and work with me when redeeming a corporate issued coupon. They then suggested that I download the myDQ app to allow me to download and use a coupon. After downloading the app at there suggestion I was then informed that they do not accept and allow the app coupons. I am astonished by the lack of information by the employees as well as the extremely lack of ability to work with and assist me the customer. read more

So, I came here through the drive through and got the 4pc hungry meal and they only gave me 3 but charged me for the 4pc! I went in and told them and the lady said "I can't do anything about it because my manager isn't here and she would have to approve it." I mean come on! It's 1 tender and I have a picture and receipt. And I didn't get the blizzard! Sigh. read more

Ordered a large hot fudge sundae with pecans and a cheeseburger. Sundae had peanuts instead. I handed it back, honest mistake. She brought back another one with peanuts and argued with me stating she got the nuts from the pecan container. The cheeseburger was cold. Not luke warm, it was cold. Frustrating! read more

The service is extremely slow. The chicken sandwiches are overcooked. The staff is not friendly at all. I also noticed that there is tons of cooked food on the floor in the back. read more