Summer means it's time for blizzards! We stopped in to try the seasonal dipped strawberry cheesecake blizzard. Good amount of mix ins. Loved the cheesecake and chocolate but the strawberry pieces were artificial. We ordered via the app for pickup. Only downside to this location is that their online window wasn't open, so we had to wait in line with all the other customers (~15 minutes). Ice cream was slightly melted by then, but the staff apologized profusely. read more

I am giving them 2 stars because they used to be good and I am hoping they can turn it around. This last order is typical of how the service has gotten bad. We ordered a med blizzard with double Heath and double Reeses, and a small chocolate with Oreo. We got a medium with very little Heath, and a small VANILLA with very little Oreo. This has happened the last 3 times we have ordered. We always use the drive through and eat at home and It is a bit too far to drive back to get the order fixed. The next time I will use the walk up window and check before leaving. read more

Always an odd experience. For example, they never tell me my order total. I have to ask for it at the window. The ice cream is usually melty and they never flip the blizzards. Minimal candy in the blizzards. Just feels like penny pinching on their end. Doesn't feel welcoming either. Overall disappointing compared to other fast food in the area that has kind customer service. read more

They put Minnesota on top of their receipts to get out of the free Dilly bar survey deal. Melissa also trims off the bottom of the receipt recently making it impossible to scan for points for those using the DQ app. This is a scam and Vern needs to close. Owner Vern is also super rude and have had no one have anything nice to say. They are running a scam to get out of freebies that the corporation clearly wants. read more

The blonde woman named Melissa is one of the rudest people and needs to be fired. The worst service I have ever experienced. Melissa at the Lake Zurich DQ location has made it her mission to ruin the customer experience. Not once, but twice, she flat-out refused to honor valid coupons from the DQ app. The most recent offense? Denying a coupon for a medium twist cone--no explanation, no apology, just a cold "no." But the real kicker was the first time. I tried to redeem a survey coupon printed on my receipt, which clearly showed the corporate Minneapolis address. Melissa claimed the code didn't work and insisted I must've been at a different location. My boyfriend calmly showed her the receipt from our current order--printed right there at the counter. It proved we were at the correct store. She realized she was wrong... and still refused to honor the coupon. Let that sink in: she knew she was wrong and still denied the deal. I was supposed to get a free Dilly Bar for completing their own survey. What's the point of offering promotions if your staff treats customers like liars? Between the skimpy portions, the rude attitude, and the blatant refusal to honor corporate offers, this location feels like a scam. Melissa's behavior is not just unprofessional--it's hostile. If DQ wants to keep loyal customers, they need to retrain their staff and enforce basic standards of respect and honesty. Avoid this location unless you enjoy being dismissed, disrespected, and denied what you're owed. read more

Horrible service. The young high school girls working there are very rude. Drive to a different location.

Today I had a terrible experience at Dairy Queen. A nice young lady took my order and I tried to pay for my two shakes. When I paid for my two shakes I thought it was all good and so did the nice young woman working there. After this, I got yelled at by an older manager with Blond:ish hair. I felt extremely bullied and extremely unsatisfied. This was a terrible experience and I will never be coming back. There is no reason to be treated like this. read more

Horrible, horrible service. Like I was speechless and that's hard to do. I was at the drive thru speaker and it was pouring rain. They were taking forever so I pulled to the window in hopes to not still keep getting the inside of my car wet. I pulled up and the old man opened the window. I said sorry, it's pouring rain. He says good for you!!! (Huh?). Then WHAT DID YOU WANT?! Wow. Got our blizzards and asked the young for his name. She asked me why. WHY?! Because he's very rude. She says he's the owner. I don't care! lol. VERN is soooo rude. I will never go back. read more

holding a grudge against this place they said they had churro cone on their sign but they didn't have it! although it was good for the milkshake I ordered but it was kinda thick, although it was really nice over all just a bit trash and dusty for atmosphere read more

The older man at the window was very rude and inexperienced! I wanted to use 500 points for a free blizzard treat, and he scoffed when I said I wanted to use my points. He made me pay with my card because he didn't enter it in the register correctly and I couldn't use my points. I work at a Dairy Queen myself, and knew he just didn't want to do the extra work. I will calling corporate for a refund. I wish I could give this place a 0 star rating. Giving them 1 star is very generous. read more

Every town needs a Dairy Queen! Our DQ is run by Vernon who is a great guy and serves this community with 'sweet' kindness. Thank you for many years of serving sweet treats! Be kind, serve others and be treated the way you deserve to be treated. read more

I used to go to the small store but haven't been to the big one yet. Today I was in town and decided to try it. I went through the drive through and placed my order. It was repeated back to me but fast and quietly, I didn't understand and said excuse me?. He repeated himself in a loud/shouting voice. Then he was defining the drink I order (slushie with ice cream mixed in). I said yes, that's what I want, that's what I ordered. He yelled again, I just have to make sure. At which point I said never mind, I don't want anything. And I said your an ass and drove away. Well, he flew out the back door and ran around as I was driving toward the exit. He proceeded to throw an orange safety cone at me and called me a fu**ing asshole. I don't think I'll be going back there. read more

We stopped in for a Dairy Queen fix at the new location. The brownie thing I had was... meh. Unremarkable and not very good, so I just had my Oreo Blizzard. The blonde at the counter was friendly and polite, and we had no problems with our customer service. I did see an older gentleman inside, maybe that's who all the fuss is about. I wanted to find out their hours, and was forced to ask the blonde because the hours aren't actually posted anywhere. We didn't have any problems at this location, but everything was also fairly forgettable, hence the rating. I had forgotten going until Yelp reminded me of the need to review. read more

The owner is the worst. The rudest person in the world. Read me the riot act because I had to look at the menu. Just walked away. Didn't need to be belittled when just trying to buy ice cream. I would suggest going to the Oberwise down the street. At least there people don't take out there personal issues on its customers. Will never go to any DQ's again. If your looking to get yelled at just for being a customer, this is your place!!!!! Wish they had a Zero star option. read more

The owner Vern is belittling and rude. I will never go to this DQ or any that he owns again. He treats customers and employees like its 1975, like he can say and act however he wants and people are just supposed to take it. He is not a nice person, I've seen him yell at employees and roll his eyes at customers. Not getting one more penny from me! read more

Very Rude manager.. The old man started yelling at me before knowing what went wrong with my order and even threatened to call the police because I asked for a refund.. the chili dogs were terrible and so was the service. Never coming back and do not recommend. read more

If you want a good blizzard come on down to the Dairy Queen in lake Zurich! 5/5 owner is pleasant when in a good mood!

I had a similar experience as what Michael S. had... which is basically all about extremely poor customer service. Not sure what is up with the two people working here, but clearly they don't listen and have no concept of customer satisfaction. I'm actually surprised this place is still in business. It's not in a good location as you hardly know it's there. A bit on the dirty side and of course, very poor customer satisfaction. read more

It's exactly 9:45pm, 9/10/20 Yelp and maps says they close at 11pm....just stopped by the drive thru and got no service as well as I called and said we were at the drive thru and they hung up on me it was a man or boy who answered. Worst service ever. Going to get in contact with corporate. He should be fired..... read more

Went through the drive thru to pick up some blizzards on my way home. 1. I ordered the cookie dough blizzard with some brownie bits to it not knowing there's a "brownie cookie dough" flavor bring it a NEW flavor. 2. When I asked for lids on the blizzards I received a very rude eye roll from the person at the drive thru window. Not sure if she's just having a bad day, but I will go out of my way for a better service next time. read more

Worst fast food experience I've had. 0 customer service. Was never told to pull forward or given a total at the drive thru. Was never given a receipt when I pulled up. I assume the employees are skimming $$. An angry old man hands me my order, with one of the blizzards made incorrectly. He wouldn't correct the issue and told me I was wrong. After arguing for a couple minutes I say I'm not leaving till it's corrected. He then says he's going to call the police and that their Dairy Queen isn't run like other Dairy Queen's... not sure what that meant, but ol cranky pants doesn't belong in front of customers Go a couple blocks further and go to Culver's read more

the workers always have a mean attitude don't go. they're mid too, i've been to better dq's

Had family members stop there yesterday and NONE of the workers were wearing their masks. It's bad enough that there was an older gentlemen not too far away from the counters coughing up a lung without a mask on. (I realize you can't force customers to wear them outside) but literally no one working had one on and everyone had the audacity to look at my family members like lepers because they DID have on masks. Pitiful. read more

This place is one to avoid, only because of its owner and personnel. The owner is clearly not a fan of children and cuts corners to make money. It staff can't crack a smile, and service is awful, almost like they're doing you a favor. For a place that in a way is supposed to be fun (i.e. ice cream is always a celebration), we come away offended. Time for the owner to retire!!!! read more

I contacted corporate as suggested. And not heard anything from them. Thought it was only they local store but headquartaers seems to be afraid to enforce the safety standards they brag about read more

This place sucks they are never open! I've been through here twice and there is never any people here. What's the point of having a fast food if it's never open. This is extremely annoying! read more

Terrible service. We went through the drive thru and had to repeat the order several times. We then waited for a total or instructions to pull forward but the employee never said anything. We asked and received a sarcastic response from the employee. At the window we had to ask more than three times for our receipt. Very disappointing DQ experience. read more

This is the WORST Dairy Queen experience I've ever had. I just ordered a small Heath Blizzard and a medium Twin Blizzard. Approximately $11.50 total. A COMPLETE AND ABSOLUTE RIPOFF. VIRTUALLY ZERO candy found in either Blizzard. Like maybe one TEASPOON of the most finely ground crap pieces of those candies. I am blown away at how badly made these Blizzards came to me. And the person who helped me was a grown adult and not the typiczl kid that doesnt have a clue. DO NOT GO TO THIS DQ EVER, EVER, EVER!!!!! read more

I love going here the blizzards are amazing and so is the service! I love taking my kids as a treat.

I would give a zero rating if I could. Absolutely RUDE encounter with the person (an older male) working the drive through. I ordered a M&M , vanilla Blizzard and the person working the drive through felt it was necessary to lecture me on the fact that all blizzards come with vanilla by default and that I didn't have to order it specifically. He continued on this lecture for several minutes making every attempt to be as condescending as possible. Luckily for this gentlemen my kids were in the car and I took the high road but if not I would have given him my lecture in return on how to properly interact with customers. Considering the 4+ dollar price tag of a small ice cream, you would think he would at least attempt to be courteous. Perhaps this was an outlier incident but in any case it left an impression with me and as a result this establishment has lost my business indefinitely. If I did my job like this person did his job, I'd be out of the job. Good Luck. read more

I have been getting our birthday cakes from here for the last 10 years. They have always gotten them to me perfectly even when I give them almost no notice. I am a life long dairy queen fan but this branch has my loyalty. read more

Let's just say I wish I could give this company a no star review. No employees to complain about they're super nice the one to complain about is the OWNER! He was very rude when I was in line at the drive through He mummered something through the microphone I couldn't hear him so I said I'm sorry I couldn't hear you. He then yells at me..... "would you just hold on" I was very thrown off by the rudeness and the unnecessary attitude. I did not call for that I then proceeded to tell him off. I WILL NOT RETURN EVER. Neither will plenty after what I've been reading I'm not the only one. read more

One star, only because zero is not an option. This place is dirty,the people who work there are rude. At just over 12.50 for 2 large blizzards, you'd think they would give some vaule and service. They wave a spoon with little to no candy or whatever it is you ordered to flavor your blizzard, oh and what they call a blizzard wouldn't hardly pass as a shake anywhere. I've seen buttermilk that was thicker...this place is truly PATHETIC. read more

I would leave zero stars if I could. The owner is the rudest person I've come across in a long time. He was having trouble with his headset and then made a nasty comment because I ordered from the back seat, but when you have a car full of kids and multiple orders it was easier to do it that way then yelling the orders up to my husband. The kid at the window was no nicer, like it was a problem taking our order. Never again will we return and seems like we aren't the only ones who have had this problem. I'll take my business somewhere else where people can treat customers with respect. read more

I notice that they never give a receipt or even offer one. Their tip bucket is in between the customer and cashier, one has to reach over the tip bucket to pay. Since I'm not sure if the money, from the sales that don't seem to be rung up, is actually going to the owner, I'm not going to tip besides. The quality of the blizzard is either really good or vaguely flavored. Not consistent. Last time, I was there the unfriendly woman with attitude waited til after I paid and didn't tip before my blizzard was made. My Hawaiian blizzard was vanilla ice cream with no pineapple, just banana. It was edible but not that good. read more

I feel somewhat disappointed. We decided to go to the DQ in Lake Zurich *BECAUSE* of the poor reviews on Yelp and Google+ about the old man with poor customer service. After reading about the hand in the ice cream, the shoving the blizzard in somebody else's face, him getting mad at somebody with the gall to order ice cream, and the general bad service, we were really looking forward to some sort of geriatric meltdown. We were really disappointed. The service was prompt and friendly and we didn't get to live out our desire to be in a Soup Nazi episode of Seinfeld via the cranky old man. The service was good and the girl behind the counter was nice. read more

On Monday night, after watching all the TV ads for this month's - March 2012 - "Buy Any Blizzard and Get a 2nd for 99-cents!" promotion, my wife and I drove 5 miles to this Dairy Queen to take advantage of the offer. We ordered a couple medium Blizzards. The girl at the counter rang-up the bill: FULL PRICE! When we asked about the offer, she said "I don't know about it." We left and got back into the car. My wife pulled out her iPhone to make sure that we understood the offer. It was all there: the deal was on through the end of this month. That's this coming Saturday! So, she went back into the store and showed it to some guy. The guy pulled down a color-coded calendar from the wall, held it up to her face and said: "See, the promotion ended yesterday!" What a bunch of absolute garbage! We go out of our way for a special trip, and what do we get? Bad attitude, lousy customer service and . . . a local DQ that obviously doesn't understand how important it is to honor national promotions and the importance of good public relations. Note: I have provided feedback on this experience to DQ headquarters. Not a word back from them, almost 2 days later. So, here's my suggestion to you: just about anything a DQ offers can be found elsewhere. In the case of this particular Dairy Queen, there is a Sonic Drive-In on the opposite side of the parking lot. It's a 2-minute walk. Also, down the street, about a mile, is a Culver's. Both are excellent alternatives to this joint. Both know how to honor promotions and treat customers. Both have way-better menu options. Our experience? It cost us about $3 extra - beyond what we had expected to pay. Did that "break the bank?" No! But it's the principle here that's the point. Having that said: maybe that DQ operator will now understand how a bad $3 decision results in lost business and bad publicity. Not good at all for a local business. read more

I haven't been here for years because the older man that runs it is rude and nasty to his customers. We were driving by DQ LZ tonight, so given the new location, I was hoping it was under new ownership. I guess not!!! We paid almost $25 for 5 small blizzards, 2 of which had no candy in them and one was missing the hot fudge we paid for. When I called to let the gentleman know, he first blamed it on DQ Corporate, "they are sending pulverized Reese's, they are nothing but tiny bits of chocolate." So I asked, why wouldn't you put more in them then? He said "I put two scoops in there, I don't know what you want me to do." and hung up. Don't do anything as I will continue to take my friends & family to Culver's 2 blocks away, where you get a cup full of toppings and more importantly, friendly service! read more

ZERO STARS!!!! Will NEVER go back to this location! The old man is RUDE!!! He had an attitude with me because I asked what was in the Jurassic blizzard. Then he aggressively handed them through the window. I ended up ordering the strawberry cheesecake blizzard which was loaded with stems and leaves! Apparently they blended the berries whole! After the first leaf I said to myself, well... Accidents happen and kept eating. After the second leaf, then the stem I had to throw it away! I'm reporting to the DQ headquarters! I'm sure they'd like to know how this franchisee is ruining the brand. You all should do the same! read more

The food/ice cream is fine the place is lacking in customer service. When someone places an order at the drive thru, it would be good business to acknowledge the customer. Tell them what the bill will be or that you'll be back in a minute. But no. They leave you sitting there so long that you start to think you can just leave. Then presto! They appear with your ice cream. I think they went to the cow to get the milk to make the ice cream. read more